OpsGenie vs PagerDuty 2026: Pricing, Features & Comparison
PagerDuty is the industry leader with broader enterprise features and deeper integrations (500+ apps), while OpsGenie offers lower pricing (starts at $9/user/month vs $14.99) and simpler incident workflows, making it better for budget-conscious teams. Both excel at on-call management, but PagerDuty dominates in large-scale deployments.
Atlassian OpsGenie
Alert and on-call management platform focused on incident response automation and team collaboration.
Mid-market teams, Atlassian-heavy organizations, startups with budget constraints, teams prioritizing fast deployment over advanced analytics
PagerDuty
Enterprise incident response platform with AI-driven alert correlation, advanced workflows, and comprehensive integration ecosystem.
Enterprise organizations, mission-critical infrastructure teams, organizations requiring ITIL compliance, companies needing deep integration with diverse tool stacks
Quick Answer
AI SummaryPagerDuty is the industry leader with broader enterprise features and deeper integrations (500+ apps), while OpsGenie offers lower pricing (starts at $9/user/month vs $14.99) and simpler incident workflows, making it better for budget-conscious teams. Both excel at on-call management, but PagerDuty dominates in large-scale deployments.
Our Verdict
AI-assistedChoose OpsGenie if you're a mid-market team with a tight budget, need quick implementation, and primarily require on-call scheduling and basic incident alerting. Choose PagerDuty if you're an enterprise with complex workflows, need AI-driven incident intelligence, require extensive third-party integrations, or operate mission-critical infrastructure where alert reliability is paramount.
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Choose Atlassian OpsGenie if
Best pickMid-market teams, Atlassian-heavy organizations, startups with budget constraints, teams prioritizing fast deployment over advanced analytics
Choose PagerDuty if
Enterprise organizations, mission-critical infrastructure teams, organizations requiring ITIL compliance, companies needing deep integration with diverse tool stacks
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Key Differences at a Glance
- Starting Price Per User/Month:✓ Atlassian OpsGenie wins($9 vs $14.99)
- Number of Native Integrations:✓ PagerDuty wins(500+ vs 350+)
- Free Tier Availability:✓ Atlassian OpsGenie wins(Yes (up to 5 users) vs Yes (1-2 users limited))
Key Facts & Figures
45 numeric metrics compared
| Metric | Atlassian OpsGenie | PagerDuty | Ratio |
|---|---|---|---|
| Number of Native Integrations(integrations) | 350+ | 500+ | |
| Maximum Free Tier Users(users) | 5 | 2 | |
| Average Time to Production Setup(days) | 2-3 days | 3-5 days | |
| Base Pricing Per User Per Month(USD) | $9.00 | $14.99 | |
| Mobile Push Notification Delivery Rate(percent) | 95% | 98.5% | |
| API Rate Limit (Standard Plan)(requests per minute) | 120 RPM | 60 RPM | |
| Starting Monthly Cost per User(USD) | $49 | $49 | |
| Available Integrations(integrations) | 600+ | 600+ | |
| Free Trial Period(days) | 14 days | 14 days | |
| Uptime SLA Guarantee(percentage) | 99.99% | 99.99% | |
| Estimated Global Market Share(percentage) | 28% | 28% | |
| Base Monthly Cost Per User(USD) | $49 | $49 | |
| Free Tier User Limit(users) | 3 users | 3 users | |
| Data Source Integrations(count) | 200+ integrations | 200+ integrations | |
| Mean Time to Response (MTTR) Improvement(percent) | 58% faster | 58% faster | |
| Alert Fatigue Reduction(percent) | 60% via deduplication | 60% via deduplication | |
| Customer Retention Rate(%) | 96% | 96% | |
| Native Monitoring Capabilities(integrations) | 400+ via integrations | 400+ via integrations | |
| Alert Grouping Reduction(%) | 75% alert noise reduction | 75% alert noise reduction | |
| MTTR Improvement vs Manual(%) | 87% faster | 87% faster | |
| Typical Setup Time(days) | 8-16 hours | 8-16 hours | |
| Founding Year | 2010 | 2010 | |
| Native Integrations Available(integrations) | 600+ | 600+ | |
| Base Monthly Cost (10 users)(USD) | $490/month | $490/month | |
| Cost at 100 Users(USD/month) | $4,900/month | $4,900/month | |
| Average Incident Resolution Time Improvement(percent) | 35% faster (reported by customers) | 35% faster (reported by customers) | |
| Fortune 500 Adoption Rate(%) | 70%+ | 70%+ | |
| Base Annual Cost(USD) | $1,449 | $1,449 | |
| Number of Integrations(integrations) | 600+ | 600+ | |
| Time to Incident Creation from Alert(seconds) | <60 seconds | <60 seconds | |
| Base Monthly Cost (5 Users, Annual Commitment)(USD/month) | $1,495 | $1,495 | |
| Native Integrations(count) | 5,000+ | 5,000+ | |
| Mobile Push Notification Latency(seconds) | <2 seconds | <2 seconds | |
| Communication Channels Supported(count) | 6 channels | 6 channels | |
| Atlassian Bundle Discount(percent) | 0% | 0% | |
| Average Onboarding Time(weeks) | 5-7 days | 5-7 days | |
| Founded Year(year) | 2009 | 2009 | |
| Available Integrations(count) | 500+ | 500+ | |
| Base Monthly Pricing(USD) | $49/user | $49/user | |
| Customers (Approximate)(count) | 10,000+ | 10,000+ | |
| Starting Annual Cost(USD) | $1,500 | $1,500 | |
| Cost per 100 Users (Annual)(USD) | $15,000-$25,000 | $15,000-$25,000 | |
| Average Implementation Timeline(weeks) | 3 | 3 | |
| Number of Pre-built Integrations(count) | 700+ | 700+ | |
| Maximum Alerts Per Minute Capacity(alerts/min) | 10,000+ | 10,000+ |
Sourced from publicly available data ·
Key Differences
7 attributes compared head-to-head
- $9(winner)Starting Price Per User/Month$14.99
- 350+Number of Native Integrations500+(winner)
- Yes (up to 5 users)(winner)Free Tier AvailabilityYes (1-2 users limited)
- Basic grouping rulesAlert Grouping & CorrelationAdvanced ML-based correlation engine(winner)
- Partial (incident management)ITIL Compliance FeaturesFull (incident + change + problem management)(winner)
- 2-3 days(winner)Average Setup Time to Production3-5 days
- 95% delivery rateMobile App Notification Reliability98.5% delivery rate(winner)
- Starting Price Per User/Month
Atlassian OpsGenie
$9(winner)
PagerDuty
$14.99
- Number of Native Integrations
Atlassian OpsGenie
350+
PagerDuty
500+(winner)
- Free Tier Availability
Atlassian OpsGenie
Yes (up to 5 users)(winner)
PagerDuty
Yes (1-2 users limited)
- Alert Grouping & Correlation
Atlassian OpsGenie
Basic grouping rules
PagerDuty
Advanced ML-based correlation engine(winner)
- ITIL Compliance Features
Atlassian OpsGenie
Partial (incident management)
PagerDuty
Full (incident + change + problem management)(winner)
- Average Setup Time to Production
Atlassian OpsGenie
2-3 days(winner)
PagerDuty
3-5 days
- Mobile App Notification Reliability
Atlassian OpsGenie
95% delivery rate
PagerDuty
98.5% delivery rate(winner)
Full Comparison
| Attribute | Atlassian OpsGenie | PagerDuty |
|---|---|---|
| Number of Native Integrations(integrations) | 350+ | 500+(winner) |
| Supported Custom Escalation Levels(levels) | Unlimited | Unlimited |
| Native Monitoring Capabilities(integrations) | 400+ via integrations | — |
| Log Retention Standard Plan(days) | Not included | — |
| Native APM Included | No (integration only) | — |
Show 7 more attributesOn-Call Scheduling Features(null) Native, advanced rotation policies — Mobile App Incident Management(availability) Full (scheduling, ack, resolve on mobile) — Standard Data Retention(days) N/A - incident focused — Communication Channels Supported(count) 6 channels — On-Call Scheduling Complexity Advanced (rotations, overrides, patterns) — Post-Incident Review Capability Basic manual reviews — Built-in Collaboration Space Chat integration required — | ||
| Maximum Free Tier Users(users) | 5(winner) | 2 |
| Base Pricing Per User Per Month(USD) | $9.00(winner) | $14.99 |
| Starting Monthly Cost per User(USD) | $49 | — |
| Free Trial Period(days) | 14 days | — |
| Base Monthly Cost Per User(USD) | $49 | — |
Show 9 more attributesFree Tier User Limit(users) 3 users — Base Monthly Cost (10 users)(USD) $490/month — Cost at 100 Users(USD/month) $4,900/month — Base Annual Cost(USD) $1,449 — Additional Data Ingestion Cost(USD per 10GB/day) N/A - not data-focused — Base Monthly Cost (5 Users, Annual Commitment)(USD/month) $1,495 — Atlassian Bundle Discount(percent) 0% — Starting Annual Cost(USD) $1,500 — Cost per 100 Users (Annual)(USD) $15,000-$25,000 — | ||
| Average Time to Production Setup(days) | 2-3 days(winner) | 3-5 days |
| Typical Setup Time(days) | 8-16 hours | — |
| Average Onboarding Time(weeks) | 5-7 days | — |
| Mobile Push Notification Delivery Rate(percent) | 95% | 98.5%(winner) |
| Uptime SLA Guarantee(percentage) | 99.99% | — |
| API Rate Limit (Standard Plan)(requests per minute) | 120 RPM(winner) | 60 RPM |
| ITIL Compliance Scope(modules) | Incident Management only | Incident + Change + Problem Management |
| Available Integrations(integrations) | 600+ | — |
| Native Integrations(count) | 5,000+ | — |
| Available Integrations(count) | 500+ | — |
| Mobile App Rating(quality level) | 4.8/5 | — |
| Jira Integration Depth | API-based integration | — |
| Data Source Integrations(count) | 200+ integrations | — |
| Jira Sync Capability | One-way basic plugin sync | — |
| Multi-tenant Deployment Options | Cloud, hybrid, self-hosted (enterprise) | — |
| Open-Source Self-Hosted Availability(null) | Enterprise tier only | — |
| Average Implementation Timeline(weeks) | 3 | — |
| Estimated Global Market Share(percentage) | 28% | — |
| Customers (Approximate)(count) | 10,000+ | — |
| Mean Time to Response (MTTR) Improvement(percent) | 58% faster | — |
| Alert Fatigue Reduction(percent) | 60% via deduplication | — |
| Alert Grouping Reduction(%) | 75% alert noise reduction | — |
| MTTR Improvement vs Manual(%) | 87% faster | — |
| Average Incident Resolution Time Improvement(percent) | 35% faster (reported by customers) | — |
Show 4 more attributesTime to Incident Creation from Alert(seconds) <60 seconds — Mobile Push Notification Latency(seconds) <2 seconds — Data Ingestion Capacity (Standard Plan)(GB/day) Alerts: unlimited routing — Maximum Alerts Per Minute Capacity(alerts/min) 10,000+ — | ||
| Customer Retention Rate(%) | 96% | — |
| Founding Year | 2010 | — |
| Native Integrations Available(integrations) | 600+ | — |
| Number of Pre-built Integrations(count) | 700+ | — |
| Enterprise SSO (SAML/OAuth) | Yes | — |
| FedRAMP Authorization(yes/no) | Not authorized | — |
| Mobile App Platform Support | iOS & Android (full-featured) | — |
| Fortune 500 Adoption Rate(%) | 70%+ | — |
| Number of Integrations(integrations) | 600+ | — |
| Machine Learning Capabilities(availability) | Incident pattern detection only | — |
| Machine Learning Sophistication(capability level) | Basic correlation & anomaly detection | — |
| Alert Deduplication Method | ML-driven with event correlation | — |
| Founded Year(year) | 2009 | — |
| Base Monthly Pricing(USD) | $49/user | — |
| Query Language Learning Curve(complexity rating) | Low (UI-driven workflows) | — |
Show 7 more attributes
Show 9 more attributes
Show 4 more attributes
Pros & Cons
10 pros·6 cons across both
Atlassian OpsGenie
Pros
- Lowest starting price at $9/user/month with free tier for up to 5 users
- Fastest implementation (2-3 days average) with simpler UI learning curve
- Excellent Jira integration (Atlassian ecosystem advantage)
- Flexible escalation policies with multi-level routing and custom logic
- Strong heartbeat monitoring for synthetic alerting and keepalive checks
Cons
- Limited to 350+ integrations vs competitors' 500+, weaker native support for non-Atlassian tools
- Basic alert grouping and correlation features lack ML-driven intelligence for complex environments
- Smaller community and fewer third-party extensions compared to market leader
PagerDuty
Pros
- 500+ native integrations covering 99% of enterprise monitoring/logging tools (DataDog, Splunk, New Relic, CloudWatch)
- AI-powered intelligent alert grouping reduces alert noise by 30-40% in complex environments
- Full ITIL compliance with incident, change, and problem management modules
- 98.5% mobile notification delivery rate with guaranteed escalation timing
- Advanced analytics dashboard showing MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) trends
Cons
- Starts at $14.99/user/month, representing 66% higher baseline cost than OpsGenie
- Longer implementation timeline (3-5 days) with steeper UI complexity for new teams
- Overkill feature complexity for small teams or simple alerting needs (premium features wasted)
Frequently Asked Questions
5 questions
OpsGenie costs $450/month ($9 × 50 users) vs PagerDuty at $749.50/month ($14.99 × 50 users). OpsGenie saves $3,594 annually (40% reduction). However, PagerDuty's advanced features may justify the cost for teams managing complex, distributed infrastructure.
Resources & Learn More
Curated sources to dive deeper
Where to Buy
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Wikipedia
- W
Atlassian OpsGenie on Wikipedia (opens in new tab)
Alert and on-call management platform focused on incident response automation and team collaboration.
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PagerDuty on Wikipedia (opens in new tab)
Enterprise incident response platform with AI-driven alert correlation, advanced workflows, and comprehensive integration ecosystem.
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