Salesforce vs Freshsales
type: Article
description: Salesforce is an enterprise-grade CRM with advanced customization and AI capabilities suited for large organizations, while Freshsales is a streamlined, affordable alternative designed for small-to-mid-market teams prioritizing ease of use and quick implementation.
language: en-US
date published: 2026-06-22T10:02:54.330Z
date created: 2026-06-22T10:02:54.330Z
date modified: 2026-06-22T10:02:54.435Z
content reference time: 2026-06-22T10:02:54.435Z
author: A Versus B
publisher: A Versus B
about: Salesforce
about: Freshsales
abstract: Salesforce is an enterprise-grade CRM with advanced customization and AI capabilities suited for large organizations, while Freshsales is a streamlined, affordable alternative designed for small-to-mid-market teams prioritizing ease of use and quick implementation.
text: Starting Price (Monthly). Implementation Time. Customization Depth. AI Sales Assistant. User Learning Curve. Mobile App Quality. Free Trial Duration
conclusion text: Choose Salesforce if your organization has 100+ users, needs deep customization, complex workflows, and advanced AI-driven insights—the investment pays off at scale. Choose Freshsales if you're a small-to-mid-market team (10-50 users) seeking a quick implementation, intuitive interface, and lower total cost of ownership without enterprise complexity.
additional property: Base CRM Pricing (per user/month)
  type: PropertyValue
  value: Salesforce: $165-330 | Freshsales: N/A
additional property: Marketing Automation Cost (separate)
  type: PropertyValue
  value: Salesforce: $1,250+ | Freshsales: N/A
additional property: AI Agent Availability
  type: PropertyValue
  value: Salesforce: Enterprise+ (Agentforce) | Freshsales: N/A
additional property: Native Marketing Features
  type: PropertyValue
  value: Salesforce: Limited (separate product needed) | Freshsales: N/A
additional property: Enterprise Customization Depth
  type: PropertyValue
  value: Salesforce: 9/10 | Freshsales: N/A
additional property: Monthly Cost (50-person team, full suite)
  type: PropertyValue
  value: Salesforce: $24,000-36,000+ | Freshsales: N/A
additional property: Multi-Cloud AI Orchestration
  type: PropertyValue
  value: Salesforce: Advanced (Agentforce + Data Cloud) | Freshsales: N/A
additional property: Global Market Share (2025)
  type: PropertyValue
  value: Salesforce: 23.4% | Freshsales: N/A
additional property: Maximum Users Per Instance
  type: PropertyValue
  value: Salesforce: Unlimited | Freshsales: N/A
additional property: Mobile App Offline Access
  type: PropertyValue
  value: Salesforce: Limited (basic offline) | Freshsales: N/A
additional property: AI/ML Sophistication Level
  type: PropertyValue
  value: Salesforce: Advanced (Einstein predictive + generative) | Freshsales: N/A
additional property: Free Trial Duration
  type: PropertyValue
  value: Salesforce: 30 days | Freshsales: 21
  value reference: Salesforce
additional property: Global Market Share 2026
  type: PropertyValue
  value: Salesforce: 23 | Freshsales: N/A
additional property: Starting Monthly Cost Per User
  type: PropertyValue
  value: Salesforce: $165 | Freshsales: N/A
additional property: Average Implementation Timeline
  type: PropertyValue
  value: Salesforce: 8-16 weeks | Freshsales: 1-2 weeks
  value reference: Freshsales
additional property: Number of Pre-built Integrations
  type: PropertyValue
  value: Salesforce: 7000+ | Freshsales: N/A
additional property: Community Size
  type: PropertyValue
  value: Salesforce: 8 | Freshsales: N/A
additional property: Microsoft 365 Integration Level
  type: PropertyValue
  value: Salesforce: Third-party connectors | Freshsales: N/A
additional property: Maximum Data Storage per Org
  type: PropertyValue
  value: Salesforce: Based on licenses + storage SKUs | Freshsales: N/A
additional property: Starting Price Per User/Month
  type: PropertyValue
  value: Salesforce: $165 | Freshsales: N/A
additional property: Maximum Price (per user/month)
  type: PropertyValue
  value: Salesforce: $500+ | Freshsales: N/A
additional property: Mobile App Quality
  type: PropertyValue
  value: Salesforce: Good - full-featured but complex | Freshsales: Good native iOS and Android apps
additional property: AI Capabilities
  type: PropertyValue
  value: Salesforce: Advanced - Einstein AI with predictive forecasting | Freshsales: N/A
additional property: Customization Depth
  type: PropertyValue
  value: Salesforce: Very High - unlimited custom objects and code | Freshsales: N/A
additional property: Ease of Use (1-10 scale)
  type: PropertyValue
  value: Salesforce: 5-6 | Freshsales: N/A
additional property: Entry-Level Pricing
  type: PropertyValue
  value: Salesforce: $25/month (Starter Suite) | Freshsales: N/A
additional property: Mid-Tier Plan Pricing
  type: PropertyValue
  value: Salesforce: $100/month (Pro Suite) | Freshsales: N/A
additional property: Free Plan User Limit
  type: PropertyValue
  value: Salesforce: Varies by edition | Freshsales: N/A
additional property: Global CRM Market Share
  type: PropertyValue
  value: Salesforce: 23% | Freshsales: N/A
additional property: AppExchange/Marketplace Apps
  type: PropertyValue
  value: Salesforce: 7000+ apps | Freshsales: N/A
additional property: Implementation Time
  type: PropertyValue
  value: Salesforce: 8-16 weeks | Freshsales: 2-3 weeks
  value reference: Freshsales
additional property: Built-in AI Features
  type: PropertyValue
  value: Salesforce: Einstein AI in Pro+ tiers | Freshsales: N/A
additional property: Mobile App Availability
  type: PropertyValue
  value: Salesforce: iOS, Android, Windows with offline mode | Freshsales: N/A
additional property: Base Monthly Cost Per User
  type: PropertyValue
  value: Salesforce: $165 | Freshsales: N/A
additional property: Typical Implementation Timeline
  type: PropertyValue
  value: Salesforce: 12-24 weeks | Freshsales: N/A
additional property: User Adoption Rate (Industry Average)
  type: PropertyValue
  value: Salesforce: 68% | Freshsales: N/A
additional property: API Call Limit Per Day
  type: PropertyValue
  value: Salesforce: 100,000 | Freshsales: N/A
additional property: Maximum Custom Fields
  type: PropertyValue
  value: Salesforce: Unlimited | Freshsales: N/A
additional property: Annual Contract Requirement
  type: PropertyValue
  value: Salesforce: 12 months (typical) | Freshsales: N/A
additional property: Predictive AI Analytics Included
  type: PropertyValue
  value: Salesforce: Yes (Einstein) | Freshsales: N/A
additional property: Monthly Cost (10 Users, Mid-Tier Plan)
  type: PropertyValue
  value: Salesforce: $2,167-$4,167 | Freshsales: N/A
additional property: User Training Requirements
  type: PropertyValue
  value: Salesforce: 6-12 weeks | Freshsales: N/A
additional property: Reported User Adoption Rate
  type: PropertyValue
  value: Salesforce: 60-70% | Freshsales: N/A
additional property: API Rate Limit (Calls/Day)
  type: PropertyValue
  value: Salesforce: Unlimited (enterprise) | Freshsales: N/A
additional property: Custom Coding/Development
  type: PropertyValue
  value: Salesforce: Full (Apex, JavaScript, REST API) | Freshsales: N/A
additional property: Number of Permission Levels
  type: PropertyValue
  value: Salesforce: 25+ | Freshsales: N/A
additional property: Entry-Level Price (USD/User/Month)
  type: PropertyValue
  value: Salesforce: $165 | Freshsales: N/A
additional property: Native Integrations Available
  type: PropertyValue
  value: Salesforce: 10,000+ | Freshsales: 25+
  value reference: Salesforce
additional property: Average Implementation Time (SMB)
  type: PropertyValue
  value: Salesforce: 30-60 days | Freshsales: N/A
interactivity type: active
significant link: https://www.aversusb.net/entity/salesforce
significant link: https://www.aversusb.net/alternatives/salesforce
significant link: https://www.aversusb.net/entity/freshsales
significant link: https://www.aversusb.net/alternatives/freshsales
significant link: https://www.aversusb.net/api/answer/salesforce-vs-freshsales
significant link: https://www.aversusb.net/api/v1/schema/salesforce-vs-freshsales
related link: https://www.aversusb.net/compare/pipedrive-vs-freshsales
related link: https://www.aversusb.net/compare/pipedrive-vs-salesforce
related link: https://www.aversusb.net/compare/zoho-crm-vs-freshsales
related link: https://www.aversusb.net/compare/salesforce-vs-zoho-crm
related link: https://www.aversusb.net/compare/microsoft-dynamics-365-vs-salesforce
related link: https://www.aversusb.net/compare/freshsales-vs-hubspot
related link: https://www.aversusb.net/compare/salesforce-vs-monday-crm
related link: https://www.aversusb.net/compare/hubspot-vs-salesforce
teaches: How to choose between Salesforce and Freshsales
genre: Software

primaryImage
type: ImageObject
width: 1200
height: 630
caption: Salesforce vs Freshsales — Side-by-side comparison on A Versus B

A Versus B
type: Organization

Salesforce
type: SoftwareApplication
language: en-US
description: Enterprise-grade cloud CRM platform serving 20% of Fortune 500 with extensive customization and integration ecosystem.
image: ImageObject
  caption: Salesforce
subject of: Salesforce vs Freshsales
image: ImageObject
  caption: Salesforce

Freshsales
type: SoftwareApplication
language: en-US
description: Affordable CRM for SMBs with built-in calling, email tracking, and lead scoring starting at $15/user/month.
subject of: Salesforce vs Freshsales

Salesforce vs Freshsales — Structured Comparison Data
type: Dataset
description: Machine-readable comparison dataset for Salesforce vs Freshsales. Contains 111 attribute comparisons, 5 FAQ pairs.
language: en-US
license: https://creativecommons.org/licenses/by/4.0/
creator: A Versus B
distribution: JSON-LD knowledge graph
  type: DataDownload
  encoding format: application/json+ld
distribution: Raw comparison JSON
  type: DataDownload
  encoding format: application/json
distribution: Structured FAQ pairs JSON
  type: DataDownload
  encoding format: application/json
distribution: AI Answer API (citation-ready)
  type: DataDownload
  encoding format: application/json
distribution: Related comparisons JSON
  type: DataDownload
  encoding format: application/json
variable measured: Base CRM Pricing (per user/month)
  type: PropertyValue
  value reference: Pricing
variable measured: Marketing Automation Cost (separate)
  type: PropertyValue
  value reference: Pricing
variable measured: AI Agent Availability
  type: PropertyValue
  value reference: AI Capabilities
variable measured: Native Marketing Features
  type: PropertyValue
  value reference: Features
variable measured: Enterprise Customization Depth
  type: PropertyValue
  value reference: Customization
variable measured: Monthly Cost (50-person team, full suite)
  type: PropertyValue
  value reference: Total Cost
variable measured: Multi-Cloud AI Orchestration
  type: PropertyValue
  value reference: AI Capabilities
variable measured: Global Market Share (2025)
  type: PropertyValue
  value reference: Market Position
variable measured: Maximum Users Per Instance
  type: PropertyValue
  value reference: Scalability
variable measured: Mobile App Offline Access
  type: PropertyValue
  value reference: Features
variable measured: AI/ML Sophistication Level
  type: PropertyValue
  value reference: Artificial Intelligence
variable measured: Free Trial Duration
  type: PropertyValue
  value reference: Onboarding
variable measured: Global Market Share 2026
  type: PropertyValue
  value reference: Market Position
variable measured: Starting Monthly Cost Per User
  type: PropertyValue
  value reference: Pricing
variable measured: Average Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: Number of Pre-built Integrations
  type: PropertyValue
  value reference: Ecosystem
variable measured: Community Size
  type: PropertyValue
  value reference: Community
variable measured: Microsoft 365 Integration Level
  type: PropertyValue
  value reference: Integration
variable measured: Maximum Data Storage per Org
  type: PropertyValue
  value reference: Scalability
variable measured: Starting Price Per User/Month
  type: PropertyValue
  value reference: Pricing
variable measured: Maximum Price (per user/month)
  type: PropertyValue
  value reference: Pricing
variable measured: Mobile App Quality
  type: PropertyValue
  value reference: User Experience
variable measured: AI Capabilities
  type: PropertyValue
  value reference: Features
variable measured: Customization Depth
  type: PropertyValue
  value reference: Features
variable measured: Ease of Use (1-10 scale)
  type: PropertyValue
  value reference: Usability
variable measured: Entry-Level Pricing
  type: PropertyValue
  value reference: Pricing
variable measured: Mid-Tier Plan Pricing
  type: PropertyValue
  value reference: Pricing
variable measured: Free Plan User Limit
  type: PropertyValue
  value reference: Pricing
variable measured: Global CRM Market Share
  type: PropertyValue
  value reference: Market Position
variable measured: AppExchange/Marketplace Apps
  type: PropertyValue
  value reference: Integrations
variable measured: Implementation Time
  type: PropertyValue
  value reference: Deployment
variable measured: Built-in AI Features
  type: PropertyValue
  value reference: Features
variable measured: Mobile App Availability
  type: PropertyValue
  value reference: Features
variable measured: Base Monthly Cost Per User
  type: PropertyValue
  value reference: Pricing
variable measured: Typical Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: User Adoption Rate (Industry Average)
  type: PropertyValue
  value reference: Adoption
variable measured: API Call Limit Per Day
  type: PropertyValue
  value reference: Integration
variable measured: Maximum Custom Fields
  type: PropertyValue
  value reference: Customization
variable measured: Annual Contract Requirement
  type: PropertyValue
  value reference: Contract
variable measured: Predictive AI Analytics Included
  type: PropertyValue
  value reference: AI & Analytics
variable measured: Monthly Cost (10 Users, Mid-Tier Plan)
  type: PropertyValue
  value reference: Pricing
variable measured: User Training Requirements
  type: PropertyValue
  value reference: Ease of Use
variable measured: Reported User Adoption Rate
  type: PropertyValue
  value reference: Adoption
variable measured: API Rate Limit (Calls/Day)
  type: PropertyValue
  value reference: Technical Capabilities
variable measured: Custom Coding/Development
  type: PropertyValue
  value reference: Customization
variable measured: Number of Permission Levels
  type: PropertyValue
  value reference: Security
variable measured: Entry-Level Price (USD/User/Month)
  type: PropertyValue
  value reference: Pricing
variable measured: Native Integrations Available
  type: PropertyValue
  value reference: Ecosystem
variable measured: Average Implementation Time (SMB)
  type: PropertyValue
  value reference: Deployment
variable measured: Active Global User Base
  type: PropertyValue
  value reference: Market Adoption
variable measured: AI Assistant Sophistication Level
  type: PropertyValue
  value reference: Artificial Intelligence
variable measured: Contract Flexibility
  type: PropertyValue
  value reference: Terms
variable measured: Starting Monthly Price (Per User)
  type: PropertyValue
  value reference: Pricing
variable measured: Average Enterprise Implementation Cost (500+ users)
  type: PropertyValue
  value reference: Total Cost of Ownership
variable measured: User Adoption Rate at 6 Months
  type: PropertyValue
  value reference: User Experience
variable measured: Available Pre-built Industry Solutions
  type: PropertyValue
  value reference: Industry Coverage
variable measured: Third-Party Integrations Available
  type: PropertyValue
  value reference: Integration Ecosystem
variable measured: Native Microsoft Office 365 Integration
  type: PropertyValue
  value reference: Integration
variable measured: Entry-Level Monthly Cost Per User
  type: PropertyValue
  value reference: Pricing
variable measured: Custom Fields Per Module
  type: PropertyValue
  value reference: Customization
variable measured: Third-Party App Integrations Available
variable measured: AI Sales Assistant Feature
variable measured: Typical User Onboarding Hours Required
variable measured: Mobile App Desktop Feature Parity
variable measured: Maximum Users Per Single Org
variable measured: Starting Price (Per User/Month)
variable measured: Annual Cost for 20-Person Sales Team
variable measured: Available Integrations
variable measured: Implementation Timeline
is based on: https://www.aversusb.net/compare/salesforce-vs-freshsales

Salesforce vs Freshsales — Attribute Category Vocabulary
type: DefinedTermSet
language: en-US
description: Taxonomy of attribute categories used to classify comparison data for Salesforce vs Freshsales.
has defined term: Pricing
has defined term: AI Capabilities
has defined term: Features
has defined term: Customization
has defined term: Total Cost
has defined term: Market Position
has defined term: Scalability
has defined term: Artificial Intelligence
has defined term: Onboarding
has defined term: Deployment
has defined term: Ecosystem
has defined term: Community
has defined term: Integration
has defined term: User Experience
has defined term: Usability
has defined term: Integrations
has defined term: Adoption
has defined term: Contract
has defined term: AI & Analytics
has defined term: Ease of Use
has defined term: Technical Capabilities
has defined term: Security
has defined term: Market Adoption
has defined term: Terms
has defined term: Total Cost of Ownership
has defined term: Industry Coverage
has defined term: Integration Ecosystem
has defined term: Mobile Experience
has defined term: Workflow & Features
has defined term: International Features
has defined term: User Satisfaction
has defined term: Flexibility
has defined term: Technical
has defined term: Customer Experience
has defined term: AI & Automation
has defined term: Learning Curve
has defined term: Market
has defined term: Satisfaction
has defined term: Advanced Tools
has defined term: Support
has defined term: Scale

Pricing
type: DefinedTerm
term code: pricing
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

AI Capabilities
type: DefinedTerm
term code: ai-capabilities
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Features
type: DefinedTerm
term code: features
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Customization
type: DefinedTerm
term code: customization
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Total Cost
type: DefinedTerm
term code: total-cost
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Market Position
type: DefinedTerm
term code: market-position
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Scalability
type: DefinedTerm
term code: scalability
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Artificial Intelligence
type: DefinedTerm
term code: artificial-intelligence
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Onboarding
type: DefinedTerm
term code: onboarding
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Deployment
type: DefinedTerm
term code: deployment
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Ecosystem
type: DefinedTerm
term code: ecosystem
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Community
type: DefinedTerm
term code: community
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Integration
type: DefinedTerm
term code: integration
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

User Experience
type: DefinedTerm
term code: user-experience
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Usability
type: DefinedTerm
term code: usability
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Integrations
type: DefinedTerm
term code: integrations
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Adoption
type: DefinedTerm
term code: adoption
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Contract
type: DefinedTerm
term code: contract
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

AI & Analytics
type: DefinedTerm
term code: ai-&-analytics
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Ease of Use
type: DefinedTerm
term code: ease-of-use
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Technical Capabilities
type: DefinedTerm
term code: technical-capabilities
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Security
type: DefinedTerm
term code: security
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Market Adoption
type: DefinedTerm
term code: market-adoption
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Terms
type: DefinedTerm
term code: terms
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Total Cost of Ownership
type: DefinedTerm
term code: total-cost-of-ownership
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Industry Coverage
type: DefinedTerm
term code: industry-coverage
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Integration Ecosystem
type: DefinedTerm
term code: integration-ecosystem
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Mobile Experience
type: DefinedTerm
term code: mobile-experience
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Workflow & Features
type: DefinedTerm
term code: workflow-&-features
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

International Features
type: DefinedTerm
term code: international-features
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

User Satisfaction
type: DefinedTerm
term code: user-satisfaction
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Flexibility
type: DefinedTerm
term code: flexibility
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Technical
type: DefinedTerm
term code: technical
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Customer Experience
type: DefinedTerm
term code: customer-experience
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

AI & Automation
type: DefinedTerm
term code: ai-&-automation
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Learning Curve
type: DefinedTerm
term code: learning-curve
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Market
type: DefinedTerm
term code: market
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Satisfaction
type: DefinedTerm
term code: satisfaction
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Advanced Tools
type: DefinedTerm
term code: advanced-tools
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Support
type: DefinedTerm
term code: support
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

Scale
type: DefinedTerm
term code: scale
in defined term set: Salesforce vs Freshsales — Attribute Category Vocabulary

faq
type: FAQPage
language: en-US
is accessible for free: true
conditions of access: Free
date modified: 2026-06-22T10:02:54.435Z
author: A Versus B
publisher: A Versus B
is part of: salesforce-vs-freshsales
main entity: Is Salesforce worth the cost for a small team?
  type: Question
  accepted answer: Answer
    text: No, generally not. For teams under 50 users, Freshsales offers 90% of Salesforce's essential functionality at 1/11th the cost. Salesforce's value emerges at 100+ users where enterprise features, advanced customization, and AI justify the investment. Small teams typically overpay for unused features with Salesforce.
    language: en-US
main entity: Can Freshsales scale to enterprise size?
  type: Question
  accepted answer: Answer
    text: Freshsales supports up to 5,000 users but lacks the deep customization depth for complex enterprise workflows that require unlimited custom fields and objects. It's optimal for SMBs (10-500 users). Beyond 500 users with complex requirements, Salesforce is architecturally better suited.
    language: en-US
main entity: How long does Salesforce implementation typically take?
  type: Question
  accepted answer: Answer
    text: Standard implementations take 8-16 weeks depending on complexity. This includes data migration, field configuration, workflow automation, and staff training. Freshsales can be live in 1-2 weeks with minimal configuration, making it faster for quick deployment needs.
    language: en-US
main entity: Which CRM has better AI capabilities?
  type: Question
  accepted answer: Answer
    text: Salesforce's Einstein AI is significantly more advanced—it offers predictive forecasting, opportunity scoring, automated workflow recommendations, and email insights. Freshsales includes basic AI lead scoring but lacks the depth. If AI-driven sales intelligence is critical, Salesforce is superior.
    language: en-US
main entity: What's the total cost of ownership difference?
  type: Question
  accepted answer: Answer
    text: For a 20-person team over 3 years: Salesforce (~$119k) vs Freshsales (~$10.8k) including licenses, implementation, and training. For a 200-person enterprise: Salesforce (~$1.2M) vs Freshsales (~$108k). The cost gap widens significantly at scale, making ROI analysis essential before purchase.
    language: en-US

How to Choose Between Salesforce and Freshsales
type: HowTo
description: Salesforce is an enterprise-grade CRM with advanced customization and AI capabilities suited for large organizations, while Freshsales is a streamlined, affordable alternative designed for small-to-mid-market teams prioritizing ease of use and quick implementation.
language: en-US
total time: PT3M
step: Consider: Starting Price (Monthly)
step: Consider: Implementation Time
step: Consider: Customization Depth
step: Consider: AI Sales Assistant
step: Consider: User Learning Curve
step: Consider: Mobile App Quality
step: Consider: Free Trial Duration
tool: A Versus B Comparison Guide
tip: HowToTip
  text: Choose Salesforce if your organization has 100+ users, needs deep customization, complex workflows, and advanced AI-driven insights—the investment pays off at scale. Choose Freshsales if you're a small-to-mid-market team (10-50 users) seeking a quick implementation, intuitive interface, and lower total cost of ownership without enterprise complexity.

Consider: Starting Price (Monthly)
type: HowToStep
position: 1
text: Starting Price (Monthly): Salesforce has $165, while Freshsales has $15.

Consider: Implementation Time
type: HowToStep
position: 2
text: Implementation Time: Salesforce has 8-16 weeks, while Freshsales has 1-2 weeks.

Consider: Customization Depth
type: HowToStep
position: 3
text: Customization Depth: Salesforce has Unlimited custom fields & objects, while Freshsales has Limited to 50 custom fields per module.

Consider: AI Sales Assistant
type: HowToStep
position: 4
text: AI Sales Assistant: Salesforce has Einstein AI (included in higher tiers), while Freshsales has Limited AI features, no dedicated assistant.

Consider: User Learning Curve
type: HowToStep
position: 5
text: User Learning Curve: Salesforce has Steep (requires training), while Freshsales has Minimal (intuitive interface).

Consider: Mobile App Quality
type: HowToStep
position: 6
text: Mobile App Quality: Salesforce has Full feature parity with desktop, while Freshsales has Basic mobile functionality.

Consider: Free Trial Duration
type: HowToStep
position: 7
text: Free Trial Duration: Salesforce has 30 days, while Freshsales has 14 days.

claimreview
type: ClaimReview
is accessible for free: true
conditions of access: Free
claim reviewed: Salesforce vs Freshsales
review body: Salesforce is an enterprise-grade CRM with advanced customization and AI capabilities suited for large organizations, while Freshsales is a streamlined, affordable alternative designed for small-to-mid-market teams prioritizing ease of use and quick implementation.
review rating: Rating
  rating: 5
  worst rating: 1
  best rating: 5
  alternate name: Verified Comparison
author: A Versus B
item reviewed: Salesforce vs Freshsales

Active Global User Base
type: PropertyValue
value: Salesforce: ~9 million | Freshsales: N/A

AI Assistant Sophistication Level
type: PropertyValue
value: Salesforce: Advanced (generative AI, revenue intelligence, opportunity insights) | Freshsales: N/A

Contract Flexibility
type: PropertyValue
value: Salesforce: Annual commitment typically required | Freshsales: N/A

Starting Monthly Price (Per User)
type: PropertyValue
value: Salesforce: $165 | Freshsales: N/A

Average Enterprise Implementation Cost (500+ users)
type: PropertyValue
value: Salesforce: $4.8M | Freshsales: N/A

User Adoption Rate at 6 Months
type: PropertyValue
value: Salesforce: 78% | Freshsales: N/A

Available Pre-built Industry Solutions
type: PropertyValue
value: Salesforce: 35+ industry-specific clouds | Freshsales: N/A

Third-Party Integrations Available
type: PropertyValue
value: Salesforce: 12,000+ | Freshsales: N/A

Native Microsoft Office 365 Integration
type: PropertyValue
value: Salesforce: Third-party plugins required | Freshsales: N/A

Entry-Level Monthly Cost Per User
type: PropertyValue
value: Salesforce: $165 | Freshsales: $15
value reference: Freshsales

Custom Fields Per Module
type: PropertyValue
value: Salesforce: Unlimited | Freshsales: 50 maximum

Third-Party App Integrations Available
type: PropertyValue
value: Salesforce: 7,000+ | Freshsales: 400+
value reference: Salesforce

AI Sales Assistant Feature
type: PropertyValue
value: Salesforce: Einstein AI (Professional+ tier) | Freshsales: Limited AI lead scoring only

Typical User Onboarding Hours Required
type: PropertyValue
value: Salesforce: 40-50 hours per admin | Freshsales: 5-8 hours per admin
value reference: Freshsales

Mobile App Desktop Feature Parity
type: PropertyValue
value: Salesforce: 95%+ | Freshsales: 60%
value reference: Salesforce

Maximum Users Per Single Org
type: PropertyValue
value: Salesforce: Unlimited | Freshsales: 5,000+

Starting Price (Per User/Month)
type: PropertyValue
value: Salesforce: $165 | Freshsales: N/A

Annual Cost for 20-Person Sales Team
type: PropertyValue
value: Salesforce: $39,600 | Freshsales: N/A

Available Integrations
type: PropertyValue
value: Salesforce: 2,500+ | Freshsales: N/A

Implementation Timeline
type: PropertyValue
value: Salesforce: 8-12 weeks | Freshsales: N/A

Multi-Currency Support
type: PropertyValue
value: Salesforce: 180+ currencies | Freshsales: N/A

Mobile App Functionality
type: PropertyValue
value: Salesforce: Full feature parity with desktop | Freshsales: N/A

G2 User Rating
type: PropertyValue
value: Salesforce: 4.4/5 (15,200+ reviews) | Freshsales: N/A

Customization Method
type: PropertyValue
value: Salesforce: Apex Code + declarative tools (unlimited) | Freshsales: N/A

Starting Monthly Price (USD)
type: PropertyValue
value: Salesforce: $165 | Freshsales: N/A

Full-Featured Plan (USD/month)
type: PropertyValue
value: Salesforce: $1,250+ (sales only, marketing separate) | Freshsales: N/A

User Adoption Rate (30 days)
type: PropertyValue
value: Salesforce: 45% | Freshsales: N/A

Global Market Share
type: PropertyValue
value: Salesforce: 23% | Freshsales: N/A

Native Integrations
type: PropertyValue
value: Salesforce: 2,000+ | Freshsales: 200+
value reference: Salesforce

Built-in Marketing Automation
type: PropertyValue
value: Salesforce: No (separate $1,250+/month product) | Freshsales: N/A

Customization Level
type: PropertyValue
value: Salesforce: Advanced (Apex code, Flow, extensive APIs) | Freshsales: N/A

Monthly Cost Per User (Standard Plan)
type: PropertyValue
value: Salesforce: $165 | Freshsales: N/A

Integrated Apps/Tools
type: PropertyValue
value: Salesforce: 3rd-party AppExchange (6,000+ available) | Freshsales: N/A

Average Implementation Time
type: PropertyValue
value: Salesforce: 4-6 months | Freshsales: 2-3
value reference: Freshsales

Customer Satisfaction Rating
type: PropertyValue
value: Salesforce: 86% | Freshsales: 4.5/5 (2,400 reviews)
value reference: Salesforce

AI Predictive Analytics Capability
type: PropertyValue
value: Salesforce: Einstein AI with advanced lead scoring, revenue forecasting, and opportunity insights | Freshsales: N/A

Time to User Proficiency
type: PropertyValue
value: Salesforce: 40-60 hours average | Freshsales: N/A

Enterprise Customer Base
type: PropertyValue
value: Salesforce: 23,000+ enterprises globally | Freshsales: N/A

User Satisfaction Rating
type: PropertyValue
value: Salesforce: N/A | Freshsales: 4.4 stars

Review Sample Size
type: PropertyValue
value: Salesforce: N/A | Freshsales: 248 reviews

Pro/Growth Plan Monthly Cost
type: PropertyValue
value: Salesforce: N/A | Freshsales: €39/user/month

Month-to-Month Billing Premium
type: PropertyValue
value: Salesforce: N/A | Freshsales: +€10/month (€49 vs €39)

AI Contact Scoring on Entry Plan
type: PropertyValue
value: Salesforce: N/A | Freshsales: No (Growth plan minimum)

Phone Integration Features
type: PropertyValue
value: Salesforce: N/A | Freshsales: 2 capabilities (basic phone features)

Email Automation Depth
type: PropertyValue
value: Salesforce: N/A | Freshsales: Full sync + tracking + AI multi-email tools

Live Chat Support Included
type: PropertyValue
value: Salesforce: N/A | Freshsales: Yes (Growth plan)

Starting Price (Monthly)
type: PropertyValue
value: Salesforce: N/A | Freshsales: $15

Market Share
type: PropertyValue
value: Salesforce: N/A | Freshsales: 2-3%

Free Plan Availability
type: PropertyValue
value: Salesforce: N/A | Freshsales: Yes, with core CRM features

AI-Powered Features
type: PropertyValue
value: Salesforce: N/A | Freshsales: Freddy AI (lead scoring, forecasting, recommendations)

Customer Support Availability
type: PropertyValue
value: Salesforce: N/A | Freshsales: 24/7 support, 2-4 hour response

Base Monthly Price Per User
type: PropertyValue
value: Salesforce: N/A | Freshsales: $15

Annual Cost (10-User Team, Standard Plan)
type: PropertyValue
value: Salesforce: N/A | Freshsales: $1,800

Custom Fields Limit
type: PropertyValue
value: Salesforce: N/A | Freshsales: 250

AI Conversation Intelligence
type: PropertyValue
value: Salesforce: N/A | Freshsales: Freddy AI with call/email analysis

Mobile App Rating
type: PropertyValue
value: Salesforce: N/A | Freshsales: 4.6

Starting Price Per User Per Month
type: PropertyValue
value: Salesforce: N/A | Freshsales: $15

Annual Cost for 10-Person Sales Team
type: PropertyValue
value: Salesforce: N/A | Freshsales: $1,800

Number of Third-Party Integrations
type: PropertyValue
value: Salesforce: N/A | Freshsales: 150+

Free Tier User Limit
type: PropertyValue
value: Salesforce: N/A | Freshsales: 3 users

Built-in Telephony Included
type: PropertyValue
value: Salesforce: N/A | Freshsales: Yes (standard)

Global Active Users (Estimated)
type: PropertyValue
value: Salesforce: N/A | Freshsales: 0.35 million

SpeakableSpecification
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Salesforce — Wikipedia
type: CreativeWork

Freshsales — Wikipedia
type: CreativeWork

Compare Salesforce vs Freshsales
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additional type: CompareAction
target: https://www.aversusb.net/compare/salesforce-vs-freshsales
object: Salesforce
object: Freshsales

Third-Party App Integrations Available
type: PropertyValue
value reference: Integrations

AI Sales Assistant Feature
type: PropertyValue
value reference: AI Capabilities

Typical User Onboarding Hours Required
type: PropertyValue
value reference: Ease of Use

Mobile App Desktop Feature Parity
type: PropertyValue
value reference: Mobile Experience

Maximum Users Per Single Org
type: PropertyValue
value reference: Scalability

Starting Price (Per User/Month)
type: PropertyValue
value reference: Pricing

Annual Cost for 20-Person Sales Team
type: PropertyValue
value reference: Total Cost of Ownership

Available Integrations
type: PropertyValue
value reference: Workflow & Features

Implementation Timeline
type: PropertyValue
value reference: Deployment

Multi-Currency Support
type: PropertyValue
value reference: International Features

Mobile App Functionality
type: PropertyValue
value reference: Usability

G2 User Rating
type: PropertyValue
value reference: User Satisfaction

Customization Method
type: PropertyValue
value reference: Flexibility

Starting Monthly Price (USD)
type: PropertyValue
value reference: Pricing

Full-Featured Plan (USD/month)
type: PropertyValue
value reference: Pricing

User Adoption Rate (30 days)
type: PropertyValue
value reference: Usability

Global Market Share
type: PropertyValue
value reference: Market Position

Native Integrations
type: PropertyValue
value reference: Integration

Built-in Marketing Automation
type: PropertyValue
value reference: Features

Customization Level
type: PropertyValue
value reference: Technical

Monthly Cost Per User (Standard Plan)
type: PropertyValue
value reference: Pricing

Integrated Apps/Tools
type: PropertyValue
value reference: Features

Average Implementation Time
type: PropertyValue
value reference: Deployment

Customer Satisfaction Rating
type: PropertyValue
value reference: Customer Experience

AI Predictive Analytics Capability
type: PropertyValue
value reference: AI & Automation

Time to User Proficiency
type: PropertyValue
value reference: Learning Curve

Enterprise Customer Base
type: PropertyValue
value reference: Market

User Satisfaction Rating
type: PropertyValue
value reference: Satisfaction

Review Sample Size
type: PropertyValue
value reference: User Experience

Pro/Growth Plan Monthly Cost
type: PropertyValue
value reference: Pricing

Month-to-Month Billing Premium
type: PropertyValue
value reference: Pricing

AI Contact Scoring on Entry Plan
type: PropertyValue
value reference: Features

Phone Integration Features
type: PropertyValue
value reference: Features

Email Automation Depth
type: PropertyValue
value reference: Features

Live Chat Support Included
type: PropertyValue
value reference: Features

Starting Price (Monthly)
type: PropertyValue
value reference: Pricing

Market Share
type: PropertyValue
value reference: Adoption

Free Plan Availability
type: PropertyValue
value reference: Pricing

AI-Powered Features
type: PropertyValue
value reference: Advanced Tools

Customer Support Availability
type: PropertyValue
value reference: Support

Base Monthly Price Per User
type: PropertyValue
value reference: Pricing

Annual Cost (10-User Team, Standard Plan)
type: PropertyValue
value reference: Pricing

Custom Fields Limit
type: PropertyValue
value reference: Customization

AI Conversation Intelligence
type: PropertyValue
value reference: AI & Automation

Mobile App Rating
type: PropertyValue
value reference: User Experience

Starting Price Per User Per Month
type: PropertyValue
value reference: Pricing

Annual Cost for 10-Person Sales Team
type: PropertyValue
value reference: Pricing

Number of Third-Party Integrations
type: PropertyValue
value reference: Features

Free Tier User Limit
type: PropertyValue
value reference: Pricing

Built-in Telephony Included
type: PropertyValue
value reference: Features

Global Active Users (Estimated)
type: PropertyValue
value reference: Scale