Zoom vs Webex
Z
Zoom
Leading cloud video conferencing platform with 300M+ daily users
Small to mid-sized teams, educational institutions, and organizations prioritizing ease of use and broad integrations
VS
Webex
Cisco-powered unified communications platform combining video, calling, and messaging
Enterprise organizations with Cisco infrastructure, regulated industries needing advanced security, and companies requiring unified communications across voice, video, and messaging
Short Answer
Zoom dominates with superior ease of use, broader integrations, and market-leading adoption, while Webex excels in enterprise security, Cisco ecosystem integration, and advanced collaboration features like People Insights. Both offer comparable pricing and 4.5-star ratings, making the choice dependent on organizational infrastructure and priorities.
Our Verdict
Both Zoom and Webex are enterprise-grade solutions with identical 4.5-star Gartner ratings and competitive pricing. Zoom is ideal for organizations prioritizing ease of use, rapid adoption, and broad third-party integrations, while Webex suits enterprises with existing Cisco infrastructure, advanced security requirements, and need for integrated communications. The choice hinges on your existing tech stack and organizational priorities rather than fundamental capability gaps.
Zoom10
5Webex
Choose Zoom if
Small to mid-sized teams, educational institutions, and organizations prioritizing ease of use and broad integrations
Key Differences at a Glance
🔹
Market Adoption & User Base: Zoom wins (6,286 reviews on Gartner vs 3,129 reviews on Gartner)
🔹
Enterprise Integration Focus: Webex wins (Optimized for Cisco ecosystem vs Multi-platform agnostic)
🔹
Advanced Polling & Analytics: Webex wins (Slido integration & People Insights vs Basic Q&A features)
Key Facts & Figures
| Metric | Zoom | Webex | Diff |
|---|---|---|---|
| Maximum Free Participants(participants) | 300 participants | — | — |
| Built-in AI Features(count) | 5+ (Companion, Summaries, Previews, Smart Compose) | — | — |
| Engagement Tools Available(count) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | — | — |
| Update Frequency (2026)(releases per month) | 2-3 per month | — | — |
Key Differences
Zoom
Attribute
Webex
6,286 reviews on Gartner🏆
Market Adoption & User Base
3,129 reviews on Gartner
Multi-platform agnostic
Enterprise Integration Focus
Optimized for Cisco ecosystem🏆
Basic Q&A features
Advanced Polling & Analytics
Slido integration & People Insights
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Last updated: April 13, 2026AI generated
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