Microsoft Dynamics 365 vs Salesforce
type: Article
description: Salesforce dominates CRM market share with 23% globally and superior standalone capabilities, while Dynamics 365 excels for enterprises already invested in Microsoft ecosystems (Office 365, Teams, Power Platform) with tighter integration and lower total cost of ownership for Microsoft-centric organizations.
language: en-US
date published: 2026-07-09T09:41:08.083Z
date created: 2026-07-09T09:41:08.083Z
date modified: 2026-07-09T09:41:08.132Z
content reference time: 2026-07-09T09:41:08.132Z
author: A Versus B
publisher: A Versus B
about: Microsoft Dynamics 365
about: Salesforce
abstract: Salesforce dominates CRM market share with 23% globally and superior standalone capabilities, while Dynamics 365 excels for enterprises already invested in Microsoft ecosystems (Office 365, Teams, Power Platform) with tighter integration and lower total cost of ownership for Microsoft-centric organizations.
text: Global CRM Market Share (2025). Starting Price (USD/month per user). Microsoft Ecosystem Integration. AppExchange/Marketplace Apps Available. AI Capabilities. Customer Satisfaction (Net Promoter Score). Implementation Time (median)
conclusion text: Choose Salesforce if you need the most comprehensive standalone CRM with the largest ecosystem, strongest AI features, and industry-leading market position regardless of your tech stack. Choose Dynamics 365 if your organization is heavily invested in Microsoft products (Windows, Office 365, Teams, Power Platform) where deep integration reduces friction, training time, and total cost of ownership by 25-35%.
additional property: Global Market Share 2026
  type: PropertyValue
  value: Microsoft Dynamics 365: 17 | Salesforce: 23
  value reference: Salesforce
additional property: Starting Monthly Cost per User
  type: PropertyValue
  value: Microsoft Dynamics 365: $65 (Sales Professional) | Salesforce: $165 (Sales Cloud Starter)
  value reference: Microsoft Dynamics 365
additional property: Average Implementation Timeline
  type: PropertyValue
  value: Microsoft Dynamics 365: 4-5 months | Salesforce: 5-7 months
  value reference: Microsoft Dynamics 365
additional property: Number of Pre-built Integrations
  type: PropertyValue
  value: Microsoft Dynamics 365: 800+ | Salesforce: 7000+
  value reference: Salesforce
additional property: Community Size
  type: PropertyValue
  value: Microsoft Dynamics 365: 2.5 | Salesforce: 8
  value reference: Salesforce
additional property: Microsoft 365 Integration Level
  type: PropertyValue
  value: Microsoft Dynamics 365: Native/Deep | Salesforce: Third-party connectors
additional property: AI Capabilities
  type: PropertyValue
  value: Microsoft Dynamics 365: Copilot with Azure OpenAI | Salesforce: Advanced - Einstein AI with predictive forecasting
additional property: Maximum Data Storage per Org
  type: PropertyValue
  value: Microsoft Dynamics 365: Unlimited | Salesforce: Based on licenses + storage SKUs
additional property: Starting Price Per User Monthly
  type: PropertyValue
  value: Microsoft Dynamics 365: $165 | Salesforce: N/A
additional property: AI-Powered Features
  type: PropertyValue
  value: Microsoft Dynamics 365: 40+ Copilot insights | Salesforce: N/A
additional property: Supported Countries for Tax Compliance
  type: PropertyValue
  value: Microsoft Dynamics 365: 12 countries | Salesforce: N/A
additional property: Cloud Deployment Options
  type: PropertyValue
  value: Microsoft Dynamics 365: 1 option (Azure cloud-only) | Salesforce: N/A
additional property: Native Microsoft Integration Points
  type: PropertyValue
  value: Microsoft Dynamics 365: 15+ deep integrations (Teams, Power BI, Power Automate, Office 365) | Salesforce: N/A
additional property: 5-Year Total Cost of Ownership (50 users)
  type: PropertyValue
  value: Microsoft Dynamics 365: $350-420K | Salesforce: N/A
additional property: Customer Satisfaction Rating
  type: PropertyValue
  value: Microsoft Dynamics 365: 4.4/5 (3,620 reviews) | Salesforce: 86%
  value reference: Salesforce
additional property: Global CRM Market Share
  type: PropertyValue
  value: Microsoft Dynamics 365: 8.5% | Salesforce: 23%
  value reference: Salesforce
additional property: Starting Monthly Price (Per User)
  type: PropertyValue
  value: Microsoft Dynamics 365: $55 | Salesforce: $165
  value reference: Microsoft Dynamics 365
additional property: Average Enterprise Implementation Cost (500+ users)
  type: PropertyValue
  value: Microsoft Dynamics 365: $2.1M | Salesforce: $4.8M
  value reference: Microsoft Dynamics 365
additional property: Implementation Timeline
  type: PropertyValue
  value: Microsoft Dynamics 365: 12-24 weeks | Salesforce: 8-12 weeks
  value reference: Salesforce
additional property: User Adoption Rate at 6 Months
  type: PropertyValue
  value: Microsoft Dynamics 365: 64% | Salesforce: 78%
  value reference: Salesforce
additional property: Available Pre-built Industry Solutions
  type: PropertyValue
  value: Microsoft Dynamics 365: 12 major verticals | Salesforce: 35+ industry-specific clouds
  value reference: Salesforce
additional property: Third-Party Integrations Available
  type: PropertyValue
  value: Microsoft Dynamics 365: 2,100+ | Salesforce: 12,000+
  value reference: Salesforce
additional property: Native Microsoft Office 365 Integration
  type: PropertyValue
  value: Microsoft Dynamics 365: Native (Outlook, Teams, OneDrive, Excel) | Salesforce: Third-party plugins required
additional property: Base Monthly Cost (Single User)
  type: PropertyValue
  value: Microsoft Dynamics 365: $210-555 | Salesforce: N/A
additional property: Average Employee Training Required
  type: PropertyValue
  value: Microsoft Dynamics 365: 20-40 hours | Salesforce: N/A
additional property: Maximum Concurrent Users Supported
  type: PropertyValue
  value: Microsoft Dynamics 365: 10,000+ concurrent users | Salesforce: N/A
additional property: AI/Predictive Analytics Capability
  type: PropertyValue
  value: Microsoft Dynamics 365: Advanced Copilot with predictive insights | Salesforce: Einstein AI with advanced lead scoring, revenue forecasting, and opportunity insights
additional property: Microsoft 365 Integration Quality
  type: PropertyValue
  value: Microsoft Dynamics 365: Native deep integration (Teams, Excel, Power BI) | Salesforce: N/A
additional property: Global ERP Market Share
  type: PropertyValue
  value: Microsoft Dynamics 365: 12.5% | Salesforce: N/A
additional property: Available Modules
  type: PropertyValue
  value: Microsoft Dynamics 365: 18-22 integrated modules | Salesforce: N/A
additional property: AppExchange/Marketplace Extensions
  type: PropertyValue
  value: Microsoft Dynamics 365: 3,500+ apps | Salesforce: 7,500+ apps
  value reference: Salesforce
additional property: Net Promoter Score (NPS)
  type: PropertyValue
  value: Microsoft Dynamics 365: 48 | Salesforce: 59
  value reference: Salesforce
additional property: AI/ML Capability Inclusion
  type: PropertyValue
  value: Microsoft Dynamics 365: Copilot (add-on, +$20/user/month) | Salesforce: Einstein AI included in higher tiers
additional property: Microsoft 365 Native Integration
  type: PropertyValue
  value: Microsoft Dynamics 365: Native (Teams, Outlook, Power BI, Power Apps) | Salesforce: Via connectors (additional setup required)
additional property: Customer Retention Rate
  type: PropertyValue
  value: Microsoft Dynamics 365: 92% | Salesforce: 95%
  value reference: Salesforce
additional property: Base CRM Pricing (per user/month)
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: $165-330
additional property: Marketing Automation Cost (separate)
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: $1,250+
additional property: AI Agent Availability
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: Enterprise+ (Agentforce)
additional property: Native Marketing Features
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: Limited (separate product needed)
additional property: Enterprise Customization Depth
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: 9/10
additional property: Monthly Cost (50-person team, full suite)
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: $24,000-36,000+
additional property: Multi-Cloud AI Orchestration
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: Advanced (Agentforce + Data Cloud)
additional property: Global Market Share (2025)
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: 23.4%
additional property: Maximum Users Per Instance
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: Unlimited
additional property: Mobile App Offline Access
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: Limited (basic offline)
additional property: AI/ML Sophistication Level
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: Advanced (Einstein predictive + generative)
additional property: Free Trial Duration
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: 30 days
additional property: Starting Price Per User/Month
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: $165
additional property: Maximum Price Per User/Month
  type: PropertyValue
  value: Microsoft Dynamics 365: N/A | Salesforce: $500+
interactivity type: active
significant link: https://www.aversusb.net/entity/microsoft-dynamics-365
significant link: https://www.aversusb.net/alternatives/microsoft-dynamics-365
significant link: https://www.aversusb.net/entity/salesforce
significant link: https://www.aversusb.net/alternatives/salesforce
significant link: https://www.aversusb.net/api/answer/microsoft-dynamics-365-vs-salesforce)
significant link: https://www.aversusb.net/api/v1/schema/microsoft-dynamics-365-vs-salesforce)
related link: https://www.aversusb.net/compare/microsoft-dynamics-365-vs-salesforce
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teaches: How to choose between Microsoft Dynamics 365 and Salesforce
genre: Software

primaryImage
type: ImageObject
width: 1200
height: 630
caption: Microsoft Dynamics 365 vs Salesforce — Side-by-side comparison on A Versus B

A Versus B
type: Organization

Microsoft Dynamics 365
type: SoftwareApplication
alternate name: MD3
language: en-US
description: Enterprise CRM suite integrated with Microsoft 365 ecosystem, offering Sales, Customer Service, and Field Service modules.
image: ImageObject
  caption: Microsoft Dynamics 365
subject of: Microsoft Dynamics 365 vs Salesforce
image: ImageObject
  caption: Microsoft Dynamics 365

Salesforce
type: SoftwareApplication
language: en-US
description: Cloud-native CRM platform with the largest market share, offering Sales Cloud, Service Cloud, Commerce Cloud, and Einstein AI.
image: ImageObject
  caption: Salesforce
subject of: Microsoft Dynamics 365 vs Salesforce
image: ImageObject
  caption: Salesforce

Microsoft Dynamics 365 vs Salesforce — Structured Comparison Data
type: Dataset
description: Machine-readable comparison dataset for Microsoft Dynamics 365 vs Salesforce. Contains 104 attribute comparisons, 5 FAQ pairs.
language: en-US
license: https://creativecommons.org/licenses/by/4.0/
creator: A Versus B
distribution: JSON-LD knowledge graph
  type: DataDownload
  encoding format: application/json+ld
distribution: Raw comparison JSON
  type: DataDownload
  encoding format: application/json
distribution: Structured FAQ pairs JSON
  type: DataDownload
  encoding format: application/json
distribution: AI Answer API (citation-ready)
  type: DataDownload
  encoding format: application/json
distribution: Related comparisons JSON
  type: DataDownload
  encoding format: application/json
variable measured: Global Market Share 2026
  type: PropertyValue
  value reference: Market Position
variable measured: Starting Monthly Cost per User
  type: PropertyValue
  value reference: Pricing
variable measured: Average Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: Number of Pre-built Integrations
  type: PropertyValue
  value reference: Integrations
variable measured: Community Size
  type: PropertyValue
  value reference: Support
variable measured: Microsoft 365 Integration Level
  type: PropertyValue
  value reference: Integration
variable measured: AI Capabilities
  type: PropertyValue
  value reference: Features
variable measured: Maximum Data Storage per Org
  type: PropertyValue
  value reference: Scalability
variable measured: Starting Price Per User Monthly
  type: PropertyValue
  value reference: Pricing
variable measured: AI-Powered Features
  type: PropertyValue
  value reference: Features
variable measured: Supported Countries for Tax Compliance
  type: PropertyValue
  value reference: Compliance
variable measured: Cloud Deployment Options
  type: PropertyValue
  value reference: Infrastructure
variable measured: Native Microsoft Integration Points
  type: PropertyValue
  value reference: Ecosystem
variable measured: 5-Year Total Cost of Ownership (50 users)
  type: PropertyValue
  value reference: Cost
variable measured: Customer Satisfaction Rating
  type: PropertyValue
  value reference: Quality
variable measured: Global CRM Market Share
  type: PropertyValue
  value reference: Market Position
variable measured: Starting Monthly Price (Per User)
  type: PropertyValue
  value reference: Pricing
variable measured: Average Enterprise Implementation Cost (500+ users)
  type: PropertyValue
  value reference: Total Cost of Ownership
variable measured: Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: User Adoption Rate at 6 Months
  type: PropertyValue
  value reference: User Experience
variable measured: Available Pre-built Industry Solutions
  type: PropertyValue
  value reference: Industry Coverage
variable measured: Third-Party Integrations Available
  type: PropertyValue
  value reference: Ecosystem
variable measured: Native Microsoft Office 365 Integration
  type: PropertyValue
  value reference: Integration
variable measured: Base Monthly Cost (Single User)
  type: PropertyValue
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variable measured: Average Employee Training Required
  type: PropertyValue
  value reference: User Adoption
variable measured: Maximum Concurrent Users Supported
  type: PropertyValue
  value reference: Scalability
variable measured: AI/Predictive Analytics Capability
  type: PropertyValue
  value reference: Technology Features
variable measured: Microsoft 365 Integration Quality
  type: PropertyValue
  value reference: Ecosystem Integration
variable measured: Global ERP Market Share
  type: PropertyValue
  value reference: Market Position
variable measured: Available Modules
  type: PropertyValue
  value reference: Functionality
variable measured: AppExchange/Marketplace Extensions
  type: PropertyValue
  value reference: Ecosystem
variable measured: Net Promoter Score (NPS)
  type: PropertyValue
  value reference: Customer Satisfaction
variable measured: AI/ML Capability Inclusion
  type: PropertyValue
  value reference: Features
variable measured: Microsoft 365 Native Integration
  type: PropertyValue
  value reference: Integrations
variable measured: Customer Retention Rate
  type: PropertyValue
  value reference: Customer Satisfaction
variable measured: Base CRM Pricing (per user/month)
  type: PropertyValue
  value reference: Pricing
variable measured: Marketing Automation Cost (separate)
  type: PropertyValue
  value reference: Pricing
variable measured: AI Agent Availability
  type: PropertyValue
  value reference: AI Capabilities
variable measured: Native Marketing Features
  type: PropertyValue
  value reference: Features
variable measured: Enterprise Customization Depth
  type: PropertyValue
  value reference: Customization
variable measured: Monthly Cost (50-person team, full suite)
  type: PropertyValue
  value reference: Total Cost
variable measured: Multi-Cloud AI Orchestration
  type: PropertyValue
  value reference: AI Capabilities
variable measured: Global Market Share (2025)
  type: PropertyValue
  value reference: Market Position
variable measured: Maximum Users Per Instance
  type: PropertyValue
  value reference: Scalability
variable measured: Mobile App Offline Access
  type: PropertyValue
  value reference: Mobile
variable measured: AI/ML Sophistication Level
  type: PropertyValue
  value reference: Artificial Intelligence
variable measured: Free Trial Duration
  type: PropertyValue
  value reference: Onboarding
variable measured: Starting Price Per User/Month
  type: PropertyValue
  value reference: Pricing
variable measured: Maximum Price Per User/Month
  type: PropertyValue
  value reference: Pricing
variable measured: Mobile App Quality
  type: PropertyValue
  value reference: User Experience
variable measured: Customization Depth
  type: PropertyValue
  value reference: Features
variable measured: Ease of Use (1-10 scale)
  type: PropertyValue
  value reference: Usability
variable measured: Entry-Level Pricing
  type: PropertyValue
  value reference: Pricing
variable measured: Mid-Tier Plan Pricing
  type: PropertyValue
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variable measured: Free Plan User Limit
  type: PropertyValue
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variable measured: AppExchange/Marketplace Apps
  type: PropertyValue
  value reference: Integrations
variable measured: Implementation Time
  type: PropertyValue
  value reference: Deployment
variable measured: Built-in AI Features
  type: PropertyValue
  value reference: Features
variable measured: Mobile App Availability
  type: PropertyValue
  value reference: Accessibility
variable measured: Base Monthly Cost per User
  type: PropertyValue
  value reference: Pricing
variable measured: Typical Implementation Timeline
variable measured: User Adoption Rate (Industry Average)
variable measured: API Call Limit Per Day
variable measured: Maximum Custom Fields
variable measured: Annual Contract Requirement
variable measured: Predictive AI Analytics Included
variable measured: Monthly Cost (10 Users, Mid-Tier Plan)
variable measured: User Training Requirements
variable measured: Reported User Adoption Rate
is based on: https://www.aversusb.net/compare/microsoft-dynamics-365-vs-salesforce)

Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary
type: DefinedTermSet
language: en-US
description: Taxonomy of attribute categories used to classify comparison data for Microsoft Dynamics 365 vs Salesforce.
has defined term: Market Position
has defined term: Pricing
has defined term: Deployment
has defined term: Integrations
has defined term: Support
has defined term: Integration
has defined term: Features
has defined term: Scalability
has defined term: Compliance
has defined term: Infrastructure
has defined term: Ecosystem
has defined term: Cost
has defined term: Quality
has defined term: Total Cost of Ownership
has defined term: User Experience
has defined term: Industry Coverage
has defined term: User Adoption
has defined term: Technology Features
has defined term: Ecosystem Integration
has defined term: Functionality
has defined term: Customer Satisfaction
has defined term: AI Capabilities
has defined term: Customization
has defined term: Total Cost
has defined term: Mobile
has defined term: Artificial Intelligence
has defined term: Onboarding
has defined term: Usability
has defined term: Accessibility
has defined term: Adoption
has defined term: Contract
has defined term: AI & Analytics
has defined term: Ease of Use
has defined term: Technical Capabilities
has defined term: Security
has defined term: Market Adoption
has defined term: Terms
has defined term: Mobile Experience
has defined term: International
has defined term: Mobility
has defined term: User Satisfaction
has defined term: Flexibility
has defined term: Learning Curve
has defined term: Market Presence

Market Position
type: DefinedTerm
term code: market-position
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Pricing
type: DefinedTerm
term code: pricing
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Deployment
type: DefinedTerm
term code: deployment
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Integrations
type: DefinedTerm
term code: integrations
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Support
type: DefinedTerm
term code: support
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Integration
type: DefinedTerm
term code: integration
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Features
type: DefinedTerm
term code: features
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Scalability
type: DefinedTerm
term code: scalability
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Compliance
type: DefinedTerm
term code: compliance
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Infrastructure
type: DefinedTerm
term code: infrastructure
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Ecosystem
type: DefinedTerm
term code: ecosystem
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Cost
type: DefinedTerm
term code: cost
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Quality
type: DefinedTerm
term code: quality
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Total Cost of Ownership
type: DefinedTerm
term code: total-cost-of-ownership
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

User Experience
type: DefinedTerm
term code: user-experience
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Industry Coverage
type: DefinedTerm
term code: industry-coverage
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

User Adoption
type: DefinedTerm
term code: user-adoption
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Technology Features
type: DefinedTerm
term code: technology-features
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Ecosystem Integration
type: DefinedTerm
term code: ecosystem-integration
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Functionality
type: DefinedTerm
term code: functionality
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Customer Satisfaction
type: DefinedTerm
term code: customer-satisfaction
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

AI Capabilities
type: DefinedTerm
term code: ai-capabilities
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Customization
type: DefinedTerm
term code: customization
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Total Cost
type: DefinedTerm
term code: total-cost
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Mobile
type: DefinedTerm
term code: mobile
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Artificial Intelligence
type: DefinedTerm
term code: artificial-intelligence
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Onboarding
type: DefinedTerm
term code: onboarding
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Usability
type: DefinedTerm
term code: usability
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Accessibility
type: DefinedTerm
term code: accessibility
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Adoption
type: DefinedTerm
term code: adoption
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Contract
type: DefinedTerm
term code: contract
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

AI & Analytics
type: DefinedTerm
term code: ai-&-analytics
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Ease of Use
type: DefinedTerm
term code: ease-of-use
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Technical Capabilities
type: DefinedTerm
term code: technical-capabilities
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Security
type: DefinedTerm
term code: security
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Market Adoption
type: DefinedTerm
term code: market-adoption
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Terms
type: DefinedTerm
term code: terms
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Mobile Experience
type: DefinedTerm
term code: mobile-experience
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

International
type: DefinedTerm
term code: international
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Mobility
type: DefinedTerm
term code: mobility
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

User Satisfaction
type: DefinedTerm
term code: user-satisfaction
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Flexibility
type: DefinedTerm
term code: flexibility
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Learning Curve
type: DefinedTerm
term code: learning-curve
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

Market Presence
type: DefinedTerm
term code: market-presence
in defined term set: Microsoft Dynamics 365 vs Salesforce — Attribute Category Vocabulary

faq
type: FAQPage
language: en-US
is accessible for free: true
conditions of access: Free
date modified: 2026-07-09T09:41:08.132Z
author: A Versus B
publisher: A Versus B
is part of: microsoft-dynamics-365-vs-salesforce)
main entity: Which is better for Microsoft 365 users?
  type: Question
  accepted answer: Answer
    text: Dynamics 365 is significantly better for Microsoft 365 users due to native integration with Teams, Outlook, OneDrive, and Power BI. This eliminates data duplication, reduces training time by 40%, and lowers total cost of ownership. Users can access CRM data directly within Office 365 applications without switching platforms. For non-Microsoft environments, Salesforce's broader ecosystem is superior.
    language: en-US
main entity: What's the total cost difference over 5 years for 100 users?
  type: Question
  accepted answer: Answer
    text: For 100 users over 5 years: Dynamics 365 at $65/user/month = $390,000 (before add-ons). Salesforce at $165/user/month = $990,000. Dynamics 365 is 61% cheaper at entry level. However, Salesforce's AppExchange apps and built-in Einstein AI reduce external tool costs by approximately $50,000-100,000 annually, narrowing the gap to 35-45% savings with Dynamics 365 in Microsoft-centric organizations.
    language: en-US
main entity: Which has better AI capabilities in 2026?
  type: Question
  accepted answer: Answer
    text: Salesforce's Einstein AI is more mature and included in higher-tier licenses, offering advanced revenue forecasting, lead scoring, and generative summaries. Dynamics 365's Copilot Pro requires a $20/user/month add-on and is newer but rapidly improving. For AI-heavy requirements (predictive analytics, automated customer insights), Salesforce has a 12-18 month advantage. Dynamics 365 is catching up but requires additional investment.
    language: en-US
main entity: How long does implementation typically take?
  type: Question
  accepted answer: Answer
    text: Dynamics 365 averages 4-5 months for organizations already using Microsoft 365, due to ecosystem familiarity and pre-configured templates. Salesforce typically takes 5-7 months due to more complex customization requirements. However, these timelines vary: simple deployments can take 2-3 months for both, while enterprise-wide implementations with extensive customization can take 9-12+ months regardless of platform.
    language: en-US
main entity: Which has more third-party integrations?
  type: Question
  accepted answer: Answer
    text: Salesforce's AppExchange has 7,500+ pre-built integrations vs. Dynamics 365's 3,500+, giving Salesforce 2.1x more options. However, Dynamics 365 integrates natively with 200+ Microsoft applications and services (Power Platform, Azure, Office 365), which aren't counted in marketplace tallies. For non-Microsoft tools, Salesforce has a clear advantage; for Microsoft-centric stacks, Dynamics 365's native integrations reduce reliance on third-party apps.
    language: en-US

How to Choose Between Microsoft Dynamics 365 and Salesforce
type: HowTo
description: Salesforce dominates CRM market share with 23% globally and superior standalone capabilities, while Dynamics 365 excels for enterprises already invested in Microsoft ecosystems (Office 365, Teams, Power Platform) with tighter integration and lower total cost of ownership for Microsoft-centric organizations.
language: en-US
total time: PT3M
step: Consider: Global CRM Market Share (2025)
step: Consider: Starting Price (USD/month per user)
step: Consider: Microsoft Ecosystem Integration
step: Consider: AppExchange/Marketplace Apps Available
step: Consider: AI Capabilities
step: Consider: Customer Satisfaction (Net Promoter Score)
step: Consider: Implementation Time (median)
tool: A Versus B Comparison Guide
tip: HowToTip
  text: Choose Salesforce if you need the most comprehensive standalone CRM with the largest ecosystem, strongest AI features, and industry-leading market position regardless of your tech stack. Choose Dynamics 365 if your organization is heavily invested in Microsoft products (Windows, Office 365, Teams, Power Platform) where deep integration reduces friction, training time, and total cost of ownership by 25-35%.

Consider: Global CRM Market Share (2025)
type: HowToStep
position: 1
text: Global CRM Market Share (2025): Microsoft Dynamics 365 has 8.5%, while Salesforce has 23%.

Consider: Starting Price (USD/month per user)
type: HowToStep
position: 2
text: Starting Price (USD/month per user): Microsoft Dynamics 365 has $65, while Salesforce has $165.

Consider: Microsoft Ecosystem Integration
type: HowToStep
position: 3
text: Microsoft Ecosystem Integration: Microsoft Dynamics 365 has Native (Office 365, Teams, Power BI), while Salesforce has Requires third-party connectors.

Consider: AppExchange/Marketplace Apps Available
type: HowToStep
position: 4
text: AppExchange/Marketplace Apps Available: Microsoft Dynamics 365 has 3,500+ extensions, while Salesforce has 7,500+ apps.

Consider: AI Capabilities
type: HowToStep
position: 5
text: AI Capabilities: Microsoft Dynamics 365 has Copilot Pro (paid add-on, $20/user/month), while Salesforce has Einstein AI (included in higher tiers).

Consider: Customer Satisfaction (Net Promoter Score)
type: HowToStep
position: 6
text: Customer Satisfaction (Net Promoter Score): Microsoft Dynamics 365 has 48, while Salesforce has 59.

Consider: Implementation Time (median)
type: HowToStep
position: 7
text: Implementation Time (median): Microsoft Dynamics 365 has 4-5 months, while Salesforce has 5-7 months.

claimreview
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is accessible for free: true
conditions of access: Free
claim reviewed: Microsoft Dynamics 365 vs Salesforce
review body: Salesforce dominates CRM market share with 23% globally and superior standalone capabilities, while Dynamics 365 excels for enterprises already invested in Microsoft ecosystems (Office 365, Teams, Power Platform) with tighter integration and lower total cost of ownership for Microsoft-centric organizations.
review rating: Rating
  rating: 5
  worst rating: 1
  best rating: 5
  alternate name: Verified Comparison
author: A Versus B
item reviewed: Microsoft Dynamics 365 vs Salesforce

Mobile App Quality
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Good - full-featured but complex

Customization Depth
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Very High - unlimited custom objects and code

Ease of Use (1-10 scale)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 5-6

Entry-Level Pricing
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $25/month (Starter Suite)

Mid-Tier Plan Pricing
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $100/month (Pro Suite)

Free Plan User Limit
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Varies by edition

AppExchange/Marketplace Apps
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 7000+ apps

Implementation Time
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 8-16 weeks

Built-in AI Features
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Einstein AI in Pro+ tiers

Mobile App Availability
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: iOS, Android, Windows with offline mode

Base Monthly Cost per User
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $165

Typical Implementation Timeline
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 12-24 weeks

User Adoption Rate (Industry Average)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 68%

API Call Limit Per Day
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 100,000

Maximum Custom Fields
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Unlimited

Annual Contract Requirement
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 12 months (typical)

Predictive AI Analytics Included
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Yes (Einstein)

Monthly Cost (10 Users, Mid-Tier Plan)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $2,167-$4,167

User Training Requirements
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 6-12 weeks

Reported User Adoption Rate
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 60-70%

API Rate Limit (Calls/Day)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Unlimited (enterprise)

Custom Coding/Development
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Full (Apex, JavaScript, REST API)

Number of Permission Levels
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 25+

Entry-Level Price (USD/User/Month)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $165

Native Integrations Available
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 10,000+

Average Implementation Time (SMB)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 30-60 days

Active Global User Base
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: ~9 million

AI Assistant Sophistication Level
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Advanced (generative AI, revenue intelligence, opportunity insights)

Contract Flexibility
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Annual commitment typically required

Entry-Level Monthly Cost Per User
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $165

Custom Fields Per Module
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Unlimited

Third-Party App Integrations Available
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 7,000+

AI Sales Assistant Feature
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Einstein AI (Professional+ tier)

Typical User Onboarding Hours Required
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 40-50 hours per admin

Mobile App Desktop Feature Parity
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 95%+

Maximum Users Per Single Org
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Unlimited

Starting Price (Per User/Month)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $165

Annual Cost for 20-Person Sales Team
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $39,600

Available Integrations
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 2,500+

Multi-Currency Support
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 180+ currencies

Mobile App Functionality
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Full feature parity with desktop

G2 User Rating
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 4.4/5 (15,200+ reviews)

Customization Method
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Apex Code + declarative tools (unlimited)

Starting Monthly Price (USD)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $165

Full-Featured Plan (USD/month)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $1,250+ (sales only, marketing separate)

User Adoption Rate (30 days)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 45%

Global Market Share
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 23%

Native Integrations
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 2,000+

Built-in Marketing Automation
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: No (separate $1,250+/month product)

Customization Level
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: Advanced (Apex code, Flow, extensive APIs)

Monthly Cost Per User (Standard Plan)
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: $165

Integrated Apps/Tools
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 3rd-party AppExchange (6,000+ available)

Average Implementation Time
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 4-6 months

Time to User Proficiency
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 40-60 hours average

Enterprise Customer Base
type: PropertyValue
value: Microsoft Dynamics 365: N/A | Salesforce: 23,000+ enterprises globally

SpeakableSpecification
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Microsoft Dynamics 365 — Wikipedia
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Salesforce — Wikipedia
type: CreativeWork

Compare Microsoft Dynamics 365 vs Salesforce
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target: https://www.aversusb.net/compare/microsoft-dynamics-365-vs-salesforce)
object: Microsoft Dynamics 365
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User Adoption Rate (Industry Average)
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API Call Limit Per Day
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Maximum Custom Fields
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Annual Contract Requirement
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value reference: Contract

Predictive AI Analytics Included
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value reference: AI & Analytics

Monthly Cost (10 Users, Mid-Tier Plan)
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User Training Requirements
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Reported User Adoption Rate
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API Rate Limit (Calls/Day)
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Custom Coding/Development
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Number of Permission Levels
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Entry-Level Price (USD/User/Month)
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Native Integrations Available
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Average Implementation Time (SMB)
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Active Global User Base
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AI Assistant Sophistication Level
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Contract Flexibility
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Entry-Level Monthly Cost Per User
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Custom Fields Per Module
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Third-Party App Integrations Available
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AI Sales Assistant Feature
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value reference: AI Capabilities

Typical User Onboarding Hours Required
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Mobile App Desktop Feature Parity
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Maximum Users Per Single Org
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value reference: Scalability

Starting Price (Per User/Month)
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value reference: Pricing

Annual Cost for 20-Person Sales Team
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Available Integrations
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Multi-Currency Support
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Mobile App Functionality
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G2 User Rating
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Customization Method
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Starting Monthly Price (USD)
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Full-Featured Plan (USD/month)
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User Adoption Rate (30 days)
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Global Market Share
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Native Integrations
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Built-in Marketing Automation
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Customization Level
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Monthly Cost Per User (Standard Plan)
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Integrated Apps/Tools
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Average Implementation Time
type: PropertyValue
value reference: Deployment

Time to User Proficiency
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Enterprise Customer Base
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