software
Teams vs Webex 2026: Video Quality & Cost Comparison
Microsoft Teams dominates enterprise adoption with 320 million monthly users and superior Office 365 integration, while Webex excels in video quality (up to 1080p60fps native) and offers superior cross-platform compatibility without requiring Microsoft licenses.
Microsoft Teams
Enterprise cloud-based collaboration platform with 320M users, integrated with Microsoft 365 and Office applications.
Organizations already using Microsoft 365, enterprises with 500+ employees, teams requiring Office document collaboration during calls
Score63%
VS
Cisco Webex
Cisco's cloud-based collaboration platform emphasizing superior video quality and cross-platform interoperability.
Organizations with mixed-device environments, companies valuing video quality, hybrid/remote-first teams, enterprises avoiding Microsoft ecosystem lock-in
Score63%
Quick Answer
AI SummaryMicrosoft Teams dominates enterprise adoption with 320 million monthly users and superior Office 365 integration, while Webex excels in video quality (up to 1080p60fps native) and offers superior cross-platform compatibility without requiring Microsoft licenses.
Our Verdict
AI-assistedChoose Microsoft Teams if you're heavily invested in Office 365, need tight calendar integration, or manage large enterprise deployments—it's the default for Microsoft-centric organizations and offers better value for existing M365 subscribers. Choose Webex if video quality and reliability are paramount, you have a diverse tech stack requiring platform independence, or you need to accommodate 300+ participants on free plans without per-user licensing costs.
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Microsoft Teams
8.4/10
Cisco Webex
6.6/10
Choose Microsoft Teams if
Best pickOrganizations already using Microsoft 365, enterprises with 500+ employees, teams requiring Office document collaboration during calls
Choose Cisco Webex if
Organizations with mixed-device environments, companies valuing video quality, hybrid/remote-first teams, enterprises avoiding Microsoft ecosystem lock-in
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Key Differences at a Glance
- Monthly Active Users:✓ Microsoft Teams wins(320 million vs 205 million)
- Maximum Meeting Participants (Free Plan):✓ Cisco Webex wins(300 participants, 40 minutes vs 100 participants, 60 minutes)
- Native Video Resolution (HD):✓ Cisco Webex wins(1080p60fps vs 720p30fps)
Key Facts & Figures
130 numeric metrics compared
| Metric | Microsoft Teams | Cisco Webex | Ratio |
|---|---|---|---|
| Daily Active Users(millions) | 320 million | 70 million | |
| App Integrations(count) | ~700 | — | — |
| Paid Starting Price(USD/user/mo) | Included with M365 | — | — |
| Maximum Webinar Participants(participants) | 10,000 | — | — |
| Maximum Free Breakout Rooms(rooms) | 50 rooms | — | — |
| Starting Paid Plan Cost(USD/month) | $6/month (Microsoft 365 bundle) | — | — |
| Standalone Monthly Pricing (Pro Tier)(USD per user per month) | $6.00 (with Microsoft 365 Business Basic) | — | — |
| Annual Cost per User (Pro Tier)(USD) | $72 (bundled pricing) | — | — |
| Third-Party App Integrations(integrations) | 1,000+ | — | — |
| Video Meeting Capacity(participants) | Up to 10,000 | — | — |
| Mobile App Feature Parity | 85% | — | — |
| Free Plan Monthly Cost(USD) | $6 (Teams Essentials) | — | — |
| Maximum Free Tier Group Meeting Duration(hours) | 24 hours | — | — |
| Free Tier Participant Limit(participants) | 100 participants | — | — |
| Gartner Meeting Solutions Rating(stars) | 4.5 stars | — | — |
| Gartner Review Sample Size(reviews) | 3,669 reviews | — | — |
| Gartner Customer Rating(stars) | 4.5 stars | — | — |
| Customer Reviews Analyzed(count) | 3,668 reviews | — | — |
| Video Quality Rating(%) | 7.9% positive | — | — |
| Starting Monthly Price Per User(USD) | $4.50 | — | — |
| Free Meeting Duration (3+ participants)(minutes) | 60 minutes | — | — |
| Real-Time Translation Languages(count) | 31 languages | — | — |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 67% of deployments | — | — |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | 47% lower cost | — | — |
| Base Pricing (Monthly)(USD) | $7.00 (Business Basic 2026 price) | — | — |
| Maximum Video Meeting Participants(participants) | 300+ participants | — | — |
| Language Translation Support(languages) | 40+ languages (Teams Premium) | — | — |
| Registered Users Globally(millions) | 350+ million monthly active users | — | — |
| Monthly Active Users (MAU)(millions) | 320M | 220M | |
| Free Plan Meeting Duration Limit(minutes) | 60 minutes (3+ participants) | 60 minutes (3+ participants) | |
| Meeting Recording Retention (Free)(days) | Unlimited (OneDrive) | 30 days | — |
| Minimum Bandwidth for HD Video(Mbps) | 4.5 Mbps | — | — |
| Monthly Active Users (2024)(millions) | 320 million | 205 million | |
| Starting Price (Monthly)(USD) | $0 (Free) or $6 (Standard) | — | — |
| Native Third-Party Integrations(integrations) | 500+ apps | — | — |
| Maximum Video Conference Participants(participants) | 10,000 participants | — | — |
| Paid Plan Starting Price(USD/month) | $6 | — | — |
| Third-party Integrations(count) | 500+ | — | — |
| Max Video Conference Participants(people) | 10000 | — | — |
| Voice Codec Quality Rating(score (1-10)) | 8 | — | — |
| Time to Deploy(hours) | 1-3 | — | — |
| Uptime Guarantee(percent) | 99.9% | — | — |
| Video Conference Max Participants(participants) | 300 | — | — |
| Free Tier File Storage(GB per user) | 100 GB per user | — | — |
| Message Search History (Free Tier)(days) | 90 days | — | — |
| Annual Subscription Cost (Pro, 100 users)(USD) | $7,800 or free with Microsoft 365 | — | — |
| Desktop App Memory Usage(MB) | 450 MB | — | — |
| Voice Latency(milliseconds) | 80-120ms | — | — |
| Free Tier Call Duration Limit(minutes) | 60 minutes (100 participants max) | — | — |
| Monthly Cost (1 Pro User)(USD) | $6.00 | — | — |
| Screen Sharing Maximum FPS(fps) | 30fps | — | — |
| Supported Language Captions(languages) | 60+ languages | — | — |
| Maximum Free Server Categories(categories) | Limited (fixed structure) | — | — |
| Enterprise Fortune 500 Adoption Rate(percent) | 80% | — | — |
| Free Tier Meeting Duration for Group Calls(minutes) | 60 minutes (unlimited participants) | — | — |
| Pro Plan Annual Cost(USD) | $70/year (via Microsoft 365 Business Basic) | — | — |
| Maximum Participants (Standard Meeting)(people) | 300 participants | — | — |
| Free Plan Cloud Storage(GB) | 5 GB (OneDrive) | — | — |
| Breakout Rooms Maximum Count(rooms) | 50 breakout rooms | — | — |
| Global Enterprise Video Conferencing Market Share (2024)(percent) | 28.2% | — | — |
| Monthly Subscription Cost (Pro/Standard)(USD) | $0 (bundled) or $12.50 (standalone) | — | — |
| Message Delivery Latency(milliseconds) | 200-300ms | — | — |
| File Upload Limit(GB) | 250GB | — | — |
| G2 Ease of Use Rating (2024)(stars) | 4.0/5 | — | — |
| Video Meeting Participant Limit(participants) | 300 | — | — |
| Active Monthly Users(millions) | 300+ million users | — | — |
| Base Monthly Cost (Single User)(USD) | $4.00 (Teams Essentials) - $12.50 (Teams Premium) | — | — |
| Maximum File Upload Size(GB) | 2 GB per file | — | — |
| Available Integrations(count) | 1,000+ native integrations | 200+ integrations | |
| Annual TCO (1,000 users, 3-year average)(USD) | $48,000-150,000 | — | — |
| Pro Plan Monthly Cost Per User(USD) | $6.00 | $9.99 | |
| File Storage Per User(GB) | 1000 (1TB OneDrive) | — | — |
| Maximum Video Conference Participants (Free)(people) | 100 | — | — |
| Native Integrations Available(integrations) | 1000+ | 200+ | |
| G2 User Interface Rating(out of 5) | 4.1/5 (8,300 reviews) | — | — |
| Maximum Participants Per Meeting(participants) | 300 standard | — | — |
| Free Tier Monthly Cost(USD) | $0 (limited) | — | — |
| Pro Plan Monthly Cost(USD/user/month) | $6.99 | $7.25 | |
| Standard Video Resolution(pixels) | 1920x1080 | — | — |
| Screen Sharing Participants(simultaneous users) | 1 primary | — | — |
| Meeting Recording Storage (Free)(hours) | Unlimited in OneDrive | — | — |
| Mobile App Quality Rating(out of 5) | 4.5 | — | — |
| AI Features Integration(count) | 8 (Copilot, live transcription, noise suppression, translation) | — | — |
| Enterprise Support Response Time(hours) | 1 | — | — |
| Free Meeting Duration Limit(minutes) | Unlimited | 40 minutes (3+ participants) | — |
| Maximum Simultaneous Screen Shares(participants) | 4 participants | — | — |
| Maximum Free Plan Participants(people) | 100 participants | — | — |
| Real-Time Caption Languages Supported(languages) | 60+ languages | — | — |
| 4K Video Quality Support(fps) | 4K @ 30fps (Premium only) | — | — |
| Maximum Meeting Participants(participants) | 10,000 | 1000 participants | |
| Monthly Cost (Pro Plan)(USD) | $15 (Essentials) / $20 (Standard) | — | — |
| Chat Message Retention (Free Tier)(months) | 36+ months | — | — |
| Setup Time for New Users(minutes) | 8-10 (account creation + installation) | — | — |
| Free Group Video Call Duration Limit(minutes) | 60 minutes | — | — |
| Third-Party Bot Integrations Available(count) | 1,500+ apps | — | — |
| Base Pricing (Team/Workspace)(USD per month) | $6 per user (Teams Essentials) | — | — |
| Voice Latency (Lower is Better)(milliseconds) | 50-80ms | — | — |
| Free Tier Monthly Active Users(millions) | 320 million | — | — |
| Video Participants (Free Tier)(maximum simultaneous) | 100 video participants | — | — |
| Workspace/Server Creation Cost(USD per month) | Free Teams ($5-12/month for Pro) | — | — |
| End-to-End Encryption Launch Year(year) | 2021 | 2020 | |
| Cross-Platform Native Support(platforms) | Windows, Mac, iOS, Android | Windows, Mac, Linux, iOS, Android | |
| Free Plan Maximum Participants(participants) | 100 | 300 | |
| Free Plan Group Meeting Duration(minutes) | 60 | 40 | |
| Mobile App Store Rating(stars) | 4.2 (2.4M reviews) | 4.1 (1.8M reviews) | |
| Base Monthly Cost Per User(USD) | $6-12 | — | — |
| Video Conference Participant Limit(participants) | 300 participants | — | — |
| Uptime SLA Guarantee(percent) | 99.9% | — | — |
| Third-Party Integrations (Native)(count) | 1000+ via Microsoft AppSource | — | — |
| Free Trial Period(days) | 30 days (limited features) | — | — |
| Maximum Meeting Participants (Free)(participants) | 100 participants | 100 participants | |
| Maximum Meeting Participants (Paid)(participants) | 40,000 participants | 40,000 participants | |
| Pro Plan Monthly Cost (Annual Billing)(USD per user) | $15.99 | $15.99 | |
| Free Plan Duration | 40 minutes unlimited users | 40 minutes unlimited users | |
| Standard Plan Price(USD/user/month) | $14.99 | $14.99 | |
| Global Market Share(percent) | 16.5% | 16.5% | |
| Starting Monthly Cost per User(USD) | $15.99 | $15.99 | |
| Minimum Bandwidth (HD Video)(Mbps) | 1.5 Mbps | 1.5 Mbps | |
| Annual Recording Storage (Per User)(GB) | 40GB | 40GB | |
| Fortune 500 Adoption Rate(percent) | 43% | 43% | |
| Enterprise Setup Time(days) | 14-28 days | 14-28 days | |
| Starting Price (Professional Plan)(USD/user/month) | $17.95 | $17.95 | |
| Mobile App Rating (iOS)(stars) | 4.4/5.0 | 4.4/5.0 | |
| Free Group Call Duration Limit(minutes) | 40 minutes | 40 minutes | |
| Maximum Participants(participants) | 40,000 (webinar mode) | 40,000 (webinar mode) | |
| Real-Time Captions Languages(languages) | 80+ languages | 80+ languages | |
| Google Meet Mobile App Rating(stars) | 4.5/5.0 | 4.5/5.0 | |
| Starting Price (Per User/Month)(USD) | $13.50 | $13.50 | |
| Record Transcription Languages Supported(languages) | 100+ | 100+ | |
| Estimated Global Active Users(millions) | 650+ million | 650+ million |
Sourced from publicly available data ·
Key Differences
7 attributes compared head-to-head
Microsoft Teams leads1 tie
Microsoft Teams
Attribute
Cisco Webex
- 320 million(winner)Monthly Active Users205 million
- 100 participants, 60 minutesMaximum Meeting Participants (Free Plan)300 participants, 40 minutes(winner)
- 720p30fpsNative Video Resolution (HD)1080p60fps(winner)
- Native, seamless calendar sync(winner)Office 365 IntegrationThird-party plugins only
- $6/user/month(winner)Starting Price (Paid Plans)$9.99/user/month
- SOC 2, FedRAMP, HIPAA, GDPREnterprise Security CertificationsSOC 2, FedRAMP, HIPAA, GDPR
- 4.2 stars (2.4M reviews)(winner)Mobile App Rating (Google Play)4.1 stars (1.8M reviews)
- Monthly Active Users
Microsoft Teams
320 million(winner)
Cisco Webex
205 million
- Maximum Meeting Participants (Free Plan)
Microsoft Teams
100 participants, 60 minutes
Cisco Webex
300 participants, 40 minutes(winner)
- Native Video Resolution (HD)
Microsoft Teams
720p30fps
Cisco Webex
1080p60fps(winner)
- Office 365 Integration
Microsoft Teams
Native, seamless calendar sync(winner)
Cisco Webex
Third-party plugins only
- Starting Price (Paid Plans)
Microsoft Teams
$6/user/month(winner)
Cisco Webex
$9.99/user/month
- Enterprise Security Certifications
Microsoft Teams
SOC 2, FedRAMP, HIPAA, GDPR
Cisco Webex
SOC 2, FedRAMP, HIPAA, GDPR
- Mobile App Rating (Google Play)
Microsoft Teams
4.2 stars (2.4M reviews)(winner)
Cisco Webex
4.1 stars (1.8M reviews)
Full Comparison
| Attribute | Microsoft Teams | Cisco Webex |
|---|---|---|
| Daily Active Users(millions) | 320 million(winner) | 70 million |
| Monthly Active Users(millions) | 320 million(winner) | 250 million |
| App Integrations(count) | ~700 | — |
| Video Meeting Capacity(participants) | Up to 10,000 | — |
| Native Office Integration | Native with SharePoint, OneDrive, Office Web Apps | — |
| AI Copilot Features | Microsoft Copilot Pro (enterprise AI, meeting insights) | — |
| Maximum Free Tier Group Meeting Duration(hours) | 24 hours | — |
Show 23 more attributesAI Meeting Notes Availability Premium only ($10/user/month) — AI Meeting Summaries Basic transcription only Yes, Business plan+ Free Meeting Duration (3+ participants)(minutes) 60 minutes — Real-Time Translation Languages(count) 31 languages — Maximum Video Meeting Participants(participants) 300+ participants — Language Translation Support(languages) 40+ languages (Teams Premium) — Maximum Video Conference Participants(participants) 10,000 participants — Max Video Conference Participants(people) 10000 — Video Conference Max Participants(participants) 300 — Message Search History (Free Tier)(days) 90 days — Supported Language Captions(languages) 60+ languages — Breakout Rooms Maximum Count(rooms) 50 breakout rooms — Message Search Speed (Free Tier)(indexing scope) Last 3 months only — Message History Retention (Free Tier)(days) Unlimited — Video Meeting Participant Limit(participants) 300 — Native Integrations Available(integrations) 1000+ 200+ Screen Sharing Participants(simultaneous users) 1 primary — Chat Message Retention (Free Tier)(months) 36+ months — Free Tier Message History(messages) 10,000 most recent — Video Participants (Free Tier)(maximum simultaneous) 100 video participants — Video Conference Participant Limit(participants) 300 participants — Virtual Backgrounds on Free Tier Included free — Breakout Rooms (Free Tier)(rooms) Unlimited — | ||
| Paid Starting Price(USD/user/mo) | Included with M365 | — |
| Free Cloud Recording Capability | No, paid only | — |
| Office 365 Native Integration | Full native integration | — |
| Browser Join Without App | Often requires app/account | — |
| Mobile App Feature Parity | 85% | — |
| Auto-Generated Meeting Transcripts | Available (free in 43 languages) | — |
| Real-Time Caption Languages Supported(languages) | 60+ languages | — |
| Real-Time Captions Languages(languages) | 80+ languages | — |
| Maximum Webinar Participants(participants) | 10,000 | — |
| Maximum Participants(participants) | 40,000 (webinar mode) | — |
| Maximum Free Breakout Rooms(rooms) | 50 rooms | — |
| Maximum Meeting Participants(participants) | 10,000(winner) | 1000 participants |
| Starting Paid Plan Cost(USD/month) | $6/month (Microsoft 365 bundle) | — |
| Standalone Monthly Pricing (Pro Tier)(USD per user per month) | $6.00 (with Microsoft 365 Business Basic) | — |
| Annual Cost per User (Pro Tier)(USD) | $72 (bundled pricing) | — |
| Free Plan Monthly Cost(USD) | $6 (Teams Essentials) | — |
| Starting Monthly Price Per User(USD) | $4.50 | — |
Show 22 more attributesBase Pricing (Monthly)(USD) $7.00 (Business Basic 2026 price) — Starting Price (Monthly)(USD) $0 (Free) or $6 (Standard) — Paid Plan Starting Price(USD/month) $6 — Annual Subscription Cost (Pro, 100 users)(USD) $7,800 or free with Microsoft 365 — Free Tier Call Duration Limit(minutes) 60 minutes (100 participants max) — Monthly Cost (1 Pro User)(USD) $6.00 — Pro Plan Annual Cost(USD) $70/year (via Microsoft 365 Business Basic) — Monthly Subscription Cost (Pro/Standard)(USD) $0 (bundled) or $12.50 (standalone) — Base Monthly Cost (Single User)(USD) $4.00 (Teams Essentials) - $12.50 (Teams Premium) — Pro Plan Monthly Cost Per User(USD) $6.00 $9.99 Free Tier Monthly Cost(USD) $0 (limited) — Pro Plan Monthly Cost(USD/user/month) $6.99 $7.25 Monthly Cost (Pro Plan)(USD) $15 (Essentials) / $20 (Standard) — Workspace/Server Creation Cost(USD per month) Free Teams ($5-12/month for Pro) — Base Monthly Cost Per User(USD) $6-12 — Free Trial Period(days) 30 days (limited features) — Pro Plan Monthly Cost (Annual Billing)(USD per user) $15.99 — Standard Plan Price(USD/user/month) $14.99 — Starting Monthly Cost per User(USD) $15.99 — Starting Price (Professional Plan)(USD/user/month) $17.95 — Starting Price (Per User/Month)(USD) $13.50 — Free Plan Available Yes (40-min group meetings) — | ||
| AI Translation Languages (2026)(languages) | Limited translation features | — |
| AI Meeting Assistant Cost(USD/month) | Copilot Pro required ($20+ per tenant) | Included free(winner) |
| AI Assistant Integration | Copilot with GPT-4, speech-to-text, real-time translation | — |
| AI Meeting Assistant | Webex Assistant (transcription, summary) | — |
| Third-Party App Integrations(integrations) | 1,000+ | — |
| Third-party Integrations(count) | 500+ | — |
| Native Salesforce Integration | Yes, deep native integration | — |
| Message Search Speed(seconds) | 2-4 seconds average | — |
| Minimum Bandwidth for HD Video(Mbps) | 4.5 Mbps | — |
| Desktop App Memory Usage(MB) | 450 MB | — |
| Voice Latency(milliseconds) | 80-120ms | — |
| Screen Sharing Maximum FPS(fps) | 30fps | — |
Show 5 more attributesMessage Delivery Latency(milliseconds) 200-300ms — Video Quality (Standard)(resolution & fps) 1080p @ 30fps — 4K Video Quality Support(fps) 4K @ 30fps (Premium only) — Voice Latency (Lower is Better)(milliseconds) 50-80ms — Minimum Bandwidth (HD Video)(Mbps) 1.5 Mbps — | ||
| Free Tier Participant Limit(participants) | 100 participants | — |
| Maximum Participants (Standard Meeting)(people) | 300 participants | — |
| Maximum Participants Per Meeting(participants) | 300 standard | — |
| Microsoft 365 Integration Depth(integration level) | 8+ apps (Outlook, Excel, Word, OneDrive, SharePoint, Project, Planner, Power BI) | — |
| Native Microsoft Office Integration | Full (Word, Excel, PowerPoint, Outlook) | Limited (manual upload required) |
| Microsoft 365 Ecosystem Integration(integration depth) | Native: Word, Excel, SharePoint, OneDrive, Outlook, Power BI | — |
| Native Microsoft 365 Integration(integration level) | Native (deep) | — |
| Office Suite Integration Level | Office 365/Microsoft 365 (native) | — |
Show 3 more attributesOffice 365 Integration Level(integration score) Native (OneDrive, SharePoint, Outlook, Excel co-auth) — Microsoft 365 Integration Full integration with Office apps — Calendar Integration Native Outlook calendar sync — | ||
| Advanced Chat Features (Channels, Threading, Workflows) | Advanced (channels, nested threads, queues, connectors) | — |
| Gartner Meeting Solutions Rating(stars) | 4.5 stars | — |
| Gartner Review Sample Size(reviews) | 3,669 reviews | — |
| Gartner Customer Rating(stars) | 4.5 stars | — |
| Customer Reviews Analyzed(count) | 3,668 reviews | — |
| Google Meet Mobile App Rating(stars) | 4.5/5.0 | — |
| 3-Year Total Cost of Ownership (1,000 users)(USD) | Lower (integrated M365) | — |
| Video Quality Rating(%) | 7.9% positive | — |
| Real-Time Translation Support(null) | Limited to basic captions | — |
| Native Cisco Hardware Integration(null) | Third-party device support only | — |
| AI Features in Base Tier | Limited (Copilot requires E5) | — |
| Record Transcription Languages Supported(languages) | 100+ | — |
| Maximum Video Sharing Quality(fps at resolution) | 4K at 30fps | — |
| Maximum Video Resolution(pixels) | 1080p (1920x1080) | 4K (3840×2160) |
| Default Video Resolution(pixels) | 720p standard (1080p available) | 1080p HD native |
| Native Maximum Video Resolution(p/fps) | 720p30fps | 1080p60fps |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 67% of deployments | — |
| Global Enterprise Video Conferencing Market Share (2024)(percent) | 28.2% | — |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | 47% lower cost | — |
| Voice Chat Quality Rating(subjective score) | Excellent (optimized for reliability) | — |
| Voice Codec Quality Rating(score (1-10)) | 8 | — |
| Video Resolution Support(maximum resolution) | 4K (3840x2160) | — |
| User Learning Curve(difficulty rating) | Steep (enterprise-focused interface) | — |
| Setup Time for New Users(minutes) | 8-10 (account creation + installation) | — |
| Registered Users Globally(millions) | 350+ million monthly active users | — |
| Monthly Active Users (MAU)(millions) | 320M(winner) | 220M |
| Active Monthly Users(millions) | 300+ million users | — |
| Free Tier Monthly Active Users(millions) | 320 million | — |
| Global Market Share(percent) | 16.5% | — |
| Enterprise Security Compliance(certifications) | ISO 27001, SOC 2, HIPAA, GDPR | — |
| Security Certifications(count) | 8 (SOC 2, FedRAMP, HIPAA, ISO 27001) | — |
| End-to-End Encryption Launch Year(year) | 2021 | 2020(winner) |
| End-to-End Encryption Available | Yes, all plans | — |
| End-to-End Encryption Availability | All paid tiers | — |
| Free Plan Meeting Duration Limit(minutes) | 60 minutes (3+ participants) | 60 minutes (3+ participants) |
| Meeting Recording Retention (Free)(days) | Unlimited (OneDrive) | 30 days |
| Free Tier File Storage(GB per user) | 100 GB per user | — |
| Free Plan Cloud Storage(GB) | 5 GB (OneDrive) | — |
| File Upload Limit(GB) | 250GB | — |
| File Storage Per User(GB) | 1000 (1TB OneDrive) | — |
Show 5 more attributesMeeting Recording Storage (Free)(hours) Unlimited in OneDrive — Free Recording Storage(GB) Unlimited — Message History Retention (Free)(searchable messages) 3,000 searchable — Annual Recording Storage (Per User)(GB) 40GB — Cloud Recording Storage (Free)(GB) 40 minutes worth per month — | ||
| Supported Operating Systems(platforms) | Windows, Mac, iOS, Android, Web | Windows, Mac, Linux, iOS, Android, Web(winner) |
| Cross-Platform Native Support(platforms) | Windows, Mac, iOS, Android | Windows, Mac, Linux, iOS, Android(winner) |
| Cross-Platform Interoperability | Good (Slack, Teams, Google) | — |
| Monthly Active Users (2024)(millions) | 320 million(winner) | 205 million |
| Native Third-Party Integrations(integrations) | 500+ apps | — |
| Third-Party Bot Integrations Available(count) | 1,500+ apps | — |
| Deployment Options | Cloud-only (SaaS) | — |
| Source Code Availability | Closed proprietary | — |
| Data Residency Control(null) | Microsoft-managed regional datacenters (limited control) | — |
| HIPAA Compliance Certified | Yes | — |
| SOC 2 Type II Compliance | Yes (SOC 2, HIPAA, FedRAMP) | — |
| FedRAMP Authorization(boolean) | Yes | — |
| FedRAMP Certification | Yes | — |
| Message History (Free Plan)(days) | unlimited | — |
| Enterprise Security Certifications(count) | SOC 2 Type II, FedRAMP, HIPAA, GDPR, HITRUST | SOC 2 Type II, FedRAMP, HIPAA, GDPR, HITRUST |
| HIPAA Compliance Certification | Certified | Yes (BAA available) |
| Time to Deploy(hours) | 1-3 | — |
| Learning Curve(hours) | 5 | — |
| Uptime Guarantee(percent) | 99.9% | — |
| Uptime SLA Guarantee(percent) | 99.9% | — |
| Maximum Free Server Categories(categories) | Limited (fixed structure) | — |
| Enterprise Fortune 500 Adoption Rate(percent) | 80% | — |
| Free Tier Meeting Duration for Group Calls(minutes) | 60 minutes (unlimited participants) | — |
| G2 Ease of Use Rating (2024)(stars) | 4.0/5 | — |
| G2 User Interface Rating(out of 5) | 4.1/5 (8,300 reviews) | — |
| Mobile App Quality Rating(out of 5) | 4.5 | — |
| Mobile App Store Rating(stars) | 4.2 (2.4M reviews)(winner) | 4.1 (1.8M reviews) |
| Mobile App Rating (iOS)(stars) | 4.4/5.0 | — |
| Maximum File Upload Size(GB) | 2 GB per file | — |
| Available Integrations(count) | 1,000+ native integrations(winner) | 200+ integrations |
| Third-Party Integrations (Native)(count) | 1000+ via Microsoft AppSource | — |
| Open Source Availability | Proprietary closed-source | — |
| Self-Hosted Deployment Option | Cloud-only SaaS | — |
| On-Premise Deployment Support | Not available | — |
| Annual TCO (1,000 users, 3-year average)(USD) | $48,000-150,000 | — |
| Maximum Video Conference Participants (Free)(people) | 100 | — |
| Message Search Capability(text) | Basic keyword search (limited free tier) | — |
| Standard Video Resolution(pixels) | 1920x1080 | — |
| AI Features Integration(count) | 8 (Copilot, live transcription, noise suppression, translation) | — |
| Enterprise Support Response Time(hours) | 1 | — |
| Free Meeting Duration Limit(minutes) | Unlimited | 40 minutes (3+ participants) |
| Maximum Simultaneous Screen Shares(participants) | 4 participants | — |
| Maximum Free Plan Participants(people) | 100 participants | — |
| Free Group Meeting Duration(minutes) | Unlimited | — |
| Free Plan Message History(months) | Unlimited | — |
| Free Plan Duration | 40 minutes unlimited users | — |
| Free Group Video Call Duration Limit(minutes) | 60 minutes | — |
| Base Pricing (Team/Workspace)(USD per month) | $6 per user (Teams Essentials) | — |
| Office 365 App Integration Level(integration depth) | Native integration (Word, Excel, PowerPoint, OneDrive) | Third-party integration required |
| Free Plan Maximum Participants(participants) | 100 | 300(winner) |
| Free Plan Group Meeting Duration(minutes) | 60(winner) | 40 |
| Maximum Meeting Participants (Free)(participants) | 100 participants | — |
| Maximum Meeting Participants (Paid)(participants) | 40,000 participants | — |
| Fortune 500 Adoption Rate(percent) | 43% | — |
| Estimated Global Active Users(millions) | 650+ million | — |
| Enterprise Setup Time(days) | 14-28 days | — |
| Free Plan Cloud Recording Storage(GB) | Unlimited (1-month retention) | — |
| Free Group Call Duration Limit(minutes) | 40 minutes | — |
| Enterprise SSO Support | Multiple integrations (Okta, Azure AD, etc.) | — |
| Native PSTN Phone System | No (add-on required) | — |
Microsoft TeamsCisco WebexDaily Active Users(millions)
320 million
70 million
Monthly Active Users(millions)
320 million
250 million
App Integrations(count)
~700
—
Video Meeting Capacity(participants)
Up to 10,000
—
Native Office Integration
Native with SharePoint, OneDrive, Office Web Apps
—
AI Copilot Features
Microsoft Copilot Pro (enterprise AI, meeting insights)
—
Maximum Free Tier Group Meeting Duration(hours)
24 hours
—
Show 23 more attributes
AI Meeting Notes Availability
Premium only ($10/user/month)
—
AI Meeting Summaries
Basic transcription only
Yes, Business plan+
Free Meeting Duration (3+ participants)(minutes)
60 minutes
—
Real-Time Translation Languages(count)
31 languages
—
Maximum Video Meeting Participants(participants)
300+ participants
—
Language Translation Support(languages)
40+ languages (Teams Premium)
—
Maximum Video Conference Participants(participants)
10,000 participants
—
Max Video Conference Participants(people)
10000
—
Video Conference Max Participants(participants)
300
—
Message Search History (Free Tier)(days)
90 days
—
Supported Language Captions(languages)
60+ languages
—
Breakout Rooms Maximum Count(rooms)
50 breakout rooms
—
Message Search Speed (Free Tier)(indexing scope)
Last 3 months only
—
Message History Retention (Free Tier)(days)
Unlimited
—
Video Meeting Participant Limit(participants)
300
—
Native Integrations Available(integrations)
1000+
200+
Screen Sharing Participants(simultaneous users)
1 primary
—
Chat Message Retention (Free Tier)(months)
36+ months
—
Free Tier Message History(messages)
10,000 most recent
—
Video Participants (Free Tier)(maximum simultaneous)
100 video participants
—
Video Conference Participant Limit(participants)
300 participants
—
Virtual Backgrounds on Free Tier
Included free
—
Breakout Rooms (Free Tier)(rooms)
Unlimited
—
Paid Starting Price(USD/user/mo)
Included with M365
—
Free Cloud Recording Capability
No, paid only
—
Office 365 Native Integration
Full native integration
—
Browser Join Without App
Often requires app/account
—
Mobile App Feature Parity
85%
—
Auto-Generated Meeting Transcripts
Available (free in 43 languages)
—
Real-Time Caption Languages Supported(languages)
60+ languages
—
Real-Time Captions Languages(languages)
80+ languages
—
Maximum Webinar Participants(participants)
10,000
—
Maximum Participants(participants)
40,000 (webinar mode)
—
Maximum Free Breakout Rooms(rooms)
50 rooms
—
Maximum Meeting Participants(participants)
10,000
1000 participants
Starting Paid Plan Cost(USD/month)
$6/month (Microsoft 365 bundle)
—
Standalone Monthly Pricing (Pro Tier)(USD per user per month)
$6.00 (with Microsoft 365 Business Basic)
—
Annual Cost per User (Pro Tier)(USD)
$72 (bundled pricing)
—
Free Plan Monthly Cost(USD)
$6 (Teams Essentials)
—
Starting Monthly Price Per User(USD)
$4.50
—
Show 22 more attributes
Base Pricing (Monthly)(USD)
$7.00 (Business Basic 2026 price)
—
Starting Price (Monthly)(USD)
$0 (Free) or $6 (Standard)
—
Paid Plan Starting Price(USD/month)
$6
—
Annual Subscription Cost (Pro, 100 users)(USD)
$7,800 or free with Microsoft 365
—
Free Tier Call Duration Limit(minutes)
60 minutes (100 participants max)
—
Monthly Cost (1 Pro User)(USD)
$6.00
—
Pro Plan Annual Cost(USD)
$70/year (via Microsoft 365 Business Basic)
—
Monthly Subscription Cost (Pro/Standard)(USD)
$0 (bundled) or $12.50 (standalone)
—
Base Monthly Cost (Single User)(USD)
$4.00 (Teams Essentials) - $12.50 (Teams Premium)
—
Pro Plan Monthly Cost Per User(USD)
$6.00
$9.99
Free Tier Monthly Cost(USD)
$0 (limited)
—
Pro Plan Monthly Cost(USD/user/month)
$6.99
$7.25
Monthly Cost (Pro Plan)(USD)
$15 (Essentials) / $20 (Standard)
—
Workspace/Server Creation Cost(USD per month)
Free Teams ($5-12/month for Pro)
—
Base Monthly Cost Per User(USD)
$6-12
—
Free Trial Period(days)
30 days (limited features)
—
Pro Plan Monthly Cost (Annual Billing)(USD per user)
$15.99
—
Standard Plan Price(USD/user/month)
$14.99
—
Starting Monthly Cost per User(USD)
$15.99
—
Starting Price (Professional Plan)(USD/user/month)
$17.95
—
Starting Price (Per User/Month)(USD)
$13.50
—
Free Plan Available
Yes (40-min group meetings)
—
AI Translation Languages (2026)(languages)
Limited translation features
—
AI Meeting Assistant Cost(USD/month)
Copilot Pro required ($20+ per tenant)
Included free
AI Assistant Integration
Copilot with GPT-4, speech-to-text, real-time translation
—
AI Meeting Assistant
Webex Assistant (transcription, summary)
—
Third-Party App Integrations(integrations)
1,000+
—
Third-party Integrations(count)
500+
—
Native Salesforce Integration
Yes, deep native integration
—
Message Search Speed(seconds)
2-4 seconds average
—
Minimum Bandwidth for HD Video(Mbps)
4.5 Mbps
—
Desktop App Memory Usage(MB)
450 MB
—
Voice Latency(milliseconds)
80-120ms
—
Screen Sharing Maximum FPS(fps)
30fps
—
Show 5 more attributes
Message Delivery Latency(milliseconds)
200-300ms
—
Video Quality (Standard)(resolution & fps)
1080p @ 30fps
—
4K Video Quality Support(fps)
4K @ 30fps (Premium only)
—
Voice Latency (Lower is Better)(milliseconds)
50-80ms
—
Minimum Bandwidth (HD Video)(Mbps)
1.5 Mbps
—
Free Tier Participant Limit(participants)
100 participants
—
Maximum Participants (Standard Meeting)(people)
300 participants
—
Maximum Participants Per Meeting(participants)
300 standard
—
Microsoft 365 Integration Depth(integration level)
8+ apps (Outlook, Excel, Word, OneDrive, SharePoint, Project, Planner, Power BI)
—
Native Microsoft Office Integration
Full (Word, Excel, PowerPoint, Outlook)
Limited (manual upload required)
Microsoft 365 Ecosystem Integration(integration depth)
Native: Word, Excel, SharePoint, OneDrive, Outlook, Power BI
—
Native Microsoft 365 Integration(integration level)
Native (deep)
—
Office Suite Integration Level
Office 365/Microsoft 365 (native)
—
Show 3 more attributes
Office 365 Integration Level(integration score)
Native (OneDrive, SharePoint, Outlook, Excel co-auth)
—
Microsoft 365 Integration
Full integration with Office apps
—
Calendar Integration
Native Outlook calendar sync
—
Advanced Chat Features (Channels, Threading, Workflows)
Advanced (channels, nested threads, queues, connectors)
—
Gartner Meeting Solutions Rating(stars)
4.5 stars
—
Gartner Review Sample Size(reviews)
3,669 reviews
—
Gartner Customer Rating(stars)
4.5 stars
—
Customer Reviews Analyzed(count)
3,668 reviews
—
Google Meet Mobile App Rating(stars)
4.5/5.0
—
3-Year Total Cost of Ownership (1,000 users)(USD)
Lower (integrated M365)
—
Video Quality Rating(%)
7.9% positive
—
Real-Time Translation Support(null)
Limited to basic captions
—
Native Cisco Hardware Integration(null)
Third-party device support only
—
AI Features in Base Tier
Limited (Copilot requires E5)
—
Record Transcription Languages Supported(languages)
100+
—
Maximum Video Sharing Quality(fps at resolution)
4K at 30fps
—
Maximum Video Resolution(pixels)
1080p (1920x1080)
4K (3840×2160)
Default Video Resolution(pixels)
720p standard (1080p available)
1080p HD native
Native Maximum Video Resolution(p/fps)
720p30fps
1080p60fps
Enterprise Deployment Adoption (500+ seat orgs)(percentage)
67% of deployments
—
Global Enterprise Video Conferencing Market Share (2024)(percent)
28.2%
—
3-Year TCO Advantage for 1,000 Users with M365(percentage savings)
47% lower cost
—
Voice Chat Quality Rating(subjective score)
Excellent (optimized for reliability)
—
Voice Codec Quality Rating(score (1-10))
8
—
Video Resolution Support(maximum resolution)
4K (3840x2160)
—
User Learning Curve(difficulty rating)
Steep (enterprise-focused interface)
—
Setup Time for New Users(minutes)
8-10 (account creation + installation)
—
Registered Users Globally(millions)
350+ million monthly active users
—
Monthly Active Users (MAU)(millions)
320M
220M
Active Monthly Users(millions)
300+ million users
—
Free Tier Monthly Active Users(millions)
320 million
—
Global Market Share(percent)
16.5%
—
Enterprise Security Compliance(certifications)
ISO 27001, SOC 2, HIPAA, GDPR
—
Security Certifications(count)
8 (SOC 2, FedRAMP, HIPAA, ISO 27001)
—
End-to-End Encryption Launch Year(year)
2021
2020
End-to-End Encryption Available
Yes, all plans
—
End-to-End Encryption Availability
All paid tiers
—
Free Plan Meeting Duration Limit(minutes)
60 minutes (3+ participants)
60 minutes (3+ participants)
Meeting Recording Retention (Free)(days)
Unlimited (OneDrive)
30 days
Free Tier File Storage(GB per user)
100 GB per user
—
Free Plan Cloud Storage(GB)
5 GB (OneDrive)
—
File Upload Limit(GB)
250GB
—
File Storage Per User(GB)
1000 (1TB OneDrive)
—
Show 5 more attributes
Meeting Recording Storage (Free)(hours)
Unlimited in OneDrive
—
Free Recording Storage(GB)
Unlimited
—
Message History Retention (Free)(searchable messages)
3,000 searchable
—
Annual Recording Storage (Per User)(GB)
40GB
—
Cloud Recording Storage (Free)(GB)
40 minutes worth per month
—
Supported Operating Systems(platforms)
Windows, Mac, iOS, Android, Web
Windows, Mac, Linux, iOS, Android, Web
Cross-Platform Native Support(platforms)
Windows, Mac, iOS, Android
Windows, Mac, Linux, iOS, Android
Cross-Platform Interoperability
Good (Slack, Teams, Google)
—
Monthly Active Users (2024)(millions)
320 million
205 million
Native Third-Party Integrations(integrations)
500+ apps
—
Third-Party Bot Integrations Available(count)
1,500+ apps
—
Deployment Options
Cloud-only (SaaS)
—
Source Code Availability
Closed proprietary
—
Data Residency Control(null)
Microsoft-managed regional datacenters (limited control)
—
HIPAA Compliance Certified
Yes
—
SOC 2 Type II Compliance
Yes (SOC 2, HIPAA, FedRAMP)
—
FedRAMP Authorization(boolean)
Yes
—
FedRAMP Certification
Yes
—
Message History (Free Plan)(days)
unlimited
—
Enterprise Security Certifications(count)
SOC 2 Type II, FedRAMP, HIPAA, GDPR, HITRUST
SOC 2 Type II, FedRAMP, HIPAA, GDPR, HITRUST
HIPAA Compliance Certification
Certified
Yes (BAA available)
Time to Deploy(hours)
1-3
—
Learning Curve(hours)
5
—
Uptime Guarantee(percent)
99.9%
—
Uptime SLA Guarantee(percent)
99.9%
—
Maximum Free Server Categories(categories)
Limited (fixed structure)
—
Enterprise Fortune 500 Adoption Rate(percent)
80%
—
Free Tier Meeting Duration for Group Calls(minutes)
60 minutes (unlimited participants)
—
G2 Ease of Use Rating (2024)(stars)
4.0/5
—
G2 User Interface Rating(out of 5)
4.1/5 (8,300 reviews)
—
Mobile App Quality Rating(out of 5)
4.5
—
Mobile App Store Rating(stars)
4.2 (2.4M reviews)
4.1 (1.8M reviews)
Mobile App Rating (iOS)(stars)
4.4/5.0
—
Maximum File Upload Size(GB)
2 GB per file
—
Available Integrations(count)
1,000+ native integrations
200+ integrations
Third-Party Integrations (Native)(count)
1000+ via Microsoft AppSource
—
Open Source Availability
Proprietary closed-source
—
Self-Hosted Deployment Option
Cloud-only SaaS
—
On-Premise Deployment Support
Not available
—
Annual TCO (1,000 users, 3-year average)(USD)
$48,000-150,000
—
Maximum Video Conference Participants (Free)(people)
100
—
Message Search Capability(text)
Basic keyword search (limited free tier)
—
Standard Video Resolution(pixels)
1920x1080
—
AI Features Integration(count)
8 (Copilot, live transcription, noise suppression, translation)
—
Enterprise Support Response Time(hours)
1
—
Free Meeting Duration Limit(minutes)
Unlimited
40 minutes (3+ participants)
Maximum Simultaneous Screen Shares(participants)
4 participants
—
Maximum Free Plan Participants(people)
100 participants
—
Free Group Meeting Duration(minutes)
Unlimited
—
Free Plan Message History(months)
Unlimited
—
Free Plan Duration
40 minutes unlimited users
—
Free Group Video Call Duration Limit(minutes)
60 minutes
—
Base Pricing (Team/Workspace)(USD per month)
$6 per user (Teams Essentials)
—
Office 365 App Integration Level(integration depth)
Native integration (Word, Excel, PowerPoint, OneDrive)
Third-party integration required
Free Plan Maximum Participants(participants)
100
300
Free Plan Group Meeting Duration(minutes)
60
40
Maximum Meeting Participants (Free)(participants)
100 participants
—
Maximum Meeting Participants (Paid)(participants)
40,000 participants
—
Fortune 500 Adoption Rate(percent)
43%
—
Estimated Global Active Users(millions)
650+ million
—
Enterprise Setup Time(days)
14-28 days
—
Free Plan Cloud Recording Storage(GB)
Unlimited (1-month retention)
—
Free Group Call Duration Limit(minutes)
40 minutes
—
Enterprise SSO Support
Multiple integrations (Okta, Azure AD, etc.)
—
Native PSTN Phone System
No (add-on required)
—
Pros & Cons
10 pros·6 cons across both
Microsoft Teams
+5-3
Pros
- Native Outlook/Calendar integration with automatic meeting scheduling
- 320 million monthly active users—largest user base in enterprise
- Included free with Microsoft 365 Business Basic ($6/month) with 60-minute group meetings
- Seamless file sharing with OneDrive, SharePoint, and Office applications
- Native chat, voice, video, and conferencing in single application
Cons
- Video resolution capped at 720p30fps on most plans versus Webex's 1080p60fps
- Requires Microsoft licensing for full feature parity in enterprise
- Chat-heavy interface can feel cluttered for voice/video-only users
Cisco Webex
+5-3
Pros
- Superior native video quality: 1080p60fps HD versus Teams' 720p30fps
- Free plan allows 300 participants (vs Teams' 100) with 40-minute group calls
- Platform-agnostic—works equally well on Windows, Mac, Linux, iOS, Android without vendor lock-in
- Advanced AI-powered noise cancellation and virtual backgrounds built into all tiers
- Superior PSTN dialing quality with native integration to traditional phone systems
Cons
- Smaller user base (205M vs Teams' 320M) creates adoption friction in Microsoft-dominant environments
- Requires separate licensing—no bundling with productivity suites like Teams offers
- Weak native integration with non-Cisco productivity tools (e.g., no direct Outlook sync)
Frequently Asked Questions
5 questions
Yes, both offer free tiers. Teams Free includes 100-participant meetings up to 60 minutes with unlimited 1-on-1 calls. Webex Free allows 300-participant meetings up to 40 minutes. Neither requires Microsoft 365, though Teams integrates seamlessly if you have it. Webex charges separately for premium features regardless of whether you use Microsoft products.
Resources & Learn More
Curated sources to dive deeper
Where to Buy
As an affiliate, we may earn a commission from qualifying purchases at no extra cost to you. Learn more about our affiliate disclosure
Wikipedia
- W
Microsoft Teams on Wikipedia (opens in new tab)
Enterprise cloud-based collaboration platform with 320M users, integrated with Microsoft 365 and Office applications.
- W
Cisco Webex on Wikipedia (opens in new tab)
Cisco's cloud-based collaboration platform emphasizing superior video quality and cross-platform interoperability.
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