Enterprise unified communications and collaboration platform integrated with Microsoft 365.
Enterprise organizations already using Microsoft 365, businesses needing unified communications (meetings, chat, calling, file sharing).
Specialized video conferencing and webinar platform with advanced AI meeting features.
Organizations prioritizing video conferencing quality, remote teams using mixed platforms, businesses wanting AI features without enterprise licensing complexity.
Microsoft Teams dominates enterprise deployments with 320 million daily active users and lower total cost of ownership for Microsoft 365 customers, while Zoom excels in pure video conferencing quality with AI features included in all paid plans starting at $14.16/month versus Teams' $4.50/month entry point.
Choose Microsoft Teams if you're an enterprise with existing Microsoft 365 licenses, need integrated chat/calling/meetings, and want lower total cost of ownership. Choose Zoom if you prioritize best-in-class video conferencing quality, want AI features immediately across all plans, and need a specialized meeting platform that works across any organization.
Choose Microsoft Teams if
Enterprise organizations already using Microsoft 365, businesses needing unified communications (meetings, chat, calling, file sharing).
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| Metric | Microsoft Teams | Zoom | Diff |
|---|---|---|---|
| Daily Active Users(millions) | 320 million | 300 million | +7% |
| App Integrations(count) | ~700 | — | — |
| Paid Starting Price(USD/user/mo) | Included with M365 | — | — |
| Maximum Webinar Participants(participants) |
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Choose Zoom if
Organizations prioritizing video conferencing quality, remote teams using mixed platforms, businesses wanting AI features without enterprise licensing complexity.
| 10,000 |
| — |
| — |
| Free Meeting Duration Limit(minutes) | 60 minutes | — | — |
| Maximum Free Breakout Rooms(rooms) | 50 rooms | — | — |
| Starting Paid Plan Cost(USD/user/month) | $6/month (Microsoft 365 bundle) | — | — |
| Standalone Monthly Pricing (Pro Tier)(USD per user per month) | $6.00 (with Microsoft 365 Business Basic) | — | — |
| Annual Cost per User (Pro Tier)(USD) | $72 (bundled pricing) | — | — |
| Third-Party App Integrations(count) | 800+ | — | — |
| Video Meeting Capacity(participants) | Up to 10,000 | — | — |
| Mobile App Feature Parity(percentage) | 85% | — | — |
| Free Plan Monthly Cost(USD) | $6 (Teams Essentials) | $0 | — |
| Maximum Free Tier Group Meeting Duration(hours) | 24 hours | — | — |
| Free Tier Participant Limit(participants) | 100 participants | — | — |
| Gartner Meeting Solutions Rating(stars) | 4.5 stars | — | — |
| Gartner Review Sample Size(reviews) | 3,669 reviews | — | — |
| Gartner Customer Rating(stars) | 4.5 stars | — | — |
| Customer Reviews Analyzed(count) | 3,668 reviews | — | — |
| Video Quality Rating(%) | 7.9% positive | — | — |
| Maximum Meeting Participants(count) | 1,000+ participants | — | — |
| Starting Monthly Price Per User(USD) | $4.50 | $14.16 | -68% |
| Free Meeting Duration (3+ participants)(minutes) | 60 minutes | 40 minutes | +50% |
| Real-Time Translation Languages(count) | 31 languages | 40+ languages (2026) | -23% |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 67% of deployments | 33% of deployments | +103% |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | 47% lower cost | Baseline (higher cost) | — |
| Maximum Free Participants(participants) | 300 participants | 300 participants | — |
| Built-in AI Features | 5+ (Companion, Summaries, Previews, Smart Compose) | 5+ (Companion, Summaries, Previews, Smart Compose) | — |
| Engagement Tools Available(count) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | — |
| Update Frequency (2026)(releases per month) | 2-3 per month | 2-3 per month | — |
| Pro/Standard Plan Monthly Cost(USD/user) | $13.33 | $13.33 | — |
| Pro Plan Participant Limit(participants) | 300+ | 300+ | — |
| Cloud Storage Included(GB) | Limited (varies by plan) | Limited (varies by plan) | — |
| Setup Time (Minutes)(minutes) | 5-10 | 5-10 | — |
| Basic Plan Monthly Cost(USD) | $15/month | $15/month | — |
| Pro Plan Monthly Cost(USD) | $19.99/month | $19.99/month | — |
| Free Plan Group Meeting Duration(minutes) | 40 minutes | 40 minutes | — |
| Free Plan Participant Limit(participants) | 100 participants | 100 participants | — |
| Gartner Review Rating(stars) | 4.5 stars (6,286 reviews) | 4.5 stars (6,286 reviews) | — |
| Maximum Live Participants(participants) | 300 (Pro+) | 300 (Pro+) | — |
| Webinar Capacity(attendees) | 1000+ (webinar feature) | 1000+ (webinar feature) | — |
All figures sourced from publicly available data. Last updated May 2026.
Microsoft Teams
320 million🏆
Zoom
300 million
Microsoft Teams
$4.50/user/month🏆
Zoom
$14.16/user/month
Microsoft Teams
Copilot (M365 E5 only)
Zoom
AI Companion 3.0 (all plans)🏆
Microsoft Teams
Significantly lower for M365 customers🏆
Zoom
Higher standalone cost
Microsoft Teams
60 minutes (3+ participants)🏆
Zoom
40 minutes (3+ participants)
Microsoft Teams
Enterprise collaboration platform
Zoom
Specialized video conferencing🏆
Microsoft Teams
Limited languages
Zoom
Enhanced 2026 update🏆
Microsoft Teams is better for enterprises already using Microsoft 365, with 67% market share in large deployments and 47% lower 3-year TCO. Zoom excels in organizations with mixed platforms or those prioritizing pure video conferencing quality. Teams dominates enterprise with 320 million daily active users versus Zoom's 300 million.
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| Attribute | Zoom | |
|---|---|---|
| Daily Active Users(millions) | 320 million | 300 million |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 67% of deployments | 33% of deployments |
| App Integrations(count) | ~700 | — |
| Google Workspace Integration | Third-party plugin required | — |
| Paid Starting Price(USD/user/mo) | Included with M365 | — |
| Free Cloud Recording Capability | No, paid only | — |
| Free Meeting Duration Limit(minutes) | 60 minutes | — |
| Office 365 Native Integration | Full native integration | — |
| Browser Join Without App | Often requires app/account | — |
| Maximum Webinar Participants(participants) | 10,000 | — |
| Maximum Free Breakout Rooms(rooms) | 50 rooms | — |
| Maximum Live Participants(participants) | 300 (Pro+) | — |
| Webinar Capacity(attendees) | 1000+ (webinar feature) | — |
| Starting Paid Plan Cost(USD/user/month) | $6/month (Microsoft 365 bundle) | — |
| Standalone Monthly Pricing (Pro Tier)(USD per user per month) | $6.00 (with Microsoft 365 Business Basic) | — |
| Annual Cost per User (Pro Tier)(USD) | $72 (bundled pricing) | — |
| Free Plan Monthly Cost(USD) | $6 (Teams Essentials) | $0 |
| Starting Monthly Price Per User(USD) | $4.50 | $14.16 |
Show 4 more attributesPro/Standard Plan Monthly Cost(USD/user) $13.33 — Basic Plan Monthly Cost(USD) $15/month — Pro Plan Monthly Cost(USD) $19.99/month — Free Plan Recording Limit(minutes/recordings) 40 minutes (3+ participants) — | ||
| AI Translation Languages (2026)(languages) | Limited translation features | — |
| Third-Party App Integrations(count) | 800+ | — |
| Microsoft 365 Integration Depth(integration points) | 8+ apps (Outlook, Excel, Word, OneDrive, SharePoint, Project, Planner, Power BI) | — |
| Native Google Workspace Integration | Basic | — |
| Cisco Hardware Integration(compatibility) | Third-party compatible | — |
| Video Meeting Capacity(participants) | Up to 10,000 | — |
| Native Office Integration | Native with SharePoint, OneDrive, Office Web Apps | — |
| AI Copilot Features | Microsoft Copilot Pro (enterprise AI, meeting insights) | — |
| Mobile App Feature Parity(percentage) | 85% | — |
| Maximum Free Tier Group Meeting Duration(hours) | 24 hours | — |
Show 16 more attributesAI Meeting Notes Availability Premium only ($10/user/month) — Free Meeting Duration (3+ participants)(minutes) 60 minutes 40 minutes Real-Time Translation Languages(count) 31 languages 40+ languages (2026) Maximum Free Participants(participants) 300 participants — Built-in AI Features 5+ (Companion, Summaries, Previews, Smart Compose) — Engagement Tools Available(count) 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) — Meeting Recording Storage (Free Plan)(hours) 1GB cloud storage — Virtual Background Library(quality level) Extensive HD with filters — Pro Plan Participant Limit(participants) 300+ — AI Meeting Assistant Yes (AI Companion) — Cloud Storage Included(GB) Limited (varies by plan) — Free Plan Group Meeting Duration(minutes) 40 minutes — Free Plan Participant Limit(participants) 100 participants — Integrated Calling Plans(included) Separate add-on service — Advanced Meeting Analytics(included) Basic analytics — Interactive Video Elements Basic editing, transcription — | ||
| Message Search Speed(qualitative) | Good - improving with Copilot enhancements | — |
| Video Quality (Free Plan)(resolution) | HD (720p) | — |
| Free Tier Participant Limit(participants) | 100 participants | — |
| Maximum Meeting Participants(count) | 1,000+ participants | — |
| Advanced Chat Features (Channels, Threading, Workflows) | Advanced (channels, nested threads, queues, connectors) | — |
| Gartner Meeting Solutions Rating(stars) | 4.5 stars | — |
| Gartner Review Sample Size(reviews) | 3,669 reviews | — |
| Gartner Customer Rating(stars) | 4.5 stars | — |
| Customer Reviews Analyzed(count) | 3,668 reviews | — |
| Gartner Review Rating(stars) | 4.5 stars (6,286 reviews) | — |
| 3-Year Total Cost of Ownership (1,000 users)(USD) | Lower (integrated M365) | — |
| Video Quality Rating(%) | 7.9% positive | — |
| Real-Time Translation Support(null) | Limited to basic captions | — |
| AI Meeting Summaries(null) | Basic transcription only | — |
| Native Cisco Hardware Integration(null) | Third-party device support only | — |
| AI Features in Base Tier | Limited (Copilot requires E5) | Yes (AI Companion 3.0) |
| Maximum Video Sharing Quality(fps at resolution) | 4K at 30fps | 60fps at 1080p |
| Maximum Screen Recording Resolution(pixels) | 1080p at 60fps | — |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | 47% lower cost | Baseline (higher cost) |
| Chat Message Formatting Options(capabilities) | Rich formatting, code blocks, file sharing, emoji reactions | — |
| Meeting Type | Synchronous (real-time) | — |
| Mobile App Support(platforms) | iOS, Android, full feature parity | — |
| Security Certifications(compliance level) | SOC 2, HIPAA, FedRAMP | — |
| Update Frequency (2026)(releases per month) | 2-3 per month | — |
| Setup Time (Minutes)(minutes) | 5-10 | — |
| AI Features Available (2026) | AI Companion 3.0, real-time translation, auto bug reporting | — |
| Setup Time Required(minutes) | Schedule meeting in advance | — |
Side-by-side comparison of numeric attributes