companies
Amazon vs Chewy 2026: Which Pet & General Retailer Wins
Amazon is a massive general-purpose marketplace with 350M+ products across all categories, while Chewy specializes exclusively in pet supplies with 100,000+ SKUs and same-day delivery in 5,600+ cities. Chewy dominates pet shopping with better inventory depth and expertise, whereas Amazon wins on overall convenience and breadth.
A
Amazon
Multinational technology and e-commerce company providing retail, cloud computing, and digital services.
General consumers needing multi-category shopping, tech products, groceries, and entertainment bundled together
Score63%
VS
C
Chewy
Specialist pet retailer with 100,000+ pet products and free same-day delivery in 5,600+ cities.
Pet owners making regular purchases of food, medications, toys, and accessories who want specialized expertise and lowest pricing
Score71%
Quick Answer
AI SummaryAmazon is a massive general-purpose marketplace with 350M+ products across all categories, while Chewy specializes exclusively in pet supplies with 100,000+ SKUs and same-day delivery in 5,600+ cities. Chewy dominates pet shopping with better inventory depth and expertise, whereas Amazon wins on overall convenience and breadth.
Our Verdict
AI-assistedChoose Amazon if you need a one-stop shop for groceries, electronics, household items, and occasional pet supplies, plus you want access to 350M+ products with Prime Video and Music benefits. Choose Chewy if you have pets and prioritize specialized pet expertise, lower prices on pet-specific items, extensive auto-ship discounts, and same-day delivery without membership fees—Chewy is objectively better for pet owners making regular purchases.
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A
Amazon
7.2/10
Chewy
7.8/10
C
A
Choose Amazon if
General consumers needing multi-category shopping, tech products, groceries, and entertainment bundled together
C
Choose Chewy if
Best pickPet owners making regular purchases of food, medications, toys, and accessories who want specialized expertise and lowest pricing
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Key Differences at a Glance
- Product Category Focus:✓ Chewy wins(Pet supplies only (food, toys, medications, accessories) vs All categories (electronics, clothing, home, grocery, etc.))
- Product Inventory (Pet Category):✓ Chewy wins(100,000+ dedicated pet product SKUs vs ~50,000 pet SKUs across scattered categories)
- Same-Day Delivery Coverage:✓ Chewy wins(5,600+ cities with same-day delivery vs ~3,500 cities with 2-hour Prime delivery)
Key Facts & Figures
165 numeric metrics compared
| Metric | Amazon | Chewy | Ratio |
|---|---|---|---|
| Market Cap(USD) | $1.8 Trillion | — | — |
| Global User Base(millions) | 240+ Prime members + broader reach | — | — |
| Seller Commission Rate(%) | 15% base commission | — | — |
| Annual Gross Merchandise Value (GMV)(billions USD) | $638 billion | — | — |
| Mobile App Downloads (All-Time)(millions) | 500+ million | — | — |
| Market Dominance Share(%) | 40% US e-commerce market share | — | — |
| Company Market Capitalization(trillions USD) | $2.36 trillion (July 2026) | — | — |
| Fulfillment Cost (FBA/Self)(% of sale) | 15-25% (FBA included) | — | — |
| User Base Growth Rate (YoY)(%) | 8-10% annual growth | — | — |
| Prime/Membership Benefits(members) | 240 million Prime members | — | — |
| Average Shipping Time(days) | 1-2 days (Prime) | — | — |
| Market Share (E-Commerce)(%) | 40% global e-commerce market share | — | — |
| Annual Revenue (2025)(Billion USD) | $638B (e-commerce only) | $12.6B | |
| Subscription/Membership Base(Millions) | 240M+ Prime members | Autoship subscribers (undisclosed estimate: 5-10M) | — |
| YoY Revenue Growth (2025)(Percent) | 12-15% (estimated) | 8.3% | |
| Gross Margin Trend (Q4 2025)(Basis Points) | Industry average ~40-45% | Up 90bps YoY | — |
| Prime Members(millions) | 220+ | — | — |
| Ad Revenue (2026)(billion USD) | $68.5 | — | — |
| Prime Day 2026 Revenue(billion USD) | $24.1 | — | — |
| AI Rufus Interaction Growth(percent) | +210% | — | — |
| Free Shipping Minimum(USD) | $35 | $49 | |
| Standard Non-Perishable Pet Delivery Time(days) | 1-2 days (Prime) | 1-3 days | |
| Pet-Specific Product SKU Count(SKUs) | ~50,000-100,000 (estimated pet section) | ~1,500,000 | |
| Total Product Categories(categories) | 500+ million SKUs across all categories | Pet supplies only | — |
| 2025 Pet Supplies Market Position (GMV Rank)(rank) | Not #1 in pet supplies | #1 online pet retailer | — |
| Return Window (Standard Pet Supplies)(days) | 30 days (standard Amazon) | 30 days (unless otherwise stated) | |
| Commission Fee (Per Transaction)(%) | 8-45% + 30-50% FBA | — | — |
| Monthly Base Cost(USD) | $0 (pay per sale) | — | — |
| Built-in Customer Base(millions) | 300+ active customers | — | — |
| Average Time to First Sale(days) | 3-7 days (instant access) | — | — |
| Brand Customization Level(scale 1-10) | Minimal (2/10) | — | — |
| Customer Data Access(percentage) | 0% customer data; Amazon owns relationship | — | — |
| Payment Gateway Options(number) | 1 (Amazon Pay only) | — | — |
| Active Users (2026)(millions) | Amazon 380 million | — | — |
| Avg Product Price(USD) | $15-50 | — | — |
| Standard Shipping Time(days) | 5-7 days | — | — |
| Avg Customer Rating(stars) | 4.1/5 | — | — |
| Premium Membership Cost($) | Prime $139 | — | — |
| Number of Active Sellers(millions) | 2+ million | — | — |
| Standard Shipping Time (Domestic)(days) | 2 days (Prime) | — | — |
| Prime/Premium Subscription Cost(USD/year) | $139/year (Prime) | — | — |
| Average Customer Rating System(stars) | 4.4/5 average seller rating | — | — |
| Mobile App Downloads(millions) | 2.5 billion downloads | — | — |
| Handmade/Artisanal Product Percentage(%) | <2% handmade items | — | — |
| Annual Revenue (2025)(billion USD) | $575 billion | — | — |
| Global Physical Store Locations(stores) | 0 stores | — | — |
| Product SKU Count(products) | 300+ million | — | — |
| Average Standard Delivery Time(days) | 2 days (Prime) / 5-7 days (standard) | — | — |
| Entry Membership Cost(USD per year) | $139 | — | — |
| Customer Product Reviews Published(millions) | 250+ million | — | — |
| Renewable Energy Usage(percentage) | 85% | — | — |
| Year Created/Founded | 1994 | — | — |
| Global User Base(millions) | 150+ million customers | — | — |
| AWS Cloud Market Share(percent) | 32% | — | — |
| Employees(count) | 1.5 million | — | — |
| Package/Service Ecosystem(count) | 200+ AWS services | — | — |
| Market Capitalization(USD) | 2.1 trillion | — | — |
| Total Product Selection(number of SKUs) | 500,000+ | — | — |
| Average Price Markup vs Wholesale(%) | 20-30% markup | — | — |
| Standard Shipping Delivery Time(business days) | 1-2 days (Prime) | — | — |
| Grooming Service Availability(locations) | 0 locations | — | — |
| Physical Store Locations (US)(locations) | 0 | — | — |
| Average Product Price Index(% difference from market average) | -12% | — | — |
| Product Selection(items) | 2,000,000+ | — | — |
| Standard Shipping Time(days) | 1-2 days (Prime) | — | — |
| Loyalty Program Cost(USD per year) | $139 | — | — |
| Customer Review Rating(out of 5 stars) | 4.4 | — | — |
| Average Shipping Speed(days) | 2-3 days (Prime) | — | — |
| Return Window(days) | 30-60 days (Prime) | 30 days | |
| Average Product Price Index (baseline=100)(relative price) | 100 | — | — |
| Product Description Accuracy Rate(%) | 96% | — | — |
| Active Global Users(millions) | 150M | — | — |
| Non-Delivery/Lost Package Rate(%) | 0.3% | — | — |
| Annual Revenue(USD billions) | $575 billion (2024) | $9.8 billion (2024) | |
| Standard Delivery Time(days) | 1-2 days (Prime) | 1-2 days (Chewy Plus) | |
| US Grocery Market Share(%) | 2.1% | — | — |
| Estimated Active Users(millions) | 310M | — | — |
| Available Product SKUs(millions) | 300M+ | — | — |
| Customer Satisfaction Score(points) | 68/100 | — | — |
| Physical Store Count(locations) | 0 (e-commerce only) | — | — |
| Product Catalog Size(SKUs) | 798 million | — | — |
| Membership Cost (Annual)(USD) | $139 (Prime basic tier) | — | — |
| Operating Margin(%) | 7.2% | — | — |
| Member Renewal Rate(percent) | ~85% (estimated) | — | — |
| Median Delivery Time(days) | 1-2 days (Prime members in metro areas) | — | — |
| Number of Beauty Brands(brands) | 500+ brands | — | — |
| Average Price Difference on Beauty Products(% below MSRP) | 10-25% discount below MSRP | — | — |
| Product Return Window(days) | 30 days | — | — |
| Free Samples per Purchase(samples) | 0 | — | — |
| Fastest Delivery Speed (Prime/Premium)(business days) | Same-day or 1-day with Prime | — | — |
| Loyalty Rewards Earn Rate(% cash back) | Varies; typically 1-5% with Prime | — | — |
| Total Product Categories(categories) | 40+ categories | — | — |
| Total Annual Revenue(USD (billions)) | $575 billion | — | — |
| US E-commerce Market Share(%) | 41% | — | — |
| Physical Store Locations(stores) | 600+ | — | — |
| Annual Membership Cost (Standard Plan)(USD) | $139 (Prime) | — | — |
| Cloud/Tech Services Revenue(USD (billions)) | $88 billion (AWS) | — | — |
| Estimated Available Products(millions) | 300+ million | — | — |
| Average Delivery Time (Standard)(days) | 1-2 days (Prime members) | — | — |
| Monthly Active Users(millions) | 2,100 million | — | — |
| Average Product Price(USD) | $25-75 | — | — |
| Buyer Protection Duration(days) | 180 days (A-to-Z Guarantee) | — | — |
| Total Products Available(millions) | 500+ million | — | — |
| Global Annual Revenue (2024)(billion USD) | $575 billion | — | — |
| Total Product SKUs(products) | 500,000,000+ | 100,000+ | |
| Prime/Premium Membership Cost(USD/year) | $139/year | — | — |
| Standard Return Window(days) | 30 days | — | — |
| Prime Eligible Items with Two-Day Shipping(millions) | 100+ million items | — | — |
| Average Furniture Delivery Time(weeks) | 2-3 weeks | — | — |
| Free Shipping Threshold (Standard Members)(USD) | $35 (with Prime; $100 without) | — | — |
| Number of Home Brands(brands) | 500+ furniture brands available | — | — |
| Average Beauty Product Price Comparison (Foundation)(USD) | $39 | — | — |
| Number of Beauty Brands Available(brands) | 500+ | — | — |
| Return Window for Members(days) | 30 days | — | — |
| Standard Shipping Time(business days) | 1-2 days with Prime | — | — |
| Prime/Loyalty Annual Cost(USD/year) | $139 (Prime) | — | — |
| Customer Review Average Rating (Beauty Products)(stars) | 4.2 stars | — | — |
| Total Active Product Listings(millions) | 350+ million | — | — |
| Average Shipping Time (Standard)(days) | 1-2 days (Prime) | — | — |
| Prime/Membership Cost (Annual)(USD) | $139/year | — | — |
| Seller Commission/Fees(percent) | Up to 45% (varies by category) | — | — |
| Return Window (Standard Policy)(days) | 30 days standard | — | — |
| Customer Trust Rating(percent) | 91% trust Amazon (2024) | — | — |
| Percentage of Small/Independent Sellers(percent) | 65% third-party sellers (mostly resellers/aggregators) | — | — |
| Pet Category Market Share (U.S. Online)(%) | 18% | 24% | |
| Same-Day Delivery Cities(cities) | 3,500 cities (Prime 2-hour) | 5,600+ cities (free same-day) | |
| Free Shipping Threshold(USD) | $35 | $49 | |
| Auto-Delivery Maximum Discount(%) | 20% | 35% | |
| Customer Service Response Time(hours) | 24-48 hours average | 2-4 hours average | |
| Annual Revenue (2024)(USD billions) | $575B | $9.5B | |
| Total Product Selection(millions) | 300+ million | — | — |
| Physical Store Locations (US)(stores) | ~600 (Whole Foods only) | — | — |
| Prime/Membership Annual Cost(USD) | $139 | $120 (Chewy Plus) or free | |
| Standard Delivery Speed (Prime)(days) | 1-2 days | — | — |
| Same-Day Service Availability(metro areas) | 100+ metro areas (Prime) | — | — |
| 2024 Annual Revenue (US)(billions USD) | $575.5 | — | — |
| Market Valuation (2024)(billions USD) | $2,100+ | — | — |
| Total Product SKUs (Pet Category)(SKUs) | ~50,000 pet products | 100,000+ pet products | |
| Auto-Ship Discount Maximum(percent off) | 5-20% Subscribe & Save | Up to 35% Auto-Ship | |
| Customer Satisfaction Rating(stars (out of 5.0)) | 89% (J.D. Power 2024) | 97% (2024 survey) | |
| Market Share (US Pet E-commerce)(percent) | 12% (includes pet products) | 28% (pure-play pet retail) | |
| Physical Store Locations(stores) | 0 pet stores | 0 (online-only) | |
| Online Product Selection(SKUs) | 50,000+ pet listings | — | — |
| Standard Shipping Speed(days) | 1-2 days (Prime members) | — | — |
| Average Price Premium(%) | Baseline (lowest) | — | — |
| Loyalty Program Cash Back(%) | 5% with Prime Visa | — | — |
| Subscribe & Save Discount(%) | Up to 20% discount | — | — |
| Average Customer Review Rating(stars) | 4.2/5 stars | — | — |
| Average Delivery Time (US Standard)(days) | 2-3 days (Prime) | — | — |
| Price Premium vs Temu(%) | 100-150% higher (standard retail markup) | — | — |
| Buyer Protection Success Rate(%) | 94% disputes resolved in buyer favor | — | — |
| Average Customer Review Rating(stars) | 4.2/5 (verified reviews with photo proof) | — | — |
| Product Return/Defect Rate(%) | ~8-12% average return rate | — | — |
| Prime/Membership Cost(USD/year) | 139/year or 14.99/month | Free (no membership required) | |
| Refund Processing Time (if approved)(days) | 5-10 business days | — | — |
| Autoship Subscription Discount(%) | Up to 35% | Up to 35% | |
| Product Catalog Size(items) | ~100,000 | ~100,000 | |
| Standard Shipping Threshold(USD) | $35 for free shipping | $35 for free shipping | |
| Average Shipping Time(days) | 1-2 days standard | 1-2 days standard | |
| Annual Revenue (2024)(USD Billions) | $8.9B | $8.9B | |
| Customer Satisfaction Rating(stars (out of 5)) | 4.6/5 (Trustpilot) | 4.6/5 (Trustpilot) | |
| Total Pet Product Selection(products) | 50,000+ SKUs | 50,000+ SKUs | |
| Price Comparison Index(percent difference) | +7% vs Walmart average | +7% vs Walmart average | |
| Annual Membership Cost(USD) | $120 for Chewy Plus | $120 for Chewy Plus | |
| Total Retail Categories(major categories) | 1 (pets only) | 1 (pets only) |
Sourced from publicly available data ·
Key Differences
7 attributes compared head-to-head
A
1AmazonChewy leads
C
6ChewyAmazon
Attribute
Chewy
- All categories (electronics, clothing, home, grocery, etc.)Product Category FocusPet supplies only (food, toys, medications, accessories)(winner)
- ~50,000 pet SKUs across scattered categoriesProduct Inventory (Pet Category)100,000+ dedicated pet product SKUs(winner)
- ~3,500 cities with 2-hour Prime deliverySame-Day Delivery Coverage5,600+ cities with same-day delivery(winner)
- $575 billion(winner)Annual Revenue (2024)$9.8 billion
- Yes, $139/year for free shippingPrime Membership RequiredNo, free standard shipping on all orders(winner)
- 5-20% on Subscribe & Save itemsAuto-Ship DiscountUp to 35% on auto-deliveries(winner)
- Limited to US (no pet medications)Pharmacy ServicesFull pet pharmacy with Rx delivery(winner)
- Product Category Focus
Amazon
All categories (electronics, clothing, home, grocery, etc.)
Chewy
Pet supplies only (food, toys, medications, accessories)(winner)
- Product Inventory (Pet Category)
Amazon
~50,000 pet SKUs across scattered categories
Chewy
100,000+ dedicated pet product SKUs(winner)
- Same-Day Delivery Coverage
Amazon
~3,500 cities with 2-hour Prime delivery
Chewy
5,600+ cities with same-day delivery(winner)
- Annual Revenue (2024)
Amazon
$575 billion(winner)
Chewy
$9.8 billion
- Prime Membership Required
Amazon
Yes, $139/year for free shipping
Chewy
No, free standard shipping on all orders(winner)
- Auto-Ship Discount
Amazon
5-20% on Subscribe & Save items
Chewy
Up to 35% on auto-deliveries(winner)
- Pharmacy Services
Amazon
Limited to US (no pet medications)
Chewy
Full pet pharmacy with Rx delivery(winner)
Full Comparison
| Attribute | Amazon | Chewy |
|---|---|---|
| Market Cap(USD) | $1.8 Trillion | — |
| Global User Base(millions) | 240+ Prime members + broader reach | — |
| Mobile App Downloads (All-Time)(millions) | 500+ million | — |
| Seller Commission Rate(%) | 15% base commission | — |
| Fulfillment Cost (FBA/Self)(% of sale) | 15-25% (FBA included) | — |
| Commission Fee (Per Transaction)(%) | 8-45% + 30-50% FBA | — |
| Annual Gross Merchandise Value (GMV)(billions USD) | $638 billion | — |
| Active Global Users(millions) | 150M | — |
| Market Dominance Share(%) | 40% US e-commerce market share | — |
| Market Share (E-Commerce)(%) | 40% global e-commerce market share | — |
| AWS Cloud Market Share(percent) | 32% | — |
| US Grocery Market Share(%) | 2.1% | — |
| US E-commerce Market Share(%) | 41% | — |
Show 1 more attributePet Category Market Share (U.S. Online)(%) 18% 24% | ||
| Company Market Capitalization(trillions USD) | $2.36 trillion (July 2026) | — |
| User Base Growth Rate (YoY)(%) | 8-10% annual growth | — |
| Prime/Membership Members(millions) | 220 million Prime members | — |
| Subscription/Membership Base(Millions) | 240M+ Prime members | Autoship subscribers (undisclosed estimate: 5-10M) |
| Physical Store Locations(count) | 500+ Amazon Go/Fresh stores | — |
| Global Physical Store Locations(stores) | 0 stores | — |
| Physical Store Count(locations) | 0 (e-commerce only) | — |
| Physical Store Locations (US)(stores) | ~600 (Whole Foods only) | — |
| Average Delivery Speed(days) | Same-day to 1 day (Prime) | — |
| Return Window(days) | 30 days (standard) | — |
| Return Window(days) | 30-60 days (Prime)(winner) | 30 days |
| Product Return Window(days) | 30 days | — |
| Customer Satisfaction Rating(stars (out of 5.0)) | 89% (J.D. Power 2024) | 97% (2024 survey)(winner) |
Show 1 more attributeRefund Processing Time (if approved)(days) 5-10 business days — | ||
| Annual Membership Cost(USD) | $139 per year | — |
| Furniture Pricing Advantage(%) | Competitive on items under $50 | — |
| Monthly Base Cost(USD) | $0 (pay per sale) | — |
| Avg Product Price(USD) | $15-50 | — |
| Premium Membership Cost($) | Prime $139 | — |
Show 21 more attributesPrime/Premium Subscription Cost(USD/year) $139/year (Prime) — Average Furniture Price Range(USD) $150-$1,200 — Average Price Markup vs Wholesale(%) 20-30% markup — Average Product Price Index(% difference from market average) -12% — Average Product Price Index (baseline=100)(relative price) 100 — Membership Cost (Annual)(USD) $139 (Prime basic tier) — Annual Membership Cost (Standard Plan)(USD) $139 (Prime) — Average Product Price(USD) $25-75 — Average Beauty Product Price Comparison (Foundation)(USD) $39 — Free Shipping Threshold(USD) $35 $49 Auto-Delivery Maximum Discount(%) 20% 35% Prime/Membership Annual Cost(USD) $139 $120 (Chewy Plus) or free Auto-Ship Discount Maximum(percent off) 5-20% Subscribe & Save Up to 35% Auto-Ship Average Price Premium(%) Baseline (lowest) — Price Premium vs Temu(%) 100-150% higher (standard retail markup) — Prime/Membership Cost(USD/year) 139/year or 14.99/month Free (no membership required) Price Consistency Year-Round(Rating) Highly consistent — Autoship Subscription Discount(%) Up to 35% — Standard Shipping Threshold(USD) $35 for free shipping — Price Comparison Index(percent difference) +7% vs Walmart average — Annual Membership Cost(USD) $120 for Chewy Plus — | ||
| Annual Revenue(billions USD) | $638 billion | — |
| Annual Revenue (2025)(Billion USD) | $638B (e-commerce only)(winner) | $12.6B |
| Market Capitalization(trillions USD) | $2,360B(winner) | $11.3B |
| YoY Revenue Growth (2025)(Percent) | 12-15% (estimated)(winner) | 8.3% |
| Gross Margin Trend (Q4 2025)(Basis Points) | Industry average ~40-45% | Up 90bps YoY |
Show 4 more attributesTotal Annual Revenue(USD (billions)) $575 billion — Global Annual Revenue (2024)(billion USD) $575 billion — Annual Revenue (2024)(USD billions) $575B $9.5B Annual Revenue (2024)(USD Billions) $8.9B — | ||
| Prime/Membership Benefits(members) | 240 million Prime members | — |
| Loyalty Program Cost(USD per year) | $139 | — |
| Prime/Loyalty Annual Cost(USD/year) | $139 (Prime) | — |
| Average Shipping Time(days) | 1-2 days (Prime) | — |
| Average Shipping Speed(days) | 2-3 days (Prime) | — |
| Standard Delivery Time(days) | 1-2 days (Prime) | 1-2 days (Chewy Plus) |
| Same-Day Delivery Cities(cities) | 3,500 cities (Prime 2-hour) | 5,600+ cities (free same-day)(winner) |
| Home Goods Focus(%) | Multi-category general retailer | — |
| Design Curation Tools | Basic category and keyword filters | — |
| In-House Brands(count) | Limited home furniture brands | — |
| Product Category Focus | All categories (diversified) | Pet supplies only (specialized) |
| Specialty Pet Food Availability (Exotic/Medical Diets)(inventory depth) | Limited; depends on seller listings | Extensive specialized inventory |
| Autoship/Subscription Discount Range(Percent) | 5-20% on Subscribe & Save | Up to 35% on recurring orders(winner) |
| Geographic Coverage(states) | 190+ countries and territories(winner) | Primarily US + select markets (estimated 5-10) |
| Prime Members(millions) | 220+ | — |
| Member Renewal Rate(percent) | ~85% (estimated) | — |
| Ad Revenue (2026)(billion USD) | $68.5 | — |
| Physical Locations(stores) | Limited | — |
| Physical Store Locations (US)(locations) | 0 | — |
| AI Shopping Assistant(users) | Rufus 250M users | — |
| AI Rufus Interaction Growth(percent) | +210% | — |
| Prime Day 2026 Revenue(billion USD) | $24.1 | — |
| In-Person Support(availability) | Online support only | — |
| Free Shipping Minimum(USD) | $35(winner) | $49 |
| Standard Non-Perishable Pet Delivery Time(days) | 1-2 days (Prime)(winner) | 1-3 days |
| Standard Shipping Time (Domestic)(days) | 2 days (Prime) | — |
| Pet-Specific Product SKU Count(SKUs) | ~50,000-100,000 (estimated pet section) | ~1,500,000(winner) |
| Total Product Categories(categories) | 500+ million SKUs across all categories | Pet supplies only |
| Product Selection(items) | 2,000,000+ | — |
| Total Product SKUs (Pet Category)(SKUs) | ~50,000 pet products | 100,000+ pet products(winner) |
| 2025 Pet Supplies Market Position (GMV Rank)(rank) | Not #1 in pet supplies | #1 online pet retailer |
| Return Window (Standard Pet Supplies)(days) | 30 days (standard Amazon) | 30 days (unless otherwise stated) |
| Autoship Subscription Discounts(percent) | Limited pet-specific subscriptions | Yes, available on recurring purchases |
| Built-in Customer Base(millions) | 300+ active customers | — |
| Average Time to First Sale(days) | 3-7 days (instant access) | — |
| Brand Customization Level(scale 1-10) | Minimal (2/10) | — |
| Customer Data Access(percentage) | 0% customer data; Amazon owns relationship | — |
| Payment Gateway Options(number) | 1 (Amazon Pay only) | — |
| Product Listing Limits(count) | Varies by category and account tier | — |
| Active Users (2026)(millions) | Amazon 380 million | — |
| Standard Shipping Time(days) | 5-7 days | — |
| Standard Shipping Delivery Time(business days) | 1-2 days (Prime) | — |
| Standard Shipping Time(days) | 1-2 days (Prime) | — |
| Standard Shipping Speed(days) | 1-2 days (Prime members) | — |
| Product Categories(count) | 30+ main categories | — |
| Product SKU Count(products) | 300+ million | — |
| Available Product SKUs(millions) | 300M+ | — |
| Number of Beauty Brands(brands) | 500+ brands | — |
| Total Product Categories(categories) | 40+ categories | — |
Show 10 more attributesEstimated Available Products(millions) 300+ million — Total Products Available(millions) 500+ million — Total Product SKUs(products) 500,000,000+ 100,000+ Number of Home Brands(brands) 500+ furniture brands available — Number of Beauty Brands Available(brands) 500+ — Total Active Product Listings(millions) 350+ million — Online Product Selection(SKUs) 50,000+ pet listings — Product Catalog Size(items) ~100,000 — Total Pet Product Selection(products) 50,000+ SKUs — Total Retail Categories(major categories) 1 (pets only) — | ||
| Avg Customer Rating(stars) | 4.1/5 | — |
| Customer Review Average Rating (Beauty Products)(stars) | 4.2 stars | — |
| Seller Verification(text) | Strict vetting, A9 quality standards | — |
| Number of Active Sellers(millions) | 2+ million | — |
| Average Customer Rating System(stars) | 4.4/5 average seller rating | — |
| Mobile App Downloads(millions) | 2.5 billion downloads | — |
| Estimated Active Users(millions) | 310M | — |
| Handmade/Artisanal Product Percentage(%) | <2% handmade items | — |
| Annual Revenue (2025)(billion USD) | $575 billion | — |
| Average Standard Delivery Time(days) | 2 days (Prime) / 5-7 days (standard) | — |
| Entry Membership Cost(USD per year) | $139 | — |
| Prime/Premium Membership Cost(USD/year) | $139/year | — |
| Free Shipping Threshold (Standard Members)(USD) | $35 (with Prime; $100 without) | — |
| Prime/Membership Cost (Annual)(USD) | $139/year | — |
| Customer Product Reviews Published(millions) | 250+ million | — |
| Renewable Energy Usage(percentage) | 85% | — |
| Year Created/Founded | 1994 | — |
| Global User Base(millions) | 150+ million customers | — |
| Annual Revenue(USD billion) | $575 billion (2025) | — |
| Employees(count) | 1.5 million | — |
| Package/Service Ecosystem(count) | 200+ AWS services | — |
| Licensing Model | Proprietary (freemium model) | — |
| Market Capitalization(USD) | 2.1 trillion | — |
| Market Share (US Pet E-commerce)(percent) | 12% (includes pet products) | 28% (pure-play pet retail)(winner) |
| Total Product Selection(number of SKUs) | 500,000+ | — |
| Grooming Service Availability(locations) | 0 locations | — |
| Prescription Pharmacy Services(availability) | Not offered; external pharmacy required | — |
| Training Classes Availability(program status) | Not offered | — |
| In-Store Grooming Services(availability) | Not available | — |
| Professional Veterinarians(on-staff) | No | — |
Show 5 more attributesInterior Design Service(cost) Not available — In-Store Beauty Consultation Available No — Pharmacy Services Limited (no pet Rx) Full pet pharmacy with Rx delivery Grooming & Veterinary Services(availability) Not offered — In-Store Grooming Available No — | ||
| Customer Review Rating(out of 5 stars) | 4.4 | — |
| Average Customer Review Rating(stars) | 4.2/5 stars | — |
| Product Description Accuracy Rate(%) | 96% | — |
| Non-Delivery/Lost Package Rate(%) | 0.3% | — |
| Data Privacy Compliance(text) | GDPR/CCPA Compliant | — |
| Annual Revenue(USD billions) | $575 billion (2024) | $9.8 billion (2024)(winner) |
| 2024 Annual Revenue (US)(billions USD) | $575.5 | — |
| Market Valuation (2024)(billions USD) | $2,100+ | — |
| 2026 Projected Annual Sales(Billion USD) | $13.60-$13.75B | — |
| Stock Price (April 2026)(USD) | $27.04 | — |
Show 1 more attributeMarket Cap(Billion USD) $11.3B — | ||
| Customer Satisfaction Score(points) | 68/100 | — |
| Customer Satisfaction Rating(stars (out of 5)) | 4.6/5 (Trustpilot) | — |
| Product Catalog Size(SKUs) | 798 million | — |
| Operating Margin(%) | 7.2% | — |
| Median Delivery Time(days) | 1-2 days (Prime members in metro areas) | — |
| Average Shipping Time(days) | 1-2 days standard | — |
| Average Price Difference on Beauty Products(% below MSRP) | 10-25% discount below MSRP | — |
| Free Samples per Purchase(samples) | 0 | — |
| Fastest Delivery Speed (Prime/Premium)(business days) | Same-day or 1-day with Prime | — |
| Standard Free Shipping Threshold(USD) | $0 with Prime / $25 without | — |
| Prime Eligible Items with Two-Day Shipping(millions) | 100+ million items | — |
| Average Furniture Delivery Time(weeks) | 2-3 weeks | — |
| Standard Shipping Time(business days) | 1-2 days with Prime | — |
Show 2 more attributesStandard Delivery Speed (Prime)(days) 1-2 days — Same-Day Service Availability(metro areas) 100+ metro areas (Prime) — | ||
| Loyalty Rewards Earn Rate(% cash back) | Varies; typically 1-5% with Prime | — |
| Physical Store Locations(stores) | 600+ | — |
| Cloud/Tech Services Revenue(USD (billions)) | $88 billion (AWS) | — |
| Average Delivery Time (Standard)(days) | 1-2 days (Prime members) | — |
| Average Delivery Time (US Standard)(days) | 2-3 days (Prime) | — |
| Monthly Active Users(millions) | 2,100 million | — |
| Buyer Protection Duration(days) | 180 days (A-to-Z Guarantee) | — |
| Standard Return Window(days) | 30 days | — |
| Return Window (Standard Policy)(days) | 30 days standard | — |
| Buyer Protection Success Rate(%) | 94% disputes resolved in buyer favor | — |
| Data Privacy/Regulatory Status | US-regulated, transparent data policies | — |
| Return Window for Members(days) | 30 days | — |
| Average Shipping Time (Standard)(days) | 1-2 days (Prime) | — |
| Seller Commission/Fees(percent) | Up to 45% (varies by category) | — |
| Customer Trust Rating(percent) | 91% trust Amazon (2024) | — |
| Percentage of Small/Independent Sellers(percent) | 65% third-party sellers (mostly resellers/aggregators) | — |
| Customer Service Response Time(hours) | 24-48 hours average | 2-4 hours average(winner) |
| Customer Service Availability(hours/week) | 24/7 phone support | — |
| Total Product Selection(millions) | 300+ million | — |
| Physical Store Locations(stores) | 0 pet stores | 0 (online-only) |
| Loyalty Program Cash Back(%) | 5% with Prime Visa | — |
| Subscribe & Save Discount(%) | Up to 20% discount | — |
| Average Customer Review Rating(stars) | 4.2/5 (verified reviews with photo proof) | — |
| Product Return/Defect Rate(%) | ~8-12% average return rate | — |
| Counterfeit/Knockoff Risk(relative risk level) | Low (seller suspension policy enforced) | — |
| Primary Shopping Channel | Online/Auto-ship | — |
| In-Store Services Availability(Services) | None | — |
| Dietary Product Variety(Rating) | Extensive specialized options | — |
| Charitable Commitment(Million USD (3-year commitment)) | Not publicly disclosed | — |
AAmazon
CChewy
Market Cap(USD)
$1.8 Trillion
—
Global User Base(millions)
240+ Prime members + broader reach
—
Mobile App Downloads (All-Time)(millions)
500+ million
—
Seller Commission Rate(%)
15% base commission
—
Fulfillment Cost (FBA/Self)(% of sale)
15-25% (FBA included)
—
Commission Fee (Per Transaction)(%)
8-45% + 30-50% FBA
—
Annual Gross Merchandise Value (GMV)(billions USD)
$638 billion
—
Active Global Users(millions)
150M
—
Market Dominance Share(%)
40% US e-commerce market share
—
Market Share (E-Commerce)(%)
40% global e-commerce market share
—
AWS Cloud Market Share(percent)
32%
—
US Grocery Market Share(%)
2.1%
—
US E-commerce Market Share(%)
41%
—
Show 1 more attribute
Pet Category Market Share (U.S. Online)(%)
18%
24%
Company Market Capitalization(trillions USD)
$2.36 trillion (July 2026)
—
User Base Growth Rate (YoY)(%)
8-10% annual growth
—
Prime/Membership Members(millions)
220 million Prime members
—
Subscription/Membership Base(Millions)
240M+ Prime members
Autoship subscribers (undisclosed estimate: 5-10M)
Physical Store Locations(count)
500+ Amazon Go/Fresh stores
—
Global Physical Store Locations(stores)
0 stores
—
Physical Store Count(locations)
0 (e-commerce only)
—
Physical Store Locations (US)(stores)
~600 (Whole Foods only)
—
Average Delivery Speed(days)
Same-day to 1 day (Prime)
—
Return Window(days)
30 days (standard)
—
Return Window(days)
30-60 days (Prime)
30 days
Product Return Window(days)
30 days
—
Customer Satisfaction Rating(stars (out of 5.0))
89% (J.D. Power 2024)
97% (2024 survey)
Show 1 more attribute
Refund Processing Time (if approved)(days)
5-10 business days
—
Annual Membership Cost(USD)
$139 per year
—
Furniture Pricing Advantage(%)
Competitive on items under $50
—
Monthly Base Cost(USD)
$0 (pay per sale)
—
Avg Product Price(USD)
$15-50
—
Premium Membership Cost($)
Prime $139
—
Show 21 more attributes
Prime/Premium Subscription Cost(USD/year)
$139/year (Prime)
—
Average Furniture Price Range(USD)
$150-$1,200
—
Average Price Markup vs Wholesale(%)
20-30% markup
—
Average Product Price Index(% difference from market average)
-12%
—
Average Product Price Index (baseline=100)(relative price)
100
—
Membership Cost (Annual)(USD)
$139 (Prime basic tier)
—
Annual Membership Cost (Standard Plan)(USD)
$139 (Prime)
—
Average Product Price(USD)
$25-75
—
Average Beauty Product Price Comparison (Foundation)(USD)
$39
—
Free Shipping Threshold(USD)
$35
$49
Auto-Delivery Maximum Discount(%)
20%
35%
Prime/Membership Annual Cost(USD)
$139
$120 (Chewy Plus) or free
Auto-Ship Discount Maximum(percent off)
5-20% Subscribe & Save
Up to 35% Auto-Ship
Average Price Premium(%)
Baseline (lowest)
—
Price Premium vs Temu(%)
100-150% higher (standard retail markup)
—
Prime/Membership Cost(USD/year)
139/year or 14.99/month
Free (no membership required)
Price Consistency Year-Round(Rating)
Highly consistent
—
Autoship Subscription Discount(%)
Up to 35%
—
Standard Shipping Threshold(USD)
$35 for free shipping
—
Price Comparison Index(percent difference)
+7% vs Walmart average
—
Annual Membership Cost(USD)
$120 for Chewy Plus
—
Annual Revenue(billions USD)
$638 billion
—
Annual Revenue (2025)(Billion USD)
$638B (e-commerce only)
$12.6B
Market Capitalization(trillions USD)
$2,360B
$11.3B
YoY Revenue Growth (2025)(Percent)
12-15% (estimated)
8.3%
Gross Margin Trend (Q4 2025)(Basis Points)
Industry average ~40-45%
Up 90bps YoY
Show 4 more attributes
Total Annual Revenue(USD (billions))
$575 billion
—
Global Annual Revenue (2024)(billion USD)
$575 billion
—
Annual Revenue (2024)(USD billions)
$575B
$9.5B
Annual Revenue (2024)(USD Billions)
$8.9B
—
Prime/Membership Benefits(members)
240 million Prime members
—
Loyalty Program Cost(USD per year)
$139
—
Prime/Loyalty Annual Cost(USD/year)
$139 (Prime)
—
Average Shipping Time(days)
1-2 days (Prime)
—
Average Shipping Speed(days)
2-3 days (Prime)
—
Standard Delivery Time(days)
1-2 days (Prime)
1-2 days (Chewy Plus)
Same-Day Delivery Cities(cities)
3,500 cities (Prime 2-hour)
5,600+ cities (free same-day)
Home Goods Focus(%)
Multi-category general retailer
—
Design Curation Tools
Basic category and keyword filters
—
In-House Brands(count)
Limited home furniture brands
—
Product Category Focus
All categories (diversified)
Pet supplies only (specialized)
Specialty Pet Food Availability (Exotic/Medical Diets)(inventory depth)
Limited; depends on seller listings
Extensive specialized inventory
Autoship/Subscription Discount Range(Percent)
5-20% on Subscribe & Save
Up to 35% on recurring orders
Geographic Coverage(states)
190+ countries and territories
Primarily US + select markets (estimated 5-10)
Prime Members(millions)
220+
—
Member Renewal Rate(percent)
~85% (estimated)
—
Ad Revenue (2026)(billion USD)
$68.5
—
Physical Locations(stores)
Limited
—
Physical Store Locations (US)(locations)
0
—
AI Shopping Assistant(users)
Rufus 250M users
—
AI Rufus Interaction Growth(percent)
+210%
—
Prime Day 2026 Revenue(billion USD)
$24.1
—
In-Person Support(availability)
Online support only
—
Free Shipping Minimum(USD)
$35
$49
Standard Non-Perishable Pet Delivery Time(days)
1-2 days (Prime)
1-3 days
Standard Shipping Time (Domestic)(days)
2 days (Prime)
—
Pet-Specific Product SKU Count(SKUs)
~50,000-100,000 (estimated pet section)
~1,500,000
Total Product Categories(categories)
500+ million SKUs across all categories
Pet supplies only
Product Selection(items)
2,000,000+
—
Total Product SKUs (Pet Category)(SKUs)
~50,000 pet products
100,000+ pet products
2025 Pet Supplies Market Position (GMV Rank)(rank)
Not #1 in pet supplies
#1 online pet retailer
Return Window (Standard Pet Supplies)(days)
30 days (standard Amazon)
30 days (unless otherwise stated)
Autoship Subscription Discounts(percent)
Limited pet-specific subscriptions
Yes, available on recurring purchases
Built-in Customer Base(millions)
300+ active customers
—
Average Time to First Sale(days)
3-7 days (instant access)
—
Brand Customization Level(scale 1-10)
Minimal (2/10)
—
Customer Data Access(percentage)
0% customer data; Amazon owns relationship
—
Payment Gateway Options(number)
1 (Amazon Pay only)
—
Product Listing Limits(count)
Varies by category and account tier
—
Active Users (2026)(millions)
Amazon 380 million
—
Standard Shipping Time(days)
5-7 days
—
Standard Shipping Delivery Time(business days)
1-2 days (Prime)
—
Standard Shipping Time(days)
1-2 days (Prime)
—
Standard Shipping Speed(days)
1-2 days (Prime members)
—
Product Categories(count)
30+ main categories
—
Product SKU Count(products)
300+ million
—
Available Product SKUs(millions)
300M+
—
Number of Beauty Brands(brands)
500+ brands
—
Total Product Categories(categories)
40+ categories
—
Show 10 more attributes
Estimated Available Products(millions)
300+ million
—
Total Products Available(millions)
500+ million
—
Total Product SKUs(products)
500,000,000+
100,000+
Number of Home Brands(brands)
500+ furniture brands available
—
Number of Beauty Brands Available(brands)
500+
—
Total Active Product Listings(millions)
350+ million
—
Online Product Selection(SKUs)
50,000+ pet listings
—
Product Catalog Size(items)
~100,000
—
Total Pet Product Selection(products)
50,000+ SKUs
—
Total Retail Categories(major categories)
1 (pets only)
—
Avg Customer Rating(stars)
4.1/5
—
Customer Review Average Rating (Beauty Products)(stars)
4.2 stars
—
Seller Verification(text)
Strict vetting, A9 quality standards
—
Number of Active Sellers(millions)
2+ million
—
Average Customer Rating System(stars)
4.4/5 average seller rating
—
Mobile App Downloads(millions)
2.5 billion downloads
—
Estimated Active Users(millions)
310M
—
Handmade/Artisanal Product Percentage(%)
<2% handmade items
—
Annual Revenue (2025)(billion USD)
$575 billion
—
Average Standard Delivery Time(days)
2 days (Prime) / 5-7 days (standard)
—
Entry Membership Cost(USD per year)
$139
—
Prime/Premium Membership Cost(USD/year)
$139/year
—
Free Shipping Threshold (Standard Members)(USD)
$35 (with Prime; $100 without)
—
Prime/Membership Cost (Annual)(USD)
$139/year
—
Customer Product Reviews Published(millions)
250+ million
—
Renewable Energy Usage(percentage)
85%
—
Year Created/Founded
1994
—
Global User Base(millions)
150+ million customers
—
Annual Revenue(USD billion)
$575 billion (2025)
—
Employees(count)
1.5 million
—
Package/Service Ecosystem(count)
200+ AWS services
—
Licensing Model
Proprietary (freemium model)
—
Market Capitalization(USD)
2.1 trillion
—
Market Share (US Pet E-commerce)(percent)
12% (includes pet products)
28% (pure-play pet retail)
Total Product Selection(number of SKUs)
500,000+
—
Grooming Service Availability(locations)
0 locations
—
Prescription Pharmacy Services(availability)
Not offered; external pharmacy required
—
Training Classes Availability(program status)
Not offered
—
In-Store Grooming Services(availability)
Not available
—
Professional Veterinarians(on-staff)
No
—
Show 5 more attributes
Interior Design Service(cost)
Not available
—
In-Store Beauty Consultation Available
No
—
Pharmacy Services
Limited (no pet Rx)
Full pet pharmacy with Rx delivery
Grooming & Veterinary Services(availability)
Not offered
—
In-Store Grooming Available
No
—
Customer Review Rating(out of 5 stars)
4.4
—
Average Customer Review Rating(stars)
4.2/5 stars
—
Product Description Accuracy Rate(%)
96%
—
Non-Delivery/Lost Package Rate(%)
0.3%
—
Data Privacy Compliance(text)
GDPR/CCPA Compliant
—
Annual Revenue(USD billions)
$575 billion (2024)
$9.8 billion (2024)
2024 Annual Revenue (US)(billions USD)
$575.5
—
Market Valuation (2024)(billions USD)
$2,100+
—
2026 Projected Annual Sales(Billion USD)
$13.60-$13.75B
—
Stock Price (April 2026)(USD)
$27.04
—
Show 1 more attribute
Market Cap(Billion USD)
$11.3B
—
Customer Satisfaction Score(points)
68/100
—
Customer Satisfaction Rating(stars (out of 5))
4.6/5 (Trustpilot)
—
Product Catalog Size(SKUs)
798 million
—
Operating Margin(%)
7.2%
—
Median Delivery Time(days)
1-2 days (Prime members in metro areas)
—
Average Shipping Time(days)
1-2 days standard
—
Average Price Difference on Beauty Products(% below MSRP)
10-25% discount below MSRP
—
Free Samples per Purchase(samples)
0
—
Fastest Delivery Speed (Prime/Premium)(business days)
Same-day or 1-day with Prime
—
Standard Free Shipping Threshold(USD)
$0 with Prime / $25 without
—
Prime Eligible Items with Two-Day Shipping(millions)
100+ million items
—
Average Furniture Delivery Time(weeks)
2-3 weeks
—
Standard Shipping Time(business days)
1-2 days with Prime
—
Show 2 more attributes
Standard Delivery Speed (Prime)(days)
1-2 days
—
Same-Day Service Availability(metro areas)
100+ metro areas (Prime)
—
Loyalty Rewards Earn Rate(% cash back)
Varies; typically 1-5% with Prime
—
Physical Store Locations(stores)
600+
—
Cloud/Tech Services Revenue(USD (billions))
$88 billion (AWS)
—
Average Delivery Time (Standard)(days)
1-2 days (Prime members)
—
Average Delivery Time (US Standard)(days)
2-3 days (Prime)
—
Monthly Active Users(millions)
2,100 million
—
Buyer Protection Duration(days)
180 days (A-to-Z Guarantee)
—
Standard Return Window(days)
30 days
—
Return Window (Standard Policy)(days)
30 days standard
—
Buyer Protection Success Rate(%)
94% disputes resolved in buyer favor
—
Data Privacy/Regulatory Status
US-regulated, transparent data policies
—
Return Window for Members(days)
30 days
—
Average Shipping Time (Standard)(days)
1-2 days (Prime)
—
Seller Commission/Fees(percent)
Up to 45% (varies by category)
—
Customer Trust Rating(percent)
91% trust Amazon (2024)
—
Percentage of Small/Independent Sellers(percent)
65% third-party sellers (mostly resellers/aggregators)
—
Customer Service Response Time(hours)
24-48 hours average
2-4 hours average
Customer Service Availability(hours/week)
24/7 phone support
—
Total Product Selection(millions)
300+ million
—
Physical Store Locations(stores)
0 pet stores
0 (online-only)
Loyalty Program Cash Back(%)
5% with Prime Visa
—
Subscribe & Save Discount(%)
Up to 20% discount
—
Average Customer Review Rating(stars)
4.2/5 (verified reviews with photo proof)
—
Product Return/Defect Rate(%)
~8-12% average return rate
—
Counterfeit/Knockoff Risk(relative risk level)
Low (seller suspension policy enforced)
—
Primary Shopping Channel
Online/Auto-ship
—
In-Store Services Availability(Services)
None
—
Dietary Product Variety(Rating)
Extensive specialized options
—
Charitable Commitment(Million USD (3-year commitment))
Not publicly disclosed
—
Pros & Cons
10 pros·5 cons across both
A
C
A
Amazon
+5-3
Pros
- 350M+ products across all categories with universal search
- Prime membership includes free 2-hour delivery in 3,500+ cities, Prime Video, and Music
- Excellent customer service with hassle-free returns (30 days standard)
- Subscribe & Save program with up to 20% recurring discounts
- AWS integration offers reliability and fast checkout
Cons
- Requires $139/year Prime membership for competitive shipping on most items
- Pet product selection scattered across multiple categories with inconsistent pricing
- Lower pet-specific expertise and customer support compared to specialized retailers
C
Chewy
+5-2
Pros
- 100,000+ dedicated pet SKUs with deep expertise in pet nutrition and health
- Free same-day delivery in 5,600+ cities without membership fees
- Auto-Ship discount program up to 35% for recurring orders (vs. Amazon's 20%)
- Full veterinary pharmacy with prescription pet medications
- 24/7 pet expert support with 97% customer satisfaction rating (2024)
Cons
- No non-pet products—cannot be a one-stop shop for household items
- Limited to pet category means no cross-shopping convenience
Frequently Asked Questions
5 questions
Yes, typically 15-30% cheaper on pet-specific items due to Chewy's 35% auto-ship discount vs. Amazon's 20% Subscribe & Save, plus no membership fee required. For one-time purchases, Chewy usually undercuts Amazon by 8-15% on equivalent pet products, especially on branded dog and cat food.
Resources & Learn More
Curated sources to dive deeper
Wikipedia
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