Zoho CRM is a dedicated customer relationship management platform with deeper sales pipeline management and lower pricing, while Monday.com is a flexible work operating system better suited for multi-team project management that happens to include CRM capabilities.
Zoho CRM vs Monday.com — Side-by-side comparison on A Versus B
Affordable, feature-rich CRM with deep customization capabilities, part of Zoho's 45+ integrated business applications suite.
Work OS platform for project management, task tracking, and team workflow automation.
Primary Use Case. Starting Price (Monthly). Sales Pipeline Features. Customization & Extensibility. Learning Curve. Multi-Team Collaboration. Free Plan Availability
Choose Zoho CRM if you need a powerful, affordable, sales-focused platform with advanced pipeline management and deep CRM-specific features. Choose Monday.com if you want a flexible work management platform that centralizes CRM alongside project management, marketing, and team collaboration for non-technical teams.
Zoho CRM: Yes (full offline mode) | Monday.com: N/A
Zoho CRM: Intermediate (Zia automation & scoring) | Monday.com: N/A
Zoho CRM: Unlimited on all paid plans | Monday.com: N/A
Zoho CRM: Yes (advanced forecasting with AI) | Monday.com: N/A
Zoho CRM: 40 req/min | Monday.com: 300 req/min
Zoho CRM: Yes (iOS & Android) | Monday.com: N/A
Zoho CRM: 95% (estimated) | Monday.com: N/A
Zoho CRM: SOC 2 Type II, HIPAA, GDPR, ISO 27001 | Monday.com: N/A
Zoho CRM: Paid plans only ($25/mo add-on) | Monday.com: N/A
Zoho CRM: Zia AI, all paid plans | Monday.com: N/A
Zoho CRM: 9/10 (modules, blueprints, code) | Monday.com: N/A
Zoho CRM: 4-6 weeks | Monday.com: 2-3 hours
Annual Cost (10-User Team, Standard Plan)
Zoho CRM: 800+ | Monday.com: 700+ native integrations
Zoho CRM: Unlimited | Monday.com: Unlimited
Zoho CRM: Predictive scoring only | Monday.com: N/A
Zoho CRM: 4.2 | Monday.com: 4.5/5 (38K reviews)
Zoho CRM: Native with 40+ workflow triggers | Monday.com: Custom automation workaround required
Zoho CRM: 4.2★ (8,200+ reviews) | Monday.com: 4.1★ (9,800+ reviews)
Zoho CRM: Included in Standard ($20/user) | Monday.com: Add-on or requires custom setup
Zoho CRM: Yes (3 users, unlimited contacts) | Monday.com: No
Zoho CRM: Basic email templates and sequences | Monday.com: N/A
Zoho CRM: Predictive lead scoring, deal forecasting, anomaly detection | Monday.com: N/A
Zoho CRM: $35/user/month | Monday.com: N/A
Monthly Cost (Single User, Standard Tier)
Zoho CRM: 12+ integrated modules | Monday.com: N/A
Zoho CRM: 1000+ (native + marketplace) | Monday.com: N/A
Zoho CRM: 10 requests/minute | Monday.com: N/A
Zoho CRM: Limited (read-only offline) | Monday.com: N/A
Zoho CRM: Yes (up to 3 users, 5 GB) | Monday.com: N/A
Zoho CRM: Full offline access | Monday.com: N/A
Zoho CRM: 4.4/5 (2,100 reviews) | Monday.com: N/A
Zoho CRM: Unlimited (at $20/user) | Monday.com: N/A
Zoho CRM: 15 days | Monday.com: 14 days (unlimited users/boards)
Zoho CRM: ~0.4 million | Monday.com: N/A
Zoho CRM: Basic (predictive lead scoring, sales forecasting) | Monday.com: N/A
Zoho CRM: Month-to-month available | Monday.com: N/A
Zoho CRM: 50+ native integrated apps | Monday.com: N/A
Zoho CRM: $18 (free tier: $0) | Monday.com: N/A
Zoho CRM: Unlimited documents per user | Monday.com: N/A
Zoho CRM: 8 - Leads, contacts, deals, activities, forecasting, automation, email, reports | Monday.com: N/A
Average Time to Productivity for New Users
Zoho CRM: GDPR, SOC 2 Type II, ISO 27001 | Monday.com: N/A
Zoho CRM: Single document per signing request | Monday.com: N/A
Zoho CRM: Zia AI with basic lead assignment and email automation | Monday.com: N/A
Zoho CRM: 15-25 hours average | Monday.com: N/A
Zoho CRM: 500,000+ SMBs and growing | Monday.com: N/A
Zoho CRM: $18/month | Monday.com: $99/team
Zoho CRM: $55 (unlimited users) | Monday.com: N/A
Marketing Automation Workflows (Pre-built)
Zoho CRM: 150+ (via Campaigns) | Monday.com: N/A
Zoho CRM: $20/user/month (free tier available) | Monday.com: $99/month (flat rate, up to 5 users)
Zoho CRM: $2,400/year | Monday.com: $1,980/year (after per-seat add-ons)
Zoho CRM: Unlimited | Monday.com: Up to 200 per board
Zoho CRM: Advanced: lead scoring, auto-assignment, lifecycle stages | Monday.com: Basic: kanban boards, lead capture forms, no scoring
Zoho CRM: $1,080 (Professional plan) | Monday.com: N/A
Zoho CRM: Advanced (Full API, Deluge scripting) | Monday.com: N/A
Zoho CRM: N/A | Monday.com: Highly Customizable
Zoho CRM: N/A | Monday.com: 7 (Moderate)
Zoho CRM: N/A | Monday.com: Small to Enterprise
Zoho CRM: N/A | Monday.com: Template automation, board sync
Zoho CRM: N/A | Monday.com: Limited native capabilities
Zoho CRM: N/A | Monday.com: Good with templates
Zoho CRM: N/A | Monday.com: Kanban, Timeline, Map, Calendar, Board, List
Zoho CRM: N/A | Monday.com: Mid-size to enterprise
Zoho CRM: N/A | Monday.com: 6/10 (predefined views only)
Zoho CRM: N/A | Monday.com: 9/10 (AI-powered workflows, complex rules)
Zoho CRM: N/A | Monday.com: 20+ users (enterprise focus)
Zoho CRM: N/A | Monday.com: 3-5 days with templates
Zoho CRM: N/A | Monday.com: 1,000 instances per template
Enterprise Governance & Permissions Granularity
Zoho CRM: N/A | Monday.com: Good permissions, less granular than Wrike
Zoho CRM: N/A | Monday.com: Task-level only
Zoho CRM: N/A | Monday.com: 9/10 - AI-powered automation scaling
Zoho CRM: N/A | Monday.com: 20-100+ (mid-market to enterprise)
Zoho CRM: N/A | Monday.com: Largest platform (exact proprietary)
Zoho CRM: N/A | Monday.com: Cross-departmental (CRM, approvals, HR, etc.)
Zoho CRM: N/A | Monday.com: 9/10 - Best overall for usability
Zoho CRM: N/A | Monday.com: $12/seat/month
Zoho CRM: N/A | Monday.com: $19/seat/month (Pro)
Zoho CRM: N/A | Monday.com: $11,400 (Pro plan)
Zoho CRM: N/A | Monday.com: Limited, requires customization
Zoho CRM: N/A | Monday.com: High flexibility with color-coded boards
Zoho CRM: N/A | Monday.com: Work OS (multi-function)
Zoho CRM: N/A | Monday.com: Native CRM module built-in
Zoho CRM: N/A | Monday.com: $9/user/month
Zoho CRM: N/A | Monday.com: Project management core
Zoho CRM: N/A | Monday.com: Low complexity (intuitive)
Zoho CRM: N/A | Monday.com: 22% higher than ClickUp
Zoho CRM: N/A | Monday.com: Board-level dashboards
Zoho CRM: N/A | Monday.com: 1 core app (project management)
Zoho CRM: N/A | Monday.com: 4.4/5 stars (3,500+ reviews)
Ease of Use Score (Average User Feedback)
Zoho CRM: N/A | Monday.com: 9.1/10 (intuitive interface)
Zoho CRM: N/A | Monday.com: Not included; requires integration
Zoho CRM: N/A | Monday.com: Unlimited with advanced logic
Zoho CRM: N/A | Monday.com: $90+ per month (basic plan)
Zoho CRM: N/A | Monday.com: Advanced (conditional, multi-step, API-driven)
Zoho CRM: N/A | Monday.com: Up to 2 users
Monthly Cost (Single User, Standard Plan)
Zoho CRM: N/A | Monday.com: $40/user (Pro)
Zoho CRM: N/A | Monday.com: $360 (Pro at $40/user)
Zoho CRM: N/A | Monday.com: 10+ views (Board, Timeline, Kanban, Calendar, Org, Map, Form, Gallery, etc.)
Zoho CRM: N/A | Monday.com: 0 (Pro+ only)
Professional Plan Price (Per User/Month)
Zoho CRM: N/A | Monday.com: Yes - dedicated workload planning
Zoho CRM: N/A | Monday.com: 7+ (Kanban, Gantt, Timeline, Calendar, Table, etc.)
Zoho CRM: N/A | Monday.com: $200-400/month
Zoho CRM: N/A | Monday.com: $1,000-1,200/month
Zoho CRM: N/A | Monday.com: Advanced (conditional logic, multi-step workflows)
Zoho CRM: N/A | Monday.com: Varies by plan (up to unlimited)
Zoho CRM: N/A | Monday.com: Yes (advanced with webhooks)
Zoho CRM: N/A | Monday.com: Unlimited (1000+)
Advanced Agile Features (Sprint Velocity Tracking)
Zoho CRM: N/A | Monday.com: Full offline functionality
Zoho CRM: N/A | Monday.com: Basic webhook support
Zoho CRM: N/A | Monday.com: Yes, full-featured with dependencies
Zoho CRM: N/A | Monday.com: 60+ automations
Zoho CRM: N/A | Monday.com: Basic capacity planning only
Zoho CRM: N/A | Monday.com: Full feature parity
Zoho CRM: N/A | Monday.com: GitHub only (via Zapier)
Zoho CRM: N/A | Monday.com: Premium only ($12+/user)
Zoho CRM: N/A | Monday.com: 20+ field types
Zoho CRM: N/A | Monday.com: $8/user/month
Zoho CRM: N/A | Monday.com: Included in all paid plans
Zoho CRM: N/A | Monday.com: 14-day trial only
Zoho CRM: N/A | Monday.com: 2 GB per workspace
Zoho CRM: N/A | Monday.com: 6 (Kanban, Timeline, Calendar, Table, Gantt, Board)
Zoho CRM: N/A | Monday.com: Basic record linking only
Zoho CRM: N/A | Monday.com: GraphQL API + REST API
Zoho CRM: N/A | Monday.com: Workflow automations, Integration hub, AI assistant
Zoho CRM: N/A | Monday.com: $120/month (2-seat minimum = $24 + 3 additional seats)
Zoho CRM: N/A | Monday.com: $240/month (20 seats × $12)
Zoho CRM: N/A | Monday.com: 200+ pre-built automations
Zoho CRM: N/A | Monday.com: 2-3 days for average user
Zoho CRM: N/A | Monday.com: File storage only, no native editing
Zoho CRM: N/A | Monday.com: Limited, basic linking only
Zoho CRM: N/A | Monday.com: Pro tier ($12/user)
Zoho CRM: N/A | Monday.com: $120 (Pro tier)
Zoho CRM: N/A | Monday.com: $0 after 10 seats
Zoho CRM: N/A | Monday.com: 2-3 days (intuitive design)
Zoho CRM: N/A | Monday.com: No (timeline/gantt only)
Zoho CRM: N/A | Monday.com: Basic via third-party (Zapier/webhooks)
Zoho CRM: N/A | Monday.com: 200+ templates
Zoho CRM: N/A | Monday.com: Board, gantt, timeline, calendar, table, map, gallery (7 types)
Zoho CRM: N/A | Monday.com: $99/month (Team plan, billed annually)
Zoho CRM: N/A | Monday.com: 300+ endpoints (REST API)
Zoho CRM: N/A | Monday.com: 250+ templates
Average Onboarding Time (Non-Technical User)
Zoho CRM: N/A | Monday.com: ~2 hours to basic proficiency
Zoho CRM: N/A | Monday.com: 2 team members
Zoho CRM: N/A | Monday.com: 50+ functions
Zoho CRM: N/A | Monday.com: 2 (very easy)
Zoho CRM: N/A | Monday.com: Basic sprint board & backlog
Zoho CRM: N/A | Monday.com: Basic (requires middleware)
Zoho CRM: N/A | Monday.com: Extensive visual automation builder
Zoho CRM: N/A | Monday.com: 95% parity with desktop
Zoho CRM: N/A | Monday.com: $9 per user (minimum $9/month)
Zoho CRM: N/A | Monday.com: 2GB file storage
Zoho CRM: N/A | Monday.com: 6 primary views (board, table, timeline, map, gallery, calendar)
Zoho CRM: N/A | Monday.com: 2 users maximum
Zoho CRM: N/A | Monday.com: 50,000+ items (tested, stable)
Zoho CRM: N/A | Monday.com: Unlimited automation recipes with conditions
How to choose between Zoho CRM and Monday.com
Zoho CRM vs Monday.com — Structured Comparison Data
Machine-readable comparison dataset for Zoho CRM vs Monday.com. Contains 263 attribute comparisons, 5 FAQ pairs.
Zoho CRM vs Monday.com — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for Zoho CRM vs Monday.com.
Is Zoho CRM or Monday.com better for a sales team?
Zoho CRM is superior for dedicated sales teams. It offers advanced deal forecasting, lead scoring, automatic contact enrichment, and sales-specific automation at $20/user/month. Monday.com works better if your team also manages projects and needs cross-functional collaboration with non-sales departments.
Can I use Monday.com as my primary CRM instead of Zoho?
Monday.com can handle basic CRM tasks (lead tracking, contact management, pipeline visualization) but lacks advanced features like AI-powered lead scoring, deal probability forecasting, and complex sales automation. It's best as a secondary CRM for teams wanting one unified work platform rather than a primary CRM replacement.
Which is more affordable: Zoho CRM or Monday.com?
For small teams (3-5 people), Monday.com's flat $99/month may be cheaper. For teams of 10+ people, Zoho CRM is significantly cheaper—a 10-person team costs ~$2,400/year on Zoho vs. $1,980 on Monday.com, but Zoho includes CRM-specific features Monday.com doesn't have, making it better value.
How difficult is it to switch from Zoho CRM to Monday.com or vice versa?
Both platforms support CSV imports and have standard data formats, making migration relatively straightforward (1-2 weeks). However, custom workflows in Zoho (Deluge scripts) don't port to Monday.com, and complex board hierarchies in Monday.com require manual setup in Zoho. Plan 2-4 weeks for full data migration and reconfiguration.
Does Zoho CRM have project management features like Monday.com?
No. Zoho CRM is purely CRM-focused. For project management, Zoho offers separate products (Zoho Projects). Monday.com integrates CRM, project management, and team collaboration on one platform, making it better if you need sales + project tracking in one tool.
How to Choose Between Zoho CRM and Monday.com
Primary Use Case: Zoho CRM has Purpose-built CRM for sales, support, and marketing, while Monday.com has Work OS for cross-functional projects including CRM.
Starting Price (Monthly): Zoho CRM has $20/user/month, while Monday.com has $99/month flat rate (up to 5 users).
Sales Pipeline Features: Zoho CRM has Advanced pipeline visualization, deal tracking, custom fields, forecasting, while Monday.com has Basic pipeline with kanban boards, less CRM-specific automation.
Customization & Extensibility: Zoho CRM has 150+ built-in integrations, custom modules, Deluge scripting, while Monday.com has 150+ integrations, strong no-code automation, workflow builder.
Learning Curve: Zoho CRM has Moderate to steep for non-technical users, while Monday.com has Very gentle, intuitive visual interface.
Multi-Team Collaboration: Zoho CRM has Single-purpose CRM, limited cross-functional workflow, while Monday.com has Designed for HR, marketing, sales, ops on one platform.
Free Plan Availability: Zoho CRM has Yes, up to 3 users, while Monday.com has Yes, with limited features.