Chewy vs Walmart 2026: Pet Supplies Comparison
Chewy specializes exclusively in pet supplies with auto-delivery subscriptions and 24/7 customer support, while Walmart offers broader general merchandise with lower prices but limited pet product selection and standard retail hours. Chewy's strength is pet-focused convenience; Walmart's is cost and variety across all categories.
Chewy, Inc.
Online-only pet supply retailer with subscription services and licensed pharmacy
Pet owners prioritizing convenience, recurring orders, prescription management, and specialized customer service
Walmart Inc.
Multinational retail corporation offering general merchandise, groceries, and pet supplies online and in-store
Budget-conscious shoppers wanting to consolidate groceries and household items with pet supplies, or those preferring in-store shopping
Quick Answer
AI SummaryChewy specializes exclusively in pet supplies with auto-delivery subscriptions and 24/7 customer support, while Walmart offers broader general merchandise with lower prices but limited pet product selection and standard retail hours. Chewy's strength is pet-focused convenience; Walmart's is cost and variety across all categories.
Our Verdict
AI-assistedChoose Chewy if you prioritize pet-specific expertise, convenience through auto-delivery, 24/7 support, and prescription management—ideal for pet owners who want seamless recurring orders. Choose Walmart if you need a one-stop shop for groceries and household items alongside pet supplies, prefer lower prices, or want in-store pickup options and broad product selection.
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Choose Chewy, Inc. if
Pet owners prioritizing convenience, recurring orders, prescription management, and specialized customer service
Choose Walmart Inc. if
Best pickBudget-conscious shoppers wanting to consolidate groceries and household items with pet supplies, or those preferring in-store shopping
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Key Differences at a Glance
- Product Focus:✓ Walmart Inc. wins(General merchandise including groceries, electronics, clothing, and pet supplies vs Pet supplies only (food, toys, medications, accessories))
- Customer Service Availability:✓ Chewy, Inc. wins(24/7 phone and chat support vs Store hours vary (typically 6am-11pm); online support 7am-11pm)
- Subscription Discount:✓ Chewy, Inc. wins(Up to 35% off with Chewy Plus auto-delivery vs No automatic subscription discounts on pet products)
Key Facts & Figures
23 numeric metrics compared
| Metric | Chewy, Inc. | Walmart Inc. | Ratio |
|---|---|---|---|
| Average Auto-Ship Discount(%) | Up to 35% | — | — |
| Standard Shipping Time(days) | 1-2 days | — | — |
| Physical Retail Locations(stores) | 0 locations | — | — |
| Product Selection(items) | 70,000+ items | — | — |
| Free Shipping Threshold(USD) | $49 standard; free with Chewy Plus | $35 with Walmart+ | |
| Auto-Delivery Discount Rate(%) | Up to 35% | 0% (no auto-delivery program) | |
| Average Premium Dog Food Price(USD per lb) | $1.25 | $1.05 | |
| Physical Store Locations(stores) | 0 (online only) | 4,700+ | |
| Total Store Count(stores) | 4,700+ | 4,700+ | |
| US Store Count(stores) | 2,800+ | 2,800+ | |
| Average Price on Basket (100 items)(USD) | $95-100 | $95-100 | |
| Loyalty Program Cost(USD per year) | $98 (Walmart+) | $98 (Walmart+) | |
| Private Label Customer Satisfaction(rating out of 5) | Great Value: 3.2/5 | Great Value: 3.2/5 | |
| Fresh Produce SKU Variety(SKU count) | 60-80 SKUs average | 60-80 SKUs average | |
| Fuel Rewards per $1 Spent(points/dollar) | Limited (with Walmart+ only) | Limited (with Walmart+ only) | |
| U.S. Store Locations(stores) | 4,700+ | 4,700+ | |
| Average Transaction Value(USD) | $18.00 | $18.00 | |
| Operating Profit Margin(%) | 5.3% | 5.3% | |
| Grocery & Food Sales (% of Revenue)(%) | 28-32% | 28-32% | |
| Private Label Penetration(percent of SKUs) | 24% | 24% | |
| E-commerce Growth Rate (2023-2024)(%) | 9.8% | 9.8% | |
| Median Customer Household Income(USD) | $48,000 | $48,000 | |
| Annual Revenue (FY 2024)(billion USD) | $648.1B | $648.1B |
Sourced from publicly available data ·
Key Differences
7 attributes compared head-to-head
- Pet supplies only (food, toys, medications, accessories)Product FocusGeneral merchandise including groceries, electronics, clothing, and pet supplies(winner)
- 24/7 phone and chat support(winner)Customer Service AvailabilityStore hours vary (typically 6am-11pm); online support 7am-11pm
- Up to 35% off with Chewy Plus auto-delivery(winner)Subscription DiscountNo automatic subscription discounts on pet products
- Licensed pharmacy with mail-order pet prescriptions(winner)Pet Prescription ServicesLimited prescription fulfillment; mostly OTC pet items
- $0.89-$1.49Average Dog Food Price per Pound$0.85-$1.35(winner)
- $49 standard; free with Chewy Plus membershipFree Shipping Threshold$35 with Walmart+; varies on some pet items
- 0 (online only)Physical Store Locations4,700+ stores across North America(winner)
- Product Focus
Chewy, Inc.
Pet supplies only (food, toys, medications, accessories)
Walmart Inc.
General merchandise including groceries, electronics, clothing, and pet supplies(winner)
- Customer Service Availability
Chewy, Inc.
24/7 phone and chat support(winner)
Walmart Inc.
Store hours vary (typically 6am-11pm); online support 7am-11pm
- Subscription Discount
Chewy, Inc.
Up to 35% off with Chewy Plus auto-delivery(winner)
Walmart Inc.
No automatic subscription discounts on pet products
- Pet Prescription Services
Chewy, Inc.
Licensed pharmacy with mail-order pet prescriptions(winner)
Walmart Inc.
Limited prescription fulfillment; mostly OTC pet items
- Average Dog Food Price per Pound
Chewy, Inc.
$0.89-$1.49
Walmart Inc.
$0.85-$1.35(winner)
- Free Shipping Threshold
Chewy, Inc.
$49 standard; free with Chewy Plus membership
Walmart Inc.
$35 with Walmart+; varies on some pet items
- Physical Store Locations
Chewy, Inc.
0 (online only)
Walmart Inc.
4,700+ stores across North America(winner)
Full Comparison
| Attribute | Chewy, Inc. | Walmart Inc. |
|---|---|---|
| Average Auto-Ship Discount(%) | Up to 35% | — |
| Membership Fee Required | No fee | — |
| Auto-Delivery Discount Rate(%) | Up to 35%(winner) | 0% (no auto-delivery program) |
| Average Premium Dog Food Price(USD per lb) | $1.25 | $1.05(winner) |
| Average Price on Basket (100 items)(USD) | $95-100 | — |
| Standard Shipping Time(days) | 1-2 days | — |
| Physical Retail Locations(stores) | 0 locations | — |
| Grooming Service Availability | Not available | — |
| Product Selection(items) | 70,000+ items | — |
| Free Shipping Threshold(USD) | $49 standard; free with Chewy Plus | $35 with Walmart+(winner) |
| Veterinary Service Locations(clinics) | Telehealth only | — |
| 24/7 Customer Support | Yes - Phone, Chat, Email | No - Standard hours only |
| Physical Store Locations(stores) | 0 (online only) | 4,700+(winner) |
| Pet Prescription Services | Licensed pharmacy with mail-order Rx | Limited OTC only |
| Total Store Count(stores) | 4,700+ | — |
| US Store Count(stores) | 2,800+ | — |
| Loyalty Program Cost(USD per year) | $98 (Walmart+) | — |
| Private Label Customer Satisfaction(rating out of 5) | Great Value: 3.2/5 | — |
| Fresh Produce SKU Variety(SKU count) | 60-80 SKUs average | — |
| Fuel Rewards per $1 Spent(points/dollar) | Limited (with Walmart+ only) | — |
| 2-Hour Delivery Service(availability) | Walmart+ members only ($98/year) | — |
| U.S. Store Locations(stores) | 4,700+ | — |
| Average Transaction Value(USD) | $18.00 | — |
| Operating Profit Margin(%) | 5.3% | — |
| Annual Revenue (FY 2024)(billion USD) | $648.1B | — |
| Grocery & Food Sales (% of Revenue)(%) | 28-32% | — |
| Private Label Penetration(percent of SKUs) | 24% | — |
| E-commerce Growth Rate (2023-2024)(%) | 9.8% | — |
| Median Customer Household Income(USD) | $48,000 | — |
Chewy, Inc.Walmart Inc.Pros & Cons
10 pros·4 cons across both
Chewy, Inc.
Pros
- 35% discount with Chewy Plus auto-delivery subscription on eligible items
- 24/7 customer support via phone, chat, and email with average 2-minute response time
- Licensed pet pharmacy offering prescription medications and heartworm preventatives
- Autoship reminders and flexible scheduling prevent missed pet care
- Hassle-free returns within 1 year with prepaid shipping labels
Cons
- Higher baseline prices on many items compared to Walmart (5-15% markup)
- Limited to pet supplies only; cannot consolidate household shopping
Walmart Inc.
Pros
- Lowest prices overall—pet food typically 5-10% cheaper than Chewy
- 4,700+ physical stores enabling same-day pickup and returns
- One-stop shopping for groceries, household items, electronics, clothing, and pet supplies
- Walmart+ membership ($98/year) includes free 2-hour delivery on $35+ orders
- Broad pet product selection across 15+ brands including Great Value and brand names
Cons
- Limited pet pharmacy services; no prescription fulfillment for most pet medications
- Customer service restricted to standard hours (typically 6am-11pm); no 24/7 support
Frequently Asked Questions
5 questions
Chewy operates a licensed pharmacy and can fill most pet prescriptions including heartworm preventatives, antibiotics, and allergy medications via mail order. Walmart does not have a pet pharmacy license and cannot fill most prescription medications—they primarily stock OTC pet items. If your pet requires regular prescriptions, Chewy is the better option.
Resources & Learn More
Curated sources to dive deeper
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