Chewy

Chewy, Inc. is an American online retailer of pet food and supplies, founded in 2011 in Dania Beach, Florida. Chewy was acquired by PetSmart for $3.35 billion in 2017 (the largest e-commerce acquisition at that time), then taken public in June 2019 at a $14.3 billion valuation. Chewy is the largest online pet products retailer in the US with over 20 million active customers and approximately $11.2 billion in annual net sales (fiscal 2024). Chewy's Autoship subscription service (5-15% discount on recurring orders) drives over 77% of its net sales. Key differentiators include 24/7 pet health telehealth consultations with licensed veterinarians, a 365-day return policy ('Chewy Promise'), and a legendary customer service reputation — including handwritten holiday cards and sympathy flowers to customers who lose pets. Chewy carries 100,000+ products across 3,000+ brands. The platform also offers Chewy Health pharmacy services for prescription pet medications.