Intercom vs Crisp
Intercom
Customer engagement platform with AI chatbots, live chat, and in-app messaging for product-led customer interactions.
Enterprise companies, high-volume SaaS platforms, and growth-stage businesses needing sophisticated customer intelligence and automation.
VS
C
Crisp
Affordable, user-friendly customer messaging and chatbot platform for small to mid-market businesses.
Small to mid-sized businesses, startups, freelancers, and service providers seeking affordable omnichannel communication without enterprise complexity.
Short Answer
Intercom is an enterprise-focused customer communication platform with advanced automation and AI capabilities, while Crisp is a more affordable, user-friendly alternative designed for small to mid-sized businesses. Intercom starts at $74/month with robust features, whereas Crisp begins at $25/month with simpler but effective functionality.
Our Verdict
AI-assistedChoose Intercom if you're a growing or enterprise company needing advanced AI automation, predictive analytics, and sophisticated customer intelligence tools. Choose Crisp if you're a small to mid-sized business seeking an affordable, straightforward customer messaging platform without complex enterprise requirements.
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Intercom8.3
6.7Crisp
Choose Intercom if
Enterprise companies, high-volume SaaS platforms, and growth-stage businesses needing sophisticated customer intelligence and automation.
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Key Differences at a Glance
💰
Starting Price: Crisp wins ($25/month vs $74/month)
🧠
AI-Powered Features: Intercom wins (Fin AI assistant, automated responses, predictive analytics vs Basic chatbot automation, no advanced AI)
🧠
Integrations Available: Intercom wins (500+ integrations vs 100+ integrations)
Key Facts & Figures
| Metric | Intercom | Crisp | Diff |
|---|---|---|---|
| Starting Monthly Price(USD) | $39 | $25/month | +56% |
| Free Tier Contact Limit(contacts) | 1,000 | — | — |
| Native Omnichannel Messaging Channels(channels) | 50+ | — | — |
| Starting Monthly Price (USD)(USD) |
Key Differences
Intercom
Attribute
Crisp
$74/month
Starting Price
$25/month🏆
Fin AI assistant, automated responses, predictive analytics🏆
AI-Powered Features
Basic chatbot automation, no advanced AI
500+ integrations🏆
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Last updated: June 10, 2026AI generated
