Zendesk is the market leader with superior AI capabilities, deeper integrations, and higher pricing ($49-199/agent/month), while Zoho Desk offers better value at $14-55/agent/month with more customization but less advanced automation.
Zendesk vs Zoho Desk — Side-by-side comparison on A Versus B
Enterprise customer service platform with advanced AI and deep integration ecosystem
Budget-friendly customer support solution with streamlined features and integrated CRM ecosystem
Starting Price (Per Agent/Month). AI-Powered Features. Native Integrations Available. Customization Flexibility. Global Market Share (2024). Omnichannel Support Channels. Mobile App Rating (iOS)
Choose Zendesk if you need enterprise-grade AI capabilities, extensive third-party integrations, and don't mind premium pricing—ideal for mid-market to large support teams prioritizing automation. Choose Zoho Desk if you want affordable, highly customizable support software with strong ecosystem integration—best for small to mid-sized businesses and those already using Zoho's suite.
Zendesk: 700 requests/min | Zoho Desk: N/A
Zendesk: Advanced predictive, sentiment analysis, auto-routing | Zoho Desk: N/A
Zendesk: $19 (Suite Team) | Zoho Desk: N/A
Zendesk: 1000+ integrations | Zoho Desk: N/A
Zendesk: iOS & Android available | Zoho Desk: N/A
Zendesk: SOC 2, GDPR, CCPA, HIPAA, FedRAMP | Zoho Desk: N/A
Zendesk: 20+ years optimized | Zoho Desk: N/A
Zendesk: 100 requests/min | Zoho Desk: N/A
Zendesk: 4.6/5 (28K reviews) | Zoho Desk: N/A
Zendesk: Answer Bot (30% deflection) | Zoho Desk: N/A
Zendesk: 150+ languages | Zoho Desk: N/A
Zendesk: Advanced (predictive analytics, intent detection, ticket routing) | Zoho Desk: Basic (Zia AI with limited predictive features)
Zendesk: 6+ (email, chat, phone, social, SMS, WhatsApp) | Zoho Desk: 7
Zendesk: Add-on only ($50+/month) | Zoho Desk: N/A
Zendesk: Fully certified | Zoho Desk: N/A
Zendesk: Third-party app | Zoho Desk: N/A
Zendesk: Basic (additional $50/month for Zendesk AI) | Zoho Desk: N/A
Zendesk: iOS & Android full-featured | Zoho Desk: N/A
Zendesk: Einstein AI with predictive routing, sentiment analysis, automated responses | Zoho Desk: N/A
Zendesk: 7 (email, chat, phone, SMS, social, messaging, video) | Zoho Desk: N/A
Zendesk: Zendesk AI (advanced, ticket summarization, routing) | Zoho Desk: N/A
Zendesk: 4.5/5 (5,800+ reviews) | Zoho Desk: N/A
Knowledge Base Articles (Typical Mid-Plan)
Zendesk: Predictive analytics, sentiment analysis, AI routing, 30% CSAT improvement | Zoho Desk: N/A
Zendesk: 4.4/5 (12,700 reviews) | Zoho Desk: N/A
Zendesk: 45% (Answer Bot) | Zoho Desk: N/A
Monthly Cost Per Agent/User (Entry Level)
Monthly Cost Per Agent/User (Professional Tier)
Zendesk: 1,000+ via Zendesk & Zapier | Zoho Desk: N/A
Zendesk: Generative AI with predictive analytics | Zoho Desk: N/A
Zendesk: $280 ($11 per agent) | Zoho Desk: N/A
Zendesk: Intermediate (Answer Bot) | Zoho Desk: N/A
Zendesk: Unlimited (1000+) | Zoho Desk: N/A
Zendesk: No (requires third-party apps) | Zoho Desk: N/A
Zendesk: 8 minutes (without AI enabled) | Zoho Desk: N/A
Zendesk: $55/agent | Zoho Desk: $18/agent
Zendesk: $33,000/year | Zoho Desk: $10,800/year
Zendesk: Advanced (Einstein AI with ML models) | Zoho Desk: Basic (Rule-based only)
Zendesk: N/A | Zoho Desk: Yes (Zoho CRM)
Zendesk: N/A | Zoho Desk: Zia AI (included)
How to choose between Zendesk and Zoho Desk
Zendesk vs Zoho Desk — Structured Comparison Data
Machine-readable comparison dataset for Zendesk vs Zoho Desk. Contains 110 attribute comparisons, 5 FAQ pairs.
Zendesk vs Zoho Desk — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for Zendesk vs Zoho Desk.
Zoho Desk is significantly cheaper at $14/agent/month for its Team plan versus Zendesk's $49/agent/month Team plan. For a 10-person support team, that's a $4,200/year difference. However, Zendesk's advanced AI and integrations may justify the cost for large operations.
Both have AI (Zendesk AI vs Zia), but Zendesk's is more advanced. Zendesk AI includes predictive analytics, intent detection, and automated ticket routing. Zoho's Zia is more basic, offering chatbot automation and simple suggestions. For AI-heavy support operations, Zendesk is superior.
Can I integrate Zendesk or Zoho Desk with my CRM?
Yes, both integrate with major CRMs. Zendesk has native integrations with Salesforce, HubSpot, and Pipedrive (1,000+ total). Zoho Desk integrates natively with Zoho CRM and has 500+ integrations. If you use Zoho CRM, Zoho Desk is the tighter fit; otherwise, Zendesk offers more flexibility.
Zoho Desk is typically better for small businesses due to its $14 starting price, included features (knowledge base, portals) in all plans, and tight Zoho ecosystem integration. Zendesk is overkill unless you need advanced AI and have 20+ support agents.
Zoho Desk offers superior customization through Zoho Creator integration, allowing you to build custom workflows and apps. Zendesk provides APIs and limited no-code options but is more rigid. Zoho wins for highly custom business logic; Zendesk is faster to deploy out-of-box.
How to Choose Between Zendesk and Zoho Desk
Consider: Starting Price (Per Agent/Month)
Starting Price (Per Agent/Month): Zendesk has $49, while Zoho Desk has $14.
AI-Powered Features: Zendesk has Advanced (Zendesk AI, predictive analytics, intent detection), while Zoho Desk has Basic (Zia AI, limited predictive capabilities).
Native Integrations Available: Zendesk has 1,000+, while Zoho Desk has 500+.
Customization Flexibility: Zendesk has Moderate (Zendesk APIs, limited no-code builder), while Zoho Desk has Extensive (Zoho Creator integration, advanced custom fields).
Global Market Share (2024): Zendesk has 23.4%, while Zoho Desk has 8.7%.
Omnichannel Support Channels: Zendesk has 7 (Email, Chat, Voice, Social, SMS, Messaging, Community), while Zoho Desk has 7 (Email, Chat, Voice, Social, SMS, Messaging, Community).
Mobile App Rating (iOS): Zendesk has 4.2/5, while Zoho Desk has 4.1/5.