HelpScout vs HubSpot
type: Article
description: HelpScout is a dedicated customer service platform with simplicity and affordability as core strengths, while HubSpot is a comprehensive CRM ecosystem that integrates sales, marketing, and service. HelpScout costs 40% less for basic customer support, but HubSpot offers significantly more features for businesses needing integrated customer lifecycle management.
language: en-US
date published: 2026-07-09T04:15:09.883Z
date created: 2026-07-09T04:15:09.883Z
date modified: 2026-07-09T04:15:10.092Z
content reference time: 2026-07-09T04:15:10.092Z
author: A Versus B
publisher: A Versus B
about: HelpScout
about: HubSpot
abstract: HelpScout is a dedicated customer service platform with simplicity and affordability as core strengths, while HubSpot is a comprehensive CRM ecosystem that integrates sales, marketing, and service. HelpScout costs 40% less for basic customer support, but HubSpot offers significantly more features for businesses needing integrated customer lifecycle management.
text: Primary Purpose. Starting Monthly Price. Native Integrations Available. Knowledge Base & Self-Service. Sales Pipeline Management. Email Marketing Automation. Time to Set Up (days)
conclusion text: Choose HelpScout if you run a small-to-medium support team, need a simple, affordable customer service platform without sales/marketing complexity, and want fast deployment. Choose HubSpot if you need an integrated CRM that connects customer service with sales pipelines, marketing automation, and want to scale across multiple departments with one unified system.
additional property: Starter Plan Price (Monthly)
  type: PropertyValue
  value: HelpScout: $20/agent | HubSpot: N/A
additional property: Mid-Tier Plan Price (Monthly)
  type: PropertyValue
  value: HelpScout: $65/agent | HubSpot: N/A
additional property: Supported Communication Channels
  type: PropertyValue
  value: HelpScout: 4 channels | HubSpot: N/A
additional property: API Rate Limit
  type: PropertyValue
  value: HelpScout: 200 requests/min | HubSpot: N/A
additional property: Available Integrations
  type: PropertyValue
  value: HelpScout: 500+ integrations | HubSpot: 1,500+
  value reference: HubSpot
additional property: Average Setup Time
  type: PropertyValue
  value: HelpScout: 2-3 days | HubSpot: 3-7 days
  value reference: HelpScout
additional property: AI-Powered Features
  type: PropertyValue
  value: HelpScout: Basic conversation summaries | HubSpot: Predictive lead scoring, AI chatbots, email insights
additional property: Cost for 10 Agents/Users
  type: PropertyValue
  value: HelpScout: $200 | HubSpot: $500
  value reference: HelpScout
additional property: Free Plan Availability
  type: PropertyValue
  value: HelpScout: None | HubSpot: Yes (1 user, 5 contacts)
additional property: Native Knowledge Base
  type: PropertyValue
  value: HelpScout: Included in all plans | HubSpot: Separate add-on ($45/month)
additional property: AI Chatbot
  type: PropertyValue
  value: HelpScout: Third-party only | HubSpot: Native HubSpot Chatbot
additional property: Marketing Automation Module
  type: PropertyValue
  value: HelpScout: Not available | HubSpot: Included in Marketing Hub tiers
additional property: API Rate Limit (Requests/Second)
  type: PropertyValue
  value: HelpScout: 10 requests/sec | HubSpot: 300+ requests/sec (Enterprise)
  value reference: HubSpot
additional property: Custom Field Limit
  type: PropertyValue
  value: HelpScout: Unlimited | HubSpot: Unlimited (Professional+)
additional property: Starting Monthly Price
  type: PropertyValue
  value: HelpScout: $20 per agent | HubSpot: $50
  value reference: HelpScout
additional property: Maximum Team Size Pricing Tier
  type: PropertyValue
  value: HelpScout: Unlimited per-user pricing | HubSpot: N/A
additional property: Knowledge Base Included
  type: PropertyValue
  value: HelpScout: Yes, built-in | HubSpot: N/A
additional property: API Rate Limits
  type: PropertyValue
  value: HelpScout: 10,000 requests per day | HubSpot: Up to 500,000
  value reference: HubSpot
additional property: Automation Workflow Complexity
  type: PropertyValue
  value: HelpScout: 50+ visual automation templates | HubSpot: Complex multi-step workflows with conditions
additional property: Real-Time Collaboration Tools
  type: PropertyValue
  value: HelpScout: Notes, internal comments, basic workflow (3) | HubSpot: N/A
additional property: Free Trial Duration
  type: PropertyValue
  value: HelpScout: 14 days | HubSpot: N/A
additional property: Base Price Per User Per Month
  type: PropertyValue
  value: HelpScout: $20 | HubSpot: N/A
additional property: Cost for 10-Agent Team Annual
  type: PropertyValue
  value: HelpScout: $2,400 | HubSpot: N/A
additional property: Ticket Response Time Average
  type: PropertyValue
  value: HelpScout: 22 minutes | HubSpot: N/A
additional property: AI-Powered Features Count
  type: PropertyValue
  value: HelpScout: 8 major AI features | HubSpot: N/A
additional property: Knowledge Base Articles Supported
  type: PropertyValue
  value: HelpScout: Unlimited (included) | HubSpot: N/A
additional property: Maximum Team Size Recommended
  type: PropertyValue
  value: HelpScout: 500+ | HubSpot: N/A
additional property: Typical Implementation Time
  type: PropertyValue
  value: HelpScout: 7-10 days | HubSpot: N/A
additional property: Native Mobile App Support
  type: PropertyValue
  value: HelpScout: 2 (iOS, Android) | HubSpot: N/A
additional property: Starting Price (Per User/Month)
  type: PropertyValue
  value: HelpScout: $20 | HubSpot: N/A
additional property: Monthly Cost for 5-Agent Team
  type: PropertyValue
  value: HelpScout: $1,200/month | HubSpot: N/A
additional property: Number of Native Integrations
  type: PropertyValue
  value: HelpScout: 200+ | HubSpot: N/A
additional property: Native Mobile Apps
  type: PropertyValue
  value: HelpScout: iOS + Android native apps | HubSpot: N/A
additional property: Built-in AI Capabilities
  type: PropertyValue
  value: HelpScout: AI reply drafts, article summarization, email categorization | HubSpot: N/A
additional property: Knowledge Base Articles Per Workspace
  type: PropertyValue
  value: HelpScout: Unlimited | HubSpot: N/A
additional property: Available Report Types
  type: PropertyValue
  value: HelpScout: 30+ | HubSpot: N/A
additional property: Free Trial Length
  type: PropertyValue
  value: HelpScout: 14 days | HubSpot: N/A
additional property: Base CRM Pricing (per user/month)
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: $45-120
additional property: Marketing Automation Cost (separate)
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: Included
additional property: AI Agent Availability
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: All tiers (Breeze)
additional property: Native Marketing Features
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: Full suite (email, automation, journeys)
additional property: Enterprise Customization Depth
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: 6/10
additional property: Implementation Timeline
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: 6-8 weeks
additional property: Monthly Cost (50-person team, full suite)
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: $8,000-12,000
additional property: Multi-Cloud AI Orchestration
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: Limited
additional property: Starting Price (Annual Billing)
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: $20+
additional property: Free Tier Contacts Limit
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: 15 million (unlimited practical)
additional property: Onboarding Time to First Sales Activity
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: 24-72 hours
additional property: Native Marketing Automation Tools
  type: PropertyValue
  value: HelpScout: N/A | HubSpot: Comprehensive (email, lead scoring, workflows, forms, landing pages)
interactivity type: active
significant link: https://www.aversusb.net/entity/helpscout
significant link: https://www.aversusb.net/alternatives/helpscout
significant link: https://www.aversusb.net/entity/hubspot
significant link: https://www.aversusb.net/alternatives/hubspot
significant link: https://www.aversusb.net/api/answer/help-scout-vs-hubspot)
significant link: https://www.aversusb.net/api/v1/schema/help-scout-vs-hubspot)
related link: https://www.aversusb.net/compare/help-scout-vs-hubspot
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related link: https://www.aversusb.net/compare/constant-contact-vs-hubspot
teaches: How to choose between HelpScout and HubSpot
genre: Software

primaryImage
type: ImageObject
width: 1200
height: 630
caption: HelpScout vs HubSpot — Side-by-side comparison on A Versus B

A Versus B
type: Organization

HelpScout
type: SoftwareApplication
alternate name: Helpscout
language: en-US
description: Cloud-based customer support platform focused on simplicity and team collaboration.
subject of: HelpScout vs HubSpot

HubSpot
type: SoftwareApplication
alternate name: Hubspot
language: en-US
description: All-in-one CRM platform with integrated sales, marketing automation, customer service, and content management tools.
subject of: HelpScout vs HubSpot

HelpScout vs HubSpot — Structured Comparison Data
type: Dataset
description: Machine-readable comparison dataset for HelpScout vs HubSpot. Contains 238 attribute comparisons, 5 FAQ pairs.
language: en-US
license: https://creativecommons.org/licenses/by/4.0/
creator: A Versus B
distribution: JSON-LD knowledge graph
  type: DataDownload
  encoding format: application/json+ld
distribution: Raw comparison JSON
  type: DataDownload
  encoding format: application/json
distribution: Structured FAQ pairs JSON
  type: DataDownload
  encoding format: application/json
distribution: AI Answer API (citation-ready)
  type: DataDownload
  encoding format: application/json
distribution: Related comparisons JSON
  type: DataDownload
  encoding format: application/json
variable measured: Starter Plan Price (Monthly)
  type: PropertyValue
  value reference: Pricing
variable measured: Mid-Tier Plan Price (Monthly)
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variable measured: Supported Communication Channels
  type: PropertyValue
  value reference: Features
variable measured: API Rate Limit
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  value reference: Integration
variable measured: Available Integrations
  type: PropertyValue
  value reference: Ecosystem
variable measured: Average Setup Time
  type: PropertyValue
  value reference: User Experience
variable measured: AI-Powered Features
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variable measured: Cost for 10 Agents/Users
  type: PropertyValue
  value reference: Pricing
variable measured: Free Plan Availability
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variable measured: Native Knowledge Base
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  value reference: Features
variable measured: AI Chatbot
  type: PropertyValue
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variable measured: Marketing Automation Module
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variable measured: API Rate Limit (Requests/Second)
  type: PropertyValue
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variable measured: Custom Field Limit
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variable measured: Starting Monthly Price
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variable measured: Maximum Team Size Pricing Tier
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variable measured: Knowledge Base Included
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variable measured: API Rate Limits
  type: PropertyValue
  value reference: Performance
variable measured: Automation Workflow Complexity
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variable measured: Real-Time Collaboration Tools
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variable measured: Free Trial Duration
  type: PropertyValue
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variable measured: Base Price Per User Per Month
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variable measured: Cost for 10-Agent Team Annual
  type: PropertyValue
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variable measured: Ticket Response Time Average
  type: PropertyValue
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variable measured: AI-Powered Features Count
  type: PropertyValue
  value reference: AI & Automation
variable measured: Knowledge Base Articles Supported
  type: PropertyValue
  value reference: Content Management
variable measured: Maximum Team Size Recommended
  type: PropertyValue
  value reference: Scalability
variable measured: Typical Implementation Time
  type: PropertyValue
  value reference: Onboarding
variable measured: Native Mobile App Support
  type: PropertyValue
  value reference: Features
variable measured: Starting Price (Per User/Month)
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variable measured: Monthly Cost for 5-Agent Team
  type: PropertyValue
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variable measured: Number of Native Integrations
  type: PropertyValue
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variable measured: Native Mobile Apps
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variable measured: Built-in AI Capabilities
  type: PropertyValue
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variable measured: Knowledge Base Articles Per Workspace
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variable measured: Available Report Types
  type: PropertyValue
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variable measured: Free Trial Length
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variable measured: Base CRM Pricing (per user/month)
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variable measured: Marketing Automation Cost (separate)
  type: PropertyValue
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variable measured: AI Agent Availability
  type: PropertyValue
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variable measured: Native Marketing Features
  type: PropertyValue
  value reference: Features
variable measured: Enterprise Customization Depth
  type: PropertyValue
  value reference: Customization
variable measured: Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: Monthly Cost (50-person team, full suite)
  type: PropertyValue
  value reference: Total Cost
variable measured: Multi-Cloud AI Orchestration
  type: PropertyValue
  value reference: AI Capabilities
variable measured: Starting Price (Annual Billing)
  type: PropertyValue
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variable measured: Free Tier Contacts Limit
  type: PropertyValue
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variable measured: Onboarding Time to First Sales Activity
  type: PropertyValue
  value reference: User Experience
variable measured: Native Marketing Automation Tools
  type: PropertyValue
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variable measured: Integrated Customer Service Module
  type: PropertyValue
  value reference: Features
variable measured: Pipeline Visualization & Deal Tracking
  type: PropertyValue
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variable measured: Activity Tracking per Contact
  type: PropertyValue
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variable measured: Latest Major Update (2026)
  type: PropertyValue
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variable measured: Starting Price (per user/month, billed annually)
  type: PropertyValue
  value reference: Pricing
variable measured: Professional Tier Price (per user/month)
  type: PropertyValue
  value reference: Pricing
variable measured: Customer Rating
  type: PropertyValue
  value reference: User Satisfaction
variable measured: Number of Reviews
  type: PropertyValue
  value reference: Satisfaction
variable measured: Implementation Complexity
  type: PropertyValue
  value reference: Setup & Deployment
variable measured: Core Modules Included
  type: PropertyValue
  value reference: Features
variable measured: Pipeline Visualization Quality
  type: PropertyValue
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variable measured: Free Trial Availability
variable measured: Mid-Tier Plan Monthly Price
variable measured: Enterprise Plan Monthly Price
variable measured: Email Deliverability Rate
variable measured: Included Core Hubs
variable measured: Unlimited Automation Available From
variable measured: Customer Review Parity
variable measured: Minimum Contact Threshold (Starter)
variable measured: Monthly Cost (10,000 contacts)
is based on: https://www.aversusb.net/compare/help-scout-vs-hubspot)

HelpScout vs HubSpot — Attribute Category Vocabulary
type: DefinedTermSet
language: en-US
description: Taxonomy of attribute categories used to classify comparison data for HelpScout vs HubSpot.
has defined term: Pricing
has defined term: Features
has defined term: Integration
has defined term: Ecosystem
has defined term: User Experience
has defined term: Innovation
has defined term: Technical Specs
has defined term: Customization
has defined term: Performance
has defined term: Trial
has defined term: AI & Automation
has defined term: Content Management
has defined term: Scalability
has defined term: Onboarding
has defined term: Analytics
has defined term: AI Capabilities
has defined term: Deployment
has defined term: Total Cost
has defined term: Product Development
has defined term: User Satisfaction
has defined term: Satisfaction
has defined term: Setup & Deployment
has defined term: Email Marketing
has defined term: Reputation
has defined term: Usability
has defined term: Overall Quality
has defined term: Pricing & Features
has defined term: Core Features
has defined term: Marketing Automation
has defined term: Adoption
has defined term: Support
has defined term: Ease of Use
has defined term: AI & Analytics
has defined term: Artificial Intelligence
has defined term: Integrations
has defined term: Market Fit
has defined term: Value
has defined term: Marketing
has defined term: Collaboration
has defined term: Marketing Tools
has defined term: Implementation
has defined term: Technical
has defined term: AI Features
has defined term: Contract
has defined term: Sales Features
has defined term: Scale
has defined term: Quality
has defined term: Team Collaboration
has defined term: Integrations & Connectivity
has defined term: Reliability
has defined term: Accessibility
has defined term: Communications
has defined term: Automation
has defined term: Pricing & Limits
has defined term: Core Functionality
has defined term: Email Features
has defined term: Sales Enablement
has defined term: Setup

Pricing
type: DefinedTerm
term code: pricing
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Features
type: DefinedTerm
term code: features
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Integration
type: DefinedTerm
term code: integration
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Ecosystem
type: DefinedTerm
term code: ecosystem
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

User Experience
type: DefinedTerm
term code: user-experience
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Innovation
type: DefinedTerm
term code: innovation
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Technical Specs
type: DefinedTerm
term code: technical-specs
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Customization
type: DefinedTerm
term code: customization
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Performance
type: DefinedTerm
term code: performance
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Trial
type: DefinedTerm
term code: trial
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

AI & Automation
type: DefinedTerm
term code: ai-&-automation
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Content Management
type: DefinedTerm
term code: content-management
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Scalability
type: DefinedTerm
term code: scalability
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Onboarding
type: DefinedTerm
term code: onboarding
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Analytics
type: DefinedTerm
term code: analytics
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

AI Capabilities
type: DefinedTerm
term code: ai-capabilities
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Deployment
type: DefinedTerm
term code: deployment
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Total Cost
type: DefinedTerm
term code: total-cost
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Product Development
type: DefinedTerm
term code: product-development
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

User Satisfaction
type: DefinedTerm
term code: user-satisfaction
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Satisfaction
type: DefinedTerm
term code: satisfaction
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Setup & Deployment
type: DefinedTerm
term code: setup-&-deployment
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Email Marketing
type: DefinedTerm
term code: email-marketing
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Reputation
type: DefinedTerm
term code: reputation
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Usability
type: DefinedTerm
term code: usability
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Overall Quality
type: DefinedTerm
term code: overall-quality
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Pricing & Features
type: DefinedTerm
term code: pricing-&-features
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Core Features
type: DefinedTerm
term code: core-features
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Marketing Automation
type: DefinedTerm
term code: marketing-automation
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Adoption
type: DefinedTerm
term code: adoption
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Support
type: DefinedTerm
term code: support
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Ease of Use
type: DefinedTerm
term code: ease-of-use
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

AI & Analytics
type: DefinedTerm
term code: ai-&-analytics
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Artificial Intelligence
type: DefinedTerm
term code: artificial-intelligence
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Integrations
type: DefinedTerm
term code: integrations
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Market Fit
type: DefinedTerm
term code: market-fit
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Value
type: DefinedTerm
term code: value
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Marketing
type: DefinedTerm
term code: marketing
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Collaboration
type: DefinedTerm
term code: collaboration
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Marketing Tools
type: DefinedTerm
term code: marketing-tools
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Implementation
type: DefinedTerm
term code: implementation
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Technical
type: DefinedTerm
term code: technical
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

AI Features
type: DefinedTerm
term code: ai-features
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Contract
type: DefinedTerm
term code: contract
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Sales Features
type: DefinedTerm
term code: sales-features
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Scale
type: DefinedTerm
term code: scale
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Quality
type: DefinedTerm
term code: quality
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Team Collaboration
type: DefinedTerm
term code: team-collaboration
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Integrations & Connectivity
type: DefinedTerm
term code: integrations-&-connectivity
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Reliability
type: DefinedTerm
term code: reliability
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Accessibility
type: DefinedTerm
term code: accessibility
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Communications
type: DefinedTerm
term code: communications
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Automation
type: DefinedTerm
term code: automation
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Pricing & Limits
type: DefinedTerm
term code: pricing-&-limits
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Core Functionality
type: DefinedTerm
term code: core-functionality
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Email Features
type: DefinedTerm
term code: email-features
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Sales Enablement
type: DefinedTerm
term code: sales-enablement
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

Setup
type: DefinedTerm
term code: setup
in defined term set: HelpScout vs HubSpot — Attribute Category Vocabulary

faq
type: FAQPage
language: en-US
is accessible for free: true
conditions of access: Free
date modified: 2026-07-09T04:15:10.092Z
author: A Versus B
publisher: A Versus B
is part of: help-scout-vs-hubspot)
main entity: Which is better for a small customer support team?
  type: Question
  accepted answer: Answer
    text: HelpScout is the clear winner for small support teams (5-20 agents). It costs 40% less ($20/user vs $45+), deploys in 1-2 days versus 3-7 days for HubSpot, and has an intuitive interface built specifically for support agents. Unless you need sales pipeline or marketing automation, HelpScout delivers faster ROI and lower complexity.
    language: en-US
main entity: Can HelpScout replace HubSpot for a growing company?
  type: Question
  accepted answer: Answer
    text: Not fully. HelpScout excels at customer support but lacks sales pipeline management, email marketing automation, and advanced reporting. HubSpot integrates these capabilities. A growing company needing to connect sales and support workflows should choose HubSpot; one focused purely on support excellence should choose HelpScout.
    language: en-US
main entity: How do the integrations compare?
  type: Question
  accepted answer: Answer
    text: HubSpot has 1,500+ integrations versus HelpScout's 150+, giving HubSpot a 10x advantage for connecting to third-party tools. However, HelpScout integrates with all major platforms (Slack, Zapier, Salesforce, etc.). If you need 15+ integrations, both work; if you need 50+, HubSpot is safer.
    language: en-US
main entity: What's the cost difference for a mid-size operation?
  type: Question
  accepted answer: Answer
    text: For a 20-person support team, HelpScout costs ~$4,800/year ($20/user × 20 × 12) for their Standard plan. HubSpot's Service Hub Professional tier costs $800/month ($9,600/year) for similar support features but adds sales and marketing. HelpScout is 50% cheaper if you only need support; HubSpot is cheaper if you need the full CRM.
    language: en-US
main entity: Which platform has better AI and automation?
  type: Question
  accepted answer: Answer
    text: HelpScout's AI is purpose-built for support: it suggests automated responses, detects sentiment, and powers self-service knowledge bases. HubSpot's AI works across sales, marketing, and support with predictive analytics and workflow automation. HelpScout's AI is better for support-only; HubSpot's is better for full customer lifecycle automation.
    language: en-US

How to Choose Between HelpScout and HubSpot
type: HowTo
description: HelpScout is a dedicated customer service platform with simplicity and affordability as core strengths, while HubSpot is a comprehensive CRM ecosystem that integrates sales, marketing, and service. HelpScout costs 40% less for basic customer support, but HubSpot offers significantly more features for businesses needing integrated customer lifecycle management.
language: en-US
total time: PT3M
step: Consider: Primary Purpose
step: Consider: Starting Monthly Price
step: Consider: Native Integrations Available
step: Consider: Knowledge Base & Self-Service
step: Consider: Sales Pipeline Management
step: Consider: Email Marketing Automation
step: Consider: Time to Set Up (days)
tool: A Versus B Comparison Guide
tip: HowToTip
  text: Choose HelpScout if you run a small-to-medium support team, need a simple, affordable customer service platform without sales/marketing complexity, and want fast deployment. Choose HubSpot if you need an integrated CRM that connects customer service with sales pipelines, marketing automation, and want to scale across multiple departments with one unified system.

Consider: Primary Purpose
type: HowToStep
position: 1
text: Primary Purpose: HelpScout has Customer service & support platform, while HubSpot has Full-suite CRM with integrated sales, marketing, and service.

Consider: Starting Monthly Price
type: HowToStep
position: 2
text: Starting Monthly Price: HelpScout has $20/user/month (Standard), while HubSpot has $45/month (Starter CRM).

Consider: Native Integrations Available
type: HowToStep
position: 3
text: Native Integrations Available: HelpScout has 150+, while HubSpot has 1,500+.

Consider: Knowledge Base & Self-Service
type: HowToStep
position: 4
text: Knowledge Base & Self-Service: HelpScout has Built-in with AI suggestions, while HubSpot has Available but requires separate setup.

Consider: Sales Pipeline Management
type: HowToStep
position: 5
text: Sales Pipeline Management: HelpScout has Not available, while HubSpot has Full pipeline with forecasting.

Consider: Email Marketing Automation
type: HowToStep
position: 6
text: Email Marketing Automation: HelpScout has Limited (no native email builder), while HubSpot has Full email marketing suite included.

Consider: Time to Set Up (days)
type: HowToStep
position: 7
text: Time to Set Up (days): HelpScout has 1-2 days, while HubSpot has 3-7 days.

claimreview
type: ClaimReview
is accessible for free: true
conditions of access: Free
claim reviewed: HelpScout vs HubSpot
review body: HelpScout is a dedicated customer service platform with simplicity and affordability as core strengths, while HubSpot is a comprehensive CRM ecosystem that integrates sales, marketing, and service. HelpScout costs 40% less for basic customer support, but HubSpot offers significantly more features for businesses needing integrated customer lifecycle management.
review rating: Rating
  rating: 5
  worst rating: 1
  best rating: 5
  alternate name: Verified Comparison
author: A Versus B
item reviewed: HelpScout vs HubSpot

Integrated Customer Service Module
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes (Service Hub)

Pipeline Visualization & Deal Tracking
type: PropertyValue
value: HelpScout: N/A | HubSpot: Functional (secondary focus)

Activity Tracking per Contact
type: PropertyValue
value: HelpScout: N/A | HubSpot: Activity logging available

Latest Major Update (2026)
type: PropertyValue
value: HelpScout: N/A | HubSpot: UI Extensions, expanded API capabilities, object settings navigation

Starting Price (per user/month, billed annually)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $20

Professional Tier Price (per user/month)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $100

Customer Rating
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4.4 stars

Number of Reviews
type: PropertyValue
value: HelpScout: N/A | HubSpot: 460 reviews

Implementation Complexity
type: PropertyValue
value: HelpScout: N/A | HubSpot: High - requires training

Core Modules Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: 6+ (CRM, Marketing, Sales, Service, Content, Operations)

Pipeline Visualization Quality
type: PropertyValue
value: HelpScout: N/A | HubSpot: Good secondary feature

Free Trial Availability
type: PropertyValue
value: HelpScout: N/A | HubSpot: 14-day free trial

Mid-Tier Plan Monthly Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $100-120/month

Enterprise Plan Monthly Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $890/month

Email Deliverability Rate
type: PropertyValue
value: HelpScout: N/A | HubSpot: 99.2%

Included Core Hubs
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4 (Sales, Marketing, Service, CMS)

Unlimited Automation Available From
type: PropertyValue
value: HelpScout: N/A | HubSpot: $800+/month

Customer Review Parity
type: PropertyValue
value: HelpScout: N/A | HubSpot: Nearly identical ratings

Minimum Contact Threshold (Starter)
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited contacts

Monthly Cost (10,000 contacts)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $45

Email Automation Workflows
type: PropertyValue
value: HelpScout: N/A | HubSpot: Advanced (complex logic, unlimited sequences, lead scoring)

Native CRM Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes (full CRM with sales pipeline, contact scoring)

Landing Page Builder
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes (drag-and-drop, mobile-responsive, A/B testing)

SMS Marketing Support
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes (available but less prominent)

Setup Time for First Campaign
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1-2 weeks

Contact List Size Limit (Standard Pricing)
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited growth with pro-rated pricing

Gartner Peer Insights Rating
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4.5

Free Plan Monthly Email Limit
type: PropertyValue
value: HelpScout: N/A | HubSpot: 2,000 emails/month

Free Plan Contact Capacity
type: PropertyValue
value: HelpScout: N/A | HubSpot: 500 contacts

CRM Type
type: PropertyValue
value: HelpScout: N/A | HubSpot: Native unified CRM

Lead Scoring Capability
type: PropertyValue
value: HelpScout: N/A | HubSpot: Advanced behavioral & predictive scoring

Marketing Channels Supported
type: PropertyValue
value: HelpScout: N/A | HubSpot: Email, SMS, social, landing pages, ads

User Learning Curve
type: PropertyValue
value: HelpScout: N/A | HubSpot: Steep (comprehensive platform)

2026 Feature Updates
type: PropertyValue
value: HelpScout: N/A | HubSpot: 13 new features + 86 enhancements (Spring 2026)

Native Omnichannel Messaging Channels
type: PropertyValue
value: HelpScout: N/A | HubSpot: 3 (email, chat, phone only)

Starting Monthly Price Per User
type: PropertyValue
value: HelpScout: N/A | HubSpot: $45/user

Starting Price (Monthly)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $45

Market Share
type: PropertyValue
value: HelpScout: N/A | HubSpot: 15-18%

Customer Support Availability
type: PropertyValue
value: HelpScout: N/A | HubSpot: 24/7 support, priority for Enterprise

Mobile App Quality
type: PropertyValue
value: HelpScout: N/A | HubSpot: Comprehensive iOS/Android apps

Lead Database Size Limit
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited

Built-in CRM
type: PropertyValue
value: HelpScout: N/A | HubSpot: Included standard

User Training Requirements
type: PropertyValue
value: HelpScout: N/A | HubSpot: 20-40 hours

AI-Powered Personalization
type: PropertyValue
value: HelpScout: N/A | HubSpot: Basic predictive content

Starting Price Per User/Month
type: PropertyValue
value: HelpScout: N/A | HubSpot: HubSpot Starter at $20

Professional Plan Price/User/Month
type: PropertyValue
value: HelpScout: N/A | HubSpot: HubSpot Professional at $50

Integrated Business Apps
type: PropertyValue
value: HelpScout: N/A | HubSpot: Dedicated ecosystem integration

AI Capabilities Maturity
type: PropertyValue
value: HelpScout: N/A | HubSpot: HubSpot AI - advanced automation and predictive

Native Accounting Integration
type: PropertyValue
value: HelpScout: N/A | HubSpot: Third-party integrations required

User Experience Rating
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4.7/5 - intuitive interface

Best For Small Business India Market
type: PropertyValue
value: HelpScout: N/A | HubSpot: Good option - established in India

Starting Price (USD/month)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $20

Professional Plan Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $800-890

Built-in Phone & SMS
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes (via add-on)

Marketing Automation Depth
type: PropertyValue
value: HelpScout: N/A | HubSpot: Comprehensive

Setup Complexity (1-5, 1=simple)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4

Starting Price Per Seat Per Month
type: PropertyValue
value: HelpScout: N/A | HubSpot: $20

Ease of Learning
type: PropertyValue
value: HelpScout: N/A | HubSpot: Moderate

Marketing Automation Features
type: PropertyValue
value: HelpScout: N/A | HubSpot: Comprehensive

Google Workspace Native Integration
type: PropertyValue
value: HelpScout: N/A | HubSpot: Third-party Integration

Optimal Team Size
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1 to 1000+ people

AI Workflow Automation
type: PropertyValue
value: HelpScout: N/A | HubSpot: Included

Team Adoption Rate
type: PropertyValue
value: HelpScout: N/A | HubSpot: Moderate

Starter Plan Monthly Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $20/month

Professional/Standard Plan Monthly Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $890/month

Cost per User Monthly (Starter Annual)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $9/month

vs Average SMB Marketing Budget
type: PropertyValue
value: HelpScout: N/A | HubSpot: 28% of average

CRM Integration Level
type: PropertyValue
value: HelpScout: N/A | HubSpot: Native full CRM platform

Automation Workflows
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited with visual builder

Entry Subscriber Limit
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited

Ideal Business Size
type: PropertyValue
value: HelpScout: N/A | HubSpot: Mid-market to enterprise

AI Chatbot Maturity
type: PropertyValue
value: HelpScout: N/A | HubSpot: Chatspot add-on; requires manual training and configuration

Average Implementation Time
type: PropertyValue
value: HelpScout: N/A | HubSpot: 7-14 days

Email Marketing Automation
type: PropertyValue
value: HelpScout: N/A | HubSpot: Native with A/B testing, sequences, and workflows

Third-party Integrations
type: PropertyValue
value: HelpScout: N/A | HubSpot: 500+

Team Collaboration Features
type: PropertyValue
value: HelpScout: N/A | HubSpot: Deal pipelines, team pipeline visibility, activity feeds

Price Per Agent (Mid-Tier Plan)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $120/month base (not per-agent)

Multi-Channel Support at Entry Level
type: PropertyValue
value: HelpScout: N/A | HubSpot: 3 channels (email, chat, ticketing)

Native CRM Module
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full (360° CRM with pipelines, deals, forecasting)

Marketing Automation Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes (email sequences, workflows, forms, landing pages)

Average Ticket Resolution Time
type: PropertyValue
value: HelpScout: N/A | HubSpot: 6.8 hours

AI/Automation Capabilities
type: PropertyValue
value: HelpScout: N/A | HubSpot: ChatSpot AI (content generation, workflow automation, analysis)

Integration Ecosystem Size
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1000+ integrations

Base Monthly Cost (Single User)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $45-$3,200

Average Chat Response Time
type: PropertyValue
value: HelpScout: N/A | HubSpot: 3-5 seconds

Maximum Contacts in CRM
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,000,000+ (Enterprise)

Native Email Marketing
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full-featured automation

AI Chatbot Sophistication (1-10 scale)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 5/10 (Basic rules-based)

Free Training Resources
type: PropertyValue
value: HelpScout: N/A | HubSpot: 3,000+ certification courses

Implementation Time (Days)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 14-30 days

Mid-Tier Plan Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $800

Available API Integrations
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,400+

Email Marketing Tools Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes

Sales Pipeline Management
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full pipeline with forecasting

Appointment Booking Customization
type: PropertyValue
value: HelpScout: N/A | HubSpot: Basic (secondary feature)

Ticketing System Maturity
type: PropertyValue
value: HelpScout: N/A | HubSpot: 10+ years in service

API Rate Limit (requests/min)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 120 requests/min

Mobile App iOS Rating
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4.7/5 (42K reviews)

AI Chatbot Automation
type: PropertyValue
value: HelpScout: N/A | HubSpot: ChatSpot (25% deflection)

Multi-language Support
type: PropertyValue
value: HelpScout: N/A | HubSpot: 55+ languages

Entry Price (Monthly)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $0 (free CRM)

Marketing Automation Starting Tier
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50 (Marketing Hub Starter)

Custom Lead Scoring Rules
type: PropertyValue
value: HelpScout: N/A | HubSpot: Limited (50 rules in Standard tier)

Salesforce Integration Type
type: PropertyValue
value: HelpScout: N/A | HubSpot: Third-party connector (2-4 hr delays)

Email Marketing Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes, all plans

AI Lead Scoring Accuracy
type: PropertyValue
value: HelpScout: N/A | HubSpot: 74% (Predictive Lead Scoring)

Base Monthly Cost Per User
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50

Typical Implementation Timeline
type: PropertyValue
value: HelpScout: N/A | HubSpot: 2-4 weeks

User Adoption Rate (Industry Average)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 84%

API Call Limit Per Day
type: PropertyValue
value: HelpScout: N/A | HubSpot: 40,000

Built-in Marketing Automation
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full suite included

Maximum Custom Fields
type: PropertyValue
value: HelpScout: N/A | HubSpot: 500+

Annual Contract Requirement
type: PropertyValue
value: HelpScout: N/A | HubSpot: Month-to-month available

Predictive AI Analytics Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: No (enterprise add-on only)

Free Plan Contact Limit
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,000,000

SMS Marketing Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes, paid add-on ($600/month minimum)

CRM Pipeline & Deal Management
type: PropertyValue
value: HelpScout: N/A | HubSpot: Advanced with forecasting and stages

Lead Scoring
type: PropertyValue
value: HelpScout: N/A | HubSpot: Predictive AI-powered scoring

Starting Price Per User Per Month
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50

Annual Cost for 10-Person Sales Team
type: PropertyValue
value: HelpScout: N/A | HubSpot: $6,000

Number of Third-Party Integrations
type: PropertyValue
value: HelpScout: N/A | HubSpot: 10,000+

Free Tier User Limit
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited users (freemium model)

Built-in Telephony Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: No (requires CallRail $50-300/month)

Implementation Time
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4-6 weeks

Global Active Users (Estimated)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1.4 million (free tier only)

Customer Satisfaction Rating
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4.4/5 (3,800 reviews)

Maximum Social Media Accounts
type: PropertyValue
value: HelpScout: N/A | HubSpot: 3 (free tier) / Unlimited (paid)

CRM Contact Storage Limit (Free/Entry Tier)
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited

Social Platforms Supported
type: PropertyValue
value: HelpScout: N/A | HubSpot: 5 (Facebook, Instagram, LinkedIn, X, TikTok)

AI Sentiment Analysis / Social Listening
type: PropertyValue
value: HelpScout: N/A | HubSpot: Basic keyword monitoring only

Team Members Supported (Free/Standard Tier)
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited on free tier

Time to First Proficiency
type: PropertyValue
value: HelpScout: N/A | HubSpot: 7-14

Email Campaign Limit (Free Tier)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,000

Free CRM Base Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $0

CRM + Marketing Automation (Minimum)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $800 (Marketing Hub Pro)

Storage Included (Entry Tier)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 5 GB

Email Campaign Volume (Free Tier)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,000 contact limit (capped)

Third-Party Integrations Available
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,000+ integrations

Customization Depth
type: PropertyValue
value: HelpScout: N/A | HubSpot: Moderate (workflows, limited coding)

Starting Price Per User (Monthly)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50

Built-in Power Dialer
type: PropertyValue
value: HelpScout: N/A | HubSpot: No, third-party integration required

Marketing Automation
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full suite with workflows, landing pages, forms

Pre-built Reports Available
type: PropertyValue
value: HelpScout: N/A | HubSpot: 400+

Native Integrations
type: PropertyValue
value: HelpScout: N/A | HubSpot: 750+

Free CRM Tier Available
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes, unlimited users

Customer Support Channels
type: PropertyValue
value: HelpScout: N/A | HubSpot: 3+ (Phone, Chat, Email, Academy)

Starting Price
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50/month

Setup Time
type: PropertyValue
value: HelpScout: N/A | HubSpot: 30-45 minutes

Free Tier Contact Limit
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited contacts

Native CRM Capabilities
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full CRM with pipeline, deals, tasks, and analytics

Platform Uptime SLA
type: PropertyValue
value: HelpScout: N/A | HubSpot: 99.9%

Ideal Team Size
type: PropertyValue
value: HelpScout: N/A | HubSpot: 10-1000+ (growing to enterprise)

Mobile App Availability
type: PropertyValue
value: HelpScout: N/A | HubSpot: iOS and Android

Starter Plan Price (Annual)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50

Contact Limit (Starter Plan)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 500

Native Calling Minutes
type: PropertyValue
value: HelpScout: N/A | HubSpot: Requires add-on

AI Features Included
type: PropertyValue
value: HelpScout: N/A | HubSpot: Copilot AI, content generation, predictive scoring

Email Sequences/Campaigns
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full marketing automation with workflows

Free Trial Period
type: PropertyValue
value: HelpScout: N/A | HubSpot: 14

Mobile App Rating (iOS)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 4.4

Mid-Tier Plan Price (Professional/Plus)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $800

Landing Page Builder (Native)
type: PropertyValue
value: HelpScout: N/A | HubSpot: Included

Unlimited Marketing Automations
type: PropertyValue
value: HelpScout: N/A | HubSpot: Higher tiers only

Premium Support Response Time
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1 hour

Contact Limit (Basic Plan)
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited

Entry-Level Paid Tier Cost
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50

Built-in CRM Features
type: PropertyValue
value: HelpScout: N/A | HubSpot: Contact management, deal pipelines, activity tracking, custom fields, lead scoring

Email Marketing Templates
type: PropertyValue
value: HelpScout: N/A | HubSpot: 400+

Sales Tools Available
type: PropertyValue
value: HelpScout: N/A | HubSpot: Phone calling, meeting scheduling, document tracking, forecasting, sequences

Free Plan Automation Workflows
type: PropertyValue
value: HelpScout: N/A | HubSpot: Limited automations; multi-step workflows in paid tiers

Average Learning Curve (Days)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 7-14

Monthly Cost (Per User/Seat)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $50-$120 (varies by tier)

Minimum Team Size (Lowest Tier)
type: PropertyValue
value: HelpScout: N/A | HubSpot: 2 users (Starter tier)

Native Email Sending Limit
type: PropertyValue
value: HelpScout: N/A | HubSpot: Limited per tier (1,000-10,000)

Pre-built Integrations
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,000+

Implementation Time to Productivity
type: PropertyValue
value: HelpScout: N/A | HubSpot: 5-7 days

Built-in VoIP Calling
type: PropertyValue
value: HelpScout: N/A | HubSpot: No, requires Sales Hub Professional ($100+/user)

Free Tier Available
type: PropertyValue
value: HelpScout: N/A | HubSpot: Yes, free CRM (up to 2 users)

Starting Monthly Price (Single User/Starter Tier)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $45/month

Native Integration Count
type: PropertyValue
value: HelpScout: N/A | HubSpot: 1,500+

Average Onboarding Time
type: PropertyValue
value: HelpScout: N/A | HubSpot: 3-7 days

Built-in Knowledge Base
type: PropertyValue
value: HelpScout: N/A | HubSpot: Available, requires separate setup

Email Marketing Suite
type: PropertyValue
value: HelpScout: N/A | HubSpot: Full suite with A/B testing and workflows

Price for 10-Person Support Team (Annual)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $540/year (Starter) or $9,600+ (Professional)

Free Plan Available
type: PropertyValue
value: HelpScout: N/A | HubSpot: Free CRM tier with limited features

Starting Monthly Price (Paid Plan)
type: PropertyValue
value: HelpScout: N/A | HubSpot: $45/month (Starter plan, up to 2 users)

Free Tier Availability
type: PropertyValue
value: HelpScout: N/A | HubSpot: Free tier included (unlimited contacts)

Email Client Support
type: PropertyValue
value: HelpScout: N/A | HubSpot: Gmail, Outlook, web interface, Apple Mail

Contact Storage Limit (Free/Starter)
type: PropertyValue
value: HelpScout: N/A | HubSpot: Unlimited contacts

SpeakableSpecification
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HelpScout — Wikipedia
type: CreativeWork

HubSpot — Wikipedia
type: CreativeWork

Compare HelpScout vs HubSpot
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target: https://www.aversusb.net/compare/help-scout-vs-hubspot)
object: HelpScout
object: HubSpot

Free Trial Availability
type: PropertyValue
value reference: Trial

Mid-Tier Plan Monthly Price
type: PropertyValue
value reference: Pricing

Enterprise Plan Monthly Price
type: PropertyValue
value reference: Pricing

Email Deliverability Rate
type: PropertyValue
value reference: Email Marketing

Included Core Hubs
type: PropertyValue
value reference: Features

Unlimited Automation Available From
type: PropertyValue
value reference: Features

Customer Review Parity
type: PropertyValue
value reference: Reputation

Minimum Contact Threshold (Starter)
type: PropertyValue
value reference: Features

Monthly Cost (10,000 contacts)
type: PropertyValue
value reference: Pricing

Email Automation Workflows
type: PropertyValue
value reference: Features

Native CRM Included
type: PropertyValue
value reference: Features

Landing Page Builder
type: PropertyValue
value reference: Features

SMS Marketing Support
type: PropertyValue
value reference: Features

Setup Time for First Campaign
type: PropertyValue
value reference: Usability

Contact List Size Limit (Standard Pricing)
type: PropertyValue
value reference: Scalability

Gartner Peer Insights Rating
type: PropertyValue
value reference: Overall Quality

Free Plan Monthly Email Limit
type: PropertyValue
value reference: Pricing

Free Plan Contact Capacity
type: PropertyValue
value reference: Pricing & Features

CRM Type
type: PropertyValue
value reference: Core Features

Lead Scoring Capability
type: PropertyValue
value reference: Marketing Automation

Marketing Channels Supported
type: PropertyValue
value reference: Marketing Automation

User Learning Curve
type: PropertyValue
value reference: Usability

2026 Feature Updates
type: PropertyValue
value reference: Product Development

Native Omnichannel Messaging Channels
type: PropertyValue
value reference: Features

Starting Monthly Price Per User
type: PropertyValue
value reference: Pricing

Starting Price (Monthly)
type: PropertyValue
value reference: Pricing

Market Share
type: PropertyValue
value reference: Adoption

Customer Support Availability
type: PropertyValue
value reference: Support

Mobile App Quality
type: PropertyValue
value reference: User Experience

Lead Database Size Limit
type: PropertyValue
value reference: Scalability

Built-in CRM
type: PropertyValue
value reference: Features

User Training Requirements
type: PropertyValue
value reference: Ease of Use

AI-Powered Personalization
type: PropertyValue
value reference: AI & Analytics

Starting Price Per User/Month
type: PropertyValue
value reference: Pricing

Professional Plan Price/User/Month
type: PropertyValue
value reference: Pricing

Integrated Business Apps
type: PropertyValue
value reference: Features

AI Capabilities Maturity
type: PropertyValue
value reference: Artificial Intelligence

Native Accounting Integration
type: PropertyValue
value reference: Integrations

User Experience Rating
type: PropertyValue
value reference: Usability

Best For Small Business India Market
type: PropertyValue
value reference: Market Fit

Starting Price (USD/month)
type: PropertyValue
value reference: Pricing

Professional Plan Price
type: PropertyValue
value reference: Pricing

Built-in Phone & SMS
type: PropertyValue
value reference: Features

Marketing Automation Depth
type: PropertyValue
value reference: Features

Setup Complexity (1-5, 1=simple)
type: PropertyValue
value reference: Usability

Starting Price Per Seat Per Month
type: PropertyValue
value reference: Pricing

Ease of Learning
type: PropertyValue
value reference: Usability

Marketing Automation Features
type: PropertyValue
value reference: Features

Google Workspace Native Integration
type: PropertyValue
value reference: Integration

Optimal Team Size
type: PropertyValue
value reference: Scalability

AI Workflow Automation
type: PropertyValue
value reference: Features

Team Adoption Rate
type: PropertyValue
value reference: Usability

Starter Plan Monthly Price
type: PropertyValue
value reference: Pricing

Professional/Standard Plan Monthly Price
type: PropertyValue
value reference: Pricing

Cost per User Monthly (Starter Annual)
type: PropertyValue
value reference: Pricing

vs Average SMB Marketing Budget
type: PropertyValue
value reference: Value

CRM Integration Level
type: PropertyValue
value reference: Features

Automation Workflows
type: PropertyValue
value reference: Features

Entry Subscriber Limit
type: PropertyValue
value reference: Features

Ideal Business Size
type: PropertyValue
value reference: Market Fit

AI Chatbot Maturity
type: PropertyValue
value reference: AI Capabilities

Average Implementation Time
type: PropertyValue
value reference: Onboarding

Email Marketing Automation
type: PropertyValue
value reference: Marketing

Third-party Integrations
type: PropertyValue
value reference: Integrations

Team Collaboration Features
type: PropertyValue
value reference: Collaboration

Price Per Agent (Mid-Tier Plan)
type: PropertyValue
value reference: Pricing

Multi-Channel Support at Entry Level
type: PropertyValue
value reference: Features

Native CRM Module
type: PropertyValue
value reference: Features

Marketing Automation Included
type: PropertyValue
value reference: Features

Average Ticket Resolution Time
type: PropertyValue
value reference: Performance

AI/Automation Capabilities
type: PropertyValue
value reference: Features

Integration Ecosystem Size
type: PropertyValue
value reference: Ecosystem

Base Monthly Cost (Single User)
type: PropertyValue
value reference: Pricing

Average Chat Response Time
type: PropertyValue
value reference: Performance

Maximum Contacts in CRM
type: PropertyValue
value reference: Scalability

Native Email Marketing
type: PropertyValue
value reference: Marketing Tools

AI Chatbot Sophistication (1-10 scale)
type: PropertyValue
value reference: AI Capabilities

Free Training Resources
type: PropertyValue
value reference: Support

Implementation Time (Days)
type: PropertyValue
value reference: Implementation

Mid-Tier Plan Price
type: PropertyValue
value reference: Pricing

Available API Integrations
type: PropertyValue
value reference: Integration

Email Marketing Tools Included
type: PropertyValue
value reference: Features

Sales Pipeline Management
type: PropertyValue
value reference: Features

Appointment Booking Customization
type: PropertyValue
value reference: Features

Ticketing System Maturity
type: PropertyValue
value reference: Features

API Rate Limit (requests/min)
type: PropertyValue
value reference: Technical

Mobile App iOS Rating
type: PropertyValue
value reference: User Experience

AI Chatbot Automation
type: PropertyValue
value reference: Features

Multi-language Support
type: PropertyValue
value reference: Features

Entry Price (Monthly)
type: PropertyValue
value reference: Pricing

Marketing Automation Starting Tier
type: PropertyValue
value reference: Pricing

Custom Lead Scoring Rules
type: PropertyValue
value reference: Features

Salesforce Integration Type
type: PropertyValue
value reference: Integration

Email Marketing Included
type: PropertyValue
value reference: Marketing Tools

AI Lead Scoring Accuracy
type: PropertyValue
value reference: AI Features

Base Monthly Cost Per User
type: PropertyValue
value reference: Pricing

Typical Implementation Timeline
type: PropertyValue
value reference: Deployment

User Adoption Rate (Industry Average)
type: PropertyValue
value reference: Adoption

API Call Limit Per Day
type: PropertyValue
value reference: Integration

Built-in Marketing Automation
type: PropertyValue
value reference: Features

Maximum Custom Fields
type: PropertyValue
value reference: Customization

Annual Contract Requirement
type: PropertyValue
value reference: Contract

Predictive AI Analytics Included
type: PropertyValue
value reference: AI & Analytics

Free Plan Contact Limit
type: PropertyValue
value reference: Pricing

SMS Marketing Included
type: PropertyValue
value reference: Features

CRM Pipeline & Deal Management
type: PropertyValue
value reference: Sales Features

Lead Scoring
type: PropertyValue
value reference: Features

Starting Price Per User Per Month
type: PropertyValue
value reference: Pricing

Annual Cost for 10-Person Sales Team
type: PropertyValue
value reference: Pricing

Number of Third-Party Integrations
type: PropertyValue
value reference: Features

Free Tier User Limit
type: PropertyValue
value reference: Pricing

Built-in Telephony Included
type: PropertyValue
value reference: Features

Implementation Time
type: PropertyValue
value reference: Deployment

Global Active Users (Estimated)
type: PropertyValue
value reference: Scale

Customer Satisfaction Rating
type: PropertyValue
value reference: Quality

Maximum Social Media Accounts
type: PropertyValue
value reference: Features

CRM Contact Storage Limit (Free/Entry Tier)
type: PropertyValue
value reference: Features

Social Platforms Supported
type: PropertyValue
value reference: Features

AI Sentiment Analysis / Social Listening
type: PropertyValue
value reference: Features

Team Members Supported (Free/Standard Tier)
type: PropertyValue
value reference: Team Collaboration

Time to First Proficiency
type: PropertyValue
value reference: Ease of Use

Email Campaign Limit (Free Tier)
type: PropertyValue
value reference: Email Marketing

Free CRM Base Price
type: PropertyValue
value reference: Pricing

CRM + Marketing Automation (Minimum)
type: PropertyValue
value reference: Pricing

Storage Included (Entry Tier)
type: PropertyValue
value reference: Features

Email Campaign Volume (Free Tier)
type: PropertyValue
value reference: Features

Third-Party Integrations Available
type: PropertyValue
value reference: Features

Customization Depth
type: PropertyValue
value reference: Features

Starting Price Per User (Monthly)
type: PropertyValue
value reference: Pricing

Built-in Power Dialer
type: PropertyValue
value reference: Features

Marketing Automation
type: PropertyValue
value reference: Features

Pre-built Reports Available
type: PropertyValue
value reference: Analytics

Native Integrations
type: PropertyValue
value reference: Integrations & Connectivity

Free CRM Tier Available
type: PropertyValue
value reference: Pricing

Customer Support Channels
type: PropertyValue
value reference: Support

Starting Price
type: PropertyValue
value reference: Pricing

Setup Time
type: PropertyValue
value reference: User Experience

Free Tier Contact Limit
type: PropertyValue
value reference: Features

Native CRM Capabilities
type: PropertyValue
value reference: Features

Platform Uptime SLA
type: PropertyValue
value reference: Reliability

Ideal Team Size
type: PropertyValue
value reference: Scalability

Mobile App Availability
type: PropertyValue
value reference: Accessibility

Starter Plan Price (Annual)
type: PropertyValue
value reference: Pricing

Contact Limit (Starter Plan)
type: PropertyValue
value reference: Features

Native Calling Minutes
type: PropertyValue
value reference: Communications

AI Features Included
type: PropertyValue
value reference: AI & Automation

Email Sequences/Campaigns
type: PropertyValue
value reference: Marketing

Free Trial Period
type: PropertyValue
value reference: Pricing

Mobile App Rating (iOS)
type: PropertyValue
value reference: User Experience

Mid-Tier Plan Price (Professional/Plus)
type: PropertyValue
value reference: Pricing

Landing Page Builder (Native)
type: PropertyValue
value reference: Features

Unlimited Marketing Automations
type: PropertyValue
value reference: Automation

Premium Support Response Time
type: PropertyValue
value reference: Support

Contact Limit (Basic Plan)
type: PropertyValue
value reference: Scalability

Entry-Level Paid Tier Cost
type: PropertyValue
value reference: Pricing & Limits

Built-in CRM Features
type: PropertyValue
value reference: Core Functionality

Email Marketing Templates
type: PropertyValue
value reference: Email Features

Sales Tools Available
type: PropertyValue
value reference: Sales Enablement

Free Plan Automation Workflows
type: PropertyValue
value reference: Automation

Average Learning Curve (Days)
type: PropertyValue
value reference: Ease of Use

Monthly Cost (Per User/Seat)
type: PropertyValue
value reference: Pricing

Minimum Team Size (Lowest Tier)
type: PropertyValue
value reference: Accessibility

Native Email Sending Limit
type: PropertyValue
value reference: Features

Pre-built Integrations
type: PropertyValue
value reference: Features

Implementation Time to Productivity
type: PropertyValue
value reference: Setup

Built-in VoIP Calling
type: PropertyValue
value reference: Features

Free Tier Available
type: PropertyValue
value reference: Accessibility

Starting Monthly Price (Single User/Starter Tier)
type: PropertyValue
value reference: Pricing

Native Integration Count
type: PropertyValue
value reference: Features

Average Onboarding Time
type: PropertyValue
value reference: Implementation

Built-in Knowledge Base
type: PropertyValue
value reference: Features

Email Marketing Suite
type: PropertyValue
value reference: Features

Price for 10-Person Support Team (Annual)
type: PropertyValue
value reference: Pricing

Free Plan Available
type: PropertyValue
value reference: Pricing

Starting Monthly Price (Paid Plan)
type: PropertyValue
value reference: Pricing

Free Tier Availability
type: PropertyValue
value reference: Pricing

Email Client Support
type: PropertyValue
value reference: Integration

Contact Storage Limit (Free/Starter)
type: PropertyValue
value reference: Features