Alternatives to Freshdesk
6 alternatives found
Freshdesk is a cloud-based customer support platform by Freshworks that provides help desk ticketing, live chat, phone, and email support capabilities at pricing significantly below Zendesk. Founded in 2010 in Chennai, India by Girish Mathrubootham (after a bad experience with Zendesk support), Freshdesk was purpose-built to be the affordable alternative in the customer support category.
Zendesk
More powerful for enterprise, larger ecosystem
Intercom
Better for in-app messaging and proactive SaaS support
HubSpot
Free Service Hub with CRM integration
Zoho Desk
Similar pricing, better for Zoho ecosystem users
Help Scout
Simpler email-focused support, better for small teams
Gorgias
Better for e-commerce with Shopify revenue data in tickets
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