Zendesk vs Zoho Desk
type: Article
description: Zendesk is the market leader with superior AI capabilities, deeper integrations, and higher pricing ($49-199/agent/month), while Zoho Desk offers better value at $14-55/agent/month with more customization but less advanced automation.
language: en-US
date published: 2026-06-21T17:14:52.440Z
date created: 2026-06-21T17:14:52.440Z
date modified: 2026-06-21T17:14:52.539Z
content reference time: 2026-06-21T17:14:52.539Z
author: A Versus B
publisher: A Versus B
about: Zendesk
about: Zoho Desk
abstract: Zendesk is the market leader with superior AI capabilities, deeper integrations, and higher pricing ($49-199/agent/month), while Zoho Desk offers better value at $14-55/agent/month with more customization but less advanced automation.
text: Starting Price (Per Agent/Month). AI-Powered Features. Native Integrations Available. Customization Flexibility. Global Market Share (2024). Omnichannel Support Channels. Mobile App Rating (iOS)
conclusion text: Choose Zendesk if you need enterprise-grade AI capabilities, extensive third-party integrations, and don't mind premium pricing—ideal for mid-market to large support teams prioritizing automation. Choose Zoho Desk if you want affordable, highly customizable support software with strong ecosystem integration—best for small to mid-sized businesses and those already using Zoho's suite.
additional property: Starter Plan Price (Monthly)
  type: PropertyValue
  value: Zendesk: $99 flat | Zoho Desk: N/A
additional property: Mid-Tier Plan Price (Monthly)
  type: PropertyValue
  value: Zendesk: $199 flat | Zoho Desk: N/A
additional property: API Rate Limit
  type: PropertyValue
  value: Zendesk: 700 requests/min | Zoho Desk: N/A
additional property: Average Setup Time
  type: PropertyValue
  value: Zendesk: 7-14 days | Zoho Desk: N/A
additional property: Free Trial Duration
  type: PropertyValue
  value: Zendesk: 30 days | Zoho Desk: 14 days
  value reference: Zendesk
additional property: Entry-Level Monthly Cost
  type: PropertyValue
  value: Zendesk: $55 | Zoho Desk: N/A
additional property: Maximum Team Size
  type: PropertyValue
  value: Zendesk: Unlimited | Zoho Desk: N/A
additional property: Supported Integration Partners
  type: PropertyValue
  value: Zendesk: 1000+ | Zoho Desk: N/A
additional property: AI-Powered Automation
  type: PropertyValue
  value: Zendesk: Advanced predictive, sentiment analysis, auto-routing | Zoho Desk: N/A
additional property: Average Response Time Improvement
  type: PropertyValue
  value: Zendesk: 45% | Zoho Desk: N/A
additional property: Mobile App Rating
  type: PropertyValue
  value: Zendesk: 4.3 | Zoho Desk: N/A
additional property: Implementation Timeline
  type: PropertyValue
  value: Zendesk: 21 | Zoho Desk: N/A
additional property: Global Customer Count
  type: PropertyValue
  value: Zendesk: 165000+ | Zoho Desk: N/A
additional property: Starting Monthly Price (USD)
  type: PropertyValue
  value: Zendesk: $19 (Suite Team) | Zoho Desk: N/A
additional property: Average Implementation Time
  type: PropertyValue
  value: Zendesk: 12 weeks | Zoho Desk: N/A
additional property: AI Chatbot Deflection Rate
  type: PropertyValue
  value: Zendesk: 45% | Zoho Desk: N/A
additional property: Available Integrations
  type: PropertyValue
  value: Zendesk: 1000+ integrations | Zoho Desk: N/A
additional property: Mobile App Support
  type: PropertyValue
  value: Zendesk: iOS & Android available | Zoho Desk: N/A
additional property: Customer Satisfaction Score (CSAT)
  type: PropertyValue
  value: Zendesk: 88% | Zoho Desk: N/A
additional property: Omnichannel Support Channels
  type: PropertyValue
  value: Zendesk: 8+ channels | Zoho Desk: N/A
additional property: Enterprise Security Certifications
  type: PropertyValue
  value: Zendesk: SOC 2, GDPR, CCPA, HIPAA, FedRAMP | Zoho Desk: N/A
additional property: Ticketing System Maturity
  type: PropertyValue
  value: Zendesk: 20+ years optimized | Zoho Desk: N/A
additional property: Built-in CRM
  type: PropertyValue
  value: Zendesk: Add-on only | Zoho Desk: N/A
additional property: API Rate Limit (requests/min)
  type: PropertyValue
  value: Zendesk: 100 requests/min | Zoho Desk: N/A
additional property: Mobile App iOS Rating
  type: PropertyValue
  value: Zendesk: 4.6/5 (28K reviews) | Zoho Desk: N/A
additional property: AI Chatbot Automation
  type: PropertyValue
  value: Zendesk: Answer Bot (30% deflection) | Zoho Desk: N/A
additional property: Multi-language Support
  type: PropertyValue
  value: Zendesk: 150+ languages | Zoho Desk: N/A
additional property: Starting Monthly Price (Per Agent)
  type: PropertyValue
  value: Zendesk: $49 | Zoho Desk: $14
  value reference: Zoho Desk
additional property: Mid-Tier Plan Price (Per Agent)
  type: PropertyValue
  value: Zendesk: $99 | Zoho Desk: $29
  value reference: Zoho Desk
additional property: AI Capabilities Level
  type: PropertyValue
  value: Zendesk: Advanced (predictive analytics, intent detection, ticket routing) | Zoho Desk: Basic (Zia AI with limited predictive features)
additional property: Global Market Share
  type: PropertyValue
  value: Zendesk: 23.4% | Zoho Desk: 8.7%
  value reference: Zendesk
additional property: Customization Flexibility (1-10 scale)
  type: PropertyValue
  value: Zendesk: 6/10 | Zoho Desk: 9/10
  value reference: Zoho Desk
additional property: Omnichannel Support Channels
  type: PropertyValue
  value: Zendesk: 6+ (email, chat, phone, social, SMS, WhatsApp) | Zoho Desk: 7
  value reference: Zoho Desk
additional property: Customer Satisfaction Score (NPS)
  type: PropertyValue
  value: Zendesk: 67 | Zoho Desk: 62
  value reference: Zendesk
additional property: Starting Price
  type: PropertyValue
  value: Zendesk: $49/month | Zoho Desk: N/A
additional property: Mid-Tier Plan Price
  type: PropertyValue
  value: Zendesk: $89/month | Zoho Desk: N/A
additional property: Built-in AI Chatbot
  type: PropertyValue
  value: Zendesk: Add-on only ($50+/month) | Zoho Desk: N/A
additional property: Global Customers
  type: PropertyValue
  value: Zendesk: 200,000+ | Zoho Desk: N/A
additional property: HIPAA Compliance
  type: PropertyValue
  value: Zendesk: Fully certified | Zoho Desk: N/A
additional property: FedRAMP Compliance
  type: PropertyValue
  value: Zendesk: Available | Zoho Desk: N/A
additional property: Base Supported Channels
  type: PropertyValue
  value: Zendesk: 15+ | Zoho Desk: N/A
additional property: Shopify Integration Type
  type: PropertyValue
  value: Zendesk: Third-party app | Zoho Desk: N/A
additional property: AI Automation (Base Plan)
  type: PropertyValue
  value: Zendesk: Basic (additional $50/month for Zendesk AI) | Zoho Desk: N/A
additional property: Global Customer Base
  type: PropertyValue
  value: Zendesk: 200,000+ | Zoho Desk: N/A
additional property: Monthly Tickets Capacity
  type: PropertyValue
  value: Zendesk: 100+ | Zoho Desk: N/A
additional property: Mobile App Availability
  type: PropertyValue
  value: Zendesk: iOS & Android full-featured | Zoho Desk: N/A
additional property: Free Trial Period
  type: PropertyValue
  value: Zendesk: 14 days | Zoho Desk: N/A
additional property: Entry-Level Price (Per Agent/Month)
  type: PropertyValue
  value: Zendesk: $55 | Zoho Desk: N/A
additional property: Price for 20-Agent Team (Annual)
  type: PropertyValue
  value: Zendesk: $13,200 | Zoho Desk: N/A
interactivity type: active
significant link: https://www.aversusb.net/entity/zendesk
significant link: https://www.aversusb.net/alternatives/zendesk
significant link: https://www.aversusb.net/entity/zoho-desk
significant link: https://www.aversusb.net/alternatives/zoho-desk
significant link: https://www.aversusb.net/api/answer/zendesk-vs-zoho-desk
significant link: https://www.aversusb.net/api/v1/schema/zendesk-vs-zoho-desk
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related link: https://www.aversusb.net/compare/freshdesk-vs-zendesk
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teaches: How to choose between Zendesk and Zoho Desk
genre: Software

primaryImage
type: ImageObject
width: 1200
height: 630
caption: Zendesk vs Zoho Desk — Side-by-side comparison on A Versus B

A Versus B
type: Organization

Zendesk
type: Thing
language: en-US
description: Enterprise customer service platform with advanced AI and deep integration ecosystem
image: ImageObject
  caption: Zendesk
subject of: Zendesk vs Zoho Desk
image: ImageObject
  caption: Zendesk

Zoho Desk
type: SoftwareApplication
alternate name: ZD
language: en-US
description: Budget-friendly customer support solution with streamlined features and integrated CRM ecosystem
image: ImageObject
  caption: Zoho Desk
subject of: Zendesk vs Zoho Desk
image: ImageObject
  caption: Zoho Desk

Zendesk vs Zoho Desk — Structured Comparison Data
type: Dataset
description: Machine-readable comparison dataset for Zendesk vs Zoho Desk. Contains 110 attribute comparisons, 5 FAQ pairs.
language: en-US
license: https://creativecommons.org/licenses/by/4.0/
creator: A Versus B
distribution: JSON-LD knowledge graph
  type: DataDownload
  encoding format: application/json+ld
distribution: Raw comparison JSON
  type: DataDownload
  encoding format: application/json
distribution: Structured FAQ pairs JSON
  type: DataDownload
  encoding format: application/json
distribution: AI Answer API (citation-ready)
  type: DataDownload
  encoding format: application/json
distribution: Related comparisons JSON
  type: DataDownload
  encoding format: application/json
variable measured: Starter Plan Price (Monthly)
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variable measured: Mid-Tier Plan Price (Monthly)
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variable measured: API Rate Limit
  type: PropertyValue
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variable measured: Average Setup Time
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variable measured: Free Trial Duration
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variable measured: Entry-Level Monthly Cost
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variable measured: Maximum Team Size
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variable measured: Average Response Time Improvement
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variable measured: Mobile App Rating
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variable measured: Implementation Timeline
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variable measured: Global Customer Count
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variable measured: Starting Monthly Price (USD)
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variable measured: Average Implementation Time
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variable measured: AI Chatbot Deflection Rate
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variable measured: Available Integrations
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variable measured: Mobile App Support
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variable measured: Customer Satisfaction Score (CSAT)
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variable measured: Omnichannel Support Channels
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variable measured: Enterprise Security Certifications
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variable measured: Ticketing System Maturity
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variable measured: Multi-language Support
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variable measured: Global Market Share
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variable measured: Customization Flexibility (1-10 scale)
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variable measured: Customer Satisfaction Score (NPS)
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variable measured: HIPAA Compliance
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variable measured: FedRAMP Compliance
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variable measured: Base Supported Channels
  type: PropertyValue
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variable measured: Shopify Integration Type
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  value reference: E-commerce
variable measured: AI Automation (Base Plan)
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variable measured: Global Customer Base
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variable measured: Monthly Tickets Capacity
  type: PropertyValue
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variable measured: Mobile App Availability
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variable measured: Free Trial Period
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variable measured: Entry-Level Price (Per Agent/Month)
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variable measured: Price for 20-Agent Team (Annual)
  type: PropertyValue
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variable measured: Customer Satisfaction (CSAT)
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variable measured: Mobile App Rating
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variable measured: Starting Monthly Price Per User
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variable measured: Maximum Users Included in Starter Plan
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variable measured: Native Support Channels
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variable measured: AI-Powered Agent Assist
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variable measured: G2 Customer Satisfaction Rating (2024)
  type: PropertyValue
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variable measured: Knowledge Base Articles (Typical Mid-Plan)
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variable measured: Entry-Level Price Per Agent/Month
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variable measured: Mid-Market Plan Price Per Agent/Month
variable measured: AI/Automation Capabilities
variable measured: Enterprise Market Share
variable measured: Mobile App User Rating
variable measured: Starting Monthly Price
variable measured: AI Agent Resolution Rate
variable measured: Supported Communication Channels
variable measured: Maximum Agent Seats (Standard Plan)
variable measured: Monthly Cost Per Agent/User (Entry Level)
is based on: https://www.aversusb.net/compare/zendesk-vs-zoho-desk

Zendesk vs Zoho Desk — Attribute Category Vocabulary
type: DefinedTermSet
language: en-US
description: Taxonomy of attribute categories used to classify comparison data for Zendesk vs Zoho Desk.
has defined term: Pricing
has defined term: Technical
has defined term: Usability
has defined term: Onboarding
has defined term: Scalability
has defined term: Integration
has defined term: Features
has defined term: Performance
has defined term: User Experience
has defined term: Deployment
has defined term: Market Adoption
has defined term: Implementation
has defined term: AI Capabilities
has defined term: Ecosystem
has defined term: Accessibility
has defined term: Quality
has defined term: Security
has defined term: Market Position
has defined term: Customer Experience
has defined term: AI Features
has defined term: Compliance
has defined term: E-commerce
has defined term: Market Presence
has defined term: Scale
has defined term: Compatibility
has defined term: Innovation
has defined term: Reviews
has defined term: Feature Set
has defined term: Reliability
has defined term: Capabilities
has defined term: AI & Automation
has defined term: Customer Satisfaction
has defined term: Artificial Intelligence
has defined term: Workflows
has defined term: AI/Automation
has defined term: Reputation
has defined term: User Satisfaction
has defined term: Customization

Pricing
type: DefinedTerm
term code: pricing
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Technical
type: DefinedTerm
term code: technical
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Usability
type: DefinedTerm
term code: usability
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Onboarding
type: DefinedTerm
term code: onboarding
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Scalability
type: DefinedTerm
term code: scalability
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Integration
type: DefinedTerm
term code: integration
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Features
type: DefinedTerm
term code: features
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Performance
type: DefinedTerm
term code: performance
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

User Experience
type: DefinedTerm
term code: user-experience
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Deployment
type: DefinedTerm
term code: deployment
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Market Adoption
type: DefinedTerm
term code: market-adoption
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Implementation
type: DefinedTerm
term code: implementation
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

AI Capabilities
type: DefinedTerm
term code: ai-capabilities
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Ecosystem
type: DefinedTerm
term code: ecosystem
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Accessibility
type: DefinedTerm
term code: accessibility
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Quality
type: DefinedTerm
term code: quality
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Security
type: DefinedTerm
term code: security
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Market Position
type: DefinedTerm
term code: market-position
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Customer Experience
type: DefinedTerm
term code: customer-experience
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

AI Features
type: DefinedTerm
term code: ai-features
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Compliance
type: DefinedTerm
term code: compliance
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

E-commerce
type: DefinedTerm
term code: e-commerce
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Market Presence
type: DefinedTerm
term code: market-presence
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Scale
type: DefinedTerm
term code: scale
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Compatibility
type: DefinedTerm
term code: compatibility
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Innovation
type: DefinedTerm
term code: innovation
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Reviews
type: DefinedTerm
term code: reviews
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Feature Set
type: DefinedTerm
term code: feature-set
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Reliability
type: DefinedTerm
term code: reliability
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Capabilities
type: DefinedTerm
term code: capabilities
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

AI & Automation
type: DefinedTerm
term code: ai-&-automation
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Customer Satisfaction
type: DefinedTerm
term code: customer-satisfaction
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Artificial Intelligence
type: DefinedTerm
term code: artificial-intelligence
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Workflows
type: DefinedTerm
term code: workflows
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

AI/Automation
type: DefinedTerm
term code: ai/automation
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Reputation
type: DefinedTerm
term code: reputation
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

User Satisfaction
type: DefinedTerm
term code: user-satisfaction
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

Customization
type: DefinedTerm
term code: customization
in defined term set: Zendesk vs Zoho Desk — Attribute Category Vocabulary

faq
type: FAQPage
language: en-US
is accessible for free: true
conditions of access: Free
date modified: 2026-06-21T17:14:52.539Z
author: A Versus B
publisher: A Versus B
is part of: zendesk-vs-zoho-desk
main entity: Which is cheaper: Zendesk or Zoho Desk?
  type: Question
  accepted answer: Answer
    text: Zoho Desk is significantly cheaper at $14/agent/month for its Team plan versus Zendesk's $49/agent/month Team plan. For a 10-person support team, that's a $4,200/year difference. However, Zendesk's advanced AI and integrations may justify the cost for large operations.
    language: en-US
main entity: Does Zoho Desk have AI like Zendesk?
  type: Question
  accepted answer: Answer
    text: Both have AI (Zendesk AI vs Zia), but Zendesk's is more advanced. Zendesk AI includes predictive analytics, intent detection, and automated ticket routing. Zoho's Zia is more basic, offering chatbot automation and simple suggestions. For AI-heavy support operations, Zendesk is superior.
    language: en-US
main entity: Can I integrate Zendesk or Zoho Desk with my CRM?
  type: Question
  accepted answer: Answer
    text: Yes, both integrate with major CRMs. Zendesk has native integrations with Salesforce, HubSpot, and Pipedrive (1,000+ total). Zoho Desk integrates natively with Zoho CRM and has 500+ integrations. If you use Zoho CRM, Zoho Desk is the tighter fit; otherwise, Zendesk offers more flexibility.
    language: en-US
main entity: Which is better for small businesses?
  type: Question
  accepted answer: Answer
    text: Zoho Desk is typically better for small businesses due to its $14 starting price, included features (knowledge base, portals) in all plans, and tight Zoho ecosystem integration. Zendesk is overkill unless you need advanced AI and have 20+ support agents.
    language: en-US
main entity: How does customization compare?
  type: Question
  accepted answer: Answer
    text: Zoho Desk offers superior customization through Zoho Creator integration, allowing you to build custom workflows and apps. Zendesk provides APIs and limited no-code options but is more rigid. Zoho wins for highly custom business logic; Zendesk is faster to deploy out-of-box.
    language: en-US

How to Choose Between Zendesk and Zoho Desk
type: HowTo
description: Zendesk is the market leader with superior AI capabilities, deeper integrations, and higher pricing ($49-199/agent/month), while Zoho Desk offers better value at $14-55/agent/month with more customization but less advanced automation.
language: en-US
total time: PT3M
step: Consider: Starting Price (Per Agent/Month)
step: Consider: AI-Powered Features
step: Consider: Native Integrations Available
step: Consider: Customization Flexibility
step: Consider: Global Market Share (2024)
step: Consider: Omnichannel Support Channels
step: Consider: Mobile App Rating (iOS)
tool: A Versus B Comparison Guide
tip: HowToTip
  text: Choose Zendesk if you need enterprise-grade AI capabilities, extensive third-party integrations, and don't mind premium pricing—ideal for mid-market to large support teams prioritizing automation. Choose Zoho Desk if you want affordable, highly customizable support software with strong ecosystem integration—best for small to mid-sized businesses and those already using Zoho's suite.

Consider: Starting Price (Per Agent/Month)
type: HowToStep
position: 1
text: Starting Price (Per Agent/Month): Zendesk has $49, while Zoho Desk has $14.

Consider: AI-Powered Features
type: HowToStep
position: 2
text: AI-Powered Features: Zendesk has Advanced (Zendesk AI, predictive analytics, intent detection), while Zoho Desk has Basic (Zia AI, limited predictive capabilities).

Consider: Native Integrations Available
type: HowToStep
position: 3
text: Native Integrations Available: Zendesk has 1,000+, while Zoho Desk has 500+.

Consider: Customization Flexibility
type: HowToStep
position: 4
text: Customization Flexibility: Zendesk has Moderate (Zendesk APIs, limited no-code builder), while Zoho Desk has Extensive (Zoho Creator integration, advanced custom fields).

Consider: Global Market Share (2024)
type: HowToStep
position: 5
text: Global Market Share (2024): Zendesk has 23.4%, while Zoho Desk has 8.7%.

Consider: Omnichannel Support Channels
type: HowToStep
position: 6
text: Omnichannel Support Channels: Zendesk has 7 (Email, Chat, Voice, Social, SMS, Messaging, Community), while Zoho Desk has 7 (Email, Chat, Voice, Social, SMS, Messaging, Community).

Consider: Mobile App Rating (iOS)
type: HowToStep
position: 7
text: Mobile App Rating (iOS): Zendesk has 4.2/5, while Zoho Desk has 4.1/5.

claimreview
type: ClaimReview
is accessible for free: true
conditions of access: Free
claim reviewed: Zendesk vs Zoho Desk
review body: Zendesk is the market leader with superior AI capabilities, deeper integrations, and higher pricing ($49-199/agent/month), while Zoho Desk offers better value at $14-55/agent/month with more customization but less advanced automation.
review rating: Rating
  rating: 5
  worst rating: 1
  best rating: 5
  alternate name: Verified Comparison
author: A Versus B
item reviewed: Zendesk vs Zoho Desk

Average Implementation Timeline
type: PropertyValue
value: Zendesk: 7-14 days | Zoho Desk: N/A

AI-Powered Features
type: PropertyValue
value: Zendesk: Einstein AI with predictive routing, sentiment analysis, automated responses | Zoho Desk: N/A

Customer Satisfaction (CSAT)
type: PropertyValue
value: Zendesk: 94% | Zoho Desk: N/A

Mobile App Rating
type: PropertyValue
value: Zendesk: 4.3/5 | Zoho Desk: N/A

Starting Monthly Price Per User
type: PropertyValue
value: Zendesk: $55 | Zoho Desk: N/A

Maximum Users Included in Starter Plan
type: PropertyValue
value: Zendesk: 1 agent | Zoho Desk: N/A

Native Support Channels
type: PropertyValue
value: Zendesk: 7 (email, chat, phone, SMS, social, messaging, video) | Zoho Desk: N/A

AI-Powered Agent Assist
type: PropertyValue
value: Zendesk: Zendesk AI (advanced, ticket summarization, routing) | Zoho Desk: N/A

G2 Customer Satisfaction Rating (2024)
type: PropertyValue
value: Zendesk: 4.5/5 (5,800+ reviews) | Zoho Desk: N/A

Knowledge Base Articles (Typical Mid-Plan)
type: PropertyValue
value: Zendesk: Unlimited | Zoho Desk: N/A

Entry-Level Price Per Agent/Month
type: PropertyValue
value: Zendesk: $55 | Zoho Desk: N/A

Mid-Market Plan Price Per Agent/Month
type: PropertyValue
value: Zendesk: $89 | Zoho Desk: N/A

AI/Automation Capabilities
type: PropertyValue
value: Zendesk: Predictive analytics, sentiment analysis, AI routing, 30% CSAT improvement | Zoho Desk: N/A

Enterprise Market Share
type: PropertyValue
value: Zendesk: 32% | Zoho Desk: N/A

Mobile App User Rating
type: PropertyValue
value: Zendesk: 4.4/5 (12,700 reviews) | Zoho Desk: N/A

Starting Monthly Price
type: PropertyValue
value: Zendesk: $69 | Zoho Desk: N/A

AI Agent Resolution Rate
type: PropertyValue
value: Zendesk: 45% (Answer Bot) | Zoho Desk: N/A

Average Implementation Time
type: PropertyValue
value: Zendesk: 4-8 weeks | Zoho Desk: N/A

Supported Communication Channels
type: PropertyValue
value: Zendesk: 7 channels | Zoho Desk: N/A

Maximum Agent Seats (Standard Plan)
type: PropertyValue
value: Zendesk: Unlimited | Zoho Desk: N/A

Monthly Cost Per Agent/User (Entry Level)
type: PropertyValue
value: Zendesk: $55 | Zoho Desk: N/A

Monthly Cost Per Agent/User (Professional Tier)
type: PropertyValue
value: Zendesk: $89 | Zoho Desk: N/A

Native Omnichannel Support Channels
type: PropertyValue
value: Zendesk: 8+ channels | Zoho Desk: N/A

API Rate Limits (Enterprise)
type: PropertyValue
value: Zendesk: 10,000 | Zoho Desk: N/A

Customer Satisfaction (NPS)
type: PropertyValue
value: Zendesk: 58 | Zoho Desk: N/A

Uptime SLA Guarantee
type: PropertyValue
value: Zendesk: 99.99% | Zoho Desk: N/A

App Marketplace Integrations
type: PropertyValue
value: Zendesk: 1,000+ via Zendesk & Zapier | Zoho Desk: N/A

Base Plan Price (Per Agent/Month)
type: PropertyValue
value: Zendesk: $55 | Zoho Desk: N/A

Premium Plan Price (Per Agent/Month)
type: PropertyValue
value: Zendesk: $89 | Zoho Desk: N/A

Native Integrations Count
type: PropertyValue
value: Zendesk: 1,000+ | Zoho Desk: N/A

AI-Powered Automation Maturity
type: PropertyValue
value: Zendesk: Generative AI with predictive analytics | Zoho Desk: N/A

Mobile App Rating (App Store 2025)
type: PropertyValue
value: Zendesk: 4.5 stars | Zoho Desk: N/A

Net Promoter Score (NPS 2025)
type: PropertyValue
value: Zendesk: 58 | Zoho Desk: N/A

Typical Customer Retention Rate
type: PropertyValue
value: Zendesk: 94% | Zoho Desk: N/A

Starting Monthly Price (Single User)
type: PropertyValue
value: Zendesk: $19 | Zoho Desk: N/A

Average Cost Per Agent (at 25 agents)
type: PropertyValue
value: Zendesk: $280 ($11 per agent) | Zoho Desk: N/A

Available Integrations
type: PropertyValue
value: Zendesk: 10,000+ | Zoho Desk: N/A

AI Chatbot Capability Level
type: PropertyValue
value: Zendesk: Intermediate (Answer Bot) | Zoho Desk: N/A

Maximum Team Size (Recommended)
type: PropertyValue
value: Zendesk: Unlimited (1000+) | Zoho Desk: N/A

Built-in Product Onboarding Tools
type: PropertyValue
value: Zendesk: No (requires third-party apps) | Zoho Desk: N/A

Average First Response Time
type: PropertyValue
value: Zendesk: 8 minutes (without AI enabled) | Zoho Desk: N/A

Starting Monthly Price Per Agent
type: PropertyValue
value: Zendesk: $55/agent | Zoho Desk: $18/agent
value reference: Zoho Desk

Total Cost for 50-Agent Team (Annual)
type: PropertyValue
value: Zendesk: $33,000/year | Zoho Desk: $10,800/year
value reference: Zoho Desk

Free Trial Length
type: PropertyValue
value: Zendesk: 14 days | Zoho Desk: 30 days
value reference: Zoho Desk

Native Integrations Available
type: PropertyValue
value: Zendesk: 1,500+ | Zoho Desk: 800+
value reference: Zendesk

AI Predictive Routing Capability
type: PropertyValue
value: Zendesk: Advanced (Einstein AI with ML models) | Zoho Desk: Basic (Rule-based only)

Average Customer Satisfaction (CSAT)
type: PropertyValue
value: Zendesk: 94% | Zoho Desk: 91%
value reference: Zendesk

Mobile App Rating (G2)
type: PropertyValue
value: Zendesk: 4.5/5 | Zoho Desk: 4.2/5
value reference: Zendesk

Typical Implementation Timeline
type: PropertyValue
value: Zendesk: 3-5 days | Zoho Desk: 1-2 days
value reference: Zoho Desk

Starting Price (per Agent/Month)
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: $18

Automation Rules Limit (Standard Plan)
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: 250 per month

Integration Count
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: 400+

Native CRM Included
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: Yes (Zoho CRM)

AI Ticket Resolution Rate
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: ~28%

G2 Rating
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: 4.4/5

Number of G2 Reviews
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: 2,100+

Starting Price per Agent/Month
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: $25

Cost for 20-Agent Team (Annual)
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: $6,000

Third-Party Native Integrations
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: 500+

Maximum Custom Fields
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: Unlimited

AI Chatbot Availability
type: PropertyValue
value: Zendesk: N/A | Zoho Desk: Zia AI (included)

SpeakableSpecification
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Zendesk — Wikipedia
type: CreativeWork

Zoho Desk — Wikipedia
type: CreativeWork

Compare Zendesk vs Zoho Desk
type: Action
additional type: CompareAction
target: https://www.aversusb.net/compare/zendesk-vs-zoho-desk
object: Zendesk
object: Zoho Desk

Mid-Market Plan Price Per Agent/Month
type: PropertyValue
value reference: Pricing

AI/Automation Capabilities
type: PropertyValue
value reference: Features

Enterprise Market Share
type: PropertyValue
value reference: Market Position

Mobile App User Rating
type: PropertyValue
value reference: User Experience

Starting Monthly Price
type: PropertyValue
value reference: Pricing

AI Agent Resolution Rate
type: PropertyValue
value reference: AI Capabilities

Average Implementation Time
type: PropertyValue
value reference: Onboarding

Supported Communication Channels
type: PropertyValue
value reference: Feature Set

Maximum Agent Seats (Standard Plan)
type: PropertyValue
value reference: Scalability

Monthly Cost Per Agent/User (Entry Level)
type: PropertyValue
value reference: Pricing

Monthly Cost Per Agent/User (Professional Tier)
type: PropertyValue
value reference: Pricing

Native Omnichannel Support Channels
type: PropertyValue
value reference: Features

API Rate Limits (Enterprise)
type: PropertyValue
value reference: Technical

Customer Satisfaction (NPS)
type: PropertyValue
value reference: Reviews

Uptime SLA Guarantee
type: PropertyValue
value reference: Reliability

App Marketplace Integrations
type: PropertyValue
value reference: Ecosystem

Base Plan Price (Per Agent/Month)
type: PropertyValue
value reference: Pricing

Premium Plan Price (Per Agent/Month)
type: PropertyValue
value reference: Pricing

Native Integrations Count
type: PropertyValue
value reference: Capabilities

AI-Powered Automation Maturity
type: PropertyValue
value reference: AI & Automation

Mobile App Rating (App Store 2025)
type: PropertyValue
value reference: User Experience

Net Promoter Score (NPS 2025)
type: PropertyValue
value reference: Customer Satisfaction

Typical Customer Retention Rate
type: PropertyValue
value reference: Customer Satisfaction

Starting Monthly Price (Single User)
type: PropertyValue
value reference: Pricing

Average Cost Per Agent (at 25 agents)
type: PropertyValue
value reference: Pricing

Available Integrations
type: PropertyValue
value reference: Ecosystem

AI Chatbot Capability Level
type: PropertyValue
value reference: Features

Maximum Team Size (Recommended)
type: PropertyValue
value reference: Scalability

Built-in Product Onboarding Tools
type: PropertyValue
value reference: Features

Average First Response Time
type: PropertyValue
value reference: Performance

Starting Monthly Price Per Agent
type: PropertyValue
value reference: Pricing

Total Cost for 50-Agent Team (Annual)
type: PropertyValue
value reference: Pricing

Free Trial Length
type: PropertyValue
value reference: Onboarding

Native Integrations Available
type: PropertyValue
value reference: Features

AI Predictive Routing Capability
type: PropertyValue
value reference: Artificial Intelligence

Average Customer Satisfaction (CSAT)
type: PropertyValue
value reference: Quality

Mobile App Rating (G2)
type: PropertyValue
value reference: User Experience

Typical Implementation Timeline
type: PropertyValue
value reference: Onboarding

Starting Price (per Agent/Month)
type: PropertyValue
value reference: Pricing

Automation Rules Limit (Standard Plan)
type: PropertyValue
value reference: Workflows

Integration Count
type: PropertyValue
value reference: Ecosystem

Native CRM Included
type: PropertyValue
value reference: Features

AI Ticket Resolution Rate
type: PropertyValue
value reference: AI/Automation

G2 Rating
type: PropertyValue
value reference: Reputation

Number of G2 Reviews
type: PropertyValue
value reference: User Satisfaction

Starting Price per Agent/Month
type: PropertyValue
value reference: Pricing

Cost for 20-Agent Team (Annual)
type: PropertyValue
value reference: Pricing

Third-Party Native Integrations
type: PropertyValue
value reference: Features

Maximum Custom Fields
type: PropertyValue
value reference: Customization

AI Chatbot Availability
type: PropertyValue
value reference: AI Features