Specialized pet retailer with grooming, training, and veterinary services across 1,400+ US locations.
Pet owners needing grooming/training services, prescription medications, or personalized expert advice; those who prefer immediate product availability
E-commerce giant offering 500,000+ pet products with competitive pricing and fast Prime delivery.
Budget-conscious pet owners buying routine supplies; those seeking wide selection and fast delivery; customers preferring online shopping and self-directed research
Short Answer
PetSmart is a specialized pet retailer with in-store grooming, training, and immediate product availability, while Amazon offers broader selection, lower prices (typically 15-25% cheaper), and home delivery convenience but lacks physical services and expertise.
Our Verdict
AI-assisted
Choose PetSmart if you need immediate product availability, professional grooming/training services, prescription medication fulfillment, and personalized expert advice for your pet's specific needs. Choose Amazon if you prioritize competitive pricing, vast product selection, fast home delivery, and convenience for routine supplies and non-prescription items.
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PetSmart6.7
8.3Amazon
Choose PetSmart if
Pet owners needing grooming/training services, prescription medications, or personalized expert advice; those who prefer immediate product availability
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Key Differences at a Glance
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Product Selection:Amazon wins (500,000+ pet products available vs ~15,000 SKUs in-store; limited online)
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Average Price Competitiveness:Amazon wins (15-25% lower than traditional retail vs Full retail pricing)
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In-Store Grooming Services:PetSmart wins (Available at 1,400+ locations vs Not available)
Budget-conscious pet owners buying routine supplies; those seeking wide selection and fast delivery; customers preferring online shopping and self-directed research
+300%
Grooming Service Availability(locations)
1,400+ locations with grooming
0 locations
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Subscribe & Save Discount(%)
0% (no subscription program)
5-20% discount
-100%
Physical Store Locations (US)(count)
1,400+ stores
0 physical stores (online only)
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Annual Revenue(USD billions)
$514 Billion
$514 Billion
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Market Cap(USD)
$1.8 Trillion
$1.8 Trillion
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Global User Base(millions)
240+ Prime members + broader reach
240+ Prime members + broader reach
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Seller Commission Rate(%)
15% base commission
15% base commission
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Annual Gross Merchandise Value (GMV)(billions USD)
$638 billion
$638 billion
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Mobile App Downloads (All-Time)(millions)
500+ million
500+ million
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Market Dominance Share(%)
40% US e-commerce market share
40% US e-commerce market share
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Company Market Capitalization(trillions USD)
$2.36 trillion (July 2026)
$2.36 trillion (July 2026)
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Fulfillment Cost (FBA/Self)(% of sale)
15-25% (FBA included)
15-25% (FBA included)
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User Base Growth Rate (YoY)(%)
8-10% annual growth
8-10% annual growth
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Prime/Membership Benefits(members)
240 million Prime members
240 million Prime members
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Average Shipping Time(days)
1-2 days (Prime)
1-2 days (Prime)
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Market Share (E-Commerce)(%)
40% global e-commerce market share
40% global e-commerce market share
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Annual Revenue (2025)(Billion USD)
$638B (e-commerce only)
$638B (e-commerce only)
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Subscription/Membership Base(Millions)
240M+ Prime members
240M+ Prime members
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YoY Revenue Growth (2025)(Percent)
12-15% (estimated)
12-15% (estimated)
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Prime Members(millions)
220+
220+
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Ad Revenue (2026)(billion USD)
$68.5
$68.5
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Prime Day 2026 Revenue(billion USD)
$24.1
$24.1
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AI Rufus Interaction Growth(percent)
+210%
+210%
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Free Shipping Minimum(USD)
$35
$35
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Standard Non-Perishable Pet Delivery Time(days)
1-2 days (Prime)
1-2 days (Prime)
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Pet-Specific Product SKU Count(SKUs)
~50,000-100,000 (estimated pet section)
~50,000-100,000 (estimated pet section)
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Total Product Categories(categories)
500+ million SKUs across all categories
500+ million SKUs across all categories
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Return Window (Standard Pet Supplies)(days)
30 days (standard Amazon)
30 days (standard Amazon)
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Commission Fee (Per Transaction)(%)
8-45% + 30-50% FBA
8-45% + 30-50% FBA
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Monthly Base Cost(USD)
$0 (pay per sale)
$0 (pay per sale)
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Built-in Customer Base(millions)
300+ active customers
300+ active customers
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Average Time to First Sale(days)
3-7 days (instant access)
3-7 days (instant access)
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Brand Customization Level(scale 1-10)
Minimal (2/10)
Minimal (2/10)
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Customer Data Access(percentage)
0% customer data; Amazon owns relationship
0% customer data; Amazon owns relationship
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Payment Gateway Options(count)
1 (Amazon Pay only)
1 (Amazon Pay only)
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Active Users (2026)(millions)
Amazon 380 million
Amazon 380 million
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Avg Product Price(USD)
$15-50
$15-50
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Standard Shipping Time(days)
5-7 days
5-7 days
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Avg Customer Rating(stars)
4.1/5
4.1/5
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Premium Membership Cost($)
Prime $139
Prime $139
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Total Active Product Listings(millions)
300+ million
300+ million
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Number of Active Sellers(millions)
2+ million
2+ million
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Standard Shipping Time (Domestic)(days)
2 days (Prime)
2 days (Prime)
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Return Window(days)
30 days standard
30 days standard
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Prime/Premium Subscription Cost(USD/year)
$139/year (Prime)
$139/year (Prime)
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Average Customer Rating System(stars)
4.4/5 average seller rating
4.4/5 average seller rating
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Mobile App Downloads(millions)
2.5 billion downloads
2.5 billion downloads
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Handmade/Artisanal Product Percentage(%)
<2% handmade items
<2% handmade items
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Annual Revenue (2025)(USD billions)
$575 billion
$575 billion
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Global Physical Store Locations(stores)
0 stores
0 stores
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Product SKU Count(products)
300+ million
300+ million
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Average Standard Delivery Time(business days)
1-2 days (Prime)
1-2 days (Prime)
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Entry Membership Cost(USD per year)
$139
$139
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Customer Product Reviews Published(millions)
250+ million
250+ million
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Renewable Energy Usage(percentage)
85%
85%
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Year Created/Founded
1994
1994
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Global User Base(millions)
150+ million customers
150+ million customers
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AWS Cloud Market Share(%)
32%
32%
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Employees(count)
1.5 million
1.5 million
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Package/Service Ecosystem(count)
200+ AWS services
200+ AWS services
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Market Capitalization(USD trillions)
2.1 trillion
2.1 trillion
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All figures sourced from publicly available data. Last updated Jun 2026.
In-Store Grooming Services
Not available
In-store only or 5-7 business days
Delivery Speed (Prime)
1-2 day Prime delivery available🏆
Certified pet care associates in-store🏆
Expert Advice Access
Customer reviews and Q&A sections
Full pharmacy with Rx processing🏆
Prescription Pet Medication
Limited; requires external pharmacy
Offered at select locations🏆
Training Classes
Not offered
Product Selection
PetSmart
~15,000 SKUs in-store; limited online
Amazon
500,000+ pet products available🏆
Average Price Competitiveness
PetSmart
Full retail pricing
Amazon
15-25% lower than traditional retail🏆
In-Store Grooming Services
PetSmart
Available at 1,400+ locations🏆
Amazon
Not available
Delivery Speed (Prime)
PetSmart
In-store only or 5-7 business days
Amazon
1-2 day Prime delivery available🏆
Expert Advice Access
PetSmart
Certified pet care associates in-store🏆
Amazon
Customer reviews and Q&A sections
Prescription Pet Medication
PetSmart
Full pharmacy with Rx processing🏆
Amazon
Limited; requires external pharmacy
Training Classes
PetSmart
Offered at select locations🏆
Amazon
Not offered
Pros & Cons
PetSmart
5 pros2 cons
Pros
In-store grooming services (bathing, haircuts, nail trimming) at 1,400+ locations
Certified pet training classes and behavior consultations
Full-service pharmacy with prescription medication processing and veterinary oversight
Expert pet care associates available for personalized advice on breed-specific needs
Same-day product pickup available at most locations
Cons
15-25% higher prices compared to Amazon for identical products
Limited online inventory relative to in-store (under 20,000 SKUs vs 500,000+ on Amazon)
Amazon
5 pros3 cons
Pros
500,000+ pet product SKUs across all categories and price points
15-25% lower average pricing than traditional pet retailers
Prime 1-2 day delivery available on eligible items
Subscription discount option (Subscribe & Save) offers additional 5-20% off
Extensive customer reviews and Q&A sections for product research
Cons
Frequently Asked Questions
Amazon is typically 15-25% cheaper than PetSmart on equivalent products. Amazon's average markup is 20-30% versus PetSmart's 40-50%. However, PetSmart occasionally runs promotions and loyalty discounts. For budget-conscious buyers, Amazon's Subscribe & Save option adds an additional 5-20% savings on recurring items like food and litter.
