Zoom dominates with superior ease of use, broader integrations, and market-leading adoption, while Webex excels in enterprise security, Cisco ecosystem integration, and advanced collaboration features like People Insights. Both offer comparable pricing and 4.5-star ratings, making the choice dependent on organizational infrastructure and priorities.
Zoom vs Webex — Side-by-side comparison on A Versus B
Cloud-based video conferencing platform known for reliability and meeting features.
Enterprise-grade video conferencing platform with advanced security, large-scale capacity, and compliance certifications.
Market Adoption & User Base. Enterprise Integration Focus. Advanced Polling & Analytics. Entry-Level Pricing. Hybrid Meeting Hardware. User Interface Simplicity. Unified Communications
Both Zoom and Webex are enterprise-grade solutions with identical 4.5-star Gartner ratings and competitive pricing. Zoom is ideal for organizations prioritizing ease of use, rapid adoption, and broad third-party integrations, while Webex suits enterprises with existing Cisco infrastructure, advanced security requirements, and need for integrated communications. The choice hinges on your existing tech stack and organizational priorities rather than fundamental capability gaps.
Zoom: 5+ (Companion, Summaries, Previews, Smart Compose) | Webex: N/A
Zoom: Rich formatting, code blocks, file sharing, emoji reactions | Webex: N/A
Zoom: Third-party plugin required | Webex: N/A
Zoom: 6+ (polls, Q&A, reactions, hand raising, breakout rooms, live transcription) | Webex: N/A
Zoom: Extensive HD with filters | Webex: N/A
Zoom: iOS, Android, full feature parity | Webex: N/A
Zoom: Limited (varies by plan) | Webex: N/A
Zoom: 100 participants | Webex: 100 participants
Zoom: 4.5 stars (6,286 reviews) | Webex: 4.5 stars (3,129 reviews)
Zoom: Separate add-on service | Webex: Included in Suite ($22.50+)
Zoom: Basic analytics | Webex: People Insights & Slido integration
Zoom: Third-party compatible | Webex: Native optimization
Zoom: 40 minutes (3+ participants) | Webex: N/A
Zoom: Synchronous (real-time) | Webex: N/A
Zoom: Basic editing, transcription | Webex: N/A
Zoom: AI Companion 3.0, real-time translation, auto bug reporting | Webex: N/A
Zoom: 1000+ (webinar feature) | Webex: N/A
Zoom: Schedule meeting in advance | Webex: N/A
Zoom: Yes (AI Companion 3.0) | Webex: N/A
Enterprise Deployment Adoption (500+ seat orgs)
3-Year TCO Advantage for 1,000 Users with M365
Zoom: Baseline (higher cost) | Webex: N/A
Zoom: AI Companion 3.0, agentic AI | Webex: N/A
Zoom: AI Companion 3.0, real-time translation, agentic AI | Webex: N/A
Zoom: Available (AI Companion 3.0) | Webex: N/A
Zoom: Secondary with Zoom Chat | Webex: N/A
Zoom: SOC 2, HIPAA, FedRAMP, ISO 27001 | Webex: N/A
Zoom: 500+ (Professional tier) | Webex: N/A
Zoom: Not applicable (meeting-focused) | Webex: N/A
Zoom: AI Companion 3.0 with agentic AI | Webex: N/A
Zoom: Up to 100 (time-limited to 40 minutes) | Webex: N/A
Average Setup Time for New Recording/Meeting
AI Transcription Support (Standard Tier)
Zoom: 40 hours/month (Zoom One plan) | Webex: N/A
Zoom: 300 standard (1000 webinar) | Webex: N/A
Zoom: 3 (auto-transcription, noise suppression, chat summary) | Webex: N/A
Zoom: 6 (SOC 2, FedRAMP, HIPAA) | Webex: N/A
Zoom: N/A | Webex: All meetings (group & 1:1)
Zoom: N/A | Webex: Limited (via plugins)
Zoom vs Webex — Structured Comparison Data
Machine-readable comparison dataset for Zoom vs Webex. Contains 87 attribute comparisons, 5 FAQ pairs.
Zoom vs Webex — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for Zoom vs Webex.
Which platform is better for large enterprise deployments?
Webex has a slight edge for large enterprises with existing Cisco infrastructure, as it offers native integration with Cisco room systems, advanced security certifications, and unified communications (phone + video + messaging). However, Zoom is equally viable for enterprise use and has better market adoption, making IT support and user onboarding easier.
Can I switch from Zoom to Webex without losing data?
Yes, both platforms support meeting recordings, transcripts, and chat exports. However, you'll need to manually migrate contacts, custom backgrounds, and meeting schedules. Many organizations use both platforms simultaneously for flexibility, and they're increasingly interoperable.
Which platform offers better security for regulated industries?
Webex has traditionally been stronger for HIPAA, FedRAMP, and compliance-heavy environments due to Cisco's enterprise security pedigree and deeper encryption options. However, Zoom has significantly improved its security posture since 2020 and now meets regulatory requirements for most industries.
What's the real total cost of ownership for each platform?
Base Zoom costs $15-19.99/month per user, plus ~$8-15/month for calling features. Webex costs $22.50/month all-in with integrated calling, messaging, and analytics. For 100 users, expect $2,000-2,500/month for Zoom or $2,250/month for Webex Suite—making them roughly equivalent when accounting for calling needs.
Which platform has better mobile app performance?
Both have excellent mobile apps with comparable battery drain, call quality, and feature parity. Zoom slightly edges out Webex for simplicity and speed, while Webex offers better integration with mobile calling. For hybrid workers, both are equally capable.
Market Adoption & User Base: Zoom has 6,286 reviews on Gartner, while Webex has 3,129 reviews on Gartner.
Enterprise Integration Focus: Zoom has Multi-platform agnostic, while Webex has Optimized for Cisco ecosystem.
Advanced Polling & Analytics: Zoom has Basic Q&A features, while Webex has Slido integration & People Insights.
Entry-Level Pricing: Zoom has $0-$15/month, while Webex has $0-$22.50/month.
Hybrid Meeting Hardware: Zoom has Third-party compatible, while Webex has Native Cisco room integration.
User Interface Simplicity: Zoom has Intuitive & widely adopted, while Webex has Feature-rich but steeper learning curve.
Unified Communications: Zoom has Phone add-on available, while Webex has Integrated calling suite included.