Alaska Airlines is a smaller, West Coast-focused carrier known for competitive pricing and customer service, while United Airlines is a major global carrier with extensive international routes and a larger fleet. United offers more destinations worldwide, whereas Alaska excels in domestic West Coast service and value.
Alaska Airlines vs United Airlines — Side-by-side comparison on A Versus B
Alaska Airlines is the better choice for budget-conscious West Coast travelers who value straightforward pricing and customer service, while United Airlines serves global business travelers and those needing extensive international connectivity. The right choice depends on your primary travel needs: regional convenience versus worldwide reach.
Compare Alaska Airlines vs United Airlines
West Coast-focused U.S. carrier known for customer service and competitive pricing
Second-largest US carrier with strong international presence, hub-and-spoke operations across multiple US cities.
Alaska Airlines vs United Airlines — Comparison Data
Structured comparison data for Alaska Airlines vs United Airlines with 198 attributes.
Business Class Lie-Flat Seats (Long-Haul)
Customer Satisfaction Score (J.D. Power 2025)
Premium Cabin Seat Pitch (Business/Polaris)
Average Domestic Round-Trip Ticket Price
Customer Satisfaction Score (J.D. Power 2024)
DOT Complaints Per 100,000 Passengers (2024)
J.D. Power Customer Satisfaction Score (2024)
Baggage Delay Complaints (per 100,000 passengers)
Alaska Airlines vs United Airlines — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for Alaska Airlines vs United Airlines.
Alaska Airlines typically offers lower fares on domestic routes, with average tickets $20-40 cheaper than United on West Coast flights. United's pricing is competitive on longer international routes where they have more options. For budget travelers, Alaska generally wins, though sales from both airlines vary seasonally.
Which airline is better for international travel?
United Airlines is significantly better for international travel, operating flights to 60+ countries across six continents with multiple international hubs. Alaska Airlines focuses primarily on North America with limited international service (mainly Mexico, Canada, and a few Caribbean destinations). For global destinations, United is the clear choice.
Does Alaska Airlines charge for checked baggage?
No, Alaska Airlines allows the first checked bag free for all passengers, regardless of ticket class. United Airlines charges $35 for the first checked bag on Basic Economy tickets but includes it free on higher ticket classes. This is a significant advantage for Alaska customers.
Which airline has better customer service?
Alaska Airlines consistently ranks higher in customer satisfaction surveys (7.8/10 vs 7.2/10 in 2025), with passengers praising straightforward policies and friendly staff. United, as a larger carrier, faces more complexity and higher complaint volumes. For customer experience, Alaska Airlines generally receives better reviews.
Alaska's Mileage Plan is generally considered more straightforward and generous, with easier redemption rates and fewer blackout dates. United's MileagePlus offers more earning opportunities globally but has more complex rules and higher redemption costs. For simplicity, Alaska wins; for global earning potential, United is better.