software
Bugsnag vs New Relic 2026: Error Tracking vs Full Observability
Bugsnag specializes in error tracking and crash reporting with a $29/month entry price, while New Relic is a comprehensive observability platform with APM, infrastructure monitoring, and logs starting at $99/month. Choose Bugsnag for focused error management on a budget; choose New Relic for full-stack monitoring at scale.
B
Bugsnag
Error tracking and crash reporting platform for mobile, web, and backend applications.
Startups, small teams, and developers prioritizing error tracking on a budget
Score71%
VS
NR
New Relic
Full-stack observability platform combining APM, infrastructure monitoring, logs, and synthetic monitoring.
Mid-market to enterprise teams needing comprehensive observability and full-stack visibility
Score71%
Quick Answer
AI SummaryBugsnag specializes in error tracking and crash reporting with a $29/month entry price, while New Relic is a comprehensive observability platform with APM, infrastructure monitoring, and logs starting at $99/month. Choose Bugsnag for focused error management on a budget; choose New Relic for full-stack monitoring at scale.
Our Verdict
AI-assistedChoose Bugsnag if you need lightweight, budget-friendly error tracking with quick implementation for mobile and web applications. Choose New Relic if you require comprehensive observability across your entire stack including infrastructure, APM, and logs, and have the budget for enterprise-grade monitoring.
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B
Bugsnag
7.9/10
New Relic
7.1/10
N
B
Choose Bugsnag if
Best pickStartups, small teams, and developers prioritizing error tracking on a budget
N
Choose New Relic if
Mid-market to enterprise teams needing comprehensive observability and full-stack visibility
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Key Differences at a Glance
- Primary Focus:✓ New Relic wins(Full-stack observability (APM + infra + logs) vs Error tracking & crash reporting)
- Starting Price (Monthly):✓ Bugsnag wins($29 vs $99)
- Supported Platforms:✓ New Relic wins(30+ (comprehensive coverage) vs 15+ (mobile, web, backend))
Key Facts & Figures
102 numeric metrics compared
| Metric | Bugsnag | New Relic | Ratio |
|---|---|---|---|
| Minimum Paid Plan Price(USD/month) | $29 | — | — |
| Data Retention (Free Tier)(months) | 7 days | 30 days (logs), 365 days (metrics) | |
| Session Replay Pixel Fidelity(percent accurate) | 95% | — | — |
| Mobile Platform SDKs(platforms supported) | 15+ | — | — |
| Alert Response Time (Median)(seconds) | <3 seconds | — | — |
| Free Tier Monthly Events(events) | 50,000 | — | — |
| Pro Plan Starting Price (Annual)(USD/month) | $49 | — | — |
| Free Tier Monthly Error Events(events) | 50,000 | — | — |
| Supported Languages/Frameworks(count) | 50+ | 40+ including Java, Python, Node.js, Go, Ruby | |
| Average Integration Time(minutes) | 7 | — | — |
| Cost per Event (Enterprise)(USD) | $0.03 | — | — |
| Additional Backend Services Included(count) | 0 (error monitoring only) | — | — |
| Alert Delivery Speed(seconds) | < 1 second | — | — |
| Entry-Level Paid Plan(USD/month) | $29 | — | — |
| Mid-Tier Plan (Growth)(USD/month) | $299 | — | — |
| Supported Integrations(count) | 32 integrations | — | — |
| On-Premise Minimum Cost(USD/month) | $2,000 (Enterprise) | — | — |
| Dashboard Widget Types(count) | 8 types | — | — |
| Monthly Cost (Small Team)(USD) | $29/month | — | — |
| Error Detection Latency(seconds) | <1 second | — | — |
| Installation Size(MB) | <100 MB (SDK) | — | — |
| Native Integrations(count) | 50+ integrations | 400+ | |
| Available Integrations(count) | 150+ integrations | 600+ | |
| Free Tier Data Retention(days) | 14 days | 1 day | |
| Supported Programming Languages(count) | 20+ | 20+ languages | |
| Free Tier Event Limit(events/month) | 7,500 events/month | 100 GB ingestion/month | — |
| Minimum Paid Plan Cost(USD/month) | $29/month | $99/month | |
| Average Setup Time(minutes) | 7 minutes | 3-5 days | |
| Starting Price (Monthly)(USD) | $49 | — | — |
| Integration Count(integrations) | 120+ | — | — |
| Error Alert Latency(seconds) | <2 seconds | — | — |
| Data Retention (Default)(months) | 90 days | — | — |
| Mobile SDKs Supported(platforms) | iOS, Android, React Native, Flutter | — | — |
| Typical Enterprise Cost (Annual)(USD) | $2,000-$5,000 | — | — |
| SDK Size (JavaScript)(KB gzipped) | ~15 KB | ~35 KB | |
| Free Tier Event Retention(days) | 30 days | — | — |
| Entry-Level Paid Plan Cost(USD/month) | $99/month | — | — |
| Supported SDK Platforms(count) | 22 languages/frameworks | — | — |
| Setup Time for Full Backend(hours) | Requires additional integrations (8-16 hours) | — | — |
| Uptime SLA Guarantee(percent) | 99.9% | — | — |
| Starting Monthly Price (USD)(USD) | $29 | $99 | |
| Free Tier Event Quota(events/month) | 50,000 events | 100 GB ingest | — |
| Event Capture Rate (Mobile)(percent) | 99.9% | 99.0% | |
| APM Transaction Tracking Granularity(seconds) | Not available | 8 seconds | — |
| Base Monthly Price(USD) | $99 | $99 | |
| Free Tier Events per Month(events) | Limited trial only | Limited trial only | |
| Supported Languages/SDKs(count) | 25+ languages | 25+ languages | |
| Session Replay Starting Tier(USD/month) | $1,200+ (Enterprise tier) | $1,200+ (Enterprise tier) | |
| Setup Time (First Deploy)(minutes) | 45-60 minutes | 45-60 minutes | |
| Native Integrations(count) | 600+ | 600+ | |
| Metrics Data Retention(months) | 13 months | 13 months | |
| Global Data Centers(locations) | 12+ regions | 12+ regions | |
| Starting Monthly Cost(USD) | $99 | $99 | |
| Setup Time for First Alert(minutes) | 22 | 22 | |
| Data Retention (Free Plan)(days) | 7 | 7 | |
| Monthly Ingestion Cost per GB(USD) | $0.25 - $0.50 | $0.25 - $0.50 | |
| Setup Time to Production(minutes) | 15-30 minutes | 15-30 minutes | |
| Maximum Data Volume per Cluster(TB) | Multi-tenant SaaS limit (typically 50-500TB per org) | Multi-tenant SaaS limit (typically 50-500TB per org) | |
| Query Language Complexity (1-10 scale)(complexity rating) | 3 (NRQL - SQL-like, intuitive) | 3 (NRQL - SQL-like, intuitive) | |
| Average Customer Onboarding Time(hours) | 3-7 days | 3-7 days | |
| Base Monthly Cost (100 GB/month)(USD) | $3,000-5,000 | $3,000-5,000 | |
| Implementation Timeline(weeks) | 2-4 weeks | 2-4 weeks | |
| Out-of-Box Integrations(count) | 700+ | 700+ | |
| Average MTTR Improvement(percent reduction) | 35-45% reduction | 35-45% reduction | |
| Max Data Retention (free tier)(days) | 7 days | 7 days | |
| Monthly Platform Cost (100GB/month ingestion)(USD) | $3,000-$9,900 | $3,000-$9,900 | |
| Supported Programming Languages (APM)(languages) | 10+ languages | 10+ languages | |
| Mean Time to Resolution (MTTR) Improvement(percentage reduction) | 30-40% faster (manual investigation) | 30-40% faster (manual investigation) | |
| Setup Time for Multi-Service Environment(days) | 7-14 days (manual per service) | 7-14 days (manual per service) | |
| Data Retention (Standard Plan)(days) | 30 days | 30 days | |
| Free Trial Period(days) | 14 days unlimited | 14 days unlimited | |
| User Satisfaction Score (G2 Reviews)(out of 5.0) | 4.6 stars (1,800+ reviews) | 4.6 stars (1,800+ reviews) | |
| Minimum Monthly Cost (Small Org)(USD) | $500-$800 typical (based on ~1-2 GB/day ingestion) | $500-$800 typical (based on ~1-2 GB/day ingestion) | |
| Data Source Integrations Available(count) | ~700 integrations (includes agents, APIs, partners) | ~700 integrations (includes agents, APIs, partners) | |
| Supported APM Frameworks(count) | 900+ with automatic instrumentation | 900+ with automatic instrumentation | |
| Setup Time for Basic Monitoring(days) | 1-2 hours (wizard-based, automatic) | 1-2 hours (wizard-based, automatic) | |
| User Seats Included (Starter)(seats) | Full team access included; per-user pricing optional | Full team access included; per-user pricing optional | |
| Monthly Pricing (Starter Plan)(USD) | $99 | $99 | |
| Implementation Time (Average)(minutes) | 52 minutes | 52 minutes | |
| Third-party Integrations(count) | 600+ integrations | 600+ integrations | |
| Global Customer Base(millions) | 16,000+ customers | 16,000+ customers | |
| Pre-built Integrations(count) | 500+ | 500+ | |
| API Call Rate Limit (Standard Plan)(calls per minute) | 600 calls/minute | 600 calls/minute | |
| Customer Satisfaction (G2 Rating)(stars) | 4.6 stars (2,400+ reviews) | 4.6 stars (2,400+ reviews) | |
| APM Transaction Sampling Interval(seconds) | 8 seconds | 8 seconds | |
| Log Management Cost(USD per GB/month) | $0.35 | $0.35 | |
| Average Implementation Time(weeks) | 3-4 days | 3-4 days | |
| Monthly Starting Price(USD) | $99/month | $99/month | |
| Default Data Retention(days) | 13 days (metrics) / 8 days (events) | 13 days (metrics) / 8 days (events) | |
| Supported Application Languages(count) | 8+ languages | 8+ languages | |
| Average Customer Satisfaction (G2 Rating)(stars) | 4.3/5.0 (2,100+ reviews) | 4.3/5.0 (2,100+ reviews) | |
| Starting Monthly Price(USD) | $99 | $99 | |
| Error Deduplication Effectiveness(percent) | 75% noise reduction | 75% noise reduction | |
| Base Monthly Cost (Small Team)(USD) | $599-$999 | $599-$999 | |
| Data Retention (Standard)(months) | 8 days | 8 days | |
| Initial Setup Time(minutes) | 4-8 hours for basic APM | 4-8 hours for basic APM | |
| Annual Cloud Subscription (Large Team)(USD) | $50,000-$120,000 | $50,000-$120,000 | |
| Base Monthly Cost(USD) | $99 (Standard tier minimum) | $99 (Standard tier minimum) | |
| Native Data Source Integrations(count) | 600+ integrations | 600+ integrations | |
| APM Language Support(languages) | 10+ (auto-instrumented) | 10+ (auto-instrumented) | |
| Deployment Models Supported(count) | 1 option (SaaS cloud-only) | 1 option (SaaS cloud-only) | |
| GitHub Stars (Community Traction)(thousands) | ~5k stars | ~5k stars |
Sourced from publicly available data ·
Key Differences
7 attributes compared head-to-head
B
2BugsnagNew Relic leads1 tie
NR
4New RelicBugsnag
Attribute
New Relic
- Error tracking & crash reportingPrimary FocusFull-stack observability (APM + infra + logs)(winner)
- $29(winner)Starting Price (Monthly)$99
- 15+ (mobile, web, backend)Supported Platforms30+ (comprehensive coverage)(winner)
- Not includedInfrastructure MonitoringFull infrastructure & container monitoring(winner)
- Basic browser monitoringReal User Monitoring (RUM)Advanced RUM with session replay(winner)
- 0.5 hours(winner)Setup Time (hours)2-4 hours
- 50,000Free Tier Events/Month100 GB ingest
- Primary Focus
Bugsnag
Error tracking & crash reporting
New Relic
Full-stack observability (APM + infra + logs)(winner)
- Starting Price (Monthly)
Bugsnag
$29(winner)
New Relic
$99
- Supported Platforms
Bugsnag
15+ (mobile, web, backend)
New Relic
30+ (comprehensive coverage)(winner)
- Infrastructure Monitoring
Bugsnag
Not included
New Relic
Full infrastructure & container monitoring(winner)
- Real User Monitoring (RUM)
Bugsnag
Basic browser monitoring
New Relic
Advanced RUM with session replay(winner)
- Setup Time (hours)
Bugsnag
0.5 hours(winner)
New Relic
2-4 hours
- Free Tier Events/Month
Bugsnag
50,000
New Relic
100 GB ingest
Full Comparison
| Attribute | Bugsnag | New Relic |
|---|---|---|
| Minimum Paid Plan Price(USD/month) | $29 | — |
| Data Retention (Free Tier)(months) | 7 days | 30 days (logs), 365 days (metrics)(winner) |
| Data Retention (Default)(months) | 90 days | — |
| Metrics Data Retention(months) | 13 months | — |
| Data Retention (Free Plan)(days) | 7 | — |
| Max Data Retention (free tier)(days) | 7 days | — |
Show 1 more attributeData Retention (Standard)(months) 8 days — | ||
| Session Replay Pixel Fidelity(percent accurate) | 95% | — |
| Distributed Tracing | Not available | — |
| Mobile Session Replay(availability) | Native iOS/Android support | — |
| Session Replay Support | Native support with video replay | — |
| Real-time Alert Native Support | Native with custom rules | — |
Show 27 more attributesBreadcrumb Event Capture Up to 100 events per crash — Dashboard Widget Types(count) 8 types — Code Editing Capabilities(boolean) No — Native Integrations(count) 50+ integrations 400+ APM (Application Performance Monitoring) Basic APM with error tracking — Infrastructure Monitoring Application errors only Native (servers, containers, Kubernetes) Session Replay Quality(pixel-perfect fidelity) Basic session replay — Infrastructure Monitoring Included No Yes Session Replay Starting Tier(USD/month) $1,200+ (Enterprise tier) — Log Aggregation Capability Integrated with 100+ data sources — APM Specialization Advanced profiling and error intelligence — Log Ingestion & Parsing Solid core capabilities — Native Infrastructure Monitoring Yes (native) — Integrated Log Management Yes — Out-of-Box Integrations(count) 700+ — Data Retention (Standard Plan)(days) 30 days — Kubernetes/Container Auto-Discovery(capability) Supported via agents, requires configuration — AI-Powered Anomaly Detection Advanced ML-based detection — Pre-built Integrations(count) 500+ — Business Transaction Auto-Discovery(null) Manual configuration required — Code-Level Diagnostics(null) Available with premium add-on — APM Capability Level Enterprise-grade — AI/Anomaly Detection Built-in with Proactive Detection — Native Data Source Integrations(count) 600+ integrations — APM Language Support(languages) 10+ (auto-instrumented) — Dashboard Customization Level Pre-built templates with limited custom visualization options — AI/ML Anomaly Detection Advanced ML-powered anomaly detection and root cause analysis — | ||
| Mobile Platform SDKs(platforms supported) | 15+ | — |
| Supported Integrations(count) | 32 integrations | — |
| Alert Response Time (Median)(seconds) | <3 seconds | — |
| Alert Delivery Speed(seconds) | < 1 second | — |
| Error Detection Latency(seconds) | <1 second | — |
| Installation Size(MB) | <100 MB (SDK) | — |
| Free Tier Data Retention(days) | 14 days(winner) | 1 day |
Show 4 more attributesError Alert Latency(seconds) <2 seconds — Event Capture Rate (Mobile)(percent) 99.9% 99.0% Default Data Retention(days) 13 days (metrics) / 8 days (events) — Error Deduplication Effectiveness(percent) 75% noise reduction — | ||
| Self-Hosting Support | Cloud-only SaaS | — |
| Free Tier Monthly Events(events) | 50,000 | — |
| Free Tier Monthly Error Events(events) | 50,000 | — |
| Cost per Event (Enterprise)(USD) | $0.03 | — |
| Entry-Level Paid Plan(USD/month) | $29 | — |
| Mid-Tier Plan (Growth)(USD/month) | $299 | — |
Show 19 more attributesMonthly Cost (Small Team)(USD) $29/month — Starting Price (Monthly)(USD) $49 — Typical Enterprise Cost (Annual)(USD) $2,000-$5,000 — Starting Monthly Price (USD)(USD) $29 $99 Free Tier Event Quota(events/month) 50,000 events 100 GB ingest Base Monthly Price(USD) $99 — Free Tier Events per Month(events) Limited trial only — Starting Monthly Price(USD) $0.30 per GB ingested — Starting Monthly Cost(USD) $99 — Monthly Ingestion Cost per GB(USD) $0.25 - $0.50 — Base Monthly Cost (100 GB/month)(USD) $3,000-5,000 — Free Trial Period(days) 14 days unlimited — Monthly Pricing (Starter Plan)(USD) $99 — Log Management Cost(USD per GB/month) $0.35 — Monthly Starting Price(USD) $99/month — Starting Monthly Price(USD) $99 — Base Monthly Cost (Small Team)(USD) $599-$999 — Annual Cloud Subscription (Large Team)(USD) $50,000-$120,000 — Base Monthly Cost(USD) $99 (Standard tier minimum) — | ||
| Pro Plan Starting Price (Annual)(USD/month) | $49 | — |
| Free Tier Event Limit(events/month) | 7,500 events/month | 100 GB ingestion/month |
| Minimum Paid Plan Cost(USD/month) | $29/month(winner) | $99/month |
| Free Tier Event Retention(days) | 30 days | — |
| Entry-Level Paid Plan Cost(USD/month) | $99/month | — |
| Error Grouping Method | AI/ML-powered (automatic learning) | — |
| Source Map Processing | Automatic with obfuscation detection | — |
| Real User Monitoring (RUM) | Advanced with interaction tracking and performance metrics | — |
| Supported Languages/Frameworks(count) | 50+(winner) | 40+ including Java, Python, Node.js, Go, Ruby |
| Supported Programming Languages(count) | 20+ | 20+ languages |
| Supported Languages/SDKs(count) | 25+ languages | — |
| Supported Application Languages(count) | 8+ languages | — |
| Average Integration Time(minutes) | 7 | — |
| Additional Backend Services Included(count) | 0 (error monitoring only) | — |
| On-Premise Minimum Cost(USD/month) | $2,000 (Enterprise) | — |
| Setup Time to Production(minutes) | 15-30 minutes | — |
| Implementation Timeline(weeks) | 2-4 weeks | — |
| Average Implementation Time(weeks) | 3-4 days | — |
| Deployment Models Supported(count) | 1 option (SaaS cloud-only) | — |
| Production Monitoring(metrics exported) | Yes (primary focus) | — |
| Setup Time(hours) | 0.5 hours(winner) | 3 hours |
| Available Integrations(count) | 150+ integrations | 600+(winner) |
| Native Integrations(count) | 600+ | — |
| Third-party Integrations(count) | 600+ integrations | — |
| Enterprise Security Features(count) | Basic authentication and data encryption | — |
| Average Setup Time(minutes) | 7 minutes | 3-5 days(winner) |
| Customer Satisfaction (G2 Rating)(stars) | 4.6 stars (2,400+ reviews) | — |
| Integration Count(integrations) | 120+ | — |
| Mobile SDKs Supported(platforms) | iOS, Android, React Native, Flutter | — |
| SDK Size (JavaScript)(KB gzipped) | ~15 KB(winner) | ~35 KB |
| Supported SDK Platforms(count) | 22 languages/frameworks | — |
| Kubernetes Cluster Support(native capability) | Native (full instrumentation out-of-box) | — |
| Session Replay Capability | Full session replay included | — |
| Real-time Database Included | No (error monitoring only) | — |
| Setup Time for Full Backend(hours) | Requires additional integrations (8-16 hours) | — |
| Uptime SLA Guarantee(percent) | 99.9% | — |
| Custom Error Grouping Rules | Advanced with multiple rule types | — |
| Supported Platforms(count) | 15+ languages/frameworks | 30+ languages/frameworks(winner) |
| APM Transaction Tracking Granularity(seconds) | Not available | 8 seconds |
| Setup Time (First Deploy)(minutes) | 45-60 minutes | — |
| User Interface Intuitiveness | More intuitive, faster onboarding | — |
| Query Language | NRQL (natural language-like, easier to learn) | — |
| Global Data Centers(locations) | 12+ regions | — |
| Kubernetes Support | Good with cloud-native focus | — |
| Deployment Flexibility | Cloud-only SaaS (no self-hosted option) | — |
| Setup Time for First Alert(minutes) | 22 | — |
| Query Language Complexity (1-10 scale)(complexity rating) | 3 (NRQL - SQL-like, intuitive) | — |
| Setup Time for Basic Monitoring(days) | 1-2 hours (wizard-based, automatic) | — |
| Implementation Time (Average)(minutes) | 52 minutes | — |
| Initial Setup Time(minutes) | 4-8 hours for basic APM | — |
| Maximum Data Volume per Cluster(TB) | Multi-tenant SaaS limit (typically 50-500TB per org) | — |
| Deployment Options | SaaS only (cloud-hosted) | — |
| Average Customer Onboarding Time(hours) | 3-7 days | — |
| Code-Level Instrumentation Depth(null) | Method-level profiling | — |
| Automatic Anomaly Detection(null) | Rule-based thresholds | — |
| Average MTTR Improvement(percent reduction) | 35-45% reduction | — |
| Mean Time to Resolution (MTTR) Improvement(percentage reduction) | 30-40% faster (manual investigation) | — |
| Monthly Platform Cost (100GB/month ingestion)(USD) | $3,000-$9,900 | — |
| Minimum Monthly Cost (Small Org)(USD) | $500-$800 typical (based on ~1-2 GB/day ingestion) | — |
| Supported Programming Languages (APM)(languages) | 10+ languages | — |
| Setup Time for Multi-Service Environment(days) | 7-14 days (manual per service) | — |
| User Satisfaction Score (G2 Reviews)(out of 5.0) | 4.6 stars (1,800+ reviews) | — |
| Global Customer Base(millions) | 16,000+ customers | — |
| Data Source Integrations Available(count) | ~700 integrations (includes agents, APIs, partners) | — |
| Supported APM Frameworks(count) | 900+ with automatic instrumentation | — |
| Enterprise Support SLA | 24/7 with 1-4 hour response SLA depending on tier | — |
| User Seats Included (Starter)(seats) | Full team access included; per-user pricing optional | — |
| API Call Rate Limit (Standard Plan)(calls per minute) | 600 calls/minute | — |
| Code-Level Diagnostics Depth(granularity level) | Transaction tracing, error stack traces | — |
| APM Transaction Sampling Interval(seconds) | 8 seconds | — |
| Kubernetes Monitoring Capabilities(text) | Advanced cluster intelligence with pod diagnostics | — |
| Average Customer Satisfaction (G2 Rating)(stars) | 4.3/5.0 (2,100+ reviews) | — |
| GitHub Stars (Community Traction)(thousands) | ~5k stars | — |
BBugsnag
NNew Relic
Minimum Paid Plan Price(USD/month)
$29
—
Data Retention (Free Tier)(months)
7 days
30 days (logs), 365 days (metrics)
Data Retention (Default)(months)
90 days
—
Metrics Data Retention(months)
13 months
—
Data Retention (Free Plan)(days)
7
—
Max Data Retention (free tier)(days)
7 days
—
Show 1 more attribute
Data Retention (Standard)(months)
8 days
—
Session Replay Pixel Fidelity(percent accurate)
95%
—
Distributed Tracing
Not available
—
Mobile Session Replay(availability)
Native iOS/Android support
—
Session Replay Support
Native support with video replay
—
Real-time Alert Native Support
Native with custom rules
—
Show 27 more attributes
Breadcrumb Event Capture
Up to 100 events per crash
—
Dashboard Widget Types(count)
8 types
—
Code Editing Capabilities(boolean)
No
—
Native Integrations(count)
50+ integrations
400+
APM (Application Performance Monitoring)
Basic APM with error tracking
—
Infrastructure Monitoring
Application errors only
Native (servers, containers, Kubernetes)
Session Replay Quality(pixel-perfect fidelity)
Basic session replay
—
Infrastructure Monitoring Included
No
Yes
Session Replay Starting Tier(USD/month)
$1,200+ (Enterprise tier)
—
Log Aggregation Capability
Integrated with 100+ data sources
—
APM Specialization
Advanced profiling and error intelligence
—
Log Ingestion & Parsing
Solid core capabilities
—
Native Infrastructure Monitoring
Yes (native)
—
Integrated Log Management
Yes
—
Out-of-Box Integrations(count)
700+
—
Data Retention (Standard Plan)(days)
30 days
—
Kubernetes/Container Auto-Discovery(capability)
Supported via agents, requires configuration
—
AI-Powered Anomaly Detection
Advanced ML-based detection
—
Pre-built Integrations(count)
500+
—
Business Transaction Auto-Discovery(null)
Manual configuration required
—
Code-Level Diagnostics(null)
Available with premium add-on
—
APM Capability Level
Enterprise-grade
—
AI/Anomaly Detection
Built-in with Proactive Detection
—
Native Data Source Integrations(count)
600+ integrations
—
APM Language Support(languages)
10+ (auto-instrumented)
—
Dashboard Customization Level
Pre-built templates with limited custom visualization options
—
AI/ML Anomaly Detection
Advanced ML-powered anomaly detection and root cause analysis
—
Mobile Platform SDKs(platforms supported)
15+
—
Supported Integrations(count)
32 integrations
—
Alert Response Time (Median)(seconds)
<3 seconds
—
Alert Delivery Speed(seconds)
< 1 second
—
Error Detection Latency(seconds)
<1 second
—
Installation Size(MB)
<100 MB (SDK)
—
Free Tier Data Retention(days)
14 days
1 day
Show 4 more attributes
Error Alert Latency(seconds)
<2 seconds
—
Event Capture Rate (Mobile)(percent)
99.9%
99.0%
Default Data Retention(days)
13 days (metrics) / 8 days (events)
—
Error Deduplication Effectiveness(percent)
75% noise reduction
—
Self-Hosting Support
Cloud-only SaaS
—
Free Tier Monthly Events(events)
50,000
—
Free Tier Monthly Error Events(events)
50,000
—
Cost per Event (Enterprise)(USD)
$0.03
—
Entry-Level Paid Plan(USD/month)
$29
—
Mid-Tier Plan (Growth)(USD/month)
$299
—
Show 19 more attributes
Monthly Cost (Small Team)(USD)
$29/month
—
Starting Price (Monthly)(USD)
$49
—
Typical Enterprise Cost (Annual)(USD)
$2,000-$5,000
—
Starting Monthly Price (USD)(USD)
$29
$99
Free Tier Event Quota(events/month)
50,000 events
100 GB ingest
Base Monthly Price(USD)
$99
—
Free Tier Events per Month(events)
Limited trial only
—
Starting Monthly Price(USD)
$0.30 per GB ingested
—
Starting Monthly Cost(USD)
$99
—
Monthly Ingestion Cost per GB(USD)
$0.25 - $0.50
—
Base Monthly Cost (100 GB/month)(USD)
$3,000-5,000
—
Free Trial Period(days)
14 days unlimited
—
Monthly Pricing (Starter Plan)(USD)
$99
—
Log Management Cost(USD per GB/month)
$0.35
—
Monthly Starting Price(USD)
$99/month
—
Starting Monthly Price(USD)
$99
—
Base Monthly Cost (Small Team)(USD)
$599-$999
—
Annual Cloud Subscription (Large Team)(USD)
$50,000-$120,000
—
Base Monthly Cost(USD)
$99 (Standard tier minimum)
—
Pro Plan Starting Price (Annual)(USD/month)
$49
—
Free Tier Event Limit(events/month)
7,500 events/month
100 GB ingestion/month
Minimum Paid Plan Cost(USD/month)
$29/month
$99/month
Free Tier Event Retention(days)
30 days
—
Entry-Level Paid Plan Cost(USD/month)
$99/month
—
Error Grouping Method
AI/ML-powered (automatic learning)
—
Source Map Processing
Automatic with obfuscation detection
—
Real User Monitoring (RUM)
Advanced with interaction tracking and performance metrics
—
Supported Languages/Frameworks(count)
50+
40+ including Java, Python, Node.js, Go, Ruby
Supported Programming Languages(count)
20+
20+ languages
Supported Languages/SDKs(count)
25+ languages
—
Supported Application Languages(count)
8+ languages
—
Average Integration Time(minutes)
7
—
Additional Backend Services Included(count)
0 (error monitoring only)
—
On-Premise Minimum Cost(USD/month)
$2,000 (Enterprise)
—
Setup Time to Production(minutes)
15-30 minutes
—
Implementation Timeline(weeks)
2-4 weeks
—
Average Implementation Time(weeks)
3-4 days
—
Deployment Models Supported(count)
1 option (SaaS cloud-only)
—
Production Monitoring(metrics exported)
Yes (primary focus)
—
Setup Time(hours)
0.5 hours
3 hours
Available Integrations(count)
150+ integrations
600+
Native Integrations(count)
600+
—
Third-party Integrations(count)
600+ integrations
—
Enterprise Security Features(count)
Basic authentication and data encryption
—
Average Setup Time(minutes)
7 minutes
3-5 days
Customer Satisfaction (G2 Rating)(stars)
4.6 stars (2,400+ reviews)
—
Integration Count(integrations)
120+
—
Mobile SDKs Supported(platforms)
iOS, Android, React Native, Flutter
—
SDK Size (JavaScript)(KB gzipped)
~15 KB
~35 KB
Supported SDK Platforms(count)
22 languages/frameworks
—
Kubernetes Cluster Support(native capability)
Native (full instrumentation out-of-box)
—
Session Replay Capability
Full session replay included
—
Real-time Database Included
No (error monitoring only)
—
Setup Time for Full Backend(hours)
Requires additional integrations (8-16 hours)
—
Uptime SLA Guarantee(percent)
99.9%
—
Custom Error Grouping Rules
Advanced with multiple rule types
—
Supported Platforms(count)
15+ languages/frameworks
30+ languages/frameworks
APM Transaction Tracking Granularity(seconds)
Not available
8 seconds
Setup Time (First Deploy)(minutes)
45-60 minutes
—
User Interface Intuitiveness
More intuitive, faster onboarding
—
Query Language
NRQL (natural language-like, easier to learn)
—
Global Data Centers(locations)
12+ regions
—
Kubernetes Support
Good with cloud-native focus
—
Deployment Flexibility
Cloud-only SaaS (no self-hosted option)
—
Setup Time for First Alert(minutes)
22
—
Query Language Complexity (1-10 scale)(complexity rating)
3 (NRQL - SQL-like, intuitive)
—
Setup Time for Basic Monitoring(days)
1-2 hours (wizard-based, automatic)
—
Implementation Time (Average)(minutes)
52 minutes
—
Initial Setup Time(minutes)
4-8 hours for basic APM
—
Maximum Data Volume per Cluster(TB)
Multi-tenant SaaS limit (typically 50-500TB per org)
—
Deployment Options
SaaS only (cloud-hosted)
—
Average Customer Onboarding Time(hours)
3-7 days
—
Code-Level Instrumentation Depth(null)
Method-level profiling
—
Automatic Anomaly Detection(null)
Rule-based thresholds
—
Average MTTR Improvement(percent reduction)
35-45% reduction
—
Mean Time to Resolution (MTTR) Improvement(percentage reduction)
30-40% faster (manual investigation)
—
Monthly Platform Cost (100GB/month ingestion)(USD)
$3,000-$9,900
—
Minimum Monthly Cost (Small Org)(USD)
$500-$800 typical (based on ~1-2 GB/day ingestion)
—
Supported Programming Languages (APM)(languages)
10+ languages
—
Setup Time for Multi-Service Environment(days)
7-14 days (manual per service)
—
User Satisfaction Score (G2 Reviews)(out of 5.0)
4.6 stars (1,800+ reviews)
—
Global Customer Base(millions)
16,000+ customers
—
Data Source Integrations Available(count)
~700 integrations (includes agents, APIs, partners)
—
Supported APM Frameworks(count)
900+ with automatic instrumentation
—
Enterprise Support SLA
24/7 with 1-4 hour response SLA depending on tier
—
User Seats Included (Starter)(seats)
Full team access included; per-user pricing optional
—
API Call Rate Limit (Standard Plan)(calls per minute)
600 calls/minute
—
Code-Level Diagnostics Depth(granularity level)
Transaction tracing, error stack traces
—
APM Transaction Sampling Interval(seconds)
8 seconds
—
Kubernetes Monitoring Capabilities(text)
Advanced cluster intelligence with pod diagnostics
—
Average Customer Satisfaction (G2 Rating)(stars)
4.3/5.0 (2,100+ reviews)
—
GitHub Stars (Community Traction)(thousands)
~5k stars
—
Pros & Cons
10 pros·4 cons across both
B
NR
B
Bugsnag
+5-2
Pros
- Fast deployment: integrates in under 30 minutes for most frameworks
- Budget-friendly: starts at $29/month vs competitors at $100+
- Excellent mobile crash reporting with 99.9% event capture rate
- Developer-focused UI with actionable error context and stack traces
- Supports 50+ programming languages and frameworks
Cons
- Limited to error/crash monitoring—no infrastructure or APM visibility
- No native log aggregation or session replay functionality
NR
New Relic
+5-2
Pros
- Comprehensive observability: traces errors from frontend through backend to infrastructure
- Advanced APM with 8-second transaction tracking granularity
- Real user monitoring with session replay and user session tracking
- Unified logs, metrics, and traces in single platform reducing tool sprawl
- Enterprise-grade support with 99.95% SLA on paid plans
Cons
- Steeper learning curve with complex configuration for advanced features
- Higher cost starting at $99/month, can exceed $500+ at scale for teams
Frequently Asked Questions
5 questions
Bugsnag focuses exclusively on error tracking and crash reporting starting at $29/month, making it ideal for teams that need lightweight error management. New Relic is a comprehensive observability platform ($99+/month) that includes error tracking, APM, infrastructure monitoring, logs, and session replay—providing full-stack visibility.
Resources & Learn More
Curated sources to dive deeper
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