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PetSmart vs Amazon Pet Supplies 2026

PetSmart offers in-store grooming services, same-day pickup, and expert staff guidance, while Amazon provides broader selection (2+ million pet products), lower prices (typically 15-25% cheaper), and home delivery convenience. Choose based on whether you prioritize service and immediacy or selection and savings.

PetSmart

PetSmart

U.S. pet retail chain with 1,400+ stores offering supplies, grooming, training, and veterinary services.

Pet owners needing grooming services, professional training, or personalized expert advice; customers who prefer shopping in-person.

Score71%
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VS
A

Amazon

Global e-commerce marketplace where third-party sellers reach 309 million monthly buyers.

Budget-conscious pet owners buying routine supplies; those seeking maximum selection and home delivery convenience; Prime members buying subscription items.

Score63%
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Quick Answer

AI Summary

PetSmart offers in-store grooming services, same-day pickup, and expert staff guidance, while Amazon provides broader selection (2+ million pet products), lower prices (typically 15-25% cheaper), and home delivery convenience. Choose based on whether you prioritize service and immediacy or selection and savings.

Our Verdict

AI-assisted

Choose PetSmart if you need grooming services, personalized pet care advice, or want to inspect products in-store before buying. Choose Amazon if you prioritize low prices, vast selection, and convenient home delivery—especially with Prime membership. For most pet owners buying routine supplies, Amazon's 20% price advantage and selection are compelling, but PetSmart's grooming and in-person expertise retain value for pet health and wellness needs.

Community feedback

Was this verdict helpful?

PetSmart
7.5/10
Amazon
7.5/10
A

TIE — neck and neck

PetSmart

Choose PetSmart if

Pet owners needing grooming services, professional training, or personalized expert advice; customers who prefer shopping in-person.

A

Choose Amazon if

Budget-conscious pet owners buying routine supplies; those seeking maximum selection and home delivery convenience; Prime members buying subscription items.

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Key Differences at a Glance

  • Product Selection:✓ Amazon wins(2,000,000+ pet products vs ~50,000 SKUs in-store)
  • Average Price Premium:✓ Amazon wins(15-25% cheaper on comparable items vs Baseline (100%))
  • Grooming Services:✓ PetSmart wins(Available at 1,400+ locations vs Not available)
See all 7 differences

Key Facts & Figures

185 numeric metrics compared

MetricPetSmartAmazonRatio
Total Product Selection(number of SKUs)~15,000 in-store500,000+
Average Price Markup vs Wholesale(%)40-50% markup20-30% markup
Standard Shipping Delivery Time(business days)5-7 days (non-Prime equivalent)1-2 days (Prime)
Grooming Service Availability(locations)1,400+ locations with grooming0 locations
Subscribe & Save Discount(%)0% (no subscription program)Up to 20% discount
Physical Store Locations (US)(locations)1,400+ stores0
Product Selection (SKUs)(products)~50,000 in-store + online2,000,000+ available
Average Price on Popular Items(% difference)Baseline (reference price)15-25% cheaper
Grooming Service Locations(locations)1,400+ locations with grooming0 locations
Prime/Loyalty Cost (Annual)(USD)Free (PetSmart Treats rewards)Prime: $139/year
Standard Shipping Cost(USD)$5.95+ per orderFree with Prime (or $5-7 without)
Fastest Delivery Option(hours)Same-day in-store pickupSame-day Prime (select areas only)
Loyalty Program Reward Rate(% cash back)5% back on purchases2% on select categories
Specialty Services Offered(count)Grooming, Training, Vet clinicsNone (retail only)
Market Cap(USD)$1.8 Trillion$1.8 Trillion
Global User Base(millions)240+ Prime members + broader reach240+ Prime members + broader reach
Seller Commission Rate(%)15% base commission15% base commission
Annual Gross Merchandise Value (GMV)(billions USD)$638 billion$638 billion
Mobile App Downloads (All-Time)(millions)500+ million500+ million
Market Dominance Share(%)40% US e-commerce market share40% US e-commerce market share
Company Market Capitalization(trillions USD)$2.36 trillion (July 2026)$2.36 trillion (July 2026)
Fulfillment Cost (FBA/Self)(% of sale)15-25% (FBA included)15-25% (FBA included)
User Base Growth Rate (YoY)(%)8-10% annual growth8-10% annual growth
Prime/Membership Benefits(members)240 million Prime members240 million Prime members
Average Shipping Time(days)1-2 days (Prime)1-2 days (Prime)
Market Share (E-Commerce)(%)40% global e-commerce market share40% global e-commerce market share
Annual Revenue (2025)(Billion USD)$638B (e-commerce only)$638B (e-commerce only)
Subscription/Membership Base(Millions)240M+ Prime members240M+ Prime members
YoY Revenue Growth (2025)(Percent)12-15% (estimated)12-15% (estimated)
Prime Members(millions)220+220+
Ad Revenue (2026)(billion USD)$68.5$68.5
Prime Day 2026 Revenue(billion USD)$24.1$24.1
AI Rufus Interaction Growth(percent)+210%+210%
Free Shipping Minimum(USD)$35$35
Standard Non-Perishable Pet Delivery Time(days)1-2 days (Prime)1-2 days (Prime)
Pet-Specific Product SKU Count(SKUs)~50,000-100,000 (estimated pet section)~50,000-100,000 (estimated pet section)
Total Product Categories(categories)500+ million SKUs across all categories500+ million SKUs across all categories
Return Window (Standard Pet Supplies)(days)30 days (standard Amazon)30 days (standard Amazon)
Commission Fee (Per Transaction)(%)8-45% + 30-50% FBA8-45% + 30-50% FBA
Monthly Base Cost(USD)$0 (pay per sale)$0 (pay per sale)
Built-in Customer Base(millions)300+ active customers300+ active customers
Average Time to First Sale(days)2 days (FBA enabled)2 days (FBA enabled)
Brand Customization Level(scale 1-10)Minimal (2/10)Minimal (2/10)
Customer Data Access(percentage)0% customer data; Amazon owns relationship0% customer data; Amazon owns relationship
Payment Gateway Options(count)1 (Amazon Pay only)1 (Amazon Pay only)
Active Users (2026)(millions)Amazon 380 millionAmazon 380 million
Avg Product Price(USD)$15-50$15-50
Standard Shipping Time(days)5-7 days5-7 days
Avg Customer Rating(stars)4.1/54.1/5
Premium Membership Cost($)Prime $139Prime $139
Number of Active Sellers(millions)2+ million2+ million
Standard Shipping Time (Domestic)(days)2 days (Prime)2 days (Prime)
Prime/Premium Subscription Cost(USD/year)$139/year (Prime)$139/year (Prime)
Average Customer Rating System(stars)4.4/5 average seller rating4.4/5 average seller rating
Mobile App Downloads(millions)2.5 billion downloads2.5 billion downloads
Handmade/Artisanal Product Percentage(%)<2% handmade items<2% handmade items
Annual Revenue (2025)(billion USD)$575 billion$575 billion
Global Physical Store Locations(stores)0 stores0 stores
Product SKU Count(SKUs)~350 million~350 million
Average Standard Delivery Time(days)2 days (Prime) / 5-7 days (standard)2 days (Prime) / 5-7 days (standard)
Entry Membership Cost(USD per year)$139$139
Customer Product Reviews Published(millions)250+ million250+ million
Renewable Energy Usage(percentage)85%85%
Year Created/Founded19941994
Global User Base(millions)150+ million customers150+ million customers
AWS Cloud Market Share(percent)32%32%
Employees(count)1.5 million1.5 million
Package/Service Ecosystem(count)200+ AWS services200+ AWS services
Market Capitalization(USD)2.1 trillion2.1 trillion
Average Product Price Index(% difference from market average)-12%-12%
Product Selection(items)2,000,000+2,000,000+
Standard Shipping Time(days)1-2 days (Prime)1-2 days (Prime)
Loyalty Program Cost(USD per year)$139$139
Customer Review Rating(out of 5 stars)4.44.4
Average Shipping Speed(days)2-3 days (Prime)2-3 days (Prime)
Return Window(days)30-60 days (Prime)30-60 days (Prime)
Average Product Price Index (baseline=100)(relative price)100100
Product Description Accuracy Rate(%)96%96%
Active Global Users(millions)150M150M
Non-Delivery/Lost Package Rate(%)0.3%0.3%
Annual Revenue($ billion)$575 billion$575 billion
Standard Delivery Time(days)1-2 days (Prime)1-2 days (Prime)
US Grocery Market Share(%)2.1%2.1%
Estimated Active Users(millions)310M310M
Available Product SKUs(millions)300M+300M+
Customer Satisfaction Score(J.D. Power score)68/10068/100
Physical Store Count(locations)0 (e-commerce only)0 (e-commerce only)
Product Catalog Size(SKUs)798 million798 million
Membership Cost (Annual)(USD)$139 (Prime basic tier)$139 (Prime basic tier)
Operating Margin(%)7.2%7.2%
Member Renewal Rate(percent)~85% (estimated)~85% (estimated)
Median Delivery Time(days)1-2 days (Prime members in metro areas)1-2 days (Prime members in metro areas)
Number of Beauty Brands(brands)500+ brands500+ brands
Average Price Difference on Beauty Products(% below MSRP)10-25% discount below MSRP10-25% discount below MSRP
Product Return Window(days)30 days30 days
Free Samples per Purchase(samples)00
Fastest Delivery Speed (Prime/Premium)(business days)Same-day or 1-day with PrimeSame-day or 1-day with Prime
Loyalty Rewards Earn Rate(% cash back)Varies; typically 1-5% with PrimeVaries; typically 1-5% with Prime
Total Product Categories(categories)40+ categories40+ categories
Total Annual Revenue(USD (billions))$575 billion$575 billion
US E-commerce Market Share(%)41%41%
Physical Store Locations(locations)600+600+
Annual Membership Cost (Standard Plan)(USD)$139 (Prime)$139 (Prime)
Cloud/Tech Services Revenue(USD (billions))$88 billion (AWS)$88 billion (AWS)
Estimated Available Products(millions)300+ million300+ million
Average Delivery Time (Standard)(days)1-2 days (Prime)1-2 days (Prime)
Monthly Active Users(millions)2,100 million2,100 million
Average Product Price(USD)$25-75$25-75
Buyer Protection Duration(days)180 days (A-to-Z Guarantee)180 days (A-to-Z Guarantee)
Total Products Available(millions)500+ million500+ million
Global Annual Revenue (2024)(billion USD)$575 billion$575 billion
Total Product SKUs(products)500,000,000+500,000,000+
Prime/Premium Membership Cost(USD/year)$139/year$139/year
Standard Return Window(days)30 days30 days
Prime Eligible Items with Two-Day Shipping(millions)100+ million items100+ million items
Average Furniture Delivery Time(weeks)2-3 weeks2-3 weeks
Free Shipping Threshold (Standard Members)(USD)$35 (with Prime; $100 without)$35 (with Prime; $100 without)
Number of Home Brands(brands)500+ furniture brands available500+ furniture brands available
Average Beauty Product Price Comparison (Foundation)(USD)$39$39
Number of Beauty Brands Available(brands)500+500+
Return Window for Members(days)30 days30 days
Standard Shipping Time(business days)1-2 days with Prime1-2 days with Prime
Prime/Loyalty Annual Cost(USD/year)$139 (Prime)$139 (Prime)
Customer Review Average Rating (Beauty Products)(stars)4.2 stars4.2 stars
Total Active Product Listings(millions)350+ million350+ million
Average Shipping Time (Standard)(days)1-2 days (Prime)1-2 days (Prime)
Prime/Membership Cost (Annual)(USD)$139/year$139/year
Seller Commission/Fees(percent)Up to 45% (varies by category)Up to 45% (varies by category)
Return Window (Standard Policy)(days)30 days standard30 days standard
Customer Trust Rating(percent)91% trust Amazon (2024)91% trust Amazon (2024)
Percentage of Small/Independent Sellers(percent)65% third-party sellers (mostly resellers/aggregators)65% third-party sellers (mostly resellers/aggregators)
Pet Category Market Share (U.S. Online)(%)18%18%
Same-Day Delivery Cities(cities)3,500 cities (Prime 2-hour)3,500 cities (Prime 2-hour)
Free Shipping Threshold(USD)$35$35
Auto-Delivery Maximum Discount(%)20%20%
Customer Service Response Time(hours)24-48 hours average24-48 hours average
Annual Revenue (2024)(USD Billion)$575B$575B
Total Product Selection(millions)300+ million300+ million
Physical Store Locations (US)(stores)~600 (Whole Foods only)~600 (Whole Foods only)
Prime/Membership Annual Cost(USD)$139$139
Standard Delivery Speed (Prime)(days)1-2 days1-2 days
Same-Day Service Availability(metro areas)100+ metro areas (Prime)100+ metro areas (Prime)
2024 Annual Revenue (US)(billions USD)$575.5$575.5
Market Valuation (2024)(billions USD)$2,100+$2,100+
Total Product SKUs (Pet Category)(SKUs)~50,000 pet products~50,000 pet products
Auto-Ship Discount Maximum(percent off)5-20% Subscribe & Save5-20% Subscribe & Save
Customer Satisfaction Rating(stars (out of 5.0))89% (J.D. Power 2024)89% (J.D. Power 2024)
Market Share (US Pet E-commerce)(percent)12% (includes pet products)12% (includes pet products)
Physical Store Locations(count)0 pet stores0 pet stores
Online Product Selection(SKUs)50,000+ pet listings50,000+ pet listings
Standard Shipping Speed(days)1-2 days (Prime members)1-2 days (Prime members)
Average Price Premium(%)Baseline (lowest)Baseline (lowest)
Loyalty Program Cash Back(%)5% with Prime Visa5% with Prime Visa
Average Customer Review Rating(stars)4.2/5 stars4.2/5 stars
Average Delivery Time (US Standard)(days)2-3 days (Prime)2-3 days (Prime)
Price Premium vs Temu(%)100-150% higher (standard retail markup)100-150% higher (standard retail markup)
Buyer Protection Success Rate(%)94% disputes resolved in buyer favor94% disputes resolved in buyer favor
Average Customer Review Rating(stars)4.2/5 (verified reviews with photo proof)4.2/5 (verified reviews with photo proof)
Product Return/Defect Rate(%)~8-12% average return rate~8-12% average return rate
Prime/Membership Cost(USD/year)139/year or 14.99/month139/year or 14.99/month
Refund Processing Time (if approved)(days)5-10 business days5-10 business days
Number of Physical Locations(stores)0 stores (digital-only)0 stores (digital-only)
Average Furniture Price Point(USD)$400-900$400-900
Market Capitalization(USD billions)$2,100 billion$2,100 billion
Countries with Operations(countries)190+ countries190+ countries
2024 Total Revenue(USD Billions)$575.5B$575.5B
Standard Seller Commission Rate(%)15%15%
Average Delivery Speed (US)(days)1-2 days (Prime)1-2 days (Prime)
Active Seller Population(millions)~9 million~9 million
Buyer Protection Window(days)180 days (A-to-Z Guarantee)180 days (A-to-Z Guarantee)
Listed Product Categories(count)40+ primary categories40+ primary categories
Prime/Paid Membership Cost(USD annual)$139/year (Prime)$139/year (Prime)
Estimated Dispute/Fraud Rate(%)2-3%2-3%
Average Clothing Price(USD)$25-50$25-50
Standard Delivery Time(days)1-2 days (Prime)1-2 days (Prime)
Product Categories Available(count)~25 (all categories)~25 (all categories)
Return Window(days)30 days (free)30 days (free)
Average Item Return Rate(percent)5-10%5-10%
New Items Added Weekly(count)100,000+ items100,000+ items
Prime/Membership Cost(USD/year)$139/year$139/year
Monthly Cost (Starter Plan)(USD)$0 (no monthly fee)$0 (no monthly fee)
Transaction Fee per Sale(%)8-45% (avg 15%)8-45% (avg 15%)
Monthly Active Buyers Accessible(millions)309 million (as of 2024)309 million (as of 2024)
Profit Margin Retention (Example: $100 sale)(USD profit)$55 (after 15% referral + 30% FBA avg)$55 (after 15% referral + 30% FBA avg)
Support Response Time(hours)12-48 hours (seller support varies)12-48 hours (seller support varies)

Sourced from publicly available data ·

Key Differences

7 attributes compared head-to-head

PetSmart
2PetSmart
Amazon leads2 ties
A
3Amazon
  • Product Selection

    PetSmart

    ~50,000 SKUs in-store

    Amazon

    2,000,000+ pet products(winner)

  • Average Price Premium

    PetSmart

    Baseline (100%)

    Amazon

    15-25% cheaper on comparable items(winner)

  • Grooming Services

    PetSmart

    Available at 1,400+ locations(winner)

    Amazon

    Not available

  • Same-Day Delivery/Pickup

    PetSmart

    In-store pickup available

    Amazon

    Amazon Prime same-day in select areas

  • Specialized Expert Staff

    PetSmart

    Trained associates in-store(winner)

    Amazon

    Online chat/customer service only

  • Shipping Cost (non-Prime)

    PetSmart

    $5.95+ per order

    Amazon

    Free with Prime ($139/year)(winner)

  • Loyalty Program Benefits

    PetSmart

    PetSmart Treats: 5% back on purchases

    Amazon

    Amazon Prime: 2-day shipping + perks

Full Comparison

PetSmart
AAmazon
Trailing Twelve-Month Revenue(USD Billions)
$6.5B
—
Q4 FY2026 Revenue(USD Billions)
$1.65B
—
Annual Revenue(billions USD)
$638 billion
—
Annual Revenue (2025)(Billion USD)
$638B (e-commerce only)
—
Market Capitalization(trillions USD)
$2,360B
—
Show 8 more attributes
YoY Revenue Growth (2025)(Percent)
12-15% (estimated)
—
Gross Margin Trend (Q4 2025)(Basis Points)
Industry average ~40-45%
—
Annual Revenue($ billion)
$575 billion
—
Total Annual Revenue(USD (billions))
$575 billion
—
Global Annual Revenue (2024)(billion USD)
$575 billion
—
Annual Revenue (2024)(USD Billion)
$575B
—
Market Capitalization(USD billions)
$2,100 billion
—
2024 Total Revenue(USD Billions)
$575.5B
—
Store Locations(number)
1,400+
—
In-Store Grooming Availability(percentage)
85%
—
Veterinary Clinic Partnerships(network name)
Banfield Pet Hospital
—
Private Label Product Lines(count)
7
—
2026 Projected Annual Sales(Billion USD)
Undisclosed
—
Stock Price (April 2026)(USD)
Private (BC Partners)
—
Market Cap(Billion USD)
Private equity owned
—
2024 Annual Revenue (US)(billions USD)
$575.5
—
Market Valuation (2024)(billions USD)
$2,100+
—
Primary Shopping Channel
Physical stores + Online
—
In-Store Services Availability(Services)
Grooming, Training, Vet Care
—
Dietary Product Variety(Rating)
Standard selection
—
Price Consistency Year-Round(Rating)
Variable with promotions
—
Average Price Markup vs Wholesale(%)
40-50% markup
20-30% markup
Average Price on Popular Items(% difference)
Baseline (reference price)
15-25% cheaper
Annual Membership Cost(USD)
$139 per year
—
Furniture Pricing Advantage(%)
Competitive on items under $50
—
Show 23 more attributes
Monthly Base Cost(USD)
$0 (pay per sale)
—
Avg Product Price(USD)
$15-50
—
Premium Membership Cost($)
Prime $139
—
Prime/Premium Subscription Cost(USD/year)
$139/year (Prime)
—
Average Furniture Price Range(USD)
$150-$1,200
—
Average Product Price Index(% difference from market average)
-12%
—
Average Product Price Index (baseline=100)(relative price)
100
—
Membership Cost (Annual)(USD)
$139 (Prime basic tier)
—
Annual Membership Cost (Standard Plan)(USD)
$139 (Prime)
—
Average Product Price(USD)
$25-75
—
Average Beauty Product Price Comparison (Foundation)(USD)
$39
—
Free Shipping Threshold(USD)
$35
—
Auto-Delivery Maximum Discount(%)
20%
—
Prime/Membership Annual Cost(USD)
$139
—
Auto-Ship Discount Maximum(percent off)
5-20% Subscribe & Save
—
Average Price Premium(%)
Baseline (lowest)
—
Price Premium vs Temu(%)
100-150% higher (standard retail markup)
—
Prime/Membership Cost(USD/year)
139/year or 14.99/month
—
Average Furniture Price Point(USD)
$400-900
—
Average Clothing Price(USD)
$25-50
—
Prime/Membership Cost(USD/year)
$139/year
—
Monthly Cost (Starter Plan)(USD)
$0 (no monthly fee)
—
Transaction Fee per Sale(%)
8-45% (avg 15%)
—
Charitable Commitment(Million USD (3-year commitment))
$100+ million
—
Total Product Selection(number of SKUs)
~15,000 in-store
500,000+
Standard Shipping Delivery Time(business days)
5-7 days (non-Prime equivalent)
1-2 days (Prime)
Fastest Delivery Option(hours)
Same-day in-store pickup
Same-day Prime (select areas only)
Standard Shipping Time(days)
5-7 days
—
Standard Shipping Time(days)
1-2 days (Prime)
—
Standard Shipping Speed(days)
1-2 days (Prime members)
—
Grooming Service Availability(locations)
1,400+ locations with grooming
0 locations
Prescription Pharmacy Services(availability)
Full in-store pharmacy with Rx processing
Not offered; external pharmacy required
Training Classes Availability(program status)
Available at select locations
Not offered
Grooming Service Locations(locations)
1,400+ locations with grooming
0 locations
Specialty Services Offered(count)
Grooming, Training, Vet clinics
None (retail only)
Show 7 more attributes
In-Store Grooming Services(availability)
Not available
—
Professional Veterinarians(on-staff)
No
—
Interior Design Service(cost)
Not available
—
In-Store Beauty Consultation Available
No
—
Pharmacy Services
Limited (no pet Rx)
—
Grooming & Veterinary Services(availability)
Not offered
—
Assembly Service Cost (Average)(USD)
Not offered
—
Subscribe & Save Discount(%)
0% (no subscription program)
Up to 20% discount
Physical Store Locations (US)(locations)
1,400+ stores
0
Physical Locations(stores)
Limited
—
Product Selection (SKUs)(products)
~50,000 in-store + online
2,000,000+ available
Prime/Loyalty Cost (Annual)(USD)
Free (PetSmart Treats rewards)
Prime: $139/year
Prime/Membership Benefits(members)
240 million Prime members
—
Loyalty Program Cost(USD per year)
$139
—
Prime/Loyalty Annual Cost(USD/year)
$139 (Prime)
—
Prime/Paid Membership Cost(USD annual)
$139/year (Prime)
—
Standard Shipping Cost(USD)
$5.95+ per order
Free with Prime (or $5-7 without)
Fastest Delivery Speed (Prime/Premium)(business days)
Same-day or 1-day with Prime
—
Standard Free Shipping Threshold(USD)
$0 with Prime / $25 without
—
Average Delivery Time (Standard)(days)
1-2 days (Prime)
—
Prime Eligible Items with Two-Day Shipping(millions)
100+ million items
—
Show 4 more attributes
Average Furniture Delivery Time(weeks)
2-3 weeks
—
Standard Shipping Time(business days)
1-2 days with Prime
—
Standard Delivery Speed (Prime)(days)
1-2 days
—
Same-Day Service Availability(metro areas)
100+ metro areas (Prime)
—
Loyalty Program Reward Rate(% cash back)
5% back on purchases
2% on select categories
Loyalty Program Cash Back(%)
5% with Prime Visa
—
Market Cap(USD)
$1.8 Trillion
—
Global User Base(millions)
240+ Prime members + broader reach
—
Mobile App Downloads (All-Time)(millions)
500+ million
—
Monthly Active Buyers Accessible(millions)
309 million (as of 2024)
—
Seller Commission Rate(%)
15% base commission
—
Fulfillment Cost (FBA/Self)(% of sale)
15-25% (FBA included)
—
Commission Fee (Per Transaction)(%)
8-45% + 30-50% FBA
—
Annual Gross Merchandise Value (GMV)(billions USD)
$638 billion
—
Active Global Users(millions)
150M
—
Active Seller Population(millions)
~9 million
—
Market Dominance Share(%)
40% US e-commerce market share
—
Market Share (E-Commerce)(%)
40% global e-commerce market share
—
AWS Cloud Market Share(percent)
32%
—
US Grocery Market Share(%)
2.1%
—
US E-commerce Market Share(%)
41%
—
Show 1 more attribute
Pet Category Market Share (U.S. Online)(%)
18%
—
Company Market Capitalization(trillions USD)
$2.36 trillion (July 2026)
—
User Base Growth Rate (YoY)(%)
8-10% annual growth
—
Prime/Membership Members(millions)
220 million Prime members
—
Subscription/Membership Base(Millions)
240M+ Prime members
—
Physical Store Locations(count)
500+ Amazon Go/Fresh stores
—
Global Physical Store Locations(stores)
0 stores
—
Physical Store Count(locations)
0 (e-commerce only)
—
Physical Store Locations (US)(stores)
~600 (Whole Foods only)
—
Physical Store Locations(count)
0 pet stores
—
Show 1 more attribute
Number of Physical Locations(stores)
0 stores (digital-only)
—
Average Delivery Speed(days)
Same-day to 1 day (Prime)
—
Return Window(days)
30 days (standard)
—
Return Window(days)
30-60 days (Prime)
—
Product Return Window(days)
30 days
—
Customer Satisfaction Rating(stars (out of 5.0))
89% (J.D. Power 2024)
—
Show 1 more attribute
Refund Processing Time (if approved)(days)
5-10 business days
—
Average Shipping Time(days)
1-2 days (Prime)
—
Average Shipping Speed(days)
2-3 days (Prime)
—
Standard Delivery Time(days)
1-2 days (Prime)
—
Same-Day Delivery Cities(cities)
3,500 cities (Prime 2-hour)
—
Average Delivery Speed (US)(days)
1-2 days (Prime)
—
Show 1 more attribute
Standard Delivery Time(days)
1-2 days (Prime)
—
Home Goods Focus(%)
Multi-category general retailer
—
Design Curation Tools
Basic category and keyword filters
—
In-House Brands(count)
Limited home furniture brands
—
Product Category Focus
All categories (diversified)
—
Specialty Pet Food Availability (Exotic/Medical Diets)(inventory depth)
Limited; depends on seller listings
—
Autoship/Subscription Discount Range(Percent)
5-20% on Subscribe & Save
—
Geographic Coverage(states)
190+ countries and territories
—
Prime Members(millions)
220+
—
Member Renewal Rate(percent)
~85% (estimated)
—
Ad Revenue (2026)(billion USD)
$68.5
—
AI Shopping Assistant(users)
Rufus 250M users
—
AI Rufus Interaction Growth(percent)
+210%
—
Prime Day 2026 Revenue(billion USD)
$24.1
—
In-Person Support(availability)
Online support only
—
Free Shipping Minimum(USD)
$35
—
Standard Non-Perishable Pet Delivery Time(days)
1-2 days (Prime)
—
Standard Shipping Time (Domestic)(days)
2 days (Prime)
—
Pet-Specific Product SKU Count(SKUs)
~50,000-100,000 (estimated pet section)
—
Total Product Categories(categories)
500+ million SKUs across all categories
—
Product SKU Count(SKUs)
~350 million
—
Product Selection(items)
2,000,000+
—
Total Product SKUs (Pet Category)(SKUs)
~50,000 pet products
—
Show 1 more attribute
New Items Added Weekly(count)
100,000+ items
—
2025 Pet Supplies Market Position (GMV Rank)(rank)
Not #1 in pet supplies
—
Return Window (Standard Pet Supplies)(days)
30 days (standard Amazon)
—
Return Window(days)
30 days (free)
—
Autoship Subscription Discounts(percent)
Limited pet-specific subscriptions
—
Built-in Customer Base(millions)
300+ active customers
—
Average Time to First Sale(days)
2 days (FBA enabled)
—
Brand Customization Level(scale 1-10)
Minimal (2/10)
—
Customer Data Access(percentage)
0% customer data; Amazon owns relationship
—
Payment Gateway Options(count)
1 (Amazon Pay only)
—
Package/Service Ecosystem(count)
200+ AWS services
—
Product Listing Limits(count)
Varies by category and account tier
—
Active Users (2026)(millions)
Amazon 380 million
—
Product Categories(count)
30+ main categories
—
Available Product SKUs(millions)
300M+
—
Number of Beauty Brands(brands)
500+ brands
—
Total Product Categories(categories)
40+ categories
—
Estimated Available Products(millions)
300+ million
—
Show 7 more attributes
Total Products Available(millions)
500+ million
—
Total Product SKUs(products)
500,000,000+
—
Number of Home Brands(brands)
500+ furniture brands available
—
Number of Beauty Brands Available(brands)
500+
—
Total Active Product Listings(millions)
350+ million
—
Online Product Selection(SKUs)
50,000+ pet listings
—
Product Categories Available(count)
~25 (all categories)
—
Avg Customer Rating(stars)
4.1/5
—
Customer Review Average Rating (Beauty Products)(stars)
4.2 stars
—
Average Item Return Rate(percent)
5-10%
—
Seller Verification(text)
Strict vetting, A9 quality standards
—
Number of Active Sellers(millions)
2+ million
—
Average Customer Rating System(stars)
4.4/5 average seller rating
—
Mobile App Downloads(millions)
2.5 billion downloads
—
Estimated Active Users(millions)
310M
—
Handmade/Artisanal Product Percentage(%)
<2% handmade items
—
Annual Revenue (2025)(billion USD)
$575 billion
—
Average Standard Delivery Time(days)
2 days (Prime) / 5-7 days (standard)
—
Entry Membership Cost(USD per year)
$139
—
Prime/Premium Membership Cost(USD/year)
$139/year
—
Free Shipping Threshold (Standard Members)(USD)
$35 (with Prime; $100 without)
—
Prime/Membership Cost (Annual)(USD)
$139/year
—
Customer Product Reviews Published(millions)
250+ million
—
Renewable Energy Usage(percentage)
85%
—
Year Created/Founded
1994
—
Global User Base(millions)
150+ million customers
—
Annual Revenue(USD billion)
$575 billion (2025)
—
Employees(count)
1.5 million
—
Licensing Model
Proprietary (freemium model)
—
Market Capitalization(USD)
2.1 trillion
—
Market Share (US Pet E-commerce)(percent)
12% (includes pet products)
—
Customer Review Rating(out of 5 stars)
4.4
—
Average Customer Review Rating(stars)
4.2/5 stars
—
Product Description Accuracy Rate(%)
96%
—
Non-Delivery/Lost Package Rate(%)
0.3%
—
Data Privacy Compliance(text)
GDPR/CCPA Compliant
—
Buyer Protection Coverage(USD)
$2,500 (A-to-z Guarantee)
—
Customer Satisfaction Score(J.D. Power score)
68/100
—
Product Catalog Size(SKUs)
798 million
—
Operating Margin(%)
7.2%
—
Median Delivery Time(days)
1-2 days (Prime members in metro areas)
—
Average Price Difference on Beauty Products(% below MSRP)
10-25% discount below MSRP
—
Free Samples per Purchase(samples)
0
—
Loyalty Rewards Earn Rate(% cash back)
Varies; typically 1-5% with Prime
—
Physical Store Locations(locations)
600+
—
Support Response Time(hours)
12-48 hours (seller support varies)
—
Cloud/Tech Services Revenue(USD (billions))
$88 billion (AWS)
—
Monthly Active Users(millions)
2,100 million
—
Buyer Protection Duration(days)
180 days (A-to-Z Guarantee)
—
Standard Return Window(days)
30 days
—
Return Window (Standard Policy)(days)
30 days standard
—
Buyer Protection Success Rate(%)
94% disputes resolved in buyer favor
—
Data Privacy/Regulatory Status
US-regulated, transparent data policies
—
Return Window for Members(days)
30 days
—
Average Shipping Time (Standard)(days)
1-2 days (Prime)
—
Seller Commission/Fees(percent)
Up to 45% (varies by category)
—
Customer Trust Rating(percent)
91% trust Amazon (2024)
—
Percentage of Small/Independent Sellers(percent)
65% third-party sellers (mostly resellers/aggregators)
—
Customer Service Response Time(hours)
24-48 hours average
—
Total Product Selection(millions)
300+ million
—
Average Delivery Time (US Standard)(days)
2-3 days (Prime)
—
Average Customer Review Rating(stars)
4.2/5 (verified reviews with photo proof)
—
Product Return/Defect Rate(%)
~8-12% average return rate
—
Counterfeit/Knockoff Risk(relative risk level)
Low (seller suspension policy enforced)
—
Countries with Operations(countries)
190+ countries
—
Standard Seller Commission Rate(%)
15%
—
Buyer Protection Window(days)
180 days (A-to-Z Guarantee)
—
Listed Product Categories(count)
40+ primary categories
—
Estimated Dispute/Fraud Rate(%)
2-3%
—
Customer Data Ownership(percentage)
0% - Amazon owns customer relationship
—
Design & Customization Freedom(level)
Limited - Amazon template only, no custom branding
—
Profit Margin Retention (Example: $100 sale)(USD profit)
$55 (after 15% referral + 30% FBA avg)
—

Pros & Cons

10 pros·5 cons across both

PetSmart
A
PetSmart

PetSmart

+5-2

Pros

  • Full-service grooming at 1,400+ locations with certified groomers
  • Knowledgeable in-store staff for personalized pet care recommendations
  • Same-day in-store pickup available at local stores
  • PetSmart Grooming certification programs and pet training classes
  • Physical inspection of products before purchase reduces returns

Cons

  • Prices 15-25% higher than Amazon on identical items
  • Limited selection compared to Amazon (50,000 vs 2,000,000 SKUs)
A

Amazon

+5-3

Pros

  • 2,000,000+ pet products available (40x more than PetSmart)
  • 15-25% lower prices on average vs PetSmart on comparable items
  • Free 2-day shipping with Prime membership ($139/year)
  • Subscribe & Save option provides up to 20% additional discount on recurring items
  • Hassle-free returns (30-day policy) and customer reviews for informed decisions

Cons

  • No in-person grooming, training, or professional services
  • No specialized pet care staff for personalized recommendations
  • Delayed gratification (2-day minimum vs same-day pickup at PetSmart)

Frequently Asked Questions

5 questions

  1. Yes, Amazon is typically 15-25% cheaper on comparable pet supplies. However, PetSmart's PetSmart Treats loyalty program (5% rewards) and periodic sales can close the gap. The difference becomes negligible if you don't have an Amazon Prime membership, as Amazon's standard shipping ($5.95+) offsets savings on smaller orders.

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