DR
4 min read
Zoom vs Microsoft Teams 2026 Comparison
VS
Microsoft Teams
Unified communications platform integrated with Microsoft 365, combining chat, calls, and meetings.
Enterprises using Microsoft 365, organizations needing persistent collaboration spaces, hybrid teams requiring integrated chat and document workflows, companies valuing seamless Office integration
Score67%
265 attributes7 differences18 pros/cons
Quick Answer
AI SummaryZoom excels as a dedicated meeting platform with superior video quality and easier external access, while Microsoft Teams integrates deeply into workplace workflows with better chat, collaboration, and Office 365 ecosystem connectivity. The choice depends on whether meetings are your primary need (Zoom) or part of a broader collaboration suite (Teams).
Read full verdictBoth platforms are robust and excel in different contexts. Zoom dominates for webinars, client meetings, and situations requiring quick external access with superior video quality. Microsoft Teams wins for organizations deeply embedded in Office 365 ecosystems seeking unified communication, persistent chat channels, and document collaboration. Choose Zoom if meetings are discrete events; choose Teams if meetings are one node in ongoing workspace collaboration.
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Choose Zoom if
Companies prioritizing meeting quality, external client calls, webinars, and flexible access; organizations without heavy Microsoft ecosystem investment
Choose Microsoft Teams if
Best pickEnterprises using Microsoft 365, organizations needing persistent collaboration spaces, hybrid teams requiring integrated chat and document workflows, companies valuing seamless Office integration
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Key Differences at a Glance
- Free Meeting Duration:✓ Microsoft Teams wins(60 minutes vs 40 minutes)
- Meeting-First vs Workspace-First Design:Meeting-centric with standalone cloud library vs Integrated into channels, SharePoint, and OneDrive
- Free Video Recording:✓ Zoom wins(Yes, included vs No, requires paid plan)
Key Facts & Figures
168 numeric metrics compared
| Metric | Zoom | Microsoft Teams | Ratio |
|---|---|---|---|
| Maximum Free Participants(participants) | 300 participants | — | — |
| Built-in AI Features | 5+ (Companion, Summaries, Previews, Smart Compose) | — | — |
| Engagement Tools Available(count) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | — | — |
| Update Frequency (2026)(releases per month) | 2-3 per month | — | — |
| Free Plan Monthly Cost(USD) | $0 | $6 (Teams Essentials) | |
| Pro/Standard Plan Monthly Cost(USD/month) | $13.33 | — | — |
| Pro Plan Participant Limit(participants) | 300+ | — | — |
| Cloud Storage Included(GB) | Limited (varies by plan) | — | — |
| Setup Time (Minutes)(minutes) | 5-10 | — | — |
| Basic Plan Monthly Cost(USD) | $15/month | — | — |
| Pro Plan Monthly Cost(USD) | $15.99 | $6.99 | |
| Free Plan Group Meeting Duration(minutes) | 40 minutes | 60 | |
| Free Plan Participant Limit(participants) | 100 participants | — | — |
| Gartner Review Rating(stars) | 4.5 stars (6,286 reviews) | — | — |
| Maximum Live Participants(participants) | 300 (Pro+) | — | — |
| Webinar Capacity(attendees) | 1000+ (webinar feature) | — | — |
| Starting Monthly Price Per User(USD) | $14.16 | $4.50 | |
| Free Meeting Duration (3+ participants)(minutes) | 40 minutes | 60 minutes | |
| Real-Time Translation Languages(count) | 40+ languages (2026) | 31 languages | |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 33% of deployments | 67% of deployments | |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | Baseline (higher cost) | 47% lower cost | |
| Starting Price(USD) | $0 (Free) | — | — |
| User Review Rating(stars) | 4.6 | — | — |
| Pro/Standard Monthly Cost(USD per user/month) | $14-$29 | — | — |
| Third-party Integrations(integrations) | 1000+ | — | — |
| Zoom Rooms Cost(USD per room/month) | $41.58 | — | — |
| Free Tier Cost(USD) | Free Basic plan | — | — |
| Group Video Call Duration Limit (Free)(minutes) | 40 minutes | — | — |
| Maximum Meeting Participants(participants) | 500+ (Professional tier) | — | — |
| Max Participants (Free Plan)(people) | Up to 100 (time-limited to 40 minutes) | — | — |
| Free Plan Monthly Cloud Storage(GB) | 1 GB | — | — |
| Pro Plan Annual Cost(USD) | $191.88/year | $70/year (via Microsoft 365 Business Basic) | |
| Average Setup Time for New Recording/Meeting(minutes) | 7 minutes | — | — |
| Third-Party Integrations Available(integrations) | 1,500+ integrations | 500+ | |
| Max Participants (Paid Plan)(people) | 300 | — | — |
| Maximum Participants Per Meeting(participants) | 300 standard (1000 webinar) | 300 standard | |
| Free Tier Monthly Cost(USD) | $0 (limited) | $0 (limited) | |
| Standard Video Resolution(pixels) | 1920x1080 | 1920x1080 | |
| Screen Sharing Participants(simultaneous users) | 1 primary | 1 primary | |
| Meeting Recording Storage (Free)(hours) | Paid only | Unlimited in OneDrive | |
| Mobile App Quality Rating(stars) | 4.7 | 4.5 | |
| AI Features Integration(count) | 3 (auto-transcription, noise suppression, chat summary) | 8 (Copilot, live transcription, noise suppression, translation) | |
| Enterprise Support Response Time(hours) | 1 | 1 | |
| Free Group Meeting Duration(minutes) | 40 minutes | Unlimited | — |
| 4K Video Quality Support(fps) | 4K @ 60fps (Pro+) | 4K @ 30fps (Premium only) | |
| Maximum Meeting Participants(participants) | 10,000 | 10,000 | |
| Monthly Cost (Pro Plan)(USD) | $20.99 | $15 (Essentials) / $20 (Standard) | |
| Chat Message Retention (Free Tier)(months) | 30 days | 36+ months | |
| Setup Time for New Users(hours) | 1 (one-click join link) | 8-10 (account creation + installation) | |
| Maximum Participants(participants) | 10,000 | — | — |
| Free Cloud Storage(GB) | 0 | — | — |
| Lowest Paid Monthly Plan(USD) | $15.99 | — | — |
| Auto-Generated Captions Languages Supported(languages) | Zoom English only (free plan); 128+ (paid) | — | — |
| Available Integrations(count) | 1000+ | 1,000+ native integrations | |
| Average User Rating(out of 5) | 4.5 | — | — |
| Setup Time for First Meeting(minutes) | 5-10 (scheduling + setup) | — | — |
| Maximum Free Meeting Duration(hours) | 40 minutes | — | — |
| Free Plan Participant Capacity(participants) | 300 participants | — | — |
| Enterprise Plan Starting Price (Monthly)(USD per user) | $15.99 | — | — |
| Enterprise Uptime SLA(%) | 99.99% | — | — |
| Maximum Webinar Attendees(participants) | 10,000 participants | — | — |
| Enterprise Market Share(%) | 52% | — | — |
| Daily Active Users(millions) | 306 million | 320 million | |
| Starting Price (Professional Plan)(USD/user/month) | $15.99 | — | — |
| Free Plan Cloud Recording Storage(GB) | 1 GB | — | — |
| Mobile App Rating (iOS)(stars out of 5) | 4.6 stars | — | — |
| Free Meeting Duration Limit(minutes) | 40 minutes (3+ participants) | Unlimited | — |
| Free Tier Group Video Call Duration Limit(minutes) | 40 minutes | — | — |
| Monthly Cost (Pro/Premium Plan)(USD) | $15.99 | — | — |
| Maximum Group Call Participants (Free Tier)(users) | 3 (40-min limit) | — | — |
| Screen Share FPS (Free Tier)(fps) | 30 | — | — |
| Maximum Webinar Participants (Paid Plan)(users) | 1,000 | — | — |
| Free Tier Video Duration Per Recording(minutes) | 40 minutes (group calls) | — | — |
| Maximum Live Participants (Free Tier)(participants) | Up to 100 (40 min limit) | — | — |
| Maximum Webinar Capacity (Paid)(participants) | 10,000+ (Zoom Webinar) | — | — |
| AI Transcription Accuracy(percent) | 95% accuracy (Pro+) | — | — |
| Languages Supported for Transcription(languages) | 40+ languages | — | — |
| Third-Party App Integrations(count) | 1,000+ integrations | 1,000+ | |
| App Integrations(count) | ~700 | ~700 | |
| Paid Starting Price(USD/user/mo) | Included with M365 | Included with M365 | |
| Maximum Webinar Participants(participants) | 10,000 | 10,000 | |
| Maximum Free Breakout Rooms(rooms) | 50 rooms | 50 rooms | |
| Starting Paid Plan Cost(USD/month) | $6/month (Microsoft 365 bundle) | $6/month (Microsoft 365 bundle) | |
| Standalone Monthly Pricing (Pro Tier)(USD per user per month) | $6.00 (with Microsoft 365 Business Basic) | $6.00 (with Microsoft 365 Business Basic) | |
| Annual Cost per User (Pro Tier)(USD) | $72 (bundled pricing) | $72 (bundled pricing) | |
| Video Meeting Capacity(participants) | Up to 10,000 | Up to 10,000 | |
| Mobile App Feature Parity | 85% | 85% | |
| Maximum Free Tier Group Meeting Duration(hours) | 24 hours | 24 hours | |
| Free Tier Participant Limit(participants) | 100 participants | 100 participants | |
| Gartner Meeting Solutions Rating(stars) | 4.5 stars | 4.5 stars | |
| Gartner Review Sample Size(reviews) | 3,669 reviews | 3,669 reviews | |
| Gartner Customer Rating(stars) | 4.5 stars | 4.5 stars | |
| Customer Reviews Analyzed(count) | 3,668 reviews | 3,668 reviews | |
| Video Quality Rating(%) | 7.9% positive | 7.9% positive | |
| Base Pricing (Monthly)(USD) | $7.00 (Business Basic 2026 price) | $7.00 (Business Basic 2026 price) | |
| Maximum Video Meeting Participants(participants) | 300+ participants | 300+ participants | |
| Language Translation Support(languages) | 40+ languages (Teams Premium) | 40+ languages (Teams Premium) | |
| Registered Users Globally(millions) | 350+ million monthly active users | 350+ million monthly active users | |
| Monthly Active Users (MAU)(millions) | 320M | 320M | |
| Free Plan Meeting Duration Limit(minutes) | 60 minutes (3+ participants) | 60 minutes (3+ participants) | |
| Minimum Bandwidth for HD Video(Mbps) | 4.5 Mbps | 4.5 Mbps | |
| Monthly Active Users (2024)(millions) | 320 million | 320 million | |
| Starting Price (Monthly)(USD) | $0 (Free) or $6 (Standard) | $0 (Free) or $6 (Standard) | |
| Native Third-Party Integrations(count) | 500+ apps | 500+ apps | |
| Maximum Video Conference Participants(participants) | 10,000 participants | 10,000 participants | |
| Paid Plan Starting Price(USD/month) | $6 | $6 | |
| Third-Party Integrations(apps) | 500+ | 500+ | |
| Max Video Conference Participants(people) | 10000 | 10000 | |
| Voice Codec Quality Rating(score (1-10)) | 8 | 8 | |
| Enterprise Security Certifications(count) | SOC 2, FedRAMP, ISO 27001, HIPAA | SOC 2, FedRAMP, ISO 27001, HIPAA | |
| Time to Deploy(seconds (average)) | 1-3 | 1-3 | |
| Uptime Guarantee(percent) | 99.9% | 99.9% | |
| Video Conference Max Participants(participants) | 300 | 300 | |
| Free Tier File Storage(GB per user) | 100 GB per user | 100 GB per user | |
| Message Search History (Free Tier)(days) | 90 days | 90 days | |
| Annual Subscription Cost (Pro, 100 users)(USD) | $7,800 or free with Microsoft 365 | $7,800 or free with Microsoft 365 | |
| Desktop App Memory Usage(MB) | 450 MB | 450 MB | |
| Voice Latency(milliseconds) | 80-120ms | 80-120ms | |
| Free Tier Call Duration Limit(minutes) | 60 minutes (100 participants max) | 60 minutes (100 participants max) | |
| Monthly Cost (1 Pro User)(USD) | $6.00 | $6.00 | |
| Screen Sharing Maximum FPS(fps) | 30fps | 30fps | |
| Supported Language Captions(languages) | 60+ languages | 60+ languages | |
| Maximum Free Server Categories(categories) | Limited (fixed structure) | Limited (fixed structure) | |
| Enterprise Fortune 500 Adoption Rate(percent) | 80% | 80% | |
| Free Tier Meeting Duration for Group Calls(minutes) | 60 minutes (unlimited participants) | 60 minutes (unlimited participants) | |
| Maximum Participants (Standard Meeting)(people) | 300 participants | 300 participants | |
| Free Plan Cloud Storage(GB) | 5 GB (OneDrive) | 5 GB (OneDrive) | |
| Breakout Rooms Maximum Count(rooms) | 50 breakout rooms | 50 breakout rooms | |
| Global Enterprise Video Conferencing Market Share (2024)(percent) | 28.2% | 28.2% | |
| Monthly Subscription Cost (Pro/Standard)(USD) | $0 (bundled) or $12.50 (standalone) | $0 (bundled) or $12.50 (standalone) | |
| Message Delivery Latency(milliseconds) | 200-300ms | 200-300ms | |
| File Upload Limit(GB) | 250GB | 250GB | |
| G2 Ease of Use Rating (2024)(stars) | 4.0/5 | 4.0/5 | |
| Video Meeting Participant Limit(participants) | 300 | 300 | |
| Active Monthly Users(millions) | 300+ million users | 300+ million users | |
| Base Monthly Cost (Single User)(USD) | $4.00 (Teams Essentials) - $12.50 (Teams Premium) | $4.00 (Teams Essentials) - $12.50 (Teams Premium) | |
| Maximum File Upload Size(TB) | 2 GB per file | 2 GB per file | |
| Annual TCO (1,000 users, 3-year average)(USD) | $48,000-150,000 | $48,000-150,000 | |
| Pro Plan Monthly Cost per User(USD) | $6.00 | $6.00 | |
| File Storage Per User(GB) | 1000 (1TB OneDrive) | 1000 (1TB OneDrive) | |
| Maximum Video Conference Participants (Free)(people) | 100 | 100 | |
| Native Integrations Available(integrations) | 1000+ | 1000+ | |
| G2 User Interface Rating(out of 5) | 4.1/5 (8,300 reviews) | 4.1/5 (8,300 reviews) | |
| Maximum Simultaneous Screen Shares(participants) | 4 participants | 4 participants | |
| Maximum Free Plan Participants(people) | 100 participants | 100 participants | |
| Real-Time Caption Languages Supported(languages) | 60+ languages | 60+ languages | |
| Free Group Video Call Duration Limit(minutes) | 60 minutes | 60 minutes | |
| Third-Party Bot Integrations Available(count) | 1,500+ apps | 1,500+ apps | |
| Base Pricing (Team/Workspace)(USD per month) | $6 per user (Teams Essentials) | $6 per user (Teams Essentials) | |
| Voice Latency (Lower is Better)(milliseconds) | 50-80ms | 50-80ms | |
| Free Tier Monthly Active Users(millions) | 320 million | 320 million | |
| Video Participants (Free Tier)(maximum simultaneous) | 100 video participants | 100 video participants | |
| Workspace/Server Creation Cost(USD per month) | Free Teams ($5-12/month for Pro) | Free Teams ($5-12/month for Pro) | |
| End-to-End Encryption Launch Year(year) | 2021 | 2021 | |
| Cross-Platform Native Support(platforms) | Windows, Mac, iOS, Android | Windows, Mac, iOS, Android | |
| Free Plan Maximum Participants(participants) | 100 | 100 | |
| Mobile App Store Rating(stars out of 5) | 4.2 (2.4M reviews) | 4.2 (2.4M reviews) | |
| Base Monthly Cost Per User(USD) | $6-12 | $6-12 | |
| Video Conference Participant Limit(participants) | 300 participants | 300 participants | |
| Uptime SLA Guarantee(percent) | 99.9% | 99.9% | |
| Third-Party Integrations (Native)(count) | 1000+ via Microsoft AppSource | 1000+ via Microsoft AppSource | |
| Free Trial Period(days) | 30 days (limited features) | 30 days (limited features) | |
| Monthly Cost Per User (Pro Plan)(USD) | $6.00 (or free with M365) | $6.00 (or free with M365) | |
| Message Search Quality Score(1-10 scale) | 6.0 | 6.0 | |
| Max Group Video Call Participants(users) | 10,000 | 10,000 | |
| Setup Time for New Teams(minutes) | 30-45 | 30-45 | |
| User Base Size(millions of developers) | 280 million monthly active | 280 million monthly active | |
| Voice Call Audio Quality Score(1-10 scale) | 8.0 | 8.0 |
Sourced from publicly available data ·
Key Differences
7 attributes compared head-to-head
Z
4ZoomZoom leads1 tie
Zoom
Attribute
Microsoft Teams
- 40 minutesFree Meeting Duration60 minutes(winner)
- Meeting-centric with standalone cloud libraryMeeting-First vs Workspace-First DesignIntegrated into channels, SharePoint, and OneDrive
- Yes, included(winner)Free Video RecordingNo, requires paid plan
- Up to 100 rooms(winner)Free Breakout RoomsUp to 50 rooms
- Limited third-party integrationsOffice 365 IntegrationNative integration with Word, Excel, SharePoint(winner)
- AI Companion included in paid plans(winner)AI Features in Free PlanLimited AI features in free plan
- Fast, no app required for joiners(winner)Browser Join SimplicityOften requires app or account
- Free Meeting Duration
Zoom
40 minutes
Microsoft Teams
60 minutes(winner)
- Meeting-First vs Workspace-First Design
Zoom
Meeting-centric with standalone cloud library
Microsoft Teams
Integrated into channels, SharePoint, and OneDrive
- Free Video Recording
Zoom
Yes, included(winner)
Microsoft Teams
No, requires paid plan
- Free Breakout Rooms
Zoom
Up to 100 rooms(winner)
Microsoft Teams
Up to 50 rooms
- Office 365 Integration
Zoom
Limited third-party integrations
Microsoft Teams
Native integration with Word, Excel, SharePoint(winner)
Full Comparison
| Attribute | Zoom | Microsoft Teams |
|---|---|---|
| Maximum Free Participants(participants) | 300 participants | — |
| Built-in AI Features | 5+ (Companion, Summaries, Previews, Smart Compose) | — |
| Engagement Tools Available(count) | 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | — |
| Meeting Recording Storage (Free Plan)(hours) | 1GB cloud storage | — |
| Virtual Background Library(quality level) | Extensive HD with filters | — |
Show 42 more attributesPro Plan Participant Limit(participants) 300+ — Free Plan Participant Limit(participants) 100 participants — Integrated Calling Plans(included) Separate add-on service — Advanced Meeting Analytics(included) Basic analytics — Interactive Video Elements Basic editing, transcription — Free Meeting Duration (3+ participants)(minutes) 40 minutes 60 minutes Real-Time Translation Languages(count) 40+ languages (2026) 31 languages Group Video Call Duration Limit (Free)(minutes) 40 minutes — Real-Time Translation Support(Languages) 95+ languages (2026) — Message History Retention(text) Not applicable (meeting-focused) — AI Assistant Capabilities(text) AI Companion 3.0 with agentic AI — AI Transcription Support (Standard Tier)(hours/month) 40 hours/month (Zoom One plan) — Screen Sharing Participants(simultaneous users) 1 primary 1 primary Chat Message Retention (Free Tier)(months) 30 days 36+ months Auto-Generated Captions Languages Supported(languages) Zoom English only (free plan); 128+ (paid) — Native Meeting Recording Yes (all plans) — Persistent Message History No (transcripts only) — Third-Party App Integrations(count) 1,000+ integrations 1,000+ App Integrations(count) ~700 — Video Meeting Capacity(participants) Up to 10,000 — Native Office Integration Native with SharePoint, OneDrive, Office Web Apps — AI Copilot Features Microsoft Copilot Pro (enterprise AI, meeting insights) — Maximum Free Tier Group Meeting Duration(hours) 24 hours — AI Meeting Notes Availability Premium only ($10/user/month) — AI Meeting Summaries Basic transcription only — Maximum Video Meeting Participants(participants) 300+ participants — Language Translation Support(languages) 40+ languages (Teams Premium) — Maximum Video Conference Participants(participants) 10,000 participants — Max Video Conference Participants(people) 10000 — Video Conference Max Participants(participants) 300 — Message Search History (Free Tier)(days) 90 days — Supported Language Captions(languages) 60+ languages — Breakout Rooms Maximum Count(rooms) 50 breakout rooms — Message Search Speed (Free Tier)(indexing scope) Last 3 months only — Message History Retention (Free Tier)(days) Unlimited — Video Meeting Participant Limit(participants) 300 — Free Tier Message History(messages) 10,000 most recent — Video Participants (Free Tier)(maximum simultaneous) 100 video participants — Video Conference Participant Limit(participants) 300 participants — Max Group Video Call Participants(users) 10,000 — Voice Call Audio Quality Score(1-10 scale) 8.0 — Offline Message Functionality(yes/no) Full — | ||
| Video Quality (Free Plan)(resolution) | HD (720p) | — |
| Video Quality (Standard)(resolution & fps) | 1080p @ 30fps | 1080p @ 30fps |
| 4K Video Quality Support(fps) | 4K @ 60fps (Pro+)(winner) | 4K @ 30fps (Premium only) |
| Message Search Speed(seconds) | 2-4 seconds average | — |
| Minimum Bandwidth for HD Video(Mbps) | 4.5 Mbps | — |
Show 7 more attributesTime to Deploy(seconds (average)) 1-3 — Uptime Guarantee(percent) 99.9% — Desktop App Memory Usage(MB) 450 MB — Voice Latency(milliseconds) 80-120ms — Screen Sharing Maximum FPS(fps) 30fps — Message Delivery Latency(milliseconds) 200-300ms — Voice Latency (Lower is Better)(milliseconds) 50-80ms — | ||
| Chat Message Formatting Options(capabilities) | Rich formatting, code blocks, file sharing, emoji reactions | — |
| Meeting Type | Synchronous (real-time) | — |
| Google Workspace Integration | Third-party plugin required | — |
| Native Google Workspace Integration | Basic | — |
| Cisco Hardware Integration(compatibility) | Third-party compatible | — |
| Office 365 Integration Level(integration score) | Basic (Calendar sync only) | Native (OneDrive, SharePoint, Outlook, Excel co-auth) |
| Native Microsoft Office Integration | Full (Word, Excel, PowerPoint, Outlook) | — |
Show 4 more attributesMicrosoft 365 Ecosystem Integration(integration depth) Native: Word, Excel, SharePoint, OneDrive, Outlook, Power BI — Office Suite Integration Level Office 365/Microsoft 365 (native) — Microsoft 365 Integration Full integration with Office apps — Calendar Integration Native Outlook calendar sync — | ||
| Mobile App Support(platforms) | iOS, Android, full feature parity | — |
| Browser Join Without App | Often requires app/account | — |
| Auto-Generated Meeting Transcripts | Available (free in 43 languages) | — |
| Real-Time Caption Languages Supported(languages) | 60+ languages | — |
| Update Frequency (2026)(releases per month) | 2-3 per month | — |
| Enterprise Support Response Time(hours) | 1 | 1 |
| Free Plan Monthly Cost(USD) | $0(winner) | $6 (Teams Essentials) |
| Basic Plan Monthly Cost(USD) | $15/month | — |
| Pro Plan Monthly Cost(USD) | $15.99 | $6.99(winner) |
| Starting Monthly Price Per User(USD) | $14.16 | $4.50(winner) |
| Mid-Tier Price(USD/month) | $14-$29 | — |
Show 25 more attributesPro/Standard Monthly Cost(USD per user/month) $14-$29 — Free Tier Cost(USD) Free Basic plan — Paid Plan Cost (Single User/Month)(USD) Pro plan $14-29 — Pro Plan Annual Cost(USD) $191.88/year $70/year (via Microsoft 365 Business Basic) Free Tier Monthly Cost(USD) $0 (limited) $0 (limited) Monthly Cost (Pro Plan)(USD) $20.99 $15 (Essentials) / $20 (Standard) Free Plan Recording Duration Limit(minutes) None (40 min meeting limit, no cloud recording) — Lowest Paid Monthly Plan(USD) $15.99 — Enterprise Plan Starting Price (Monthly)(USD per user) $15.99 — Starting Price (Professional Plan)(USD/user/month) $15.99 — Starting Paid Plan Cost(USD/month) $6/month (Microsoft 365 bundle) — Standalone Monthly Pricing (Pro Tier)(USD per user per month) $6.00 (with Microsoft 365 Business Basic) — Annual Cost per User (Pro Tier)(USD) $72 (bundled pricing) — Base Pricing (Monthly)(USD) $7.00 (Business Basic 2026 price) — Starting Price (Monthly)(USD) $0 (Free) or $6 (Standard) — Paid Plan Starting Price(USD/month) $6 — Annual Subscription Cost (Pro, 100 users)(USD) $7,800 or free with Microsoft 365 — Free Tier Call Duration Limit(minutes) 60 minutes (100 participants max) — Monthly Cost (1 Pro User)(USD) $6.00 — Monthly Subscription Cost (Pro/Standard)(USD) $0 (bundled) or $12.50 (standalone) — Base Monthly Cost (Single User)(USD) $4.00 (Teams Essentials) - $12.50 (Teams Premium) — Pro Plan Monthly Cost per User(USD) $6.00 — Workspace/Server Creation Cost(USD per month) Free Teams ($5-12/month for Pro) — Base Monthly Cost Per User(USD) $6-12 — Monthly Cost Per User (Pro Plan)(USD) $6.00 (or free with M365) — | ||
| Pro/Standard Plan Monthly Cost(USD/month) | $13.33 | — |
| AI Meeting Assistant | Yes (AI Companion) | — |
| AI Translation Languages (2026)(languages) | Limited translation features | — |
| AI Meeting Assistant Cost(USD/month) | Copilot Pro required ($20+ per tenant) | — |
| AI Assistant Integration | Copilot with GPT-4, speech-to-text, real-time translation | — |
| Cloud Storage Included(GB) | Limited (varies by plan) | — |
| Free Plan Monthly Cloud Storage(GB) | 1 GB | — |
| Meeting Recording Storage (Free)(hours) | Paid only | Unlimited in OneDrive(winner) |
| Free Cloud Storage(GB) | 0 | — |
| Meeting Recording Retention (Free)(days) | Unlimited (OneDrive) | — |
Show 7 more attributesFree Tier File Storage(GB per user) 100 GB per user — Free Plan Cloud Storage(GB) 5 GB (OneDrive) — File Upload Limit(GB) 250GB — Maximum File Upload Size(TB) 2 GB per file — File Storage Per User(GB) 1000 (1TB OneDrive) — Free Recording Storage(GB) Unlimited — Message History Retention (Free)(searchable messages) 3,000 searchable — | ||
| Setup Time (Minutes)(minutes) | 5-10 | — |
| Setup Time for New Users(hours) | 1 (one-click join link)(winner) | 8-10 (account creation + installation) |
| User Learning Curve(difficulty rating) | Steep (enterprise-focused interface) | — |
| Learning Curve(difficulty rating) | 5 | — |
| Message Search Quality Score(1-10 scale) | 6.0 | — |
| Free Plan Group Meeting Duration(minutes) | 40 minutes | 60(winner) |
| Free Plan Maximum Participants(participants) | 100 | — |
| Gartner Review Rating(stars) | 4.5 stars (6,286 reviews) | — |
| Average User Rating(out of 5) | 4.5 | — |
| Gartner Meeting Solutions Rating(stars) | 4.5 stars | — |
| Gartner Review Sample Size(reviews) | 3,669 reviews | — |
| Gartner Customer Rating(stars) | 4.5 stars | — |
Show 2 more attributesCustomer Reviews Analyzed(count) 3,668 reviews — Mobile App Store Rating(stars out of 5) 4.2 (2.4M reviews) — | ||
| Maximum Live Participants(participants) | 300 (Pro+) | — |
| Webinar Capacity(attendees) | 1000+ (webinar feature) | — |
| Max Participants (Free Plan)(people) | Up to 100 (time-limited to 40 minutes) | — |
| Max Participants (Paid Plan)(people) | 300 | — |
| Maximum Meeting Participants(participants) | 10,000 | 10,000 |
Show 3 more attributesMaximum Live Participants (Free Tier)(participants) Up to 100 (40 min limit) — Maximum Webinar Capacity (Paid)(participants) 10,000+ (Zoom Webinar) — Maximum Free Breakout Rooms(rooms) 50 rooms — | ||
| Maximum Screen Recording Resolution(pixels) | 1080p at 60fps | — |
| Maximum Video Sharing Quality(fps at resolution) | 60fps at 1080p | 4K at 30fps |
| Maximum Video Resolution (Free Plan)(pixels) | 720p | — |
| Screen Share FPS (Free Tier)(fps) | 30 | — |
| Default Video Resolution(pixels) | 720p standard (1080p available) | — |
Show 1 more attributeNative Maximum Video Resolution(p/fps) 720p30fps — | ||
| Free Plan Recording Limit(recordings per month) | 40 minutes (3+ participants) | — |
| AI Features Available (2026) | AI Companion 3.0, real-time translation, auto bug reporting | — |
| Maximum Webinar Attendees(participants) | 10,000 participants | — |
| Setup Time Required(hours) | Schedule meeting in advance | — |
| Setup Complexity | Moderately complex | — |
| Average Setup Time for New Recording/Meeting(minutes) | 7 minutes | — |
| Setup Time for First Meeting(minutes) | 5-10 (scheduling + setup) | — |
| Setup Time for New Teams(minutes) | 30-45 | — |
| AI Features in Base Tier | Yes (AI Companion 3.0) | Limited (Copilot requires E5) |
| Enterprise Deployment Adoption (500+ seat orgs)(percentage) | 33% of deployments | 67% of deployments(winner) |
| Enterprise Market Share(%) | 52% | — |
| Global Enterprise Video Conferencing Market Share (2024)(percent) | 28.2% | — |
| 3-Year TCO Advantage for 1,000 Users with M365(percentage savings) | Baseline (higher cost) | 47% lower cost(winner) |
| Starting Price(USD) | $0 (Free) | — |
| Base Pricing (Team/Workspace)(USD per month) | $6 per user (Teams Essentials) | — |
| User Review Rating(stars) | 4.6 | — |
| AI Features(count) | AI Companion 3.0, agentic AI | — |
| Third-party Integrations(integrations) | 1000+ | — |
| Native Microsoft 365 Integration | Native (deep) | — |
| Native Integrations Available(integrations) | 1000+ | — |
| AI Features (2026) | AI Companion 3.0, real-time translation, agentic AI | — |
| Real-Time Translation | Available (AI Companion 3.0) | — |
| Asynchronous Communication | Secondary with Zoom Chat | — |
| Zoom Rooms Cost(USD per room/month) | $41.58 | — |
| Meeting Participant Limit(Users) | Unlimited | — |
| Maximum Participants Per Meeting(participants) | 300 standard (1000 webinar) | 300 standard |
| Maximum Group Call Participants (Free Tier)(users) | 3 (40-min limit) | — |
| Maximum Webinar Participants (Paid Plan)(users) | 1,000 | — |
| Free Tier Participant Limit(participants) | 100 participants | — |
Show 1 more attributeMaximum Participants (Standard Meeting)(people) 300 participants — | ||
| Enterprise Security Certifications | SOC 2, HIPAA, FedRAMP, ISO 27001 | — |
| SOC 2 Compliance(text) | Yes, SOC 2 Type II | — |
| Security Certifications(count) | 6 (SOC 2, FedRAMP, HIPAA) | 8 (SOC 2, FedRAMP, HIPAA, ISO 27001)(winner) |
| End-to-End Encryption Availability | Pro+ tier only | — |
| HIPAA Compliance Certification(yes/no) | Yes (BAA available) | Certified |
Show 5 more attributesEnterprise Security Compliance(certifications) ISO 27001, SOC 2, HIPAA, GDPR — Source Code Availability Closed proprietary — Enterprise Security Certifications(count) SOC 2, FedRAMP, ISO 27001, HIPAA — SOC 2 Type II Compliance Yes (SOC 2, HIPAA, FedRAMP) — End-to-End Encryption Launch Year(year) 2021 — | ||
| Maximum Meeting Participants(participants) | 500+ (Professional tier) | — |
| Third-Party Integrations(apps) | 500+ | — |
| Third-Party Integrations Available(integrations) | 1,500+ integrations(winner) | 500+ |
| Available Integrations(count) | 1000+ | 1,000+ native integrations |
| Native Third-Party Integrations(count) | 500+ apps | — |
| Third-Party Integrations (Native)(count) | 1000+ via Microsoft AppSource | — |
| Standard Video Resolution(pixels) | 1920x1080 | 1920x1080 |
| Maximum Video Resolution(pixels) | 4K (Business plan) | 1080p (1920x1080) |
| Mobile App Quality Rating(stars) | 4.7(winner) | 4.5 |
| Mobile App Rating (iOS)(stars out of 5) | 4.6 stars | — |
| G2 Ease of Use Rating (2024)(stars) | 4.0/5 | — |
| G2 User Interface Rating(out of 5) | 4.1/5 (8,300 reviews) | — |
| AI Features Integration(count) | 3 (auto-transcription, noise suppression, chat summary) | 8 (Copilot, live transcription, noise suppression, translation)(winner) |
| AI-Powered Features(count) | Copilot Pro integration | — |
| Free Group Meeting Duration(minutes) | 40 minutes | Unlimited |
| Maximum Participants(participants) | 10,000 | — |
| Maximum Webinar Participants(participants) | 10,000 | — |
| Maximum Free Meeting Duration(hours) | 40 minutes | — |
| Free Plan Participant Capacity(participants) | 300 participants | — |
| Enterprise Uptime SLA(%) | 99.99% | — |
| Uptime SLA Guarantee(percent) | 99.9% | — |
| Free Cloud Recording Storage(text) | Local device only (extra $2.49/mo for cloud) | — |
| Daily Active Users(millions) | 306 million | 320 million(winner) |
| Free Plan Cloud Recording Storage(GB) | 1 GB | — |
| Free Meeting Duration Limit(minutes) | 40 minutes (3+ participants) | Unlimited |
| Free Tier Group Video Call Duration Limit(minutes) | 40 minutes | — |
| Monthly Cost (Pro/Premium Plan)(USD) | $15.99 | — |
| Free Tier Video Duration Per Recording(minutes) | 40 minutes (group calls) | — |
| AI Transcription Accuracy(percent) | 95% accuracy (Pro+) | — |
| Languages Supported for Transcription(languages) | 40+ languages | — |
| Screen Share Max Resolution(pixels) | 4K @ 15fps available | — |
| Built-in Video Editor in Free Tier | No, separate tool needed | — |
| Paid Starting Price(USD/user/mo) | Included with M365 | — |
| Free Cloud Recording Capability | No, paid only | — |
| Office 365 Native Integration | Full native integration | — |
| Mobile App Feature Parity | 85% | — |
| Microsoft 365 Integration Depth | 8+ apps (Outlook, Excel, Word, OneDrive, SharePoint, Project, Planner, Power BI) | — |
| Advanced Chat Features (Channels, Threading, Workflows) | Advanced (channels, nested threads, queues, connectors) | — |
| 3-Year Total Cost of Ownership (1,000 users)(USD) | Lower (integrated M365) | — |
| Video Quality Rating(%) | 7.9% positive | — |
| Real-Time Translation Support(null) | Limited to basic captions | — |
| Native Cisco Hardware Integration(null) | Third-party device support only | — |
| Voice Chat Quality Rating(subjective score) | Excellent (optimized for reliability) | — |
| Voice Codec Quality Rating(score (1-10)) | 8 | — |
| Video Resolution Support(maximum resolution) | 4K (3840x2160) | — |
| Registered Users Globally(millions) | 350+ million monthly active users | — |
| Monthly Active Users (MAU)(millions) | 320M | — |
| Active Monthly Users(millions) | 300+ million users | — |
| Free Tier Monthly Active Users(millions) | 320 million | — |
| User Base Size(millions of developers) | 280 million monthly active | — |
| Free Plan Meeting Duration Limit(minutes) | 60 minutes (3+ participants) | — |
| Maximum Video Conference Participants (Free)(people) | 100 | — |
| Supported Operating Systems | Windows, Mac, iOS, Android, Web | — |
| Cross-Platform Native Support(platforms) | Windows, Mac, iOS, Android | — |
| Monthly Active Users (2024)(millions) | 320 million | — |
| Deployment Options | Cloud-only (SaaS) | — |
| Data Residency Control(options) | Microsoft-managed regional datacenters (limited control) | — |
| HIPAA Compliance Certified | Yes | — |
| Message History (Free Plan)(days) | unlimited | — |
| Monthly Active Users(millions) | 320 million | — |
| Maximum Free Server Categories(categories) | Limited (fixed structure) | — |
| Enterprise Fortune 500 Adoption Rate(percent) | 80% | — |
| Free Tier Meeting Duration for Group Calls(minutes) | 60 minutes (unlimited participants) | — |
| Open-Source Availability | Proprietary closed-source | — |
| Self-Hosted Deployment Option | Cloud-only SaaS | — |
| On-Premise Deployment Support | Not available | — |
| Annual TCO (1,000 users, 3-year average)(USD) | $48,000-150,000 | — |
| Message Search Capability(text) | Basic keyword search (limited free tier) | — |
| Maximum Simultaneous Screen Shares(participants) | 4 participants | — |
| Maximum Free Plan Participants(people) | 100 participants | — |
| Free Group Video Call Duration Limit(minutes) | 60 minutes | — |
| Third-Party Bot Integrations Available(count) | 1,500+ apps | — |
| Office 365 App Integration Level(integration depth) | Native integration (Word, Excel, PowerPoint, OneDrive) | — |
| Free Trial Period(days) | 30 days (limited features) | — |
ZZoom
Microsoft TeamsMaximum Free Participants(participants)
300 participants
—
Built-in AI Features
5+ (Companion, Summaries, Previews, Smart Compose)
—
Engagement Tools Available(count)
6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription)
—
Meeting Recording Storage (Free Plan)(hours)
1GB cloud storage
—
Virtual Background Library(quality level)
Extensive HD with filters
—
Show 42 more attributes
Pro Plan Participant Limit(participants)
300+
—
Free Plan Participant Limit(participants)
100 participants
—
Integrated Calling Plans(included)
Separate add-on service
—
Advanced Meeting Analytics(included)
Basic analytics
—
Interactive Video Elements
Basic editing, transcription
—
Free Meeting Duration (3+ participants)(minutes)
40 minutes
60 minutes
Real-Time Translation Languages(count)
40+ languages (2026)
31 languages
Group Video Call Duration Limit (Free)(minutes)
40 minutes
—
Real-Time Translation Support(Languages)
95+ languages (2026)
—
Message History Retention(text)
Not applicable (meeting-focused)
—
AI Assistant Capabilities(text)
AI Companion 3.0 with agentic AI
—
AI Transcription Support (Standard Tier)(hours/month)
40 hours/month (Zoom One plan)
—
Screen Sharing Participants(simultaneous users)
1 primary
1 primary
Chat Message Retention (Free Tier)(months)
30 days
36+ months
Auto-Generated Captions Languages Supported(languages)
Zoom English only (free plan); 128+ (paid)
—
Native Meeting Recording
Yes (all plans)
—
Persistent Message History
No (transcripts only)
—
Third-Party App Integrations(count)
1,000+ integrations
1,000+
App Integrations(count)
~700
—
Video Meeting Capacity(participants)
Up to 10,000
—
Native Office Integration
Native with SharePoint, OneDrive, Office Web Apps
—
AI Copilot Features
Microsoft Copilot Pro (enterprise AI, meeting insights)
—
Maximum Free Tier Group Meeting Duration(hours)
24 hours
—
AI Meeting Notes Availability
Premium only ($10/user/month)
—
AI Meeting Summaries
Basic transcription only
—
Maximum Video Meeting Participants(participants)
300+ participants
—
Language Translation Support(languages)
40+ languages (Teams Premium)
—
Maximum Video Conference Participants(participants)
10,000 participants
—
Max Video Conference Participants(people)
10000
—
Video Conference Max Participants(participants)
300
—
Message Search History (Free Tier)(days)
90 days
—
Supported Language Captions(languages)
60+ languages
—
Breakout Rooms Maximum Count(rooms)
50 breakout rooms
—
Message Search Speed (Free Tier)(indexing scope)
Last 3 months only
—
Message History Retention (Free Tier)(days)
Unlimited
—
Video Meeting Participant Limit(participants)
300
—
Free Tier Message History(messages)
10,000 most recent
—
Video Participants (Free Tier)(maximum simultaneous)
100 video participants
—
Video Conference Participant Limit(participants)
300 participants
—
Max Group Video Call Participants(users)
10,000
—
Voice Call Audio Quality Score(1-10 scale)
8.0
—
Offline Message Functionality(yes/no)
Full
—
Video Quality (Free Plan)(resolution)
HD (720p)
—
Video Quality (Standard)(resolution & fps)
1080p @ 30fps
1080p @ 30fps
4K Video Quality Support(fps)
4K @ 60fps (Pro+)
4K @ 30fps (Premium only)
Message Search Speed(seconds)
2-4 seconds average
—
Minimum Bandwidth for HD Video(Mbps)
4.5 Mbps
—
Show 7 more attributes
Time to Deploy(seconds (average))
1-3
—
Uptime Guarantee(percent)
99.9%
—
Desktop App Memory Usage(MB)
450 MB
—
Voice Latency(milliseconds)
80-120ms
—
Screen Sharing Maximum FPS(fps)
30fps
—
Message Delivery Latency(milliseconds)
200-300ms
—
Voice Latency (Lower is Better)(milliseconds)
50-80ms
—
Chat Message Formatting Options(capabilities)
Rich formatting, code blocks, file sharing, emoji reactions
—
Meeting Type
Synchronous (real-time)
—
Google Workspace Integration
Third-party plugin required
—
Native Google Workspace Integration
Basic
—
Cisco Hardware Integration(compatibility)
Third-party compatible
—
Office 365 Integration Level(integration score)
Basic (Calendar sync only)
Native (OneDrive, SharePoint, Outlook, Excel co-auth)
Native Microsoft Office Integration
Full (Word, Excel, PowerPoint, Outlook)
—
Show 4 more attributes
Microsoft 365 Ecosystem Integration(integration depth)
Native: Word, Excel, SharePoint, OneDrive, Outlook, Power BI
—
Office Suite Integration Level
Office 365/Microsoft 365 (native)
—
Microsoft 365 Integration
Full integration with Office apps
—
Calendar Integration
Native Outlook calendar sync
—
Mobile App Support(platforms)
iOS, Android, full feature parity
—
Browser Join Without App
Often requires app/account
—
Auto-Generated Meeting Transcripts
Available (free in 43 languages)
—
Real-Time Caption Languages Supported(languages)
60+ languages
—
Update Frequency (2026)(releases per month)
2-3 per month
—
Enterprise Support Response Time(hours)
1
1
Free Plan Monthly Cost(USD)
$0
$6 (Teams Essentials)
Basic Plan Monthly Cost(USD)
$15/month
—
Pro Plan Monthly Cost(USD)
$15.99
$6.99
Starting Monthly Price Per User(USD)
$14.16
$4.50
Mid-Tier Price(USD/month)
$14-$29
—
Show 25 more attributes
Pro/Standard Monthly Cost(USD per user/month)
$14-$29
—
Free Tier Cost(USD)
Free Basic plan
—
Paid Plan Cost (Single User/Month)(USD)
Pro plan $14-29
—
Pro Plan Annual Cost(USD)
$191.88/year
$70/year (via Microsoft 365 Business Basic)
Free Tier Monthly Cost(USD)
$0 (limited)
$0 (limited)
Monthly Cost (Pro Plan)(USD)
$20.99
$15 (Essentials) / $20 (Standard)
Free Plan Recording Duration Limit(minutes)
None (40 min meeting limit, no cloud recording)
—
Lowest Paid Monthly Plan(USD)
$15.99
—
Enterprise Plan Starting Price (Monthly)(USD per user)
$15.99
—
Starting Price (Professional Plan)(USD/user/month)
$15.99
—
Starting Paid Plan Cost(USD/month)
$6/month (Microsoft 365 bundle)
—
Standalone Monthly Pricing (Pro Tier)(USD per user per month)
$6.00 (with Microsoft 365 Business Basic)
—
Annual Cost per User (Pro Tier)(USD)
$72 (bundled pricing)
—
Base Pricing (Monthly)(USD)
$7.00 (Business Basic 2026 price)
—
Starting Price (Monthly)(USD)
$0 (Free) or $6 (Standard)
—
Paid Plan Starting Price(USD/month)
$6
—
Annual Subscription Cost (Pro, 100 users)(USD)
$7,800 or free with Microsoft 365
—
Free Tier Call Duration Limit(minutes)
60 minutes (100 participants max)
—
Monthly Cost (1 Pro User)(USD)
$6.00
—
Monthly Subscription Cost (Pro/Standard)(USD)
$0 (bundled) or $12.50 (standalone)
—
Base Monthly Cost (Single User)(USD)
$4.00 (Teams Essentials) - $12.50 (Teams Premium)
—
Pro Plan Monthly Cost per User(USD)
$6.00
—
Workspace/Server Creation Cost(USD per month)
Free Teams ($5-12/month for Pro)
—
Base Monthly Cost Per User(USD)
$6-12
—
Monthly Cost Per User (Pro Plan)(USD)
$6.00 (or free with M365)
—
Pro/Standard Plan Monthly Cost(USD/month)
$13.33
—
AI Meeting Assistant
Yes (AI Companion)
—
AI Translation Languages (2026)(languages)
Limited translation features
—
AI Meeting Assistant Cost(USD/month)
Copilot Pro required ($20+ per tenant)
—
AI Assistant Integration
Copilot with GPT-4, speech-to-text, real-time translation
—
Cloud Storage Included(GB)
Limited (varies by plan)
—
Free Plan Monthly Cloud Storage(GB)
1 GB
—
Meeting Recording Storage (Free)(hours)
Paid only
Unlimited in OneDrive
Free Cloud Storage(GB)
0
—
Meeting Recording Retention (Free)(days)
Unlimited (OneDrive)
—
Show 7 more attributes
Free Tier File Storage(GB per user)
100 GB per user
—
Free Plan Cloud Storage(GB)
5 GB (OneDrive)
—
File Upload Limit(GB)
250GB
—
Maximum File Upload Size(TB)
2 GB per file
—
File Storage Per User(GB)
1000 (1TB OneDrive)
—
Free Recording Storage(GB)
Unlimited
—
Message History Retention (Free)(searchable messages)
3,000 searchable
—
Setup Time (Minutes)(minutes)
5-10
—
Setup Time for New Users(hours)
1 (one-click join link)
8-10 (account creation + installation)
User Learning Curve(difficulty rating)
Steep (enterprise-focused interface)
—
Learning Curve(difficulty rating)
5
—
Message Search Quality Score(1-10 scale)
6.0
—
Free Plan Group Meeting Duration(minutes)
40 minutes
60
Free Plan Maximum Participants(participants)
100
—
Gartner Review Rating(stars)
4.5 stars (6,286 reviews)
—
Average User Rating(out of 5)
4.5
—
Gartner Meeting Solutions Rating(stars)
4.5 stars
—
Gartner Review Sample Size(reviews)
3,669 reviews
—
Gartner Customer Rating(stars)
4.5 stars
—
Show 2 more attributes
Customer Reviews Analyzed(count)
3,668 reviews
—
Mobile App Store Rating(stars out of 5)
4.2 (2.4M reviews)
—
Maximum Live Participants(participants)
300 (Pro+)
—
Webinar Capacity(attendees)
1000+ (webinar feature)
—
Max Participants (Free Plan)(people)
Up to 100 (time-limited to 40 minutes)
—
Max Participants (Paid Plan)(people)
300
—
Maximum Meeting Participants(participants)
10,000
10,000
Show 3 more attributes
Maximum Live Participants (Free Tier)(participants)
Up to 100 (40 min limit)
—
Maximum Webinar Capacity (Paid)(participants)
10,000+ (Zoom Webinar)
—
Maximum Free Breakout Rooms(rooms)
50 rooms
—
Maximum Screen Recording Resolution(pixels)
1080p at 60fps
—
Maximum Video Sharing Quality(fps at resolution)
60fps at 1080p
4K at 30fps
Maximum Video Resolution (Free Plan)(pixels)
720p
—
Screen Share FPS (Free Tier)(fps)
30
—
Default Video Resolution(pixels)
720p standard (1080p available)
—
Show 1 more attribute
Native Maximum Video Resolution(p/fps)
720p30fps
—
Free Plan Recording Limit(recordings per month)
40 minutes (3+ participants)
—
AI Features Available (2026)
AI Companion 3.0, real-time translation, auto bug reporting
—
Maximum Webinar Attendees(participants)
10,000 participants
—
Setup Time Required(hours)
Schedule meeting in advance
—
Setup Complexity
Moderately complex
—
Average Setup Time for New Recording/Meeting(minutes)
7 minutes
—
Setup Time for First Meeting(minutes)
5-10 (scheduling + setup)
—
Setup Time for New Teams(minutes)
30-45
—
AI Features in Base Tier
Yes (AI Companion 3.0)
Limited (Copilot requires E5)
Enterprise Deployment Adoption (500+ seat orgs)(percentage)
33% of deployments
67% of deployments
Enterprise Market Share(%)
52%
—
Global Enterprise Video Conferencing Market Share (2024)(percent)
28.2%
—
3-Year TCO Advantage for 1,000 Users with M365(percentage savings)
Baseline (higher cost)
47% lower cost
Starting Price(USD)
$0 (Free)
—
Base Pricing (Team/Workspace)(USD per month)
$6 per user (Teams Essentials)
—
User Review Rating(stars)
4.6
—
AI Features(count)
AI Companion 3.0, agentic AI
—
Third-party Integrations(integrations)
1000+
—
Native Microsoft 365 Integration
Native (deep)
—
Native Integrations Available(integrations)
1000+
—
AI Features (2026)
AI Companion 3.0, real-time translation, agentic AI
—
Real-Time Translation
Available (AI Companion 3.0)
—
Asynchronous Communication
Secondary with Zoom Chat
—
Zoom Rooms Cost(USD per room/month)
$41.58
—
Meeting Participant Limit(Users)
Unlimited
—
Maximum Participants Per Meeting(participants)
300 standard (1000 webinar)
300 standard
Maximum Group Call Participants (Free Tier)(users)
3 (40-min limit)
—
Maximum Webinar Participants (Paid Plan)(users)
1,000
—
Free Tier Participant Limit(participants)
100 participants
—
Show 1 more attribute
Maximum Participants (Standard Meeting)(people)
300 participants
—
Enterprise Security Certifications
SOC 2, HIPAA, FedRAMP, ISO 27001
—
SOC 2 Compliance(text)
Yes, SOC 2 Type II
—
Security Certifications(count)
6 (SOC 2, FedRAMP, HIPAA)
8 (SOC 2, FedRAMP, HIPAA, ISO 27001)
End-to-End Encryption Availability
Pro+ tier only
—
HIPAA Compliance Certification(yes/no)
Yes (BAA available)
Certified
Show 5 more attributes
Enterprise Security Compliance(certifications)
ISO 27001, SOC 2, HIPAA, GDPR
—
Source Code Availability
Closed proprietary
—
Enterprise Security Certifications(count)
SOC 2, FedRAMP, ISO 27001, HIPAA
—
SOC 2 Type II Compliance
Yes (SOC 2, HIPAA, FedRAMP)
—
End-to-End Encryption Launch Year(year)
2021
—
Maximum Meeting Participants(participants)
500+ (Professional tier)
—
Third-Party Integrations(apps)
500+
—
Third-Party Integrations Available(integrations)
1,500+ integrations
500+
Available Integrations(count)
1000+
1,000+ native integrations
Native Third-Party Integrations(count)
500+ apps
—
Third-Party Integrations (Native)(count)
1000+ via Microsoft AppSource
—
Standard Video Resolution(pixels)
1920x1080
1920x1080
Maximum Video Resolution(pixels)
4K (Business plan)
1080p (1920x1080)
Mobile App Quality Rating(stars)
4.7
4.5
Mobile App Rating (iOS)(stars out of 5)
4.6 stars
—
G2 Ease of Use Rating (2024)(stars)
4.0/5
—
G2 User Interface Rating(out of 5)
4.1/5 (8,300 reviews)
—
AI Features Integration(count)
3 (auto-transcription, noise suppression, chat summary)
8 (Copilot, live transcription, noise suppression, translation)
AI-Powered Features(count)
Copilot Pro integration
—
Free Group Meeting Duration(minutes)
40 minutes
Unlimited
Maximum Participants(participants)
10,000
—
Maximum Webinar Participants(participants)
10,000
—
Maximum Free Meeting Duration(hours)
40 minutes
—
Free Plan Participant Capacity(participants)
300 participants
—
Enterprise Uptime SLA(%)
99.99%
—
Uptime SLA Guarantee(percent)
99.9%
—
Free Cloud Recording Storage(text)
Local device only (extra $2.49/mo for cloud)
—
Daily Active Users(millions)
306 million
320 million
Free Plan Cloud Recording Storage(GB)
1 GB
—
Free Meeting Duration Limit(minutes)
40 minutes (3+ participants)
Unlimited
Free Tier Group Video Call Duration Limit(minutes)
40 minutes
—
Monthly Cost (Pro/Premium Plan)(USD)
$15.99
—
Free Tier Video Duration Per Recording(minutes)
40 minutes (group calls)
—
AI Transcription Accuracy(percent)
95% accuracy (Pro+)
—
Languages Supported for Transcription(languages)
40+ languages
—
Screen Share Max Resolution(pixels)
4K @ 15fps available
—
Built-in Video Editor in Free Tier
No, separate tool needed
—
Paid Starting Price(USD/user/mo)
Included with M365
—
Free Cloud Recording Capability
No, paid only
—
Office 365 Native Integration
Full native integration
—
Mobile App Feature Parity
85%
—
Microsoft 365 Integration Depth
8+ apps (Outlook, Excel, Word, OneDrive, SharePoint, Project, Planner, Power BI)
—
Advanced Chat Features (Channels, Threading, Workflows)
Advanced (channels, nested threads, queues, connectors)
—
3-Year Total Cost of Ownership (1,000 users)(USD)
Lower (integrated M365)
—
Video Quality Rating(%)
7.9% positive
—
Real-Time Translation Support(null)
Limited to basic captions
—
Native Cisco Hardware Integration(null)
Third-party device support only
—
Voice Chat Quality Rating(subjective score)
Excellent (optimized for reliability)
—
Voice Codec Quality Rating(score (1-10))
8
—
Video Resolution Support(maximum resolution)
4K (3840x2160)
—
Registered Users Globally(millions)
350+ million monthly active users
—
Monthly Active Users (MAU)(millions)
320M
—
Active Monthly Users(millions)
300+ million users
—
Free Tier Monthly Active Users(millions)
320 million
—
User Base Size(millions of developers)
280 million monthly active
—
Free Plan Meeting Duration Limit(minutes)
60 minutes (3+ participants)
—
Maximum Video Conference Participants (Free)(people)
100
—
Supported Operating Systems
Windows, Mac, iOS, Android, Web
—
Cross-Platform Native Support(platforms)
Windows, Mac, iOS, Android
—
Monthly Active Users (2024)(millions)
320 million
—
Deployment Options
Cloud-only (SaaS)
—
Data Residency Control(options)
Microsoft-managed regional datacenters (limited control)
—
HIPAA Compliance Certified
Yes
—
Message History (Free Plan)(days)
unlimited
—
Monthly Active Users(millions)
320 million
—
Maximum Free Server Categories(categories)
Limited (fixed structure)
—
Enterprise Fortune 500 Adoption Rate(percent)
80%
—
Free Tier Meeting Duration for Group Calls(minutes)
60 minutes (unlimited participants)
—
Open-Source Availability
Proprietary closed-source
—
Self-Hosted Deployment Option
Cloud-only SaaS
—
On-Premise Deployment Support
Not available
—
Annual TCO (1,000 users, 3-year average)(USD)
$48,000-150,000
—
Message Search Capability(text)
Basic keyword search (limited free tier)
—
Maximum Simultaneous Screen Shares(participants)
4 participants
—
Maximum Free Plan Participants(people)
100 participants
—
Free Group Video Call Duration Limit(minutes)
60 minutes
—
Third-Party Bot Integrations Available(count)
1,500+ apps
—
Office 365 App Integration Level(integration depth)
Native integration (Word, Excel, PowerPoint, OneDrive)
—
Free Trial Period(days)
30 days (limited features)
—
Pros & Cons
12 pros·6 cons across both
Z
Z
Zoom
+6-3
Pros
Superior video and audio quality with optimized compression
Fast browser-based joins with no app installation required for attendees
Generous free plan with 40-minute group meetings and free cloud recording
Up to 100 breakout rooms per meeting for flexible session management
AI Companion 3.0 (2026) with real-time translation and agentic AI capabilities
Excellent for webinars and large external events with 10,000+ participant capacity
Cons
40-minute free meeting cap limits extended discussions without paid upgrade
Less integrated with enterprise document ecosystems
Meeting materials stored separately from workspace documentation
Microsoft Teams
+6-3
Pros
60-minute free meeting duration (50% more than Zoom)
Native Office 365 integration with Word, Excel, SharePoint, and OneDrive
Persistent chat channels reduce email clutter and create searchable knowledge base
Meeting recaps automatically tied to channel threads for continuity
Unified interface for chat, calls, video meetings, and document collaboration
Better for hybrid teams with integration to Teams Rooms hardware
Cons
Free video recording requires paid subscription unlike Zoom
Steeper learning curve for organizations unfamiliar with Microsoft ecosystem
Can feel cluttered for users focused solely on meeting functionality
Frequently Asked Questions
5 questions
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Zoom is generally better for external meetings because guests can join with one click — no Microsoft account required. Teams external participants sometimes need to install an app or create an account, creating friction that Zoom eliminated early on.
For organizations fully on Microsoft 365, Teams can replace Zoom for internal meetings while offering Office file integration and persistent channels. However, many companies use both: Teams for internal collaboration and Zoom for external webinars and cross-company calls where simplicity and guest access matter.
Zoom supports up to 1,000 interactive participants and 10,000 webinar viewers on enterprise plans. Teams supports up to 1,000 interactive participants with town halls up to 20,000. Both are sufficient for most enterprise use cases; Zoom edges ahead for very large webinars.
Microsoft Teams has a free tier with basic video meetings (60-minute limit for groups, 100 participants). Full Teams functionality with unlimited meetings, 1TB storage, and Microsoft 365 integration requires a Microsoft 365 Business Basic subscription ($6/user/month minimum).
Both offer AI meeting summaries, transcription, and action item extraction. Microsoft's Copilot in Teams integrates more deeply with the Microsoft 365 document graph (surfacing related files, email context), but requires an additional $30/user/month license. Zoom AI Companion is included with paid Zoom plans at no extra cost.
Expert Analysis: Zoom vs Microsoft Teams
Zoom and Microsoft Teams both solve the video conferencing problem, but they've evolved into fundamentally different products shaped by the different ecosystems they anchor. Choosing between them is less about video quality (which is now broadly equivalent) and more about which broader platform you're already inside.
Zoom built its dominance on a single decisive advantage: frictionless joining. In 2020, Zoom's one-click guest join — requiring no account or app installation for attendees — captured the entire market for external meetings during the pandemic. Its clean interface, reliable performance at scale, and superior handling of large meetings (up to 1,000 interactive participants on enterprise plans) made it the default for webinars, all-hands meetings, and cross-company calls where participants used different corporate setups. As of 2024, Zoom reports 300 million daily meeting participants.
Microsoft Teams entered the market differently: as a hub for internal collaboration within the Microsoft 365 ecosystem. Teams is not primarily a video conferencing app — it's a collaboration platform that includes persistent chat channels, file storage (SharePoint), real-time document co-authoring (Office), task management (Planner), and video meetings. If your organization runs on Office 365, Teams is already included in your subscription. For companies that live inside Word, Excel, Outlook, and SharePoint, the integration is genuinely seamless: a Teams meeting can be scheduled directly from Outlook, files shared in a meeting automatically land in a SharePoint folder, and the meeting chat is persistent rather than ephemeral.
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The integration depth cuts both ways. Teams' tight coupling with Microsoft 365 makes it powerful for internal workflows but creates friction for external participants. Guests joining a Teams call often need to create a Microsoft account or install an app — a barrier Zoom eliminated. Teams' meeting interface is also more complex than Zoom's, reflecting its dual role as collaboration hub rather than meeting-first product.
Video quality and features have converged since 2020. Both platforms offer 1080p video, noise suppression, virtual backgrounds, and AI-powered meeting summaries. Zoom's AI Companion (introduced in 2023) generates meeting summaries, action items, and transcripts; Microsoft's Copilot in Teams does the same with deeper integration into the Microsoft 365 document graph. For organizations already paying for Microsoft 365 Copilot ($30/user/month additional), Teams becomes the natural home for AI-assisted meetings.
The market verdict is telling: Teams has captured the internal enterprise collaboration market (it surpassed Slack in daily active users in 2019 and has maintained that lead), while Zoom dominates for external meetings, webinars, and companies that don't live in the Microsoft ecosystem. Zoom has responded by building a collaboration platform (Zoom Team Chat, Zoom Docs) to compete with Teams' hub approach; Teams has improved its external meeting flow. The gap between them has narrowed, but the integration advantage of Teams for Microsoft 365 shops and the simplicity advantage of Zoom for external-first meeting scenarios remain the deciding factors.
Human-reviewed analysis based on primary sources including official product pages, third-party benchmarks, and consumer reviews. How we research
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