DR
5 min read
Chewy vs Amazon: Pet Supplies vs E-Commerce
VS
267 attributes8 differences14 pros/cons
Quick Answer
AI SummaryChewy is a specialized pet supplies retailer focused on recurring pet product purchases with consistent pricing and pharmacy services, while Amazon is a diversified e-commerce giant offering millions of products across all categories. Chewy excels for pet owners seeking convenience and expertise, whereas Amazon dominates for general shopping with unmatched selection and Prime membership benefits.
Read full verdictChewy and Amazon serve different customer needs effectively. Chewy is the superior choice for pet owners seeking specialized expertise, better pricing on recurring pet purchases, and pharmacy services, while Amazon dominates for general e-commerce with unmatched product selection and global reach. The choice depends on whether your primary need is pet supplies with specialized service or diversified shopping across all product categories.
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C
Choose Chewy if
Best pickPet owners seeking convenience, consistent pricing, and expert advice on recurring pet supply purchases
A
Choose Amazon if
General consumers seeking product selection, fast shipping, and one-stop shopping across all categories
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Key Differences at a Glance
- Primary Focus:✓ Chewy wins(Pet supplies and pet medications vs All product categories)
- Autoship/Subscription Model:✓ Chewy wins(Robust Autoship with up to 35% discounts vs Subscribe & Save with variable savings)
- Pharmacy Services:✓ Chewy wins(Full-service pet pharmacy with licensed pharmacists vs Limited pharmacy services)
Key Facts & Figures
214 numeric metrics compared
| Metric | Chewy | Amazon | Ratio |
|---|---|---|---|
| Annual Revenue (2025)(Billion USD) | $12.6B | $638B (e-commerce only) | |
| Subscription/Membership Base(Millions) | Autoship subscribers (undisclosed estimate: 5-10M) | 240M+ Prime members | — |
| YoY Revenue Growth (2025)(Percent) | 8.3% | 12-15% (estimated) | |
| Gross Margin Trend (Q4 2025)(Basis Points) | Up 90bps YoY | Industry average ~40-45% | — |
| Free Shipping Minimum(USD) | $49 | $35 | |
| Standard Non-Perishable Pet Delivery Time(days) | 1-3 days | 1-2 days (Prime) | |
| Pet-Specific Product SKU Count(SKUs) | ~1,500,000 | ~50,000-100,000 (estimated pet section) | |
| Total Product Categories(categories) | Pet supplies only | 500+ million SKUs across all categories | — |
| 2025 Pet Supplies Market Position (GMV Rank)(rank) | #1 online pet retailer | Not #1 in pet supplies | — |
| Return Window (Standard Pet Supplies)(days) | 30 days (unless otherwise stated) | 30 days (standard Amazon) | |
| Autoship Subscription Discount(%) | Up to 35% | — | — |
| Product Catalog Size(items) | ~100,000 | — | — |
| Physical Store Locations(count) | 0 (online-only) | 0 pet stores | |
| Standard Shipping Threshold(USD) | $35 for free shipping | — | — |
| Average Shipping Time(days) | 1-2 days standard | — | — |
| Annual Revenue (2024)(billion USD) | $8.9B | — | — |
| Customer Satisfaction Rating(stars) | 4.6/5 (Trustpilot) | — | — |
| Standard Delivery Time(days) | 1-2 days (Chewy Plus) | 1-2 days (Prime) | |
| Total Pet Product Selection(products) | 50,000+ SKUs | — | — |
| Price Comparison Index(percent difference) | +7% vs Walmart average | — | — |
| Auto-Ship Discount Maximum(percent off) | Up to 35% Auto-Ship | 5-20% Subscribe & Save | |
| Annual Membership Cost(USD) | $120 for Chewy Plus | $139/year (Prime) | |
| Return Window(days) | 30 days | 60 days (Prime members) | |
| Total Retail Categories(major categories) | 1 (pets only) | — | — |
| Total Product SKUs(millions) | 100,000+ | 300+ million | |
| Pet Category Market Share (U.S. Online)(%) | 24% | 18% | |
| Same-Day Delivery Cities(cities) | 5,600+ cities (free same-day) | 3,500 cities (Prime 2-hour) | |
| Free Shipping Threshold(USD) | $49 | $35 | |
| Auto-Delivery Maximum Discount(%) | 35% | 20% | |
| Customer Service Response Time(hours) | 2-4 hours average | 24-48 hours average | |
| Prime/Membership Annual Cost(USD) | $120 (Chewy Plus) or free | $139 | |
| Total Product SKUs (Pet Category)(SKUs) | 100,000+ pet products | ~50,000 pet products | |
| Annual Revenue(USD Billions) | $9.8 billion (2024) | $575B (2024) | |
| Prime/+ Membership Cost(USD per year) | Free (no membership required) | $139 (Prime) | |
| Customer Satisfaction Rating(percent) | 97% (2024 survey) | 89% (J.D. Power 2024) | |
| Market Share (US Pet E-commerce)(percent) | 28% (pure-play pet retail) | 12% (includes pet products) | |
| Average Delivery Time (Pet Products)(days) | 1-2 days | — | — |
| Pet Product Selection (SKUs)(number of products) | 65,000+ | — | — |
| Autoship/Subscribe & Save Discount(percent) | Up to 35% | — | — |
| Customer Satisfaction for Pet Products(percent satisfied) | 94% | — | — |
| Product Categories Available(count) | Pet supplies only (1 category) | — | — |
| Annual Revenue (2024)(USD billions) | $9.8 billion | $575B | |
| Market Cap(USD) | $1.8 Trillion | $1.8 Trillion | |
| Global User Base(millions) | 240+ Prime members + broader reach | 240+ Prime members + broader reach | |
| Seller Commission Rate(%) | 15% base commission | 15% base commission | |
| Annual Gross Merchandise Value (GMV)(billions USD) | $638 billion | $638 billion | |
| Mobile App Downloads (All-Time)(millions) | 500+ million | 500+ million | |
| Market Dominance Share(%) | 40% US e-commerce market share | 40% US e-commerce market share | |
| Company Market Capitalization(trillions USD) | $2.36 trillion (July 2026) | $2.36 trillion (July 2026) | |
| Fulfillment Cost (FBA/Self)(% of sale) | 15-25% (FBA included) | 15-25% (FBA included) | |
| User Base Growth Rate (YoY)(%) | 8-10% annual growth | 8-10% annual growth | |
| Prime/Membership Benefits(members) | 240 million Prime members | 240 million Prime members | |
| Average Shipping Time(days) | 1-2 days (Prime) | 1-2 days (Prime) | |
| Market Share (E-Commerce)(%) | 40% global e-commerce market share | 40% global e-commerce market share | |
| Prime Members(millions) | 220+ | 220+ | |
| Ad Revenue (2026)(billion USD) | $68.5 | $68.5 | |
| Prime Day 2026 Revenue(billion USD) | $24.1 | $24.1 | |
| AI Rufus Interaction Growth(percent) | +210% | +210% | |
| Commission Fee (Per Transaction)(%) | 8-45% + 30-50% FBA | 8-45% + 30-50% FBA | |
| Monthly Base Cost(USD) | $0 (pay per sale) | $0 (pay per sale) | |
| Built-in Customer Base(millions) | 300+ active customers | 300+ active customers | |
| Average Time to First Sale(days) | 2 days (FBA enabled) | 2 days (FBA enabled) | |
| Brand Customization Level(scale 1-10) | Minimal (2/10) | Minimal (2/10) | |
| Customer Data Access(percentage) | 0% customer data; Amazon owns relationship | 0% customer data; Amazon owns relationship | |
| Payment Gateway Options(count) | 1 (Amazon Pay only) | 1 (Amazon Pay only) | |
| Active Users (2026)(millions) | Amazon 380 million | Amazon 380 million | |
| Avg Product Price(USD) | $15-50 | $15-50 | |
| Standard Shipping Time(days) | 5-7 days | 5-7 days | |
| Avg Customer Rating(stars) | 4.1/5 | 4.1/5 | |
| Premium Membership Cost($) | Prime $139 | Prime $139 | |
| Number of Active Sellers(millions) | 2+ million | 2+ million | |
| Standard Shipping Time (Domestic)(days) | 2 days (Prime) | 2 days (Prime) | |
| Prime/Premium Subscription Cost(USD/year) | $139/year (Prime) | $139/year (Prime) | |
| Average Customer Rating System(stars) | 4.4/5 average seller rating | 4.4/5 average seller rating | |
| Mobile App Downloads(millions) | 2.5 billion downloads | 2.5 billion downloads | |
| Handmade/Artisanal Product Percentage(%) | <2% handmade items | <2% handmade items | |
| Annual Revenue (2025)(USD billions) | $575 billion | $575 billion | |
| Global Physical Store Locations(stores) | 0 stores | 0 stores | |
| Product SKU Count(count) | ~350 million | ~350 million | |
| Average Standard Delivery Time(days) | 2 days (Prime) / 5-7 days (standard) | 2 days (Prime) / 5-7 days (standard) | |
| Entry Membership Cost(USD per year) | $139 | $139 | |
| Customer Product Reviews Published(millions) | 250+ million | 250+ million | |
| Renewable Energy Usage(percentage) | 85% | 85% | |
| Year Created/Founded | 1994 | 1994 | |
| Global User Base(millions) | 150+ million customers | 150+ million customers | |
| AWS Cloud Market Share(percent) | 32% | 32% | |
| Employees(count) | 1.5 million | 1.5 million | |
| Package/Service Ecosystem(count) | 200+ AWS services | 200+ AWS services | |
| Market Capitalization(USD) | 2.1 trillion | 2.1 trillion | |
| Total Product Selection(number of SKUs) | 500,000+ | 500,000+ | |
| Average Price Markup vs Wholesale(%) | 20-30% markup | 20-30% markup | |
| Standard Shipping Delivery Time(business days) | 1-2 days (Prime) | 1-2 days (Prime) | |
| Grooming Service Availability(locations) | 0 locations | 0 locations | |
| Physical Store Locations (US)(locations) | 0 | 0 | |
| Average Product Price Index(% difference from market average) | -12% | -12% | |
| Product Selection(items) | 2,000,000+ | 2,000,000+ | |
| Loyalty Program Cost(USD per year) | $139 | $139 | |
| Customer Review Rating(out of 5 stars) | 4.4 | 4.4 | |
| Average Shipping Speed(days) | 2-3 days (Prime) | 2-3 days (Prime) | |
| Average Product Price Index (baseline=100)(relative price) | 100 | 100 | |
| Product Description Accuracy Rate(%) | 96% | 96% | |
| Active Global Users(millions) | 150M | 150M | |
| Non-Delivery/Lost Package Rate(%) | 0.3% | 0.3% | |
| US Grocery Market Share(%) | 2.1% | 2.1% | |
| Estimated Active Users(millions) | 310M | 310M | |
| Available Product SKUs(millions) | 300M+ | 300M+ | |
| Customer Satisfaction Score(out of 10) | 68/100 | 68/100 | |
| Physical Store Count(locations) | 0 (e-commerce only) | 0 (e-commerce only) | |
| Product Catalog Size(SKUs) | 798 million | 798 million | |
| Membership Cost (Annual)(USD) | $139 (Prime basic tier) | $139 (Prime basic tier) | |
| Operating Margin(%) | 7.2% | 7.2% | |
| Member Renewal Rate(percent) | ~85% (estimated) | ~85% (estimated) | |
| Median Delivery Time(days) | 1-2 days (Prime members in metro areas) | 1-2 days (Prime members in metro areas) | |
| Number of Beauty Brands(brands) | 500+ brands | 500+ brands | |
| Average Price Difference on Beauty Products(% below MSRP) | 10-25% discount below MSRP | 10-25% discount below MSRP | |
| Product Return Window(days) | 30 days | 30 days | |
| Free Samples per Purchase(samples) | 0 | 0 | |
| Fastest Delivery Speed (Prime/Premium)(business days) | Same-day or 1-day with Prime | Same-day or 1-day with Prime | |
| Loyalty Rewards Earn Rate(% cash back) | Varies; typically 1-5% with Prime | Varies; typically 1-5% with Prime | |
| Total Product Categories(categories) | 40+ categories | 40+ categories | |
| Total Annual Revenue(USD (billions)) | $575 billion | $575 billion | |
| US E-commerce Market Share(%) | 41% | 41% | |
| Annual Membership Cost (Standard Plan)(USD) | $139 (Prime) | $139 (Prime) | |
| Cloud/Tech Services Revenue(USD (billions)) | $88 billion (AWS) | $88 billion (AWS) | |
| Estimated Available Products(millions) | 300+ million | 300+ million | |
| Average Delivery Time (Standard)(days) | 1-2 days (Prime) | 1-2 days (Prime) | |
| Monthly Active Users(users) | 2,100 million | 2,100 million | |
| Average Product Price(USD) | $25-75 | $25-75 | |
| Buyer Protection Duration(days) | 180 days (A-to-Z Guarantee) | 180 days (A-to-Z Guarantee) | |
| Total Products Available(millions) | 500+ million | 500+ million | |
| Global Annual Revenue (2024)(billion USD) | $575 billion | $575 billion | |
| Prime/Premium Membership Cost(USD/year) | $139/year | $139/year | |
| Standard Return Window(days) | 30 days | 30 days | |
| Prime Eligible Items with Two-Day Shipping(millions) | 100+ million items | 100+ million items | |
| Average Furniture Delivery Time(weeks) | 2-3 weeks | 2-3 weeks | |
| Free Shipping Threshold (Standard Members)(USD) | $35 (with Prime; $100 without) | $35 (with Prime; $100 without) | |
| Number of Home Brands(brands) | 500+ furniture brands available | 500+ furniture brands available | |
| Average Beauty Product Price Comparison (Foundation)(USD) | $39 | $39 | |
| Number of Beauty Brands Available(brands) | 500+ | 500+ | |
| Return Window for Members(days) | 30 days | 30 days | |
| Standard Shipping Time(business days) | 1-2 days with Prime | 1-2 days with Prime | |
| Prime/Loyalty Annual Cost(USD/year) | $139 (Prime) | $139 (Prime) | |
| Customer Review Average Rating (Beauty Products)(stars) | 4.2 stars | 4.2 stars | |
| Total Active Product Listings(millions) | 350+ million | 350+ million | |
| Average Shipping Time (Standard)(days) | 1-2 days (Prime) | 1-2 days (Prime) | |
| Prime/Membership Cost (Annual)(USD) | $139/year | $139/year | |
| Seller Commission/Fees(percent) | Up to 45% (varies by category) | Up to 45% (varies by category) | |
| Return Window (Standard Policy)(days) | 30 days standard | 30 days standard | |
| Customer Trust Rating(percent) | 91% trust Amazon (2024) | 91% trust Amazon (2024) | |
| Percentage of Small/Independent Sellers(percent) | 65% third-party sellers (mostly resellers/aggregators) | 65% third-party sellers (mostly resellers/aggregators) | |
| Total Product Selection(SKUs/products) | 300+ million | 300+ million | |
| Standard Delivery Speed (Prime)(days) | 1-2 days | 1-2 days | |
| Same-Day Service Availability(metro areas) | 100+ metro areas (Prime) | 100+ metro areas (Prime) | |
| 2024 Annual Revenue (US)(billions USD) | $575.5 | $575.5 | |
| Market Valuation (2024)(billions USD) | $2,100+ | $2,100+ | |
| Online Product Selection(SKUs) | 50,000+ pet listings | 50,000+ pet listings | |
| Standard Shipping Speed(days) | 1-2 days (Prime members) | 1-2 days (Prime members) | |
| Average Price Premium(%) | Baseline (lowest) | Baseline (lowest) | |
| Loyalty Program Cash Back(%) | 5% with Prime Visa | 5% with Prime Visa | |
| Subscribe & Save Discount(%) | Up to 20% discount | Up to 20% discount | |
| Average Customer Review Rating(stars) | 4.2/5 stars | 4.2/5 stars | |
| Average Delivery Time (US Standard)(days) | 2-3 days (Prime) | 2-3 days (Prime) | |
| Price Premium vs Temu(%) | 100-150% higher (standard retail markup) | 100-150% higher (standard retail markup) | |
| Buyer Protection Success Rate(%) | 94% disputes resolved in buyer favor | 94% disputes resolved in buyer favor | |
| Average Customer Review Rating(stars) | 4.2/5 (verified reviews with photo proof) | 4.2/5 (verified reviews with photo proof) | |
| Product Return/Defect Rate(%) | ~8-12% average return rate | ~8-12% average return rate | |
| Refund Processing Time (if approved)(days) | 5-10 business days | 5-10 business days | |
| Number of Physical Locations(stores) | 0 stores (digital-only) | 0 stores (digital-only) | |
| Average Furniture Price Point(USD) | $400-900 | $400-900 | |
| Market Capitalization(USD Trillions) | $2.1T | $2.1T | |
| Countries with Operations(countries) | 190+ countries | 190+ countries | |
| 2024 Total Revenue(USD Billions) | $575.5B | $575.5B | |
| Standard Seller Commission Rate(%) | 15% | 15% | |
| Average Delivery Speed (US)(days) | 1-2 days (Prime) | 1-2 days (Prime) | |
| Active Seller Population(millions) | ~9 million | ~9 million | |
| Buyer Protection Window(days) | 180 days (A-to-Z Guarantee) | 180 days (A-to-Z Guarantee) | |
| Listed Product Categories(count) | 40+ primary categories | 40+ primary categories | |
| Prime/Paid Membership Cost(USD annual) | $139/year (Prime) | $139/year (Prime) | |
| Estimated Dispute/Fraud Rate(%) | 2-3% | 2-3% | |
| Product Selection (SKUs)(items) | 500,000+ | 500,000+ | |
| Average Price on Popular Items(% difference) | 15-25% cheaper | 15-25% cheaper | |
| Grooming Service Locations(locations) | 0 locations | 0 locations | |
| Prime/Loyalty Cost (Annual)(USD) | Prime: $139/year | Prime: $139/year | |
| Standard Shipping Cost(USD) | Free with Prime (or $5-7 without) | Free with Prime (or $5-7 without) | |
| Fastest Delivery Option(hours) | Same-day Prime (select areas only) | Same-day Prime (select areas only) | |
| Loyalty Program Reward Rate(% cash back) | 2% on select categories | 2% on select categories | |
| Specialty Services Offered(count) | None (retail only) | None (retail only) | |
| Average Clothing Price(USD) | $25-50 | $25-50 | |
| Standard Delivery Time(days) | 1-2 days (Prime) | 1-2 days (Prime) | |
| Product Categories Available(count) | ~25 (all categories) | ~25 (all categories) | |
| Return Window(days) | 30 days (free) | 30 days (free) | |
| Average Item Return Rate(percent) | 5-10% | 5-10% | |
| New Items Added Weekly(count) | 100,000+ items | 100,000+ items | |
| Prime/Membership Cost(USD/year) | $139/year | $139/year | |
| Monthly Cost (Starter Plan)(USD) | $0 (no monthly fee) | $0 (no monthly fee) | |
| Transaction Fee per Sale(%) | 8-45% (avg 15%) | 8-45% (avg 15%) | |
| Monthly Active Buyers Accessible(millions) | 309 million (as of 2024) | 309 million (as of 2024) | |
| Profit Margin Retention (Example: $100 sale)(USD profit) | $55 (after 15% referral + 30% FBA avg) | $55 (after 15% referral + 30% FBA avg) | |
| Support Response Time(minutes) | 12-48 hours (seller support varies) | 12-48 hours (seller support varies) | |
| Online Product Selection(millions of SKUs) | 350+ million | 350+ million | |
| U.S. Physical Store Locations(stores) | ~600 (Whole Foods) | ~600 (Whole Foods) | |
| Same-Day Delivery Coverage(% of U.S. population) | 35+ major metros | 35+ major metros | |
| Grocery Price Index vs Baseline(percent difference) | +10% (premium) | +10% (premium) | |
| AWS Revenue (Annual)(USD billions) | $80+B | $80+B | |
| Average Pet Food Price (25 lb bag, premium brand)(USD) | $52-62 | $52-62 | |
| Physical Store Locations (US)(stores) | 0 (dedicated pet stores) | 0 (dedicated pet stores) | |
| Veterinary Service Locations(clinics) | 0 | 0 | |
| Customer Review Average (Pet Products)(stars) | 4.2 | 4.2 | |
| Prime/Loyalty Membership Cost(USD/year) | $139/year (Prime) | $139/year (Prime) | |
| Standard Shipping Time(days) | 1-2 days (Prime) | 1-2 days (Prime) | |
| Physical Store Locations(stores) | 0 stores | 0 stores | |
| Same-Day Pickup Locations(locations) | Select metros only | Select metros only | |
| Electronics Price Premium vs Competitors(percent) | -3% (2-5% cheaper) | -3% (2-5% cheaper) | |
| Geek Squad Support Locations(locations) | None | None |
Sourced from publicly available data ·
Key Differences
8 attributes compared head-to-head
C
4ChewyChewy leads1 tie
A
3AmazonChewy
Attribute
Amazon
- Pet supplies and pet medications(winner)Primary FocusAll product categories
- Robust Autoship with up to 35% discounts(winner)Autoship/Subscription ModelSubscribe & Save with variable savings
- Full-service pet pharmacy with licensed pharmacists(winner)Pharmacy ServicesLimited pharmacy services
- Dominant in pet supplies (estimated 15-20%)Market Share40% of overall e-commerce market(winner)
- Free shipping on all orders over $49Membership ProgramPrime membership: $139/year for premium benefits
- 500,000+ pet-related productsProduct Selection300+ million products across all categories(winner)
- Guaranteed price matching and stable pricing(winner)Price ConsistencyDynamic pricing across categories
- United States and select international marketsGlobal Reach190+ countries and territories(winner)
- Primary Focus
Chewy
Pet supplies and pet medications(winner)
Amazon
All product categories
- Autoship/Subscription Model
Chewy
Robust Autoship with up to 35% discounts(winner)
Amazon
Subscribe & Save with variable savings
- Pharmacy Services
Chewy
Full-service pet pharmacy with licensed pharmacists(winner)
Amazon
Limited pharmacy services
- Market Share
Chewy
Dominant in pet supplies (estimated 15-20%)
Amazon
40% of overall e-commerce market(winner)
- Membership Program
Chewy
Free shipping on all orders over $49
Amazon
Prime membership: $139/year for premium benefits
Full Comparison
| Attribute | Chewy | Amazon |
|---|---|---|
| Annual Revenue (2025)(Billion USD) | $12.6B | $638B (e-commerce only)(winner) |
| Market Capitalization(trillions USD) | $11.3B | $2,360B(winner) |
| YoY Revenue Growth (2025)(Percent) | 8.3% | 12-15% (estimated)(winner) |
| Gross Margin Trend (Q4 2025)(Basis Points) | Up 90bps YoY | Industry average ~40-45% |
| Annual Revenue(USD Billions) | $9.8 billion (2024) | $575B (2024)(winner) |
Show 7 more attributesAnnual Revenue(billions USD) $638 billion — Annual Revenue (2025)(USD billions) $575 billion — Operating Margin(%) 7.2% — Total Annual Revenue(USD (billions)) $575 billion — Global Annual Revenue (2024)(billion USD) $575 billion — Market Capitalization(USD Trillions) $2.1T — 2024 Total Revenue(USD Billions) $575.5B — | ||
| Subscription/Membership Base(Millions) | Autoship subscribers (undisclosed estimate: 5-10M) | 240M+ Prime members |
| Prime/Membership Members(millions) | 220 million Prime members | — |
| Product Category Focus | Pet supplies only (specialized) | All categories (diversified) |
| Specialty Pet Food Availability (Exotic/Medical Diets)(inventory depth) | Extensive specialized inventory | Limited; depends on seller listings |
| Autoship/Subscription Discount Range(Percent) | Up to 35% on recurring orders(winner) | 5-20% on Subscribe & Save |
| Geographic Coverage(states) | Primarily US + select markets (estimated 5-10) | 190+ countries and territories(winner) |
| 2026 Projected Annual Sales(Billion USD) | $13.60-$13.75B | — |
| Stock Price (April 2026)(USD) | $27.04 | — |
| Market Cap(Billion USD) | $11.3B | — |
| 2024 Annual Revenue (US)(billions USD) | $575.5 | — |
| Market Valuation (2024)(billions USD) | $2,100+ | — |
| Primary Shopping Channel | Online/Auto-ship | — |
| In-Store Services Availability(Services) | None | — |
| Dietary Product Variety(Rating) | Extensive specialized options | — |
| Price Consistency Year-Round(Rating) | Highly consistent | — |
| Autoship Subscription Discount(%) | Up to 35% | — |
| Standard Shipping Threshold(USD) | $35 for free shipping | — |
| Price Comparison Index(percent difference) | +7% vs Walmart average | — |
| Auto-Ship Discount Maximum(percent off) | Up to 35% Auto-Ship(winner) | 5-20% Subscribe & Save |
Show 33 more attributesAnnual Membership Cost(USD) $120 for Chewy Plus $139/year (Prime) Free Shipping Threshold(USD) $49 $35 Auto-Delivery Maximum Discount(%) 35% 20% Prime/Membership Annual Cost(USD) $120 (Chewy Plus) or free $139 Prime/+ Membership Cost(USD per year) Free (no membership required) $139 (Prime) Free Shipping Requirement(USD or condition) Free on all orders — Autoship/Subscribe & Save Discount(percent) Up to 35% — Annual Membership Cost(USD) $139 per year — Furniture Pricing Advantage(%) Competitive on items under $50 — Monthly Base Cost(USD) $0 (pay per sale) — Avg Product Price(USD) $15-50 — Premium Membership Cost($) Prime $139 — Prime/Premium Subscription Cost(USD/year) $139/year (Prime) — Average Furniture Price Range(USD) $150-$1,200 — Average Price Markup vs Wholesale(%) 20-30% markup — Average Product Price Index(% difference from market average) -12% — Average Product Price Index (baseline=100)(relative price) 100 — Membership Cost (Annual)(USD) $139 (Prime basic tier) — Annual Membership Cost (Standard Plan)(USD) $139 (Prime) — Average Product Price(USD) $25-75 — Average Beauty Product Price Comparison (Foundation)(USD) $39 — Average Price Premium(%) Baseline (lowest) — Price Premium vs Temu(%) 100-150% higher (standard retail markup) — Average Furniture Price Point(USD) $400-900 — Average Price on Popular Items(% difference) 15-25% cheaper — Average Clothing Price(USD) $25-50 — Prime/Membership Cost(USD/year) $139/year — Monthly Cost (Starter Plan)(USD) $0 (no monthly fee) — Transaction Fee per Sale(%) 8-45% (avg 15%) — Grocery Price Index vs Baseline(percent difference) +10% (premium) — Average Pet Food Price (25 lb bag, premium brand)(USD) $52-62 — Prime/Loyalty Membership Cost(USD/year) $139/year (Prime) — Electronics Price Premium vs Competitors(percent) -3% (2-5% cheaper) — | ||
| Charitable Commitment(Million USD (3-year commitment)) | Not publicly disclosed | — |
| Free Shipping Minimum(USD) | $49 | $35(winner) |
| Standard Non-Perishable Pet Delivery Time(days) | 1-3 days | 1-2 days (Prime)(winner) |
| Standard Shipping Time (Domestic)(days) | 2 days (Prime) | — |
| Pet-Specific Product SKU Count(SKUs) | ~1,500,000(winner) | ~50,000-100,000 (estimated pet section) |
| Total Product Categories(categories) | Pet supplies only | 500+ million SKUs across all categories |
| Total Product SKUs (Pet Category)(SKUs) | 100,000+ pet products(winner) | ~50,000 pet products |
| Product Selection(items) | 2,000,000+ | — |
| New Items Added Weekly(count) | 100,000+ items | — |
| 2025 Pet Supplies Market Position (GMV Rank)(rank) | #1 online pet retailer | Not #1 in pet supplies |
| Return Window (Standard Pet Supplies)(days) | 30 days (unless otherwise stated) | 30 days (standard Amazon) |
| Return Window(days) | 30 days (free) | — |
| Autoship Subscription Discounts(percent) | Yes, available on recurring purchases | Limited pet-specific subscriptions |
| Product Catalog Size(items) | ~100,000 | — |
| Total Pet Product Selection(products) | 50,000+ SKUs | — |
| Total Retail Categories(major categories) | 1 (pets only) | — |
| Total Product SKUs(millions) | 100,000+(winner) | 300+ million |
| Product Categories(count) | 30+ main categories | — |
Show 14 more attributesProduct SKU Count(count) ~350 million — Available Product SKUs(millions) 300M+ — Number of Beauty Brands(brands) 500+ brands — Total Product Categories(categories) 40+ categories — Estimated Available Products(millions) 300+ million — Total Products Available(millions) 500+ million — Number of Home Brands(brands) 500+ furniture brands available — Number of Beauty Brands Available(brands) 500+ — Total Active Product Listings(millions) 350+ million — Total Product Selection(SKUs/products) 300+ million — Online Product Selection(SKUs) 50,000+ pet listings — Product Selection (SKUs)(items) 500,000+ — Product Categories Available(count) ~25 (all categories) — Online Product Selection(millions of SKUs) 350+ million — | ||
| Physical Store Locations(count) | 0 (online-only) | 0 pet stores |
| Physical Store Locations(count) | 500+ Amazon Go/Fresh stores | — |
| Global Physical Store Locations(stores) | 0 stores | — |
| Physical Store Count(locations) | 0 (e-commerce only) | — |
| Number of Physical Locations(stores) | 0 stores (digital-only) | — |
Show 1 more attributeU.S. Physical Store Locations(stores) ~600 (Whole Foods) — | ||
| Average Shipping Time(days) | 1-2 days standard | — |
| Median Delivery Time(days) | 1-2 days (Prime members in metro areas) | — |
| Physical Store Locations(stores) | 0 stores | — |
| Same-Day Pickup Locations(locations) | Select metros only | — |
| In-Store Grooming Available | No | — |
| Pharmacy Services | Full pet pharmacy with Rx delivery | Limited (no pet Rx) |
| Grooming Service Availability(locations) | 0 locations | — |
| Prescription Pharmacy Services(availability) | Not offered; external pharmacy required | — |
| Training Classes Availability(program status) | Not offered | — |
Show 10 more attributesIn-Store Grooming Services(availability) Not available — Professional Veterinarians(on-staff) No — Interior Design Service(cost) Not available — In-Store Beauty Consultation Available No — Grooming & Veterinary Services(availability) Not offered — Assembly Service Cost (Average)(USD) Not offered — Grooming Service Locations(locations) 0 locations — Specialty Services Offered(count) None (retail only) — Grooming Service Availability(locations) Not available — Veterinary Service Locations(clinics) 0 — | ||
| Annual Revenue (2024)(billion USD) | $8.9B | — |
| Annual Revenue (2024)(USD billions) | $9.8 billion | $575B(winner) |
| Customer Satisfaction Rating(stars) | 4.6/5 (Trustpilot) | — |
| Standard Delivery Time(days) | 1-2 days (Chewy Plus) | 1-2 days (Prime) |
| Same-Day Delivery Cities(cities) | 5,600+ cities (free same-day)(winner) | 3,500 cities (Prime 2-hour) |
| Average Delivery Time (Pet Products)(days) | 1-2 days | — |
| Average Shipping Time(days) | 1-2 days (Prime) | — |
| Average Shipping Speed(days) | 2-3 days (Prime) | — |
Show 3 more attributesAverage Delivery Speed (US)(days) 1-2 days (Prime) — Standard Delivery Time(days) 1-2 days (Prime) — Same-Day Delivery Coverage(% of U.S. population) 35+ major metros — | ||
| Return Window(days) | 30 days | 60 days (Prime members)(winner) |
| Average Delivery Speed(days) | Same-day to 1 day (Prime) | — |
| Return Window(days) | 30 days (standard) | — |
| Product Return Window(days) | 30 days | — |
| Refund Processing Time (if approved)(days) | 5-10 business days | — |
| Pet Category Market Share (U.S. Online)(%) | 24%(winner) | 18% |
| Market Dominance Share(%) | 40% US e-commerce market share | — |
| Market Share (E-Commerce)(%) | 40% global e-commerce market share | — |
| AWS Cloud Market Share(percent) | 32% | — |
| US Grocery Market Share(%) | 2.1% | — |
Show 1 more attributeUS E-commerce Market Share(%) 41% — | ||
| Customer Service Response Time(hours) | 2-4 hours average(winner) | 24-48 hours average |
| Customer Satisfaction Rating(percent) | 97% (2024 survey)(winner) | 89% (J.D. Power 2024) |
| Customer Satisfaction for Pet Products(percent satisfied) | 94% | — |
| Market Share (US Pet E-commerce)(percent) | 28% (pure-play pet retail)(winner) | 12% (includes pet products) |
| Pet Product Selection (SKUs)(number of products) | 65,000+ | — |
| Customer Service Availability(hours per week) | 24/7 (pet specialists) | — |
| Support Response Time(minutes) | 12-48 hours (seller support varies) | — |
| Product Categories Available(count) | Pet supplies only (1 category) | — |
| Market Cap(USD) | $1.8 Trillion | — |
| Global User Base(millions) | 240+ Prime members + broader reach | — |
| Mobile App Downloads (All-Time)(millions) | 500+ million | — |
| Monthly Active Users(users) | 2,100 million | — |
| Monthly Active Buyers Accessible(millions) | 309 million (as of 2024) | — |
| Seller Commission Rate(%) | 15% base commission | — |
| Fulfillment Cost (FBA/Self)(% of sale) | 15-25% (FBA included) | — |
| Commission Fee (Per Transaction)(%) | 8-45% + 30-50% FBA | — |
| Annual Gross Merchandise Value (GMV)(billions USD) | $638 billion | — |
| Active Global Users(millions) | 150M | — |
| Active Seller Population(millions) | ~9 million | — |
| Company Market Capitalization(trillions USD) | $2.36 trillion (July 2026) | — |
| User Base Growth Rate (YoY)(%) | 8-10% annual growth | — |
| Prime/Membership Benefits(members) | 240 million Prime members | — |
| Loyalty Program Cost(USD per year) | $139 | — |
| Prime/Loyalty Annual Cost(USD/year) | $139 (Prime) | — |
| Prime/Paid Membership Cost(USD annual) | $139/year (Prime) | — |
| Prime/Loyalty Cost (Annual)(USD) | Prime: $139/year | — |
| Home Goods Focus(%) | Multi-category general retailer | — |
| Design Curation Tools | Basic category and keyword filters | — |
| In-House Brands(count) | Limited home furniture brands | — |
| Prime Members(millions) | 220+ | — |
| Member Renewal Rate(percent) | ~85% (estimated) | — |
| Ad Revenue (2026)(billion USD) | $68.5 | — |
| Physical Locations(stores) | Limited | — |
| Physical Store Locations (US)(locations) | 0 | — |
| AI Shopping Assistant(users) | Rufus 250M users | — |
| AI Rufus Interaction Growth(percent) | +210% | — |
| Prime Day 2026 Revenue(billion USD) | $24.1 | — |
| In-Person Support(availability) | Online support only | — |
| Built-in Customer Base(millions) | 300+ active customers | — |
| Average Time to First Sale(days) | 2 days (FBA enabled) | — |
| Brand Customization Level(scale 1-10) | Minimal (2/10) | — |
| Customer Data Access(percentage) | 0% customer data; Amazon owns relationship | — |
| Payment Gateway Options(count) | 1 (Amazon Pay only) | — |
| Package/Service Ecosystem(count) | 200+ AWS services | — |
| Product Listing Limits(count) | Varies by category and account tier | — |
| Active Users (2026)(millions) | Amazon 380 million | — |
| Standard Shipping Time(days) | 5-7 days | — |
| Standard Shipping Delivery Time(business days) | 1-2 days (Prime) | — |
| Standard Shipping Speed(days) | 1-2 days (Prime members) | — |
| Fastest Delivery Option(hours) | Same-day Prime (select areas only) | — |
| Standard Shipping Time(days) | 1-2 days (Prime) | — |
| Avg Customer Rating(stars) | 4.1/5 | — |
| Customer Review Average Rating (Beauty Products)(stars) | 4.2 stars | — |
| Average Item Return Rate(percent) | 5-10% | — |
| Customer Review Average (Pet Products)(stars) | 4.2 | — |
| Seller Verification(text) | Strict vetting, A9 quality standards | — |
| Number of Active Sellers(millions) | 2+ million | — |
| Average Customer Rating System(stars) | 4.4/5 average seller rating | — |
| Mobile App Downloads(millions) | 2.5 billion downloads | — |
| Estimated Active Users(millions) | 310M | — |
| Handmade/Artisanal Product Percentage(%) | <2% handmade items | — |
| Average Standard Delivery Time(days) | 2 days (Prime) / 5-7 days (standard) | — |
| Entry Membership Cost(USD per year) | $139 | — |
| Prime/Premium Membership Cost(USD/year) | $139/year | — |
| Free Shipping Threshold (Standard Members)(USD) | $35 (with Prime; $100 without) | — |
| Prime/Membership Cost (Annual)(USD) | $139/year | — |
| Customer Product Reviews Published(millions) | 250+ million | — |
| Renewable Energy Usage(percentage) | 85% | — |
| Year Created/Founded | 1994 | — |
| Global User Base(millions) | 150+ million customers | — |
| Annual Revenue(USD billion) | $575 billion (2025) | — |
| Employees(count) | 1.5 million | — |
| Licensing Model | Proprietary (freemium model) | — |
| Market Capitalization(USD) | 2.1 trillion | — |
| Total Product Selection(number of SKUs) | 500,000+ | — |
| Customer Review Rating(out of 5 stars) | 4.4 | — |
| Average Customer Review Rating(stars) | 4.2/5 stars | — |
| Product Description Accuracy Rate(%) | 96% | — |
| Non-Delivery/Lost Package Rate(%) | 0.3% | — |
| Data Privacy Compliance(text) | GDPR/CCPA Compliant | — |
| Buyer Protection Coverage(USD) | $2,500 (A-to-z Guarantee) | — |
| Customer Satisfaction Score(out of 10) | 68/100 | — |
| Product Catalog Size(SKUs) | 798 million | — |
| Average Price Difference on Beauty Products(% below MSRP) | 10-25% discount below MSRP | — |
| Free Samples per Purchase(samples) | 0 | — |
| Fastest Delivery Speed (Prime/Premium)(business days) | Same-day or 1-day with Prime | — |
| Standard Free Shipping Threshold(USD) | $0 with Prime / $25 without | — |
| Average Delivery Time (Standard)(days) | 1-2 days (Prime) | — |
| Prime Eligible Items with Two-Day Shipping(millions) | 100+ million items | — |
| Average Furniture Delivery Time(weeks) | 2-3 weeks | — |
Show 4 more attributesStandard Shipping Time(business days) 1-2 days with Prime — Standard Delivery Speed (Prime)(days) 1-2 days — Same-Day Service Availability(metro areas) 100+ metro areas (Prime) — Standard Shipping Cost(USD) Free with Prime (or $5-7 without) — | ||
| Loyalty Rewards Earn Rate(% cash back) | Varies; typically 1-5% with Prime | — |
| Cloud/Tech Services Revenue(USD (billions)) | $88 billion (AWS) | — |
| Buyer Protection Duration(days) | 180 days (A-to-Z Guarantee) | — |
| Standard Return Window(days) | 30 days | — |
| Return Window (Standard Policy)(days) | 30 days standard | — |
| Buyer Protection Success Rate(%) | 94% disputes resolved in buyer favor | — |
| Data Privacy/Regulatory Status | US-regulated, transparent data policies | — |
| Return Window for Members(days) | 30 days | — |
| Average Shipping Time (Standard)(days) | 1-2 days (Prime) | — |
| Seller Commission/Fees(percent) | Up to 45% (varies by category) | — |
| Customer Trust Rating(percent) | 91% trust Amazon (2024) | — |
| Percentage of Small/Independent Sellers(percent) | 65% third-party sellers (mostly resellers/aggregators) | — |
| Loyalty Program Cash Back(%) | 5% with Prime Visa | — |
| Loyalty Program Reward Rate(% cash back) | 2% on select categories | — |
| Subscribe & Save Discount(%) | Up to 20% discount | — |
| Average Delivery Time (US Standard)(days) | 2-3 days (Prime) | — |
| Average Customer Review Rating(stars) | 4.2/5 (verified reviews with photo proof) | — |
| Product Return/Defect Rate(%) | ~8-12% average return rate | — |
| Counterfeit/Knockoff Risk(relative risk level) | Low (seller suspension policy enforced) | — |
| Countries with Operations(countries) | 190+ countries | — |
| Standard Seller Commission Rate(%) | 15% | — |
| Buyer Protection Window(days) | 180 days (A-to-Z Guarantee) | — |
| Listed Product Categories(count) | 40+ primary categories | — |
| Estimated Dispute/Fraud Rate(%) | 2-3% | — |
| Customer Data Ownership(percentage) | 0% - Amazon owns customer relationship | — |
| Design & Customization Freedom(level) | Limited - Amazon template only, no custom branding | — |
| Profit Margin Retention (Example: $100 sale)(USD profit) | $55 (after 15% referral + 30% FBA avg) | — |
| AWS Revenue (Annual)(USD billions) | $80+B | — |
| Physical Store Locations (US)(stores) | 0 (dedicated pet stores) | — |
| Geek Squad Support Locations(locations) | None | — |
CChewy
AAmazon
Annual Revenue (2025)(Billion USD)
$12.6B
$638B (e-commerce only)
Market Capitalization(trillions USD)
$11.3B
$2,360B
YoY Revenue Growth (2025)(Percent)
8.3%
12-15% (estimated)
Gross Margin Trend (Q4 2025)(Basis Points)
Up 90bps YoY
Industry average ~40-45%
Annual Revenue(USD Billions)
$9.8 billion (2024)
$575B (2024)
Show 7 more attributes
Annual Revenue(billions USD)
$638 billion
—
Annual Revenue (2025)(USD billions)
$575 billion
—
Operating Margin(%)
7.2%
—
Total Annual Revenue(USD (billions))
$575 billion
—
Global Annual Revenue (2024)(billion USD)
$575 billion
—
Market Capitalization(USD Trillions)
$2.1T
—
2024 Total Revenue(USD Billions)
$575.5B
—
Subscription/Membership Base(Millions)
Autoship subscribers (undisclosed estimate: 5-10M)
240M+ Prime members
Prime/Membership Members(millions)
220 million Prime members
—
Product Category Focus
Pet supplies only (specialized)
All categories (diversified)
Specialty Pet Food Availability (Exotic/Medical Diets)(inventory depth)
Extensive specialized inventory
Limited; depends on seller listings
Autoship/Subscription Discount Range(Percent)
Up to 35% on recurring orders
5-20% on Subscribe & Save
Geographic Coverage(states)
Primarily US + select markets (estimated 5-10)
190+ countries and territories
2026 Projected Annual Sales(Billion USD)
$13.60-$13.75B
—
Stock Price (April 2026)(USD)
$27.04
—
Market Cap(Billion USD)
$11.3B
—
2024 Annual Revenue (US)(billions USD)
$575.5
—
Market Valuation (2024)(billions USD)
$2,100+
—
Primary Shopping Channel
Online/Auto-ship
—
In-Store Services Availability(Services)
None
—
Dietary Product Variety(Rating)
Extensive specialized options
—
Price Consistency Year-Round(Rating)
Highly consistent
—
Autoship Subscription Discount(%)
Up to 35%
—
Standard Shipping Threshold(USD)
$35 for free shipping
—
Price Comparison Index(percent difference)
+7% vs Walmart average
—
Auto-Ship Discount Maximum(percent off)
Up to 35% Auto-Ship
5-20% Subscribe & Save
Show 33 more attributes
Annual Membership Cost(USD)
$120 for Chewy Plus
$139/year (Prime)
Free Shipping Threshold(USD)
$49
$35
Auto-Delivery Maximum Discount(%)
35%
20%
Prime/Membership Annual Cost(USD)
$120 (Chewy Plus) or free
$139
Prime/+ Membership Cost(USD per year)
Free (no membership required)
$139 (Prime)
Free Shipping Requirement(USD or condition)
Free on all orders
—
Autoship/Subscribe & Save Discount(percent)
Up to 35%
—
Annual Membership Cost(USD)
$139 per year
—
Furniture Pricing Advantage(%)
Competitive on items under $50
—
Monthly Base Cost(USD)
$0 (pay per sale)
—
Avg Product Price(USD)
$15-50
—
Premium Membership Cost($)
Prime $139
—
Prime/Premium Subscription Cost(USD/year)
$139/year (Prime)
—
Average Furniture Price Range(USD)
$150-$1,200
—
Average Price Markup vs Wholesale(%)
20-30% markup
—
Average Product Price Index(% difference from market average)
-12%
—
Average Product Price Index (baseline=100)(relative price)
100
—
Membership Cost (Annual)(USD)
$139 (Prime basic tier)
—
Annual Membership Cost (Standard Plan)(USD)
$139 (Prime)
—
Average Product Price(USD)
$25-75
—
Average Beauty Product Price Comparison (Foundation)(USD)
$39
—
Average Price Premium(%)
Baseline (lowest)
—
Price Premium vs Temu(%)
100-150% higher (standard retail markup)
—
Average Furniture Price Point(USD)
$400-900
—
Average Price on Popular Items(% difference)
15-25% cheaper
—
Average Clothing Price(USD)
$25-50
—
Prime/Membership Cost(USD/year)
$139/year
—
Monthly Cost (Starter Plan)(USD)
$0 (no monthly fee)
—
Transaction Fee per Sale(%)
8-45% (avg 15%)
—
Grocery Price Index vs Baseline(percent difference)
+10% (premium)
—
Average Pet Food Price (25 lb bag, premium brand)(USD)
$52-62
—
Prime/Loyalty Membership Cost(USD/year)
$139/year (Prime)
—
Electronics Price Premium vs Competitors(percent)
-3% (2-5% cheaper)
—
Charitable Commitment(Million USD (3-year commitment))
Not publicly disclosed
—
Free Shipping Minimum(USD)
$49
$35
Standard Non-Perishable Pet Delivery Time(days)
1-3 days
1-2 days (Prime)
Standard Shipping Time (Domestic)(days)
2 days (Prime)
—
Pet-Specific Product SKU Count(SKUs)
~1,500,000
~50,000-100,000 (estimated pet section)
Total Product Categories(categories)
Pet supplies only
500+ million SKUs across all categories
Total Product SKUs (Pet Category)(SKUs)
100,000+ pet products
~50,000 pet products
Product Selection(items)
2,000,000+
—
New Items Added Weekly(count)
100,000+ items
—
2025 Pet Supplies Market Position (GMV Rank)(rank)
#1 online pet retailer
Not #1 in pet supplies
Return Window (Standard Pet Supplies)(days)
30 days (unless otherwise stated)
30 days (standard Amazon)
Return Window(days)
30 days (free)
—
Autoship Subscription Discounts(percent)
Yes, available on recurring purchases
Limited pet-specific subscriptions
Product Catalog Size(items)
~100,000
—
Total Pet Product Selection(products)
50,000+ SKUs
—
Total Retail Categories(major categories)
1 (pets only)
—
Total Product SKUs(millions)
100,000+
300+ million
Product Categories(count)
30+ main categories
—
Show 14 more attributes
Product SKU Count(count)
~350 million
—
Available Product SKUs(millions)
300M+
—
Number of Beauty Brands(brands)
500+ brands
—
Total Product Categories(categories)
40+ categories
—
Estimated Available Products(millions)
300+ million
—
Total Products Available(millions)
500+ million
—
Number of Home Brands(brands)
500+ furniture brands available
—
Number of Beauty Brands Available(brands)
500+
—
Total Active Product Listings(millions)
350+ million
—
Total Product Selection(SKUs/products)
300+ million
—
Online Product Selection(SKUs)
50,000+ pet listings
—
Product Selection (SKUs)(items)
500,000+
—
Product Categories Available(count)
~25 (all categories)
—
Online Product Selection(millions of SKUs)
350+ million
—
Physical Store Locations(count)
0 (online-only)
0 pet stores
Physical Store Locations(count)
500+ Amazon Go/Fresh stores
—
Global Physical Store Locations(stores)
0 stores
—
Physical Store Count(locations)
0 (e-commerce only)
—
Number of Physical Locations(stores)
0 stores (digital-only)
—
Show 1 more attribute
U.S. Physical Store Locations(stores)
~600 (Whole Foods)
—
Average Shipping Time(days)
1-2 days standard
—
Median Delivery Time(days)
1-2 days (Prime members in metro areas)
—
Physical Store Locations(stores)
0 stores
—
Same-Day Pickup Locations(locations)
Select metros only
—
In-Store Grooming Available
No
—
Pharmacy Services
Full pet pharmacy with Rx delivery
Limited (no pet Rx)
Grooming Service Availability(locations)
0 locations
—
Prescription Pharmacy Services(availability)
Not offered; external pharmacy required
—
Training Classes Availability(program status)
Not offered
—
Show 10 more attributes
In-Store Grooming Services(availability)
Not available
—
Professional Veterinarians(on-staff)
No
—
Interior Design Service(cost)
Not available
—
In-Store Beauty Consultation Available
No
—
Grooming & Veterinary Services(availability)
Not offered
—
Assembly Service Cost (Average)(USD)
Not offered
—
Grooming Service Locations(locations)
0 locations
—
Specialty Services Offered(count)
None (retail only)
—
Grooming Service Availability(locations)
Not available
—
Veterinary Service Locations(clinics)
0
—
Annual Revenue (2024)(billion USD)
$8.9B
—
Annual Revenue (2024)(USD billions)
$9.8 billion
$575B
Customer Satisfaction Rating(stars)
4.6/5 (Trustpilot)
—
Standard Delivery Time(days)
1-2 days (Chewy Plus)
1-2 days (Prime)
Same-Day Delivery Cities(cities)
5,600+ cities (free same-day)
3,500 cities (Prime 2-hour)
Average Delivery Time (Pet Products)(days)
1-2 days
—
Average Shipping Time(days)
1-2 days (Prime)
—
Average Shipping Speed(days)
2-3 days (Prime)
—
Show 3 more attributes
Average Delivery Speed (US)(days)
1-2 days (Prime)
—
Standard Delivery Time(days)
1-2 days (Prime)
—
Same-Day Delivery Coverage(% of U.S. population)
35+ major metros
—
Return Window(days)
30 days
60 days (Prime members)
Average Delivery Speed(days)
Same-day to 1 day (Prime)
—
Return Window(days)
30 days (standard)
—
Product Return Window(days)
30 days
—
Refund Processing Time (if approved)(days)
5-10 business days
—
Pet Category Market Share (U.S. Online)(%)
24%
18%
Market Dominance Share(%)
40% US e-commerce market share
—
Market Share (E-Commerce)(%)
40% global e-commerce market share
—
AWS Cloud Market Share(percent)
32%
—
US Grocery Market Share(%)
2.1%
—
Show 1 more attribute
US E-commerce Market Share(%)
41%
—
Customer Service Response Time(hours)
2-4 hours average
24-48 hours average
Customer Satisfaction Rating(percent)
97% (2024 survey)
89% (J.D. Power 2024)
Customer Satisfaction for Pet Products(percent satisfied)
94%
—
Market Share (US Pet E-commerce)(percent)
28% (pure-play pet retail)
12% (includes pet products)
Pet Product Selection (SKUs)(number of products)
65,000+
—
Customer Service Availability(hours per week)
24/7 (pet specialists)
—
Support Response Time(minutes)
12-48 hours (seller support varies)
—
Product Categories Available(count)
Pet supplies only (1 category)
—
Market Cap(USD)
$1.8 Trillion
—
Global User Base(millions)
240+ Prime members + broader reach
—
Mobile App Downloads (All-Time)(millions)
500+ million
—
Monthly Active Users(users)
2,100 million
—
Monthly Active Buyers Accessible(millions)
309 million (as of 2024)
—
Seller Commission Rate(%)
15% base commission
—
Fulfillment Cost (FBA/Self)(% of sale)
15-25% (FBA included)
—
Commission Fee (Per Transaction)(%)
8-45% + 30-50% FBA
—
Annual Gross Merchandise Value (GMV)(billions USD)
$638 billion
—
Active Global Users(millions)
150M
—
Active Seller Population(millions)
~9 million
—
Company Market Capitalization(trillions USD)
$2.36 trillion (July 2026)
—
User Base Growth Rate (YoY)(%)
8-10% annual growth
—
Prime/Membership Benefits(members)
240 million Prime members
—
Loyalty Program Cost(USD per year)
$139
—
Prime/Loyalty Annual Cost(USD/year)
$139 (Prime)
—
Prime/Paid Membership Cost(USD annual)
$139/year (Prime)
—
Prime/Loyalty Cost (Annual)(USD)
Prime: $139/year
—
Home Goods Focus(%)
Multi-category general retailer
—
Design Curation Tools
Basic category and keyword filters
—
In-House Brands(count)
Limited home furniture brands
—
Prime Members(millions)
220+
—
Member Renewal Rate(percent)
~85% (estimated)
—
Ad Revenue (2026)(billion USD)
$68.5
—
Physical Locations(stores)
Limited
—
Physical Store Locations (US)(locations)
0
—
AI Shopping Assistant(users)
Rufus 250M users
—
AI Rufus Interaction Growth(percent)
+210%
—
Prime Day 2026 Revenue(billion USD)
$24.1
—
In-Person Support(availability)
Online support only
—
Built-in Customer Base(millions)
300+ active customers
—
Average Time to First Sale(days)
2 days (FBA enabled)
—
Brand Customization Level(scale 1-10)
Minimal (2/10)
—
Customer Data Access(percentage)
0% customer data; Amazon owns relationship
—
Payment Gateway Options(count)
1 (Amazon Pay only)
—
Package/Service Ecosystem(count)
200+ AWS services
—
Product Listing Limits(count)
Varies by category and account tier
—
Active Users (2026)(millions)
Amazon 380 million
—
Standard Shipping Time(days)
5-7 days
—
Standard Shipping Delivery Time(business days)
1-2 days (Prime)
—
Standard Shipping Speed(days)
1-2 days (Prime members)
—
Fastest Delivery Option(hours)
Same-day Prime (select areas only)
—
Standard Shipping Time(days)
1-2 days (Prime)
—
Avg Customer Rating(stars)
4.1/5
—
Customer Review Average Rating (Beauty Products)(stars)
4.2 stars
—
Average Item Return Rate(percent)
5-10%
—
Customer Review Average (Pet Products)(stars)
4.2
—
Seller Verification(text)
Strict vetting, A9 quality standards
—
Number of Active Sellers(millions)
2+ million
—
Average Customer Rating System(stars)
4.4/5 average seller rating
—
Mobile App Downloads(millions)
2.5 billion downloads
—
Estimated Active Users(millions)
310M
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Handmade/Artisanal Product Percentage(%)
<2% handmade items
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Average Standard Delivery Time(days)
2 days (Prime) / 5-7 days (standard)
—
Entry Membership Cost(USD per year)
$139
—
Prime/Premium Membership Cost(USD/year)
$139/year
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Free Shipping Threshold (Standard Members)(USD)
$35 (with Prime; $100 without)
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Prime/Membership Cost (Annual)(USD)
$139/year
—
Customer Product Reviews Published(millions)
250+ million
—
Renewable Energy Usage(percentage)
85%
—
Year Created/Founded
1994
—
Global User Base(millions)
150+ million customers
—
Annual Revenue(USD billion)
$575 billion (2025)
—
Employees(count)
1.5 million
—
Licensing Model
Proprietary (freemium model)
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Market Capitalization(USD)
2.1 trillion
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Total Product Selection(number of SKUs)
500,000+
—
Customer Review Rating(out of 5 stars)
4.4
—
Average Customer Review Rating(stars)
4.2/5 stars
—
Product Description Accuracy Rate(%)
96%
—
Non-Delivery/Lost Package Rate(%)
0.3%
—
Data Privacy Compliance(text)
GDPR/CCPA Compliant
—
Buyer Protection Coverage(USD)
$2,500 (A-to-z Guarantee)
—
Customer Satisfaction Score(out of 10)
68/100
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Product Catalog Size(SKUs)
798 million
—
Average Price Difference on Beauty Products(% below MSRP)
10-25% discount below MSRP
—
Free Samples per Purchase(samples)
0
—
Fastest Delivery Speed (Prime/Premium)(business days)
Same-day or 1-day with Prime
—
Standard Free Shipping Threshold(USD)
$0 with Prime / $25 without
—
Average Delivery Time (Standard)(days)
1-2 days (Prime)
—
Prime Eligible Items with Two-Day Shipping(millions)
100+ million items
—
Average Furniture Delivery Time(weeks)
2-3 weeks
—
Show 4 more attributes
Standard Shipping Time(business days)
1-2 days with Prime
—
Standard Delivery Speed (Prime)(days)
1-2 days
—
Same-Day Service Availability(metro areas)
100+ metro areas (Prime)
—
Standard Shipping Cost(USD)
Free with Prime (or $5-7 without)
—
Loyalty Rewards Earn Rate(% cash back)
Varies; typically 1-5% with Prime
—
Cloud/Tech Services Revenue(USD (billions))
$88 billion (AWS)
—
Buyer Protection Duration(days)
180 days (A-to-Z Guarantee)
—
Standard Return Window(days)
30 days
—
Return Window (Standard Policy)(days)
30 days standard
—
Buyer Protection Success Rate(%)
94% disputes resolved in buyer favor
—
Data Privacy/Regulatory Status
US-regulated, transparent data policies
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Return Window for Members(days)
30 days
—
Average Shipping Time (Standard)(days)
1-2 days (Prime)
—
Seller Commission/Fees(percent)
Up to 45% (varies by category)
—
Customer Trust Rating(percent)
91% trust Amazon (2024)
—
Percentage of Small/Independent Sellers(percent)
65% third-party sellers (mostly resellers/aggregators)
—
Loyalty Program Cash Back(%)
5% with Prime Visa
—
Loyalty Program Reward Rate(% cash back)
2% on select categories
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Subscribe & Save Discount(%)
Up to 20% discount
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Average Delivery Time (US Standard)(days)
2-3 days (Prime)
—
Average Customer Review Rating(stars)
4.2/5 (verified reviews with photo proof)
—
Product Return/Defect Rate(%)
~8-12% average return rate
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Counterfeit/Knockoff Risk(relative risk level)
Low (seller suspension policy enforced)
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Countries with Operations(countries)
190+ countries
—
Standard Seller Commission Rate(%)
15%
—
Buyer Protection Window(days)
180 days (A-to-Z Guarantee)
—
Listed Product Categories(count)
40+ primary categories
—
Estimated Dispute/Fraud Rate(%)
2-3%
—
Customer Data Ownership(percentage)
0% - Amazon owns customer relationship
—
Design & Customization Freedom(level)
Limited - Amazon template only, no custom branding
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Profit Margin Retention (Example: $100 sale)(USD profit)
$55 (after 15% referral + 30% FBA avg)
—
AWS Revenue (Annual)(USD billions)
$80+B
—
Physical Store Locations (US)(stores)
0 (dedicated pet stores)
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Geek Squad Support Locations(locations)
None
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Pros & Cons
10 pros·4 cons across both
C
A
C
Chewy
+5-2
Pros
Industry-leading Autoship program with up to 35% discounts on recurring orders
Full-service pet pharmacy with licensed pharmacists available for consultations
Consistent pricing and price matching guarantee for customer trust
Expert customer service specialized in pet health and nutrition
Higher gross margins (improved 90bps in Q4 2025) showing operational efficiency
Cons
Limited to pet-related products only, no cross-category shopping
Smaller market cap ($11.3B) limits resources compared to Amazon
A
Amazon
+5-2
Pros
Dominates e-commerce with 40% market share and $638B in annual sales
Prime membership (240M+ subscribers) offers fast shipping, streaming, and exclusive deals
300+ million products across all categories available in one marketplace
Operates in 190+ countries with world-class logistics infrastructure
Market leader with $2.36 trillion market cap enabling continuous innovation
Cons
Dynamic pricing can result in higher costs for non-Prime members on frequent purchases
Less specialized expertise in individual product categories like pets
Frequently Asked Questions
5 questions
/
Generally yes. Analysis finds Amazon prices average 18% higher than Chewy on identical pet products. Chewy's Autoship subscription adds another 5% off, widening the gap further for regular purchases. For prescription pet food and medications, Chewy's licensed pharmacy often has better pricing than Amazon's third-party listings.
Yes. Chewy operates a licensed pet pharmacy through Chewy Pharmacy, which can fill veterinary prescriptions for medications and therapeutic diets. You submit your prescription from your vet and Chewy fulfills it. This service is convenient, often competitively priced, and allows management of multiple pets' prescriptions through one account.
Chewy is generally better for specialty pet needs — therapeutic diets, prescription medications, specialty brands, and customer service quality. Amazon is better for convenience (Prime shipping), occasional purchases, and very broad selection including exotic pet products from third-party sellers. For regular dog or cat supply purchases, Chewy's Autoship pricing and customer service reputation give it the edge.
Yes. Chewy's Autoship program lets you schedule automatic delivery of pet food and supplies on a recurring schedule (every 2-16 weeks). Autoship offers 5-10% off first orders and ongoing savings on select products. Autoship can be paused, adjusted, or cancelled anytime — it functions similarly to Amazon's Subscribe & Save but focused on pet products.
Chewy is consistently rated highly for delivery reliability and product quality. Unlike Amazon's marketplace, Chewy sells primarily first-party inventory, reducing the risk of counterfeit or expired products. Chewy's fulfillment network includes 20+ distribution centers, enabling next-day delivery for most US customers and same-day in select major markets.
Expert Analysis: Chewy vs Amazon
Amazon and Chewy both sell pet food and supplies online, but they've built fundamentally different businesses around that shared category — and the right choice for a pet owner depends on what you actually value in a pet supply retailer.
Chewy is a specialty pet retailer that does one thing: sells pet food, treats, toys, accessories, medications, and healthcare products for cats, dogs, fish, birds, reptiles, and other animals. Founded in 2011 and acquired by PetSmart in 2017 (then taken public in 2019), Chewy has invested its entire brand equity in pet-owner loyalty. Its most famous differentiator is customer service: Chewy is widely known for sending hand-written sympathy cards and flower arrangements when customers notify them of a pet's death — a gesture that generates word-of-mouth marketing no advertising budget could replicate. Its 24/7 customer service handles everything from autoship adjustments to prescription medication questions with a responsiveness that larger retailers rarely match. Chewy carries approximately 100,000+ SKUs focused exclusively on the pet category, with strong depth in prescription medications (it operates a licensed pet pharmacy), therapeutic diets, and specialty brands that Amazon doesn't always stock.
Amazon is the world's largest retailer with pet supplies as one category among millions. Its advantage is scale and logistics: Prime members get free two-day (often next-day) delivery, a price-matching culture that pushes down costs, and an enormous third-party marketplace that sometimes offers brands or import products unavailable elsewhere. Amazon's Subscribe & Save program offers 5-15% discounts on recurring deliveries for staple items like food and litter. However, Amazon's marketplace also introduces quality control risks: counterfeit products, expired food, and gray-market items have been documented in Amazon pet supply listings — a concern with no equivalent on Chewy's first-party platform.
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Pricing typically favors Chewy for equivalent products. An analysis by Rebate Key found Amazon prices averaged 18% higher than Chewy on identical pet products, and Chewy's Autoship subscription adds another 5% discount. For staple pet food — particularly therapeutic or prescription diets where Chewy has pharmacy infrastructure — the price and selection advantage is meaningful.
The product depth distinction matters most for specialty needs. Owners of dogs or cats requiring prescription diets (Hills Prescription Diet, Royal Canin Veterinary, Purina Pro Plan Veterinary) will find Chewy's licensed veterinary pharmacy provides faster, more reliable access with prescription management built into the platform. Exotic pet owners (reptiles, birds, fish, small animals) sometimes find niche product availability superior on Amazon's marketplace, where third-party sellers fill specialty gaps.
Shipping speed is where Amazon has historically excelled, though Chewy has invested substantially in its fulfillment network (now with 20+ fulfillment centers) and offers same-day delivery in major markets and next-day for most customers on large orders.
For households with dogs or cats and a predictable supply rhythm: Chewy's Autoship pricing, pharmacy integration, and customer service reputation make it the better long-term partner for pet health supplies. For occasional pet supply purchases, impulse buys, or households already paying for Prime who don't want another account: Amazon's convenience wins.
Human-reviewed analysis based on primary sources including official product pages, third-party benchmarks, and consumer reviews. How we research
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