Zoho CRM vs Salesforce
type: Article
description: Salesforce dominates the enterprise CRM market with 23% global market share and advanced AI capabilities, while Zoho CRM offers superior affordability starting at $14/month with comparable core features for small-to-mid-sized businesses. The choice depends on budget constraints and organizational scale.
language: en-US
date published: 2026-05-28T07:17:20.970Z
date created: 2026-05-28T07:17:20.970Z
date modified: 2026-06-21T06:02:59.915Z
content reference time: 2026-06-21T06:02:59.915Z
author: A Versus B
publisher: A Versus B
about: Zoho CRM
about: Salesforce
abstract: Salesforce dominates the enterprise CRM market with 23% global market share and advanced AI capabilities, while Zoho CRM offers superior affordability starting at $14/month with comparable core features for small-to-mid-sized businesses. The choice depends on budget constraints and organizational scale.
text: Starting Price per User/Month. Global CRM Market Share (2024). AI Assistant Capabilities. Number of Native Integrations. Free Trial Duration. Ease of Implementation (Days for Small Team). Annual Contract Requirement
conclusion text: Choose Salesforce if you're a mid-to-large enterprise requiring advanced AI-driven insights, extensive third-party integrations, and have budget for premium pricing ($165-330+/user/month). Choose Zoho CRM if you're a small-to-mid-sized business seeking rapid deployment, affordability ($14-35/user/month), and don't need enterprise-scale AI capabilities.
additional property: Starting Price Per User/Month
  type: PropertyValue
  value: Zoho CRM: $20 | Salesforce: $165
  value reference: Zoho CRM
additional property: Global Market Share (2025)
  type: PropertyValue
  value: Zoho CRM: 7.8% | Salesforce: 23.4%
  value reference: Salesforce
additional property: Average Implementation Timeline
  type: PropertyValue
  value: Zoho CRM: 3 weeks | Salesforce: 8-16 weeks
  value reference: Zoho CRM
additional property: Available Integrations
  type: PropertyValue
  value: Zoho CRM: 1000+ | Salesforce: 2,500+
  value reference: Salesforce
additional property: Maximum Users Per Instance
  type: PropertyValue
  value: Zoho CRM: 5,000+ | Salesforce: Unlimited
additional property: Mobile App Offline Access
  type: PropertyValue
  value: Zoho CRM: Yes (full offline mode) | Salesforce: Limited (basic offline)
additional property: AI/ML Sophistication Level
  type: PropertyValue
  value: Zoho CRM: Intermediate (Zia automation & scoring) | Salesforce: Advanced (Einstein predictive + generative)
additional property: Starting Monthly Price (Annual Billing)
  type: PropertyValue
  value: Zoho CRM: $18/month | Salesforce: N/A
additional property: E-Signature Templates Included
  type: PropertyValue
  value: Zoho CRM: 25+ | Salesforce: N/A
additional property: CRM Contact Records
  type: PropertyValue
  value: Zoho CRM: Unlimited on all paid plans | Salesforce: N/A
additional property: Sales Pipeline & Forecasting
  type: PropertyValue
  value: Zoho CRM: Yes (advanced forecasting with AI) | Salesforce: N/A
additional property: API Rate Limit
  type: PropertyValue
  value: Zoho CRM: 40 req/min | Salesforce: N/A
additional property: Mobile App Available
  type: PropertyValue
  value: Zoho CRM: Yes (iOS & Android) | Salesforce: N/A
additional property: Average User Rating (Capterra 2026)
  type: PropertyValue
  value: Zoho CRM: 4.5 stars | Salesforce: N/A
additional property: E-Signature Delivery Success Rate
  type: PropertyValue
  value: Zoho CRM: 95% (estimated) | Salesforce: N/A
additional property: Contact Management Limit
  type: PropertyValue
  value: Zoho CRM: Unlimited | Salesforce: N/A
additional property: Pre-built Workflow Templates
  type: PropertyValue
  value: Zoho CRM: 250+ | Salesforce: N/A
additional property: Mobile App Feature Parity
  type: PropertyValue
  value: Zoho CRM: 87% | Salesforce: N/A
additional property: Security Compliance Standards
  type: PropertyValue
  value: Zoho CRM: SOC 2 Type II, HIPAA, GDPR, ISO 27001 | Salesforce: N/A
additional property: Base Monthly Price (Per User)
  type: PropertyValue
  value: Zoho CRM: $14 | Salesforce: N/A
additional property: Annual Cost for 10 Users
  type: PropertyValue
  value: Zoho CRM: $1,680 | Salesforce: N/A
additional property: Free Plan User Limit
  type: PropertyValue
  value: Zoho CRM: 3 users | Salesforce: Varies by edition
additional property: Native App Integrations
  type: PropertyValue
  value: Zoho CRM: 1,000+ | Salesforce: N/A
additional property: Marketing Automation Included
  type: PropertyValue
  value: Zoho CRM: Paid plans only ($25/mo add-on) | Salesforce: N/A
additional property: AI Features Included
  type: PropertyValue
  value: Zoho CRM: Zia AI, all paid plans | Salesforce: N/A
additional property: Customization Depth
  type: PropertyValue
  value: Zoho CRM: 9/10 (modules, blueprints, code) | Salesforce: Very High - unlimited custom objects and code
additional property: User Onboarding Time
  type: PropertyValue
  value: Zoho CRM: 4-6 weeks | Salesforce: N/A
additional property: Base Monthly Price Per User
  type: PropertyValue
  value: Zoho CRM: $14 | Salesforce: N/A
additional property: Annual Cost (10-User Team, Standard Plan)
  type: PropertyValue
  value: Zoho CRM: $1,680 | Salesforce: N/A
additional property: Native Integrations Available
  type: PropertyValue
  value: Zoho CRM: 500+ | Salesforce: 10,000+
  value reference: Salesforce
additional property: Custom Fields Limit
  type: PropertyValue
  value: Zoho CRM: Unlimited | Salesforce: N/A
additional property: AI Conversation Intelligence
  type: PropertyValue
  value: Zoho CRM: Predictive scoring only | Salesforce: N/A
additional property: Mobile App Rating
  type: PropertyValue
  value: Zoho CRM: 4.2 | Salesforce: N/A
additional property: Starting Monthly Price
  type: PropertyValue
  value: Zoho CRM: $20/month | Salesforce: N/A
additional property: Cost for 10-User Team (Monthly)
  type: PropertyValue
  value: Zoho CRM: $200 | Salesforce: N/A
additional property: Lead Scoring Automation
  type: PropertyValue
  value: Zoho CRM: Native with 40+ workflow triggers | Salesforce: N/A
additional property: API Rate Limit (Standard Plan)
  type: PropertyValue
  value: Zoho CRM: 25,000 | Salesforce: N/A
additional property: Mobile App iOS Store Rating
  type: PropertyValue
  value: Zoho CRM: 4.2★ (8,200+ reviews) | Salesforce: N/A
additional property: Third-Party App Integrations
  type: PropertyValue
  value: Zoho CRM: 200+ | Salesforce: N/A
additional property: Email Sync & Tracking (Base Plan)
  type: PropertyValue
  value: Zoho CRM: Included in Standard ($20/user) | Salesforce: N/A
additional property: Free Plan Available
  type: PropertyValue
  value: Zoho CRM: Yes (3 users, unlimited contacts) | Salesforce: N/A
additional property: API Call Rate Limit (per 15 min)
  type: PropertyValue
  value: Zoho CRM: 2500 calls | Salesforce: N/A
additional property: Custom Fields Supported
  type: PropertyValue
  value: Zoho CRM: Unlimited | Salesforce: N/A
additional property: Built-in Email Marketing Capabilities
  type: PropertyValue
  value: Zoho CRM: Basic email templates and sequences | Salesforce: N/A
additional property: AI-Powered Sales Features
  type: PropertyValue
  value: Zoho CRM: Predictive lead scoring, deal forecasting, anomaly detection | Salesforce: N/A
additional property: Mid-Tier Plan Cost (100 contacts)
  type: PropertyValue
  value: Zoho CRM: $35/user/month | Salesforce: N/A
additional property: Monthly Cost (Single User, Standard Tier)
  type: PropertyValue
  value: Zoho CRM: $18 | Salesforce: N/A
additional property: Onboarding Time to Full Adoption
  type: PropertyValue
  value: Zoho CRM: 35-49 days | Salesforce: N/A
additional property: Built-in Modules/Features
  type: PropertyValue
  value: Zoho CRM: 12+ integrated modules | Salesforce: N/A
interactivity type: active
significant link: https://www.aversusb.net/entity/zoho-crm
significant link: https://www.aversusb.net/alternatives/zoho-crm
significant link: https://www.aversusb.net/entity/salesforce
significant link: https://www.aversusb.net/alternatives/salesforce
significant link: https://www.aversusb.net/api/answer/salesforce-vs-zoho-crm
significant link: https://www.aversusb.net/api/v1/schema/salesforce-vs-zoho-crm
related link: https://www.aversusb.net/compare/salesforce-vs-zoho
related link: https://www.aversusb.net/compare/pipedrive-vs-salesforce
related link: https://www.aversusb.net/compare/hellosign-vs-zoho-crm
related link: https://www.aversusb.net/compare/docusign-vs-zoho-crm
related link: https://www.aversusb.net/compare/hubspot-vs-zoho-crm
related link: https://www.aversusb.net/compare/zoho-crm-vs-freshsales
related link: https://www.aversusb.net/compare/zoho-crm-vs-monday-com
related link: https://www.aversusb.net/compare/zoho-crm-vs-activecampaign
teaches: How to choose between Zoho CRM and Salesforce
genre: Software

primaryImage
type: ImageObject
width: 1200
height: 630
caption: Zoho CRM vs Salesforce — Side-by-side comparison on A Versus B

A Versus B
type: Organization

Zoho CRM
type: SoftwareApplication
alternate name: ZC
alternate name: Zoho Crm
language: en-US
description: Affordable cloud CRM suite with 50+ integrated business apps and rapid deployment for SMBs.
image: ImageObject
  caption: Zoho CRM
subject of: Zoho CRM vs Salesforce
image: ImageObject
  caption: Zoho CRM

Salesforce
type: SoftwareApplication
language: en-US
description: Enterprise-grade cloud CRM platform serving 20% of Fortune 500 with extensive customization and integration ecosystem.
image: ImageObject
  caption: Salesforce
subject of: Zoho CRM vs Salesforce
image: ImageObject
  caption: Salesforce

Zoho CRM vs Salesforce — Structured Comparison Data
type: Dataset
description: Machine-readable comparison dataset for Zoho CRM vs Salesforce. Contains 140 attribute comparisons, 5 FAQ pairs.
language: en-US
license: https://creativecommons.org/licenses/by/4.0/
creator: A Versus B
distribution: JSON-LD knowledge graph
  type: DataDownload
  encoding format: application/json+ld
distribution: Raw comparison JSON
  type: DataDownload
  encoding format: application/json
distribution: Structured FAQ pairs JSON
  type: DataDownload
  encoding format: application/json
distribution: AI Answer API (citation-ready)
  type: DataDownload
  encoding format: application/json
distribution: Related comparisons JSON
  type: DataDownload
  encoding format: application/json
variable measured: Starting Price Per User/Month
  type: PropertyValue
  value reference: Pricing
variable measured: Global Market Share (2025)
  type: PropertyValue
  value reference: Market Position
variable measured: Average Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: Available Integrations
  type: PropertyValue
  value reference: Integrations
variable measured: Maximum Users Per Instance
  type: PropertyValue
  value reference: Scalability
variable measured: Mobile App Offline Access
  type: PropertyValue
  value reference: Features
variable measured: AI/ML Sophistication Level
  type: PropertyValue
  value reference: Artificial Intelligence
variable measured: Starting Monthly Price (Annual Billing)
  type: PropertyValue
  value reference: Pricing
variable measured: E-Signature Templates Included
  type: PropertyValue
  value reference: Features
variable measured: CRM Contact Records
  type: PropertyValue
  value reference: Features
variable measured: Sales Pipeline & Forecasting
  type: PropertyValue
  value reference: Features
variable measured: API Rate Limit
  type: PropertyValue
  value reference: Developer
variable measured: Mobile App Available
  type: PropertyValue
  value reference: Accessibility
variable measured: Average User Rating (Capterra 2026)
  type: PropertyValue
  value reference: User Satisfaction
variable measured: E-Signature Delivery Success Rate
  type: PropertyValue
  value reference: Performance
variable measured: Contact Management Limit
  type: PropertyValue
  value reference: CRM Capability
variable measured: Pre-built Workflow Templates
  type: PropertyValue
  value reference: Features
variable measured: Mobile App Feature Parity
  type: PropertyValue
  value reference: Mobile
variable measured: Security Compliance Standards
  type: PropertyValue
  value reference: Security
variable measured: Base Monthly Price (Per User)
  type: PropertyValue
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variable measured: Annual Cost for 10 Users
  type: PropertyValue
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variable measured: Free Plan User Limit
  type: PropertyValue
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variable measured: Native App Integrations
  type: PropertyValue
  value reference: Ecosystem
variable measured: Marketing Automation Included
  type: PropertyValue
  value reference: Features
variable measured: AI Features Included
  type: PropertyValue
  value reference: AI
variable measured: Customization Depth
  type: PropertyValue
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variable measured: User Onboarding Time
  type: PropertyValue
  value reference: Usability
variable measured: Base Monthly Price Per User
  type: PropertyValue
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variable measured: Annual Cost (10-User Team, Standard Plan)
  type: PropertyValue
  value reference: Pricing
variable measured: Native Integrations Available
  type: PropertyValue
  value reference: Ecosystem
variable measured: Custom Fields Limit
  type: PropertyValue
  value reference: Customization
variable measured: AI Conversation Intelligence
  type: PropertyValue
  value reference: AI & Automation
variable measured: Mobile App Rating
  type: PropertyValue
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variable measured: Starting Monthly Price
  type: PropertyValue
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variable measured: Cost for 10-User Team (Monthly)
  type: PropertyValue
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variable measured: Lead Scoring Automation
  type: PropertyValue
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variable measured: API Rate Limit (Standard Plan)
  type: PropertyValue
  value reference: Performance
variable measured: Mobile App iOS Store Rating
  type: PropertyValue
  value reference: Mobile Experience
variable measured: Third-Party App Integrations
  type: PropertyValue
  value reference: Ecosystem
variable measured: Email Sync & Tracking (Base Plan)
  type: PropertyValue
  value reference: CRM Features
variable measured: Free Plan Available
  type: PropertyValue
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variable measured: API Call Rate Limit (per 15 min)
  type: PropertyValue
  value reference: Technical
variable measured: Custom Fields Supported
  type: PropertyValue
  value reference: Customization
variable measured: Built-in Email Marketing Capabilities
  type: PropertyValue
  value reference: Features
variable measured: AI-Powered Sales Features
  type: PropertyValue
  value reference: Features
variable measured: Mid-Tier Plan Cost (100 contacts)
  type: PropertyValue
  value reference: Pricing
variable measured: Monthly Cost (Single User, Standard Tier)
  type: PropertyValue
  value reference: Pricing
variable measured: Onboarding Time to Full Adoption
  type: PropertyValue
  value reference: Implementation
variable measured: Built-in Modules/Features
  type: PropertyValue
  value reference: Features
variable measured: Third-Party Integrations Available
  type: PropertyValue
  value reference: Ecosystem
variable measured: Custom Fields Per Module
  type: PropertyValue
  value reference: Customization
variable measured: API Rate Limit (Standard Tier)
  type: PropertyValue
  value reference: Technical
variable measured: Mobile App Offline Functionality
  type: PropertyValue
  value reference: Features
variable measured: Free Trial Period
  type: PropertyValue
  value reference: Onboarding
variable measured: Starting Monthly Price (Per User)
  type: PropertyValue
  value reference: Pricing
variable measured: Free Plan Availability
  type: PropertyValue
  value reference: Pricing
variable measured: Implementation Time
  type: PropertyValue
  value reference: Deployment
variable measured: Native Integrations
  type: PropertyValue
  value reference: Features
variable measured: Mobile Offline Access
  type: PropertyValue
  value reference: Mobile
variable measured: User Satisfaction (G2 2024)
  type: PropertyValue
  value reference: User Feedback
variable measured: Maximum Users on Starter Plan
variable measured: Entry-Level Price (USD/User/Month)
variable measured: Global CRM Market Share
variable measured: Average Implementation Time (SMB)
variable measured: Free Trial Duration
variable measured: Active Global User Base
variable measured: AI Assistant Sophistication Level
variable measured: Contract Flexibility
variable measured: Monthly Cost Per User (Standard Plan)
is based on: https://www.aversusb.net/compare/salesforce-vs-zoho-crm

Zoho CRM vs Salesforce — Attribute Category Vocabulary
type: DefinedTermSet
language: en-US
description: Taxonomy of attribute categories used to classify comparison data for Zoho CRM vs Salesforce.
has defined term: Pricing
has defined term: Market Position
has defined term: Deployment
has defined term: Integrations
has defined term: Scalability
has defined term: Features
has defined term: Artificial Intelligence
has defined term: Developer
has defined term: Accessibility
has defined term: User Satisfaction
has defined term: Performance
has defined term: CRM Capability
has defined term: Mobile
has defined term: Security
has defined term: Ecosystem
has defined term: AI
has defined term: Usability
has defined term: Customization
has defined term: AI & Automation
has defined term: User Experience
has defined term: CRM Features
has defined term: Mobile Experience
has defined term: Technical
has defined term: Implementation
has defined term: Onboarding
has defined term: User Feedback
has defined term: Market Adoption
has defined term: Terms
has defined term: Volume
has defined term: Learning Curve
has defined term: Market
has defined term: AI Capabilities
has defined term: Total Cost
has defined term: Community
has defined term: Integration
has defined term: Adoption
has defined term: Contract
has defined term: AI & Analytics
has defined term: Ease of Use
has defined term: Technical Capabilities
has defined term: Total Cost of Ownership
has defined term: Industry Coverage
has defined term: International Features
has defined term: Flexibility

Pricing
type: DefinedTerm
term code: pricing
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Market Position
type: DefinedTerm
term code: market-position
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Deployment
type: DefinedTerm
term code: deployment
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Integrations
type: DefinedTerm
term code: integrations
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Scalability
type: DefinedTerm
term code: scalability
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Features
type: DefinedTerm
term code: features
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Artificial Intelligence
type: DefinedTerm
term code: artificial-intelligence
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Developer
type: DefinedTerm
term code: developer
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Accessibility
type: DefinedTerm
term code: accessibility
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

User Satisfaction
type: DefinedTerm
term code: user-satisfaction
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Performance
type: DefinedTerm
term code: performance
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

CRM Capability
type: DefinedTerm
term code: crm-capability
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Mobile
type: DefinedTerm
term code: mobile
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Security
type: DefinedTerm
term code: security
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Ecosystem
type: DefinedTerm
term code: ecosystem
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

AI
type: DefinedTerm
term code: ai
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Usability
type: DefinedTerm
term code: usability
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Customization
type: DefinedTerm
term code: customization
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

AI & Automation
type: DefinedTerm
term code: ai-&-automation
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

User Experience
type: DefinedTerm
term code: user-experience
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

CRM Features
type: DefinedTerm
term code: crm-features
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Mobile Experience
type: DefinedTerm
term code: mobile-experience
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Technical
type: DefinedTerm
term code: technical
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Implementation
type: DefinedTerm
term code: implementation
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Onboarding
type: DefinedTerm
term code: onboarding
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

User Feedback
type: DefinedTerm
term code: user-feedback
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Market Adoption
type: DefinedTerm
term code: market-adoption
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Terms
type: DefinedTerm
term code: terms
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Volume
type: DefinedTerm
term code: volume
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Learning Curve
type: DefinedTerm
term code: learning-curve
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Market
type: DefinedTerm
term code: market
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

AI Capabilities
type: DefinedTerm
term code: ai-capabilities
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Total Cost
type: DefinedTerm
term code: total-cost
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Community
type: DefinedTerm
term code: community
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Integration
type: DefinedTerm
term code: integration
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Adoption
type: DefinedTerm
term code: adoption
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Contract
type: DefinedTerm
term code: contract
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

AI & Analytics
type: DefinedTerm
term code: ai-&-analytics
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Ease of Use
type: DefinedTerm
term code: ease-of-use
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Technical Capabilities
type: DefinedTerm
term code: technical-capabilities
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Total Cost of Ownership
type: DefinedTerm
term code: total-cost-of-ownership
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Industry Coverage
type: DefinedTerm
term code: industry-coverage
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

International Features
type: DefinedTerm
term code: international-features
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

Flexibility
type: DefinedTerm
term code: flexibility
in defined term set: Zoho CRM vs Salesforce — Attribute Category Vocabulary

faq
type: FAQPage
language: en-US
is accessible for free: true
conditions of access: Free
date modified: 2026-06-21T06:02:59.915Z
author: A Versus B
publisher: A Versus B
is part of: salesforce-vs-zoho-crm
main entity: Which CRM is better for a 30-person startup?
  type: Question
  accepted answer: Answer
    text: Zoho CRM is significantly better for startups. At $14-35/user/month, a 30-person team pays $420-1,050/month vs. Salesforce's $4,950-9,900/month. Zoho implements in 1-2 weeks, while Salesforce requires 4-8 weeks. For early-stage companies, Zoho's affordability and speed are decisive advantages; upgrade to Salesforce only when you exceed 500+ employees or need enterprise-specific features like Financial Services Cloud compliance.
    language: en-US
main entity: Does Zoho CRM have AI capabilities like Salesforce Einstein?
  type: Question
  accepted answer: Answer
    text: Zoho's Zia AI is more basic than Einstein. Zia handles predictive lead scoring, sales forecasting, and workflow automation. Einstein offers advanced capabilities: generative AI for email drafting, revenue intelligence with opportunity scoring, and complex predictive modeling. For mid-market companies, Zia suffices; enterprises requiring AI-driven decision-making need Einstein. As of 2026, Salesforce's AI advantages justify its premium pricing for companies valuing predictive analytics.
    language: en-US
main entity: Can Zoho CRM integrate with my existing tools?
  type: Question
  accepted answer: Answer
    text: Zoho integrates with 500+ apps natively (HubSpot, Slack, Zapier, Microsoft Teams), covering most SMB needs. Salesforce offers 10,000+ integrations, crucial for enterprises with specialized legacy systems or niche tools. If you use standard business apps (Stripe, Mailchimp, Google Workspace), Zoho's 500+ integrations are sufficient. If you have 20+ specialized tools or industry-specific software, Salesforce's broader ecosystem is necessary.
    language: en-US
main entity: What are the true total costs of ownership over 3 years?
  type: Question
  accepted answer: Answer
    text: For a 50-person team over 3 years: Zoho costs $25,200-42,000 (licenses) + $10,000-15,000 (implementation/training) = $35,200-57,000 total. Salesforce costs $297,000-594,000 (licenses) + $50,000-150,000 (implementation/training) = $347,000-744,000 total. Zoho is 6-13x cheaper for small teams. Salesforce's ROI justifies costs for enterprises with $10M+ revenue or complex multi-department workflows; Zoho's ROI is superior for businesses under $50M revenue with straightforward sales processes.
    language: en-US
main entity: How long does implementation take and what's required?
  type: Question
  accepted answer: Answer
    text: Zoho: 7-14 days for teams under 50 users; minimal customization needed. One administrator required ($50-80k/year). Salesforce: 30-60 days for mid-market; requires dedicated Salesforce Administrator ($80-120k/year) plus optional certified consultants ($150-300/hour). Zoho's speed advantage is due to simpler architecture and pre-built SMB templates. Salesforce's longer timeline stems from enterprise configuration, security protocols, and custom development. For rapid go-live, Zoho wins; for complex requirements, Salesforce's longer timeline ensures proper scalability.
    language: en-US

How to Choose Between Zoho CRM and Salesforce
type: HowTo
description: Salesforce dominates the enterprise CRM market with 23% global market share and advanced AI capabilities, while Zoho CRM offers superior affordability starting at $14/month with comparable core features for small-to-mid-sized businesses. The choice depends on budget constraints and organizational scale.
language: en-US
total time: PT3M
step: Consider: Starting Price per User/Month
step: Consider: Global CRM Market Share (2024)
step: Consider: AI Assistant Capabilities
step: Consider: Number of Native Integrations
step: Consider: Free Trial Duration
step: Consider: Ease of Implementation (Days for Small Team)
step: Consider: Annual Contract Requirement
tool: A Versus B Comparison Guide
tip: HowToTip
  text: Choose Salesforce if you're a mid-to-large enterprise requiring advanced AI-driven insights, extensive third-party integrations, and have budget for premium pricing ($165-330+/user/month). Choose Zoho CRM if you're a small-to-mid-sized business seeking rapid deployment, affordability ($14-35/user/month), and don't need enterprise-scale AI capabilities.

Consider: Starting Price per User/Month
type: HowToStep
position: 1
text: Starting Price per User/Month: Zoho CRM has $14, while Salesforce has $165.

Consider: Global CRM Market Share (2024)
type: HowToStep
position: 2
text: Global CRM Market Share (2024): Zoho CRM has ~3%, while Salesforce has 23%.

Consider: AI Assistant Capabilities
type: HowToStep
position: 3
text: AI Assistant Capabilities: Zoho CRM has Zia (basic predictive analytics, lead scoring), while Salesforce has Einstein (advanced forecasting, opportunity insights, generative features).

Consider: Number of Native Integrations
type: HowToStep
position: 4
text: Number of Native Integrations: Zoho CRM has 500+, while Salesforce has 10,000+.

Consider: Free Trial Duration
type: HowToStep
position: 5
text: Free Trial Duration: Zoho CRM has 15 days, while Salesforce has 30 days.

Consider: Ease of Implementation (Days for Small Team)
type: HowToStep
position: 6
text: Ease of Implementation (Days for Small Team): Zoho CRM has 7-14 days, while Salesforce has 30-60 days.

Consider: Annual Contract Requirement
type: HowToStep
position: 7
text: Annual Contract Requirement: Zoho CRM has Month-to-month available, while Salesforce has Annual commitment (generally required).

claimreview
type: ClaimReview
is accessible for free: true
conditions of access: Free
claim reviewed: Zoho CRM vs Salesforce
review body: Salesforce dominates the enterprise CRM market with 23% global market share and advanced AI capabilities, while Zoho CRM offers superior affordability starting at $14/month with comparable core features for small-to-mid-sized businesses. The choice depends on budget constraints and organizational scale.
review rating: Rating
  rating: 5
  worst rating: 1
  best rating: 5
  alternate name: Verified Comparison
author: A Versus B
item reviewed: Zoho CRM vs Salesforce

Third-Party Integrations Available
type: PropertyValue
value: Zoho CRM: 1000+ (native + marketplace) | Salesforce: 12,000+
value reference: Salesforce

Custom Fields Per Module
type: PropertyValue
value: Zoho CRM: Unlimited | Salesforce: Unlimited

API Rate Limit (Standard Tier)
type: PropertyValue
value: Zoho CRM: 10 requests/minute | Salesforce: N/A

Mobile App Offline Functionality
type: PropertyValue
value: Zoho CRM: Limited (read-only offline) | Salesforce: N/A

Free Trial Period
type: PropertyValue
value: Zoho CRM: 15 days | Salesforce: N/A

Starting Monthly Price (Per User)
type: PropertyValue
value: Zoho CRM: $20 | Salesforce: $165
value reference: Zoho CRM

Free Plan Availability
type: PropertyValue
value: Zoho CRM: Yes (up to 3 users, 5 GB) | Salesforce: N/A

Implementation Time
type: PropertyValue
value: Zoho CRM: 4-6 weeks | Salesforce: 8-16 weeks
value reference: Zoho CRM

Native Integrations
type: PropertyValue
value: Zoho CRM: 55+ native apps | Salesforce: 2,000+
value reference: Salesforce

Mobile Offline Access
type: PropertyValue
value: Zoho CRM: Full offline access | Salesforce: N/A

User Satisfaction (G2 2024)
type: PropertyValue
value: Zoho CRM: 4.4/5 (2,100 reviews) | Salesforce: N/A

Maximum Users on Starter Plan
type: PropertyValue
value: Zoho CRM: Unlimited (at $20/user) | Salesforce: N/A

Entry-Level Price (USD/User/Month)
type: PropertyValue
value: Zoho CRM: $14 | Salesforce: $165
value reference: Zoho CRM

Global CRM Market Share
type: PropertyValue
value: Zoho CRM: ~3% | Salesforce: 23%
value reference: Salesforce

Average Implementation Time (SMB)
type: PropertyValue
value: Zoho CRM: 7-14 days | Salesforce: 30-60 days
value reference: Zoho CRM

Free Trial Duration
type: PropertyValue
value: Zoho CRM: 15 days | Salesforce: 30 days
value reference: Salesforce

Active Global User Base
type: PropertyValue
value: Zoho CRM: ~0.4 million | Salesforce: ~9 million
value reference: Salesforce

AI Assistant Sophistication Level
type: PropertyValue
value: Zoho CRM: Basic (predictive lead scoring, sales forecasting) | Salesforce: Advanced (generative AI, revenue intelligence, opportunity insights)

Contract Flexibility
type: PropertyValue
value: Zoho CRM: Month-to-month available | Salesforce: Annual commitment typically required

Monthly Cost Per User (Standard Plan)
type: PropertyValue
value: Zoho CRM: $20 | Salesforce: $165
value reference: Zoho CRM

Global Market Share
type: PropertyValue
value: Zoho CRM: 3.2% | Salesforce: 23%
value reference: Salesforce

Integrated Apps/Tools
type: PropertyValue
value: Zoho CRM: 50+ native integrated apps | Salesforce: 3rd-party AppExchange (6,000+ available)

Base Monthly Cost Per User
type: PropertyValue
value: Zoho CRM: $18 (free tier: $0) | Salesforce: $165
value reference: Zoho CRM

Maximum Annual Signatory Capacity
type: PropertyValue
value: Zoho CRM: Unlimited documents per user | Salesforce: N/A

E-Signature Templates Available
type: PropertyValue
value: Zoho CRM: 500+ | Salesforce: N/A

Third-Party Integrations
type: PropertyValue
value: Zoho CRM: 1000+ | Salesforce: N/A

CRM Features Included
type: PropertyValue
value: Zoho CRM: 8 - Leads, contacts, deals, activities, forecasting, automation, email, reports | Salesforce: N/A

Average Time to Productivity for New Users
type: PropertyValue
value: Zoho CRM: 10-20 days | Salesforce: N/A

Compliance Standards Supported
type: PropertyValue
value: Zoho CRM: GDPR, SOC 2 Type II, ISO 27001 | Salesforce: N/A

Batch Document Send Limit
type: PropertyValue
value: Zoho CRM: Single document per signing request | Salesforce: N/A

Average Implementation Time
type: PropertyValue
value: Zoho CRM: 0.5-1 month (2-4 weeks) | Salesforce: 4-6 months
value reference: Zoho CRM

Customer Satisfaction Rating
type: PropertyValue
value: Zoho CRM: 88% | Salesforce: 86%
value reference: Zoho CRM

AI Predictive Analytics Capability
type: PropertyValue
value: Zoho CRM: Zia AI with basic lead assignment and email automation | Salesforce: Einstein AI with advanced lead scoring, revenue forecasting, and opportunity insights

Time to User Proficiency
type: PropertyValue
value: Zoho CRM: 15-25 hours average | Salesforce: 40-60 hours average
value reference: Zoho CRM

Enterprise Customer Base
type: PropertyValue
value: Zoho CRM: 500,000+ SMBs and growing | Salesforce: 23,000+ enterprises globally
value reference: Zoho CRM

Base CRM Pricing (per user/month)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $165-330

Marketing Automation Cost (separate)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $1,250+

AI Agent Availability
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Enterprise+ (Agentforce)

Native Marketing Features
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Limited (separate product needed)

Enterprise Customization Depth
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 9/10

Monthly Cost (50-person team, full suite)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $24,000-36,000+

Multi-Cloud AI Orchestration
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Advanced (Agentforce + Data Cloud)

Global Market Share 2026
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 23

Starting Monthly Cost Per User
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $165

Number of Pre-built Integrations
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 7000+

Community Size
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 8

Microsoft 365 Integration Level
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Third-party connectors

Maximum Data Storage per Org
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Based on licenses + storage SKUs

Maximum Price (per user/month)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $500+

Mobile App Quality
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Good - full-featured but complex

AI Capabilities
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Advanced - Einstein AI with predictive forecasting

Ease of Use (1-10 scale)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 5-6

Entry-Level Pricing
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $25/month (Starter Suite)

Mid-Tier Plan Pricing
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $100/month (Pro Suite)

AppExchange/Marketplace Apps
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 7000+ apps

Built-in AI Features
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Einstein AI in Pro+ tiers

Mobile App Availability
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: iOS, Android, Windows with offline mode

Typical Implementation Timeline
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 12-24 weeks

User Adoption Rate (Industry Average)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 68%

API Call Limit Per Day
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 100,000

Maximum Custom Fields
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Unlimited

Annual Contract Requirement
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 12 months (typical)

Predictive AI Analytics Included
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Yes (Einstein)

Monthly Cost (10 Users, Mid-Tier Plan)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $2,167-$4,167

User Training Requirements
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 6-12 weeks

Reported User Adoption Rate
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 60-70%

API Rate Limit (Calls/Day)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Unlimited (enterprise)

Custom Coding/Development
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Full (Apex, JavaScript, REST API)

Number of Permission Levels
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 25+

Average Enterprise Implementation Cost (500+ users)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $4.8M

User Adoption Rate at 6 Months
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 78%

Available Pre-built Industry Solutions
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 35+ industry-specific clouds

Native Microsoft Office 365 Integration
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Third-party plugins required

Entry-Level Monthly Cost Per User
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $165

Third-Party App Integrations Available
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 7,000+

AI Sales Assistant Feature
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Einstein AI (Professional+ tier)

Typical User Onboarding Hours Required
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 40-50 hours per admin

Mobile App Desktop Feature Parity
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 95%+

Maximum Users Per Single Org
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Unlimited

Starting Price (Per User/Month)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $165

Annual Cost for 20-Person Sales Team
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $39,600

Implementation Timeline
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 8-12 weeks

Multi-Currency Support
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 180+ currencies

Mobile App Functionality
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Full feature parity with desktop

G2 User Rating
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 4.4/5 (15,200+ reviews)

Customization Method
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Apex Code + declarative tools (unlimited)

Starting Monthly Price (USD)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $165

Full-Featured Plan (USD/month)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: $1,250+ (sales only, marketing separate)

User Adoption Rate (30 days)
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: 45%

Built-in Marketing Automation
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: No (separate $1,250+/month product)

Customization Level
type: PropertyValue
value: Zoho CRM: N/A | Salesforce: Advanced (Apex code, Flow, extensive APIs)

SpeakableSpecification
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Zoho CRM — Wikipedia
type: CreativeWork

Salesforce — Wikipedia
type: CreativeWork

Compare Zoho CRM vs Salesforce
type: Action
additional type: CompareAction
target: https://www.aversusb.net/compare/salesforce-vs-zoho-crm
object: Zoho CRM
object: Salesforce

Maximum Users on Starter Plan
type: PropertyValue
value reference: Scalability

Entry-Level Price (USD/User/Month)
type: PropertyValue
value reference: Pricing

Global CRM Market Share
type: PropertyValue
value reference: Market Position

Average Implementation Time (SMB)
type: PropertyValue
value reference: Deployment

Free Trial Duration
type: PropertyValue
value reference: Pricing

Active Global User Base
type: PropertyValue
value reference: Market Adoption

AI Assistant Sophistication Level
type: PropertyValue
value reference: Artificial Intelligence

Contract Flexibility
type: PropertyValue
value reference: Terms

Monthly Cost Per User (Standard Plan)
type: PropertyValue
value reference: Pricing

Global Market Share
type: PropertyValue
value reference: Market Position

Integrated Apps/Tools
type: PropertyValue
value reference: Features

Base Monthly Cost Per User
type: PropertyValue
value reference: Pricing

Maximum Annual Signatory Capacity
type: PropertyValue
value reference: Volume

E-Signature Templates Available
type: PropertyValue
value reference: Features

Third-Party Integrations
type: PropertyValue
value reference: Ecosystem

CRM Features Included
type: PropertyValue
value reference: Features

Average Time to Productivity for New Users
type: PropertyValue
value reference: Usability

Compliance Standards Supported
type: PropertyValue
value reference: Security

Batch Document Send Limit
type: PropertyValue
value reference: Features

Average Implementation Time
type: PropertyValue
value reference: Deployment

Customer Satisfaction Rating
type: PropertyValue
value reference: User Experience

AI Predictive Analytics Capability
type: PropertyValue
value reference: AI & Automation

Time to User Proficiency
type: PropertyValue
value reference: Learning Curve

Enterprise Customer Base
type: PropertyValue
value reference: Market

Base CRM Pricing (per user/month)
type: PropertyValue
value reference: Pricing

Marketing Automation Cost (separate)
type: PropertyValue
value reference: Pricing

AI Agent Availability
type: PropertyValue
value reference: AI Capabilities

Native Marketing Features
type: PropertyValue
value reference: Features

Enterprise Customization Depth
type: PropertyValue
value reference: Customization

Monthly Cost (50-person team, full suite)
type: PropertyValue
value reference: Total Cost

Multi-Cloud AI Orchestration
type: PropertyValue
value reference: AI Capabilities

Global Market Share 2026
type: PropertyValue
value reference: Market Position

Starting Monthly Cost Per User
type: PropertyValue
value reference: Pricing

Number of Pre-built Integrations
type: PropertyValue
value reference: Ecosystem

Community Size
type: PropertyValue
value reference: Community

Microsoft 365 Integration Level
type: PropertyValue
value reference: Integration

Maximum Data Storage per Org
type: PropertyValue
value reference: Scalability

Maximum Price (per user/month)
type: PropertyValue
value reference: Pricing

Mobile App Quality
type: PropertyValue
value reference: User Experience

AI Capabilities
type: PropertyValue
value reference: Features

Ease of Use (1-10 scale)
type: PropertyValue
value reference: Usability

Entry-Level Pricing
type: PropertyValue
value reference: Pricing

Mid-Tier Plan Pricing
type: PropertyValue
value reference: Pricing

AppExchange/Marketplace Apps
type: PropertyValue
value reference: Integrations

Built-in AI Features
type: PropertyValue
value reference: Features

Mobile App Availability
type: PropertyValue
value reference: Features

Typical Implementation Timeline
type: PropertyValue
value reference: Deployment

User Adoption Rate (Industry Average)
type: PropertyValue
value reference: Adoption

API Call Limit Per Day
type: PropertyValue
value reference: Integration

Maximum Custom Fields
type: PropertyValue
value reference: Customization

Annual Contract Requirement
type: PropertyValue
value reference: Contract

Predictive AI Analytics Included
type: PropertyValue
value reference: AI & Analytics

Monthly Cost (10 Users, Mid-Tier Plan)
type: PropertyValue
value reference: Pricing

User Training Requirements
type: PropertyValue
value reference: Ease of Use

Reported User Adoption Rate
type: PropertyValue
value reference: Adoption

API Rate Limit (Calls/Day)
type: PropertyValue
value reference: Technical Capabilities

Custom Coding/Development
type: PropertyValue
value reference: Customization

Number of Permission Levels
type: PropertyValue
value reference: Security

Average Enterprise Implementation Cost (500+ users)
type: PropertyValue
value reference: Total Cost of Ownership

User Adoption Rate at 6 Months
type: PropertyValue
value reference: User Experience

Available Pre-built Industry Solutions
type: PropertyValue
value reference: Industry Coverage

Native Microsoft Office 365 Integration
type: PropertyValue
value reference: Integration

Entry-Level Monthly Cost Per User
type: PropertyValue
value reference: Pricing

Third-Party App Integrations Available
type: PropertyValue
value reference: Integrations

AI Sales Assistant Feature
type: PropertyValue
value reference: AI Capabilities

Typical User Onboarding Hours Required
type: PropertyValue
value reference: Ease of Use

Mobile App Desktop Feature Parity
type: PropertyValue
value reference: Mobile Experience

Maximum Users Per Single Org
type: PropertyValue
value reference: Scalability

Starting Price (Per User/Month)
type: PropertyValue
value reference: Pricing

Annual Cost for 20-Person Sales Team
type: PropertyValue
value reference: Total Cost of Ownership

Implementation Timeline
type: PropertyValue
value reference: Deployment

Multi-Currency Support
type: PropertyValue
value reference: International Features

Mobile App Functionality
type: PropertyValue
value reference: Usability

G2 User Rating
type: PropertyValue
value reference: User Satisfaction

Customization Method
type: PropertyValue
value reference: Flexibility

Starting Monthly Price (USD)
type: PropertyValue
value reference: Pricing

Full-Featured Plan (USD/month)
type: PropertyValue
value reference: Pricing

User Adoption Rate (30 days)
type: PropertyValue
value reference: Usability

Built-in Marketing Automation
type: PropertyValue
value reference: Features

Customization Level
type: PropertyValue
value reference: Features