software
Webex vs Zoom 2026: Features, Pricing & Security
Zoom dominates market share with 306 million daily meeting participants versus Webex's 70 million, but Webex offers superior enterprise security features and lower per-user costs for organizations with 500+ employees. Zoom excels in ease of use and consumer adoption, while Webex targets compliance-heavy industries.
Cisco Webex
Enterprise-focused unified communications platform with advanced security and 40,000-participant capacity.
Large enterprises, healthcare organizations, government agencies, and regulated industries requiring maximum security and compliance certifications.
Score63%
VS
Z
Zoom
Consumer and SMB-focused video conferencing platform with 306 million daily users and market-leading usability.
SMBs, startups, remote-first companies, educational institutions, and consumer users who value simplicity, affordability, and broad interoperability.
Score63%
Quick Answer
AI SummaryZoom dominates market share with 306 million daily meeting participants versus Webex's 70 million, but Webex offers superior enterprise security features and lower per-user costs for organizations with 500+ employees. Zoom excels in ease of use and consumer adoption, while Webex targets compliance-heavy industries.
Our Verdict
AI-assistedChoose Zoom if you prioritize ease of use, market-leading stability, and broad consumer/SMB adoption—its 306 million daily users and intuitive interface make it the safer choice for organizations wanting maximum compatibility. Choose Webex if you require enterprise-grade security, end-to-end encryption on all plans, higher participant capacity (40,000 vs 10,000), and operate in regulated industries like healthcare or finance where data sovereignty and compliance certifications are non-negotiable.
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Cisco Webex
6.7/10
Zoom
8.3/10
Z
Choose Cisco Webex if
Large enterprises, healthcare organizations, government agencies, and regulated industries requiring maximum security and compliance certifications.
Z
Choose Zoom if
Best pickSMBs, startups, remote-first companies, educational institutions, and consumer users who value simplicity, affordability, and broad interoperability.
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Key Differences at a Glance
- Daily Active Users:✓ Zoom wins(306 million vs 70 million)
- Starting Price (Per User/Month):✓ Zoom wins($15.99 vs $17.95)
- End-to-End Encryption Standard:✓ Cisco Webex wins(Available in Pro+ tier vs All paid tiers)
Key Facts & Figures
82 numeric metrics compared
| Metric | Cisco Webex | Zoom | Ratio |
|---|---|---|---|
| Maximum Meeting Participants (Free)(participants) | 100 participants | — | — |
| Maximum Meeting Participants (Paid)(participants) | 40,000 participants | — | — |
| Pro Plan Monthly Cost (Annual Billing)(USD per user) | $15.99 | — | — |
| Available Integrations(count) | 200+ integrations | 1000+ | |
| Monthly Active Users (MAU)(millions) | 220M | — | — |
| Free Plan Meeting Duration Limit(minutes) | 40 minutes (3+ participants) | — | — |
| Pro Plan Monthly Cost(USD) | $13.49 | $15.99 | |
| Meeting Recording Retention (Free)(days) | 30 days | — | — |
| Maximum Meeting Participants(participants) | 40,000 | 10,000 | |
| Free Plan Duration | 40 minutes unlimited users | — | — |
| Standard Plan Price(USD/user/month) | $14.99 | — | — |
| Global Market Share(%) | 16.5% | — | — |
| Starting Monthly Cost Per User(USD) | $15.99 | — | — |
| Native Integrations Available(integrations) | 200+ | — | — |
| Minimum Bandwidth (HD Video)(Mbps) | 1.5 Mbps | — | — |
| Annual Recording Storage (Per User)(GB) | 40GB | — | — |
| Fortune 500 Adoption Rate(percent) | 43% | — | — |
| Enterprise Setup Time(days) | 14-28 days | — | — |
| Daily Active Users(millions) | 70 million | 306 million | |
| Starting Price (Professional Plan)(USD/user/month) | $17.95 | $15.99 | |
| Free Plan Cloud Recording Storage(GB) | Unlimited (1-month retention) | 1 GB | — |
| Mobile App Rating (iOS)(stars) | 4.5 stars | 4.6 stars | |
| Free Meeting Duration Limit(minutes) | 40 minutes (3+ participants) | 40 minutes (3+ participants) | |
| Maximum Free Participants(participants) | 300 participants | 300 participants | |
| Built-in AI Features | 5+ (Companion, Summaries, Previews, Smart Compose) | 5+ (Companion, Summaries, Previews, Smart Compose) | |
| Engagement Tools Available(count) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | |
| Update Frequency (2026)(releases per month) | 2-3 per month | 2-3 per month | |
| Free Plan Monthly Cost(USD) | $0 | $0 | |
| Pro/Standard Plan Monthly Cost(USD/month) | $13.33 | $13.33 | |
| Pro Plan Participant Limit(participants) | 300+ | 300+ | |
| Cloud Storage Included(GB) | Limited (varies by plan) | Limited (varies by plan) | |
| Setup Time (Minutes)(minutes) | 5-10 | 5-10 | |
| Basic Plan Monthly Cost(USD) | $15/month | $15/month | |
| Free Plan Group Meeting Duration(minutes) | 40 minutes | 40 minutes | |
| Free Plan Participant Limit(participants) | 100 participants | 100 participants | |
| Gartner Review Rating(stars) | 4.5 stars (6,286 reviews) | 4.5 stars (6,286 reviews) | |
| Maximum Live Participants(participants) | 300 (Pro+) | 300 (Pro+) | |
| Webinar Capacity(attendees) | 1000+ (webinar feature) | 1000+ (webinar feature) | |
| Starting Monthly Price per User(USD) | $14.16 | $14.16 | |
| Free Meeting Duration (3+ participants)(minutes) | 40 minutes | 40 minutes | |
| Real-Time Translation Languages(count) | 40+ languages (2026) | 40+ languages (2026) | |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 33% of deployments | 33% of deployments | |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | Baseline (higher cost) | Baseline (higher cost) | |
| Starting Price(USD) | $0 (Free) | $0 (Free) | |
| User Review Rating(stars) | 4.6 | 4.6 | |
| Pro/Standard Monthly Cost(USD per user/month) | $14-$29 | $14-$29 | |
| Third-party Integrations(integrations) | 1000+ | 1000+ | |
| Zoom Rooms Cost(USD per room/month) | $41.58 | $41.58 | |
| Free Tier Cost(USD) | Free Basic plan | Free Basic plan | |
| Group Video Call Duration Limit (Free)(minutes) | 40 minutes | 40 minutes | |
| Maximum Meeting Participants(participants) | 500+ (Professional tier) | 500+ (Professional tier) | |
| Max Participants (Free Plan)(people) | Up to 100 (time-limited to 40 minutes) | Up to 100 (time-limited to 40 minutes) | |
| Free Plan Monthly Cloud Storage(GB) | 1 GB | 1 GB | |
| Pro Plan Annual Cost(USD) | $191.88/year | $191.88/year | |
| Average Setup Time for New Recording/Meeting(minutes) | 7 minutes | 7 minutes | |
| Third-Party Integrations Available(apps) | 1,500+ integrations | 1,500+ integrations | |
| Max Participants (Paid Plan)(people) | 300 | 300 | |
| Maximum Participants Per Meeting(participants) | 300 standard (1000 webinar) | 300 standard (1000 webinar) | |
| Free Tier Monthly Cost(USD) | $0 (limited) | $0 (limited) | |
| Standard Video Resolution(pixels) | 1920x1080 | 1920x1080 | |
| Screen Sharing Participants(simultaneous users) | 1 primary | 1 primary | |
| Meeting Recording Storage (Free)(hours) | Paid only | Paid only | |
| Mobile App Quality Rating(out of 5) | 4.7 | 4.7 | |
| AI Features Integration(count) | 3 (auto-transcription, noise suppression, chat summary) | 3 (auto-transcription, noise suppression, chat summary) | |
| Enterprise Support Response Time(hours) | 1 | 1 | |
| Free Group Meeting Duration(minutes) | 40 minutes | 40 minutes | |
| 4K Video Quality Support(fps) | 4K @ 60fps (Pro+) | 4K @ 60fps (Pro+) | |
| Monthly Cost (Pro Plan)(USD) | $20.99 | $20.99 | |
| Chat Message Retention (Free Tier)(months) | 30 days | 30 days | |
| Setup Time for New Users(minutes) | 1 (one-click join link) | 1 (one-click join link) | |
| Maximum Participants(people) | 10,000 | 10,000 | |
| Free Cloud Storage(GB) | 0 | 0 | |
| Lowest Paid Monthly Plan(USD) | $15.99 | $15.99 | |
| Auto-Generated Captions Languages Supported(languages) | Zoom English only (free plan); 128+ (paid) | Zoom English only (free plan); 128+ (paid) | |
| Average User Rating(out of 5) | 4.5 | 4.5 | |
| Setup Time for First Meeting(minutes) | 5-10 (scheduling + setup) | 5-10 (scheduling + setup) | |
| Maximum Free Meeting Duration(hours) | 40 minutes | 40 minutes | |
| Free Plan Participant Capacity(participants) | 300 participants | 300 participants | |
| Enterprise Plan Starting Price (Monthly)(USD per user) | $15.99 | $15.99 | |
| Enterprise Uptime SLA(percent) | 99.99% | 99.99% | |
| Maximum Webinar Attendees(participants) | 10,000 participants | 10,000 participants | |
| Enterprise Market Share(percent) | 52% | 52% |
Sourced from publicly available data ·
Key Differences
7 attributes compared head-to-head
Zoom leads1 tie
Z
4ZoomCisco Webex
Attribute
Zoom
- 70 millionDaily Active Users306 million(winner)
- $17.95Starting Price (Per User/Month)$15.99(winner)
- Available in Pro+ tier(winner)End-to-End Encryption StandardAll paid tiers
- 40,000(winner)Maximum Meeting Participants10,000
- NoneRecording Storage (Free Plan)1 GB cloud storage(winner)
- YesSOC 2 Type II ComplianceYes
- 4.5 starsMobile App Rating (iOS App Store)4.6 stars(winner)
- Daily Active Users
Cisco Webex
70 million
Zoom
306 million(winner)
- Starting Price (Per User/Month)
Cisco Webex
$17.95
Zoom
$15.99(winner)
- End-to-End Encryption Standard
Cisco Webex
Available in Pro+ tier(winner)
Zoom
All paid tiers
- Maximum Meeting Participants
Cisco Webex
40,000(winner)
Zoom
10,000
- Recording Storage (Free Plan)
Cisco Webex
None
Zoom
1 GB cloud storage(winner)
- SOC 2 Type II Compliance
Cisco Webex
Yes
Zoom
Yes
- Mobile App Rating (iOS App Store)
Cisco Webex
4.5 stars
Zoom
4.6 stars(winner)
Full Comparison
| Attribute | Cisco Webex | Zoom |
|---|---|---|
| Maximum Meeting Participants (Free)(participants) | 100 participants | — |
| Maximum Meeting Participants (Paid)(participants) | 40,000 participants | — |
| Free Plan Message History(months) | Unlimited | — |
| Free Plan Duration | 40 minutes unlimited users | — |
| Free Group Meeting Duration(minutes) | 40 minutes | — |
| Pro Plan Monthly Cost (Annual Billing)(USD per user) | $15.99 | — |
| Free Plan Meeting Duration Limit(minutes) | 40 minutes (3+ participants) | — |
| Pro Plan Monthly Cost(USD) | $13.49(winner) | $15.99 |
| Standard Plan Price(USD/user/month) | $14.99 | — |
| Starting Monthly Cost Per User(USD) | $15.99 | — |
Show 14 more attributesStarting Price (Professional Plan)(USD/user/month) $17.95 $15.99 Free Plan Monthly Cost(USD) $0 — Basic Plan Monthly Cost(USD) $15/month — Starting Monthly Price per User(USD) $14.16 — Mid-Tier Price(USD/month) $14-$29 — Pro/Standard Monthly Cost(USD per user/month) $14-$29 — Free Tier Cost(USD) Free Basic plan — Paid Plan Cost (Single User/Month)(USD) Pro plan $14-29 — Pro Plan Annual Cost(USD) $191.88/year — Free Tier Monthly Cost(USD) $0 (limited) — Monthly Cost (Pro Plan)(USD) $20.99 — Free Plan Recording Duration Limit(minutes) None (40 min meeting limit, no cloud recording) — Lowest Paid Monthly Plan(USD) $15.99 — Enterprise Plan Starting Price (Monthly)(USD per user) $15.99 — | ||
| Available Integrations(count) | 200+ integrations | 1000+(winner) |
| Third-Party Integrations Available(apps) | 1,500+ integrations | — |
| End-to-End Encryption Available | Yes, all plans | — |
| End-to-End Encryption Availability | All paid tiers | Pro+ tier only |
| Enterprise Security Certifications | SOC 2, HIPAA, FedRAMP, ISO 27001 | — |
| SOC 2 Compliance(text) | Yes, SOC 2 Type II | — |
| Security Certifications(count) | 6 (SOC 2, FedRAMP, HIPAA) | — |
| AI Meeting Assistant | Webex Assistant (transcription, summary) | Yes (AI Companion) |
| AI Meeting Assistant Cost(USD/month) | Included free | — |
| FedRAMP Authorization(boolean) | Yes | — |
| FedRAMP Certification | Yes | — |
| HIPAA Compliance Certification | Yes (BAA available) | Yes (BAA available) |
| Monthly Active Users (MAU)(millions) | 220M | — |
| Maximum Video Resolution(pixels) | 4K (3840x2160) | — |
| Maximum Screen Recording Resolution(pixels) | 1080p at 60fps | — |
| Maximum Video Sharing Quality(fps at resolution) | 60fps at 1080p | — |
| Maximum Video Resolution (Free Plan)(pixels) | 720p | — |
| Meeting Recording Retention (Free)(days) | 30 days | — |
| Annual Recording Storage (Per User)(GB) | 40GB | — |
| Cloud Storage Included(GB) | Limited (varies by plan) | — |
| Free Plan Monthly Cloud Storage(GB) | 1 GB | — |
| Meeting Recording Storage (Free)(hours) | Paid only | — |
Show 1 more attributeFree Cloud Storage(GB) 0 — | ||
| Native Microsoft Office Integration | Limited (manual upload required) | — |
| Native Integrations Available(integrations) | 200+ | — |
| Google Workspace Integration | Third-party plugin required | — |
| Native Google Workspace Integration | Basic | — |
| Cisco Hardware Integration(compatibility) | Third-party compatible | — |
Show 1 more attributeOffice 365 Integration Level(integration score) Basic (Calendar sync only) — | ||
| Supported Operating Systems | Windows, Mac, Linux, iOS, Android, Web | — |
| Cross-Platform Interoperability | Good (Slack, Teams, Google) | — |
| Monthly Active Users(millions) | 80 million | — |
| Fortune 500 Adoption Rate(percent) | 43% | — |
| Maximum Meeting Participants(participants) | 40,000(winner) | 10,000 |
| Free Meeting Duration Limit(minutes) | 40 minutes (3+ participants) | 40 minutes (3+ participants) |
| Global Market Share(%) | 16.5% | — |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 33% of deployments | — |
| Enterprise Market Share(percent) | 52% | — |
| Native Salesforce Integration | Yes, deep native integration | — |
| Third-party Integrations(integrations) | 1000+ | — |
| AI Meeting Summaries | Yes, Business plan+ | — |
| Maximum Free Participants(participants) | 300 participants | — |
| Built-in AI Features | 5+ (Companion, Summaries, Previews, Smart Compose) | — |
| Engagement Tools Available(count) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | — |
| Meeting Recording Storage (Free Plan)(hours) | 1GB cloud storage | — |
Show 17 more attributesVirtual Background Library(quality level) Extensive HD with filters — Pro Plan Participant Limit(participants) 300+ — Free Plan Group Meeting Duration(minutes) 40 minutes — Free Plan Participant Limit(participants) 100 participants — Integrated Calling Plans(included) Separate add-on service — Advanced Meeting Analytics(included) Basic analytics — Interactive Video Elements Basic editing, transcription — Free Meeting Duration (3+ participants)(minutes) 40 minutes — Real-Time Translation Languages(count) 40+ languages (2026) — Group Video Call Duration Limit (Free)(minutes) 40 minutes — Real-Time Translation Support(Languages) 95+ languages (2026) — Message History Retention(text) Not applicable (meeting-focused) — AI Assistant Capabilities(text) AI Companion 3.0 with agentic AI — AI Transcription Support (Standard Tier)(hours/month) 40 hours/month (Zoom One plan) — Screen Sharing Participants(simultaneous users) 1 primary — Chat Message Retention (Free Tier)(months) 30 days — Auto-Generated Captions Languages Supported(languages) Zoom English only (free plan); 128+ (paid) — | ||
| Minimum Bandwidth (HD Video)(Mbps) | 1.5 Mbps | — |
| Video Quality (Free Plan)(resolution) | HD (720p) | — |
| Video Quality (Standard)(resolution & fps) | 1080p @ 30fps | — |
| 4K Video Quality Support(fps) | 4K @ 60fps (Pro+) | — |
| Enterprise Setup Time(days) | 14-28 days | — |
| Setup Time Required(hours) | Schedule meeting in advance | — |
| Daily Active Users(millions) | 70 million | 306 million(winner) |
| Free Plan Cloud Recording Storage(GB) | Unlimited (1-month retention) | 1 GB |
| Mobile App Rating (iOS)(stars) | 4.5 stars | 4.6 stars(winner) |
| Mobile App Quality Rating(out of 5) | 4.7 | — |
| Chat Message Formatting Options(capabilities) | Rich formatting, code blocks, file sharing, emoji reactions | — |
| Meeting Type | Synchronous (real-time) | — |
| Mobile App Support | iOS, Android, full feature parity | — |
| Update Frequency (2026)(releases per month) | 2-3 per month | — |
| Enterprise Support Response Time(hours) | 1 | — |
| Pro/Standard Plan Monthly Cost(USD/month) | $13.33 | — |
| Setup Time (Minutes)(minutes) | 5-10 | — |
| Setup Time for New Users(minutes) | 1 (one-click join link) | — |
| Gartner Review Rating(stars) | 4.5 stars (6,286 reviews) | — |
| Average User Rating(out of 5) | 4.5 | — |
| Maximum Live Participants(participants) | 300 (Pro+) | — |
| Webinar Capacity(attendees) | 1000+ (webinar feature) | — |
| Max Participants (Free Plan)(people) | Up to 100 (time-limited to 40 minutes) | — |
| Max Participants (Paid Plan)(people) | 300 | — |
| Free Plan Recording Limit(recordings per month) | 40 minutes (3+ participants) | — |
| AI Features Available (2026) | AI Companion 3.0, real-time translation, auto bug reporting | — |
| Maximum Webinar Attendees(participants) | 10,000 participants | — |
| AI Features in Base Tier | Yes (AI Companion 3.0) | — |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | Baseline (higher cost) | — |
| Starting Price(USD) | $0 (Free) | — |
| User Review Rating(stars) | 4.6 | — |
| AI Features(count) | AI Companion 3.0, agentic AI | — |
| AI Features (2026) | AI Companion 3.0, real-time translation, agentic AI | — |
| Real-Time Translation | Available (AI Companion 3.0) | — |
| Asynchronous Communication | Secondary with Zoom Chat | — |
| Zoom Rooms Cost(USD per room/month) | $41.58 | — |
| Meeting Participant Limit(Users) | Unlimited | — |
| Maximum Participants Per Meeting(participants) | 300 standard (1000 webinar) | — |
| Setup Complexity | Moderately complex | — |
| Average Setup Time for New Recording/Meeting(minutes) | 7 minutes | — |
| Setup Time for First Meeting(minutes) | 5-10 (scheduling + setup) | — |
| Maximum Meeting Participants(participants) | 500+ (Professional tier) | — |
| Standard Video Resolution(pixels) | 1920x1080 | — |
| AI Features Integration(count) | 3 (auto-transcription, noise suppression, chat summary) | — |
| Maximum Participants(people) | 10,000 | — |
| Maximum Free Meeting Duration(hours) | 40 minutes | — |
| Free Plan Participant Capacity(participants) | 300 participants | — |
| Enterprise Uptime SLA(percent) | 99.99% | — |
| Free Cloud Recording Storage(text) | Local device only (extra $2.49/mo for cloud) | — |
Cisco WebexZZoom
Maximum Meeting Participants (Free)(participants)
100 participants
—
Maximum Meeting Participants (Paid)(participants)
40,000 participants
—
Free Plan Message History(months)
Unlimited
—
Free Plan Duration
40 minutes unlimited users
—
Free Group Meeting Duration(minutes)
40 minutes
—
Pro Plan Monthly Cost (Annual Billing)(USD per user)
$15.99
—
Free Plan Meeting Duration Limit(minutes)
40 minutes (3+ participants)
—
Pro Plan Monthly Cost(USD)
$13.49
$15.99
Standard Plan Price(USD/user/month)
$14.99
—
Starting Monthly Cost Per User(USD)
$15.99
—
Show 14 more attributes
Starting Price (Professional Plan)(USD/user/month)
$17.95
$15.99
Free Plan Monthly Cost(USD)
$0
—
Basic Plan Monthly Cost(USD)
$15/month
—
Starting Monthly Price per User(USD)
$14.16
—
Mid-Tier Price(USD/month)
$14-$29
—
Pro/Standard Monthly Cost(USD per user/month)
$14-$29
—
Free Tier Cost(USD)
Free Basic plan
—
Paid Plan Cost (Single User/Month)(USD)
Pro plan $14-29
—
Pro Plan Annual Cost(USD)
$191.88/year
—
Free Tier Monthly Cost(USD)
$0 (limited)
—
Monthly Cost (Pro Plan)(USD)
$20.99
—
Free Plan Recording Duration Limit(minutes)
None (40 min meeting limit, no cloud recording)
—
Lowest Paid Monthly Plan(USD)
$15.99
—
Enterprise Plan Starting Price (Monthly)(USD per user)
$15.99
—
Available Integrations(count)
200+ integrations
1000+
Third-Party Integrations Available(apps)
1,500+ integrations
—
End-to-End Encryption Available
Yes, all plans
—
End-to-End Encryption Availability
All paid tiers
Pro+ tier only
Enterprise Security Certifications
SOC 2, HIPAA, FedRAMP, ISO 27001
—
SOC 2 Compliance(text)
Yes, SOC 2 Type II
—
Security Certifications(count)
6 (SOC 2, FedRAMP, HIPAA)
—
AI Meeting Assistant
Webex Assistant (transcription, summary)
Yes (AI Companion)
AI Meeting Assistant Cost(USD/month)
Included free
—
FedRAMP Authorization(boolean)
Yes
—
FedRAMP Certification
Yes
—
HIPAA Compliance Certification
Yes (BAA available)
Yes (BAA available)
Monthly Active Users (MAU)(millions)
220M
—
Maximum Video Resolution(pixels)
4K (3840x2160)
—
Maximum Screen Recording Resolution(pixels)
1080p at 60fps
—
Maximum Video Sharing Quality(fps at resolution)
60fps at 1080p
—
Maximum Video Resolution (Free Plan)(pixels)
720p
—
Meeting Recording Retention (Free)(days)
30 days
—
Annual Recording Storage (Per User)(GB)
40GB
—
Cloud Storage Included(GB)
Limited (varies by plan)
—
Free Plan Monthly Cloud Storage(GB)
1 GB
—
Meeting Recording Storage (Free)(hours)
Paid only
—
Show 1 more attribute
Free Cloud Storage(GB)
0
—
Native Microsoft Office Integration
Limited (manual upload required)
—
Native Integrations Available(integrations)
200+
—
Google Workspace Integration
Third-party plugin required
—
Native Google Workspace Integration
Basic
—
Cisco Hardware Integration(compatibility)
Third-party compatible
—
Show 1 more attribute
Office 365 Integration Level(integration score)
Basic (Calendar sync only)
—
Supported Operating Systems
Windows, Mac, Linux, iOS, Android, Web
—
Cross-Platform Interoperability
Good (Slack, Teams, Google)
—
Monthly Active Users(millions)
80 million
—
Fortune 500 Adoption Rate(percent)
43%
—
Maximum Meeting Participants(participants)
40,000
10,000
Free Meeting Duration Limit(minutes)
40 minutes (3+ participants)
40 minutes (3+ participants)
Global Market Share(%)
16.5%
—
Enterprise Deployment Adoption (500+ seat orgs)(percentage)
33% of deployments
—
Enterprise Market Share(percent)
52%
—
Native Salesforce Integration
Yes, deep native integration
—
Third-party Integrations(integrations)
1000+
—
AI Meeting Summaries
Yes, Business plan+
—
Maximum Free Participants(participants)
300 participants
—
Built-in AI Features
5+ (Companion, Summaries, Previews, Smart Compose)
—
Engagement Tools Available(count)
6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription)
—
Meeting Recording Storage (Free Plan)(hours)
1GB cloud storage
—
Show 17 more attributes
Virtual Background Library(quality level)
Extensive HD with filters
—
Pro Plan Participant Limit(participants)
300+
—
Free Plan Group Meeting Duration(minutes)
40 minutes
—
Free Plan Participant Limit(participants)
100 participants
—
Integrated Calling Plans(included)
Separate add-on service
—
Advanced Meeting Analytics(included)
Basic analytics
—
Interactive Video Elements
Basic editing, transcription
—
Free Meeting Duration (3+ participants)(minutes)
40 minutes
—
Real-Time Translation Languages(count)
40+ languages (2026)
—
Group Video Call Duration Limit (Free)(minutes)
40 minutes
—
Real-Time Translation Support(Languages)
95+ languages (2026)
—
Message History Retention(text)
Not applicable (meeting-focused)
—
AI Assistant Capabilities(text)
AI Companion 3.0 with agentic AI
—
AI Transcription Support (Standard Tier)(hours/month)
40 hours/month (Zoom One plan)
—
Screen Sharing Participants(simultaneous users)
1 primary
—
Chat Message Retention (Free Tier)(months)
30 days
—
Auto-Generated Captions Languages Supported(languages)
Zoom English only (free plan); 128+ (paid)
—
Minimum Bandwidth (HD Video)(Mbps)
1.5 Mbps
—
Video Quality (Free Plan)(resolution)
HD (720p)
—
Video Quality (Standard)(resolution & fps)
1080p @ 30fps
—
4K Video Quality Support(fps)
4K @ 60fps (Pro+)
—
Enterprise Setup Time(days)
14-28 days
—
Setup Time Required(hours)
Schedule meeting in advance
—
Daily Active Users(millions)
70 million
306 million
Free Plan Cloud Recording Storage(GB)
Unlimited (1-month retention)
1 GB
Mobile App Rating (iOS)(stars)
4.5 stars
4.6 stars
Mobile App Quality Rating(out of 5)
4.7
—
Chat Message Formatting Options(capabilities)
Rich formatting, code blocks, file sharing, emoji reactions
—
Meeting Type
Synchronous (real-time)
—
Mobile App Support
iOS, Android, full feature parity
—
Update Frequency (2026)(releases per month)
2-3 per month
—
Enterprise Support Response Time(hours)
1
—
Pro/Standard Plan Monthly Cost(USD/month)
$13.33
—
Setup Time (Minutes)(minutes)
5-10
—
Setup Time for New Users(minutes)
1 (one-click join link)
—
Gartner Review Rating(stars)
4.5 stars (6,286 reviews)
—
Average User Rating(out of 5)
4.5
—
Maximum Live Participants(participants)
300 (Pro+)
—
Webinar Capacity(attendees)
1000+ (webinar feature)
—
Max Participants (Free Plan)(people)
Up to 100 (time-limited to 40 minutes)
—
Max Participants (Paid Plan)(people)
300
—
Free Plan Recording Limit(recordings per month)
40 minutes (3+ participants)
—
AI Features Available (2026)
AI Companion 3.0, real-time translation, auto bug reporting
—
Maximum Webinar Attendees(participants)
10,000 participants
—
AI Features in Base Tier
Yes (AI Companion 3.0)
—
3-Year TCO Advantage for 1,000 Users with M365(percentage savings)
Baseline (higher cost)
—
Starting Price(USD)
$0 (Free)
—
User Review Rating(stars)
4.6
—
AI Features(count)
AI Companion 3.0, agentic AI
—
AI Features (2026)
AI Companion 3.0, real-time translation, agentic AI
—
Real-Time Translation
Available (AI Companion 3.0)
—
Asynchronous Communication
Secondary with Zoom Chat
—
Zoom Rooms Cost(USD per room/month)
$41.58
—
Meeting Participant Limit(Users)
Unlimited
—
Maximum Participants Per Meeting(participants)
300 standard (1000 webinar)
—
Setup Complexity
Moderately complex
—
Average Setup Time for New Recording/Meeting(minutes)
7 minutes
—
Setup Time for First Meeting(minutes)
5-10 (scheduling + setup)
—
Maximum Meeting Participants(participants)
500+ (Professional tier)
—
Standard Video Resolution(pixels)
1920x1080
—
AI Features Integration(count)
3 (auto-transcription, noise suppression, chat summary)
—
Maximum Participants(people)
10,000
—
Maximum Free Meeting Duration(hours)
40 minutes
—
Free Plan Participant Capacity(participants)
300 participants
—
Enterprise Uptime SLA(percent)
99.99%
—
Free Cloud Recording Storage(text)
Local device only (extra $2.49/mo for cloud)
—
Pros & Cons
10 pros·6 cons across both
Z
Cisco Webex
+5-3
Pros
- End-to-end encryption included in all paid tiers (not optional add-on)
- Supports up to 40,000 participants per meeting (4x Zoom's limit)
- Advanced data residency options for GDPR/HIPAA compliance
- Free plan includes cloud recording and transcription
- Integrated whiteboarding and annotation tools
Cons
- Significantly lower market adoption (70M vs 306M daily users) limits network effects
- Steeper learning curve with more complex interface than Zoom
- Lower mobile app rating (4.5 vs 4.6 stars) indicates stability issues on mobile
Z
Zoom
+5-3
Pros
- 306 million daily meeting participants ensures high compatibility and network effects
- Minimal learning curve with intuitive one-click join functionality
- Superior mobile experience (4.6-star iOS rating) with reliable performance
- Aggressive pricing at $15.99/user/month undercuts most competitors
- Industry-standard for remote work (86% of enterprise workers use Zoom per 2024 surveys)
Cons
- End-to-end encryption only available on Pro+ tier, adding cost for security-conscious users
- Maximum 10,000 participants per meeting insufficient for large-scale webinars or events
- Free plan lacks cloud recording capability, forcing immediate upgrade for that feature
Frequently Asked Questions
5 questions
Webex offers better default security with end-to-end encryption included in all paid tiers, while Zoom requires a Pro+ upgrade for this feature. Both hold SOC 2 Type II certification and HIPAA compliance options. For regulated industries, Webex's automatic encryption and advanced data residency controls provide stronger out-of-box protection. Zoom's security model requires users to actively enable premium features, creating potential compliance gaps in organizations with less technical oversight.
Resources & Learn More
Curated sources to dive deeper
Where to Buy
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