PetSmart offers in-store grooming services, same-day pickup, and expert staff guidance, while Amazon provides broader selection (2+ million pet products), lower prices (typically 15-25% cheaper), and home delivery convenience. Choose based on whether you prioritize service and immediacy or selection and savings.
PetSmart vs Amazon for Pet Supplies — Side-by-side comparison on A Versus B
U.S. pet retail chain with 1,400+ stores offering supplies, grooming, training, and veterinary services.
Global e-commerce marketplace where third-party sellers reach 309 million monthly buyers.
Product Selection. Average Price Premium. Grooming Services. Same-Day Delivery/Pickup. Specialized Expert Staff. Shipping Cost (non-Prime). Loyalty Program Benefits
Choose PetSmart if you need grooming services, personalized pet care advice, or want to inspect products in-store before buying. Choose Amazon if you prioritize low prices, vast selection, and convenient home delivery—especially with Prime membership. For most pet owners buying routine supplies, Amazon's 20% price advantage and selection are compelling, but PetSmart's grooming and in-person expertise retain value for pet health and wellness needs.
PetSmart: Banfield Pet Hospital | Amazon: N/A
PetSmart: Private (BC Partners) | Amazon: N/A
PetSmart: Private equity owned | Amazon: N/A
PetSmart: Physical stores + Online | Amazon: N/A
PetSmart: Grooming, Training, Vet Care | Amazon: N/A
PetSmart: Standard selection | Amazon: N/A
PetSmart: Variable with promotions | Amazon: N/A
PetSmart: ~15,000 in-store | Amazon: 500,000+
PetSmart: 40-50% markup | Amazon: 20-30% markup
PetSmart: 5-7 days (non-Prime equivalent) | Amazon: 1-2 days (Prime)
PetSmart: 1,400+ locations with grooming | Amazon: 0 locations
PetSmart: Full in-store pharmacy with Rx processing | Amazon: Not offered; external pharmacy required
PetSmart: 0% (no subscription program) | Amazon: Up to 20% discount
PetSmart: Available at select locations | Amazon: Not offered
PetSmart: ~50,000 in-store + online | Amazon: 2,000,000+ available
PetSmart: Baseline (reference price) | Amazon: 15-25% cheaper
PetSmart: Free (PetSmart Treats rewards) | Amazon: Prime: $139/year
PetSmart: $5.95+ per order | Amazon: Free with Prime (or $5-7 without)
PetSmart: Same-day in-store pickup | Amazon: Same-day Prime (select areas only)
PetSmart: 5% back on purchases | Amazon: 2% on select categories
PetSmart: Grooming, Training, Vet clinics | Amazon: None (retail only)
PetSmart: N/A | Amazon: 240+ Prime members + broader reach
PetSmart: N/A | Amazon: 15% base commission
PetSmart: N/A | Amazon: 40% US e-commerce market share
PetSmart: N/A | Amazon: $2.36 trillion (July 2026)
PetSmart: N/A | Amazon: 15-25% (FBA included)
PetSmart: N/A | Amazon: 8-10% annual growth
PetSmart: N/A | Amazon: 220 million Prime members
PetSmart: N/A | Amazon: 500+ Amazon Go/Fresh stores
PetSmart: N/A | Amazon: Same-day to 1 day (Prime)
PetSmart: N/A | Amazon: 240 million Prime members
PetSmart: N/A | Amazon: Competitive on items under $50
PetSmart: N/A | Amazon: 1-2 days (Prime)
PetSmart: N/A | Amazon: Multi-category general retailer
PetSmart: N/A | Amazon: Basic category and keyword filters
PetSmart: N/A | Amazon: Limited home furniture brands
PetSmart: N/A | Amazon: 40% global e-commerce market share
PetSmart: N/A | Amazon: $638B (e-commerce only)
PetSmart: N/A | Amazon: 240M+ Prime members
PetSmart: N/A | Amazon: 12-15% (estimated)
PetSmart: N/A | Amazon: All categories (diversified)
PetSmart: N/A | Amazon: 5-20% on Subscribe & Save
PetSmart: N/A | Amazon: 190+ countries and territories
PetSmart: N/A | Amazon: Industry average ~40-45%
PetSmart: N/A | Amazon: Rufus 250M users
PetSmart: N/A | Amazon: Online support only
Standard Non-Perishable Pet Delivery Time
PetSmart: N/A | Amazon: ~50,000-100,000 (estimated pet section)
PetSmart: N/A | Amazon: 500+ million SKUs across all categories
2025 Pet Supplies Market Position (GMV Rank)
PetSmart: N/A | Amazon: Not #1 in pet supplies
PetSmart: N/A | Amazon: 30 days (standard Amazon)
PetSmart: N/A | Amazon: Limited pet-specific subscriptions
Specialty Pet Food Availability (Exotic/Medical Diets)
PetSmart: N/A | Amazon: Limited; depends on seller listings
PetSmart: N/A | Amazon: 8-45% + 30-50% FBA
PetSmart: N/A | Amazon: $0 (pay per sale)
PetSmart: N/A | Amazon: 300+ active customers
PetSmart: N/A | Amazon: 2 days (FBA enabled)
PetSmart: N/A | Amazon: 0% customer data; Amazon owns relationship
PetSmart: N/A | Amazon: 1 (Amazon Pay only)
PetSmart: N/A | Amazon: Varies by category and account tier
PetSmart: N/A | Amazon: Amazon 380 million
PetSmart: N/A | Amazon: 30 days (standard)
PetSmart: N/A | Amazon: 30+ main categories
PetSmart: N/A | Amazon: Strict vetting, A9 quality standards
PetSmart: N/A | Amazon: $139/year (Prime)
PetSmart: N/A | Amazon: 4.4/5 average seller rating
PetSmart: N/A | Amazon: 2.5 billion downloads
PetSmart: N/A | Amazon: <2% handmade items
PetSmart: N/A | Amazon: 2 days (Prime) / 5-7 days (standard)
PetSmart: N/A | Amazon: 150+ million customers
PetSmart: N/A | Amazon: $575 billion (2025)
PetSmart: N/A | Amazon: 200+ AWS services
PetSmart: N/A | Amazon: Proprietary (freemium model)
PetSmart: N/A | Amazon: 2-3 days (Prime)
PetSmart: N/A | Amazon: 30-60 days (Prime)
Average Product Price Index (baseline=100)
PetSmart: N/A | Amazon: GDPR/CCPA Compliant
PetSmart: N/A | Amazon: 0 (e-commerce only)
PetSmart: N/A | Amazon: $139 (Prime basic tier)
PetSmart: N/A | Amazon: ~85% (estimated)
PetSmart: N/A | Amazon: 1-2 days (Prime members in metro areas)
Average Price Difference on Beauty Products
PetSmart: N/A | Amazon: 10-25% discount below MSRP
PetSmart: N/A | Amazon: Same-day or 1-day with Prime
PetSmart: N/A | Amazon: Varies; typically 1-5% with Prime
PetSmart: N/A | Amazon: $0 with Prime / $25 without
PetSmart: N/A | Amazon: $88 billion (AWS)
PetSmart: N/A | Amazon: 180 days (A-to-Z Guarantee)
PetSmart: N/A | Amazon: US-regulated, transparent data policies
Prime Eligible Items with Two-Day Shipping
PetSmart: N/A | Amazon: 100+ million items
Free Shipping Threshold (Standard Members)
PetSmart: N/A | Amazon: $35 (with Prime; $100 without)
PetSmart: N/A | Amazon: 500+ furniture brands available
Average Beauty Product Price Comparison (Foundation)
PetSmart: N/A | Amazon: 1-2 days with Prime
Customer Review Average Rating (Beauty Products)
PetSmart: N/A | Amazon: Up to 45% (varies by category)
PetSmart: N/A | Amazon: 30 days standard
PetSmart: N/A | Amazon: 91% trust Amazon (2024)
PetSmart: N/A | Amazon: 65% third-party sellers (mostly resellers/aggregators)
PetSmart: N/A | Amazon: 3,500 cities (Prime 2-hour)
PetSmart: N/A | Amazon: 24-48 hours average
PetSmart: N/A | Amazon: ~600 (Whole Foods only)
PetSmart: N/A | Amazon: 100+ metro areas (Prime)
PetSmart: N/A | Amazon: ~50,000 pet products
PetSmart: N/A | Amazon: 5-20% Subscribe & Save
PetSmart: N/A | Amazon: 89% (J.D. Power 2024)
PetSmart: N/A | Amazon: Limited (no pet Rx)
PetSmart: N/A | Amazon: 12% (includes pet products)
PetSmart: N/A | Amazon: 50,000+ pet listings
PetSmart: N/A | Amazon: 1-2 days (Prime members)
PetSmart: N/A | Amazon: Baseline (lowest)
PetSmart: N/A | Amazon: 5% with Prime Visa
PetSmart: N/A | Amazon: 100-150% higher (standard retail markup)
PetSmart: N/A | Amazon: 94% disputes resolved in buyer favor
PetSmart: N/A | Amazon: 4.2/5 (verified reviews with photo proof)
PetSmart: N/A | Amazon: ~8-12% average return rate
PetSmart: N/A | Amazon: 139/year or 14.99/month
PetSmart: N/A | Amazon: 5-10 business days
PetSmart: N/A | Amazon: Low (seller suspension policy enforced)
PetSmart: N/A | Amazon: 0 stores (digital-only)
PetSmart: N/A | Amazon: 40+ primary categories
PetSmart: N/A | Amazon: ~25 (all categories)
PetSmart: N/A | Amazon: $2,500 (A-to-z Guarantee)
PetSmart: N/A | Amazon: $0 (no monthly fee)
PetSmart: N/A | Amazon: 309 million (as of 2024)
PetSmart: N/A | Amazon: 0% - Amazon owns customer relationship
Profit Margin Retention (Example: $100 sale)
PetSmart: N/A | Amazon: $55 (after 15% referral + 30% FBA avg)
PetSmart: N/A | Amazon: Limited - Amazon template only, no custom branding
PetSmart: N/A | Amazon: 12-48 hours (seller support varies)
How to choose between PetSmart and Amazon
PetSmart vs Amazon for Pet Supplies — Structured Comparison Data
Machine-readable comparison dataset for PetSmart vs Amazon for Pet Supplies. Contains 242 attribute comparisons, 5 FAQ pairs.
PetSmart vs Amazon for Pet Supplies — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for PetSmart vs Amazon for Pet Supplies.
Yes, Amazon is typically 15-25% cheaper on comparable pet supplies. However, PetSmart's PetSmart Treats loyalty program (5% rewards) and periodic sales can close the gap. The difference becomes negligible if you don't have an Amazon Prime membership, as Amazon's standard shipping ($5.95+) offsets savings on smaller orders.
PetSmart offers same-day in-store pickup at 1,400+ locations, which is universally available. Amazon offers same-day delivery with Prime in select metropolitan areas only (NYC, LA, Chicago, etc.). For non-metropolitan areas, PetSmart's pickup is faster and more reliable.
Which is better for pet grooming and training?
PetSmart is the only option for professional grooming, with certified groomers at 1,400+ locations. They also offer training classes and behavioral services. Amazon has no grooming services. If grooming is a priority, PetSmart is essential; otherwise, you'd need a local veterinarian or independent groomer if using Amazon.
PetSmart does not have a formal price match policy with Amazon as of 2026. However, they do offer periodic price matching during promotions. You may be able to negotiate on larger orders, but don't expect automatic matching. This is a significant advantage for Amazon in terms of value.
Which platform has better product reviews for pet supplies?
Amazon has significantly more customer reviews per product (typically 100-5,000+ reviews per popular item) versus PetSmart's online store (10-500 reviews per item). Amazon's review volume makes it easier to identify quality issues early. However, PetSmart's in-store staff provide real-time expert opinions that supplement reviews.
How to Choose Between PetSmart and Amazon
Product Selection: PetSmart has ~50,000 SKUs in-store, while Amazon has 2,000,000+ pet products.
Average Price Premium: PetSmart has Baseline (100%), while Amazon has 15-25% cheaper on comparable items.
Grooming Services: PetSmart has Available at 1,400+ locations, while Amazon has Not available.
Same-Day Delivery/Pickup: PetSmart has In-store pickup available, while Amazon has Amazon Prime same-day in select areas.
Specialized Expert Staff: PetSmart has Trained associates in-store, while Amazon has Online chat/customer service only.
Shipping Cost (non-Prime): PetSmart has $5.95+ per order, while Amazon has Free with Prime ($139/year).
Loyalty Program Benefits: PetSmart has PetSmart Treats: 5% back on purchases, while Amazon has Amazon Prime: 2-day shipping + perks.