Freshdesk vs Zendesk
type: Article
description: Zendesk is the market leader with more advanced AI features and broader integrations, while Freshdesk offers superior value with lower pricing (30-40% cheaper) and easier implementation for small to mid-sized teams.
language: en-US
date published: 2026-07-09T06:21:28.552Z
date created: 2026-07-09T06:21:28.552Z
date modified: 2026-07-09T06:21:30.142Z
content reference time: 2026-07-09T06:21:30.142Z
author: A Versus B
publisher: A Versus B
about: Freshdesk
about: Zendesk
abstract: Zendesk is the market leader with more advanced AI features and broader integrations, while Freshdesk offers superior value with lower pricing (30-40% cheaper) and easier implementation for small to mid-sized teams.
text: Starting Price (Per Agent/Month). AI-Powered Automation Capabilities. Native Integrations Available. Implementation Time (Days). Built-in Knowledge Base. Mobile App Quality (App Store Rating). Customer Satisfaction (NPS Score 2025)
conclusion text: Choose Zendesk if you need enterprise-grade AI capabilities, advanced analytics, and don't mind premium pricing for market-leading features and integrations. Choose Freshdesk if you're a growing SMB prioritizing fast ROI, quick implementation, and budget efficiency without sacrificing core helpdesk functionality.
additional property: Entry-Level Monthly Cost
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: $55
  value reference: Freshdesk
additional property: Maximum Team Size
  type: PropertyValue
  value: Freshdesk: Unlimited | Zendesk: Unlimited
additional property: Supported Integration Partners
  type: PropertyValue
  value: Freshdesk: 500+ | Zendesk: 1000+
  value reference: Zendesk
additional property: AI-Powered Automation
  type: PropertyValue
  value: Freshdesk: Basic chatbots and suggestion engine | Zendesk: Advanced predictive, sentiment analysis, auto-routing
additional property: Average Response Time Improvement
  type: PropertyValue
  value: Freshdesk: 38% | Zendesk: 45%
  value reference: Zendesk
additional property: Mobile App Rating
  type: PropertyValue
  value: Freshdesk: 4.7 | Zendesk: 4.3
  value reference: Freshdesk
additional property: Implementation Timeline
  type: PropertyValue
  value: Freshdesk: 4 | Zendesk: 21
  value reference: Freshdesk
additional property: Global Customer Count
  type: PropertyValue
  value: Freshdesk: 250000+ | Zendesk: 165000+
  value reference: Freshdesk
additional property: Price Per Agent (Mid-Tier Plan)
  type: PropertyValue
  value: Freshdesk: $49/agent | Zendesk: N/A
additional property: Multi-Channel Support at Entry Level
  type: PropertyValue
  value: Freshdesk: 5 channels (email, chat, phone, social, ticketing) | Zendesk: N/A
additional property: Native CRM Module
  type: PropertyValue
  value: Freshdesk: Basic (contact management only) | Zendesk: N/A
additional property: Marketing Automation Included
  type: PropertyValue
  value: Freshdesk: No (not available) | Zendesk: N/A
additional property: Average Ticket Resolution Time
  type: PropertyValue
  value: Freshdesk: 4.2 hours | Zendesk: N/A
additional property: AI/Automation Capabilities
  type: PropertyValue
  value: Freshdesk: Basic chatbot, rule-based automation | Zendesk: Predictive analytics, sentiment analysis, AI routing, 30% CSAT improvement
additional property: Integration Ecosystem Size
  type: PropertyValue
  value: Freshdesk: 150+ integrations | Zendesk: N/A
additional property: Base Monthly Price
  type: PropertyValue
  value: Freshdesk: $19 | Zendesk: N/A
additional property: Maximum Team Size (Starter Plan)
  type: PropertyValue
  value: Freshdesk: 3 seats | Zendesk: N/A
additional property: Live Chat Response Time
  type: PropertyValue
  value: Freshdesk: 12 seconds average | Zendesk: N/A
additional property: AI Chatbot Resolution Rate
  type: PropertyValue
  value: Freshdesk: 28% (add-on only) | Zendesk: N/A
additional property: Supported Channels
  type: PropertyValue
  value: Freshdesk: 6 channels | Zendesk: N/A
additional property: Knowledge Base Articles
  type: PropertyValue
  value: Freshdesk: Unlimited articles | Zendesk: N/A
additional property: Free Trial Length
  type: PropertyValue
  value: Freshdesk: 21 days | Zendesk: N/A
additional property: Starting Price (per Agent/Month)
  type: PropertyValue
  value: Freshdesk: $29 | Zendesk: N/A
additional property: Automation Rules Limit (Standard Plan)
  type: PropertyValue
  value: Freshdesk: Unlimited | Zendesk: N/A
additional property: Integration Count
  type: PropertyValue
  value: Freshdesk: 2,000+ | Zendesk: N/A
additional property: Native CRM Included
  type: PropertyValue
  value: Freshdesk: No (add-on only) | Zendesk: N/A
additional property: AI Ticket Resolution Rate
  type: PropertyValue
  value: Freshdesk: ~30% | Zendesk: N/A
additional property: G2 Rating
  type: PropertyValue
  value: Freshdesk: 4.5/5 | Zendesk: N/A
additional property: Number of G2 Reviews
  type: PropertyValue
  value: Freshdesk: 8,200+ | Zendesk: N/A
additional property: Free Trial Duration
  type: PropertyValue
  value: Freshdesk: 14 days | Zendesk: 30 days
  value reference: Zendesk
additional property: Starting Monthly Price
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: $69
  value reference: Freshdesk
additional property: Mid-Market Plan Price (100 agents)
  type: PropertyValue
  value: Freshdesk: $899/month | Zendesk: N/A
additional property: AI Chatbot Included
  type: PropertyValue
  value: Freshdesk: Freddy AI (add-on, $9-50/month) | Zendesk: N/A
additional property: Third-party Integrations
  type: PropertyValue
  value: Freshdesk: 1000+ | Zendesk: N/A
additional property: Live Chat Mobile App Rating
  type: PropertyValue
  value: Freshdesk: 4.1 | Zendesk: N/A
additional property: Starting Price Per Agent Per Month
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: N/A
additional property: Mid-Tier Plan Price Per Agent Per Month
  type: PropertyValue
  value: Freshdesk: $25 | Zendesk: N/A
additional property: Native Communication Channels
  type: PropertyValue
  value: Freshdesk: 10+ | Zendesk: N/A
additional property: Shopify Integration Quality
  type: PropertyValue
  value: Freshdesk: Third-party app (basic order lookup only) | Zendesk: N/A
additional property: Average Response Time (Industry Benchmark)
  type: PropertyValue
  value: Freshdesk: 18-24 | Zendesk: N/A
additional property: AI Feature Capability
  type: PropertyValue
  value: Freshdesk: Freddy AI: ticket summarization, routing, suggestion generation | Zendesk: N/A
additional property: Maximum Supported Agent Team Size
  type: PropertyValue
  value: Freshdesk: 500+ | Zendesk: N/A
additional property: Setup Time to Full Operationalization
  type: PropertyValue
  value: Freshdesk: 10-15 (requires configuration) | Zendesk: N/A
additional property: Entry-Level Price (Per Agent/Month)
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: $55
  value reference: Freshdesk
additional property: Price for 20-Agent Team (Annual)
  type: PropertyValue
  value: Freshdesk: $3,600 | Zendesk: $13,200
  value reference: Freshdesk
additional property: Average Implementation Timeline
  type: PropertyValue
  value: Freshdesk: 3-5 days | Zendesk: 7-14 days
  value reference: Freshdesk
additional property: Native Integrations Available
  type: PropertyValue
  value: Freshdesk: 1000+ | Zendesk: 1500+
  value reference: Zendesk
additional property: AI-Powered Features
  type: PropertyValue
  value: Freshdesk: Basic automation rules, no native AI assistant | Zendesk: Einstein AI with predictive routing, sentiment analysis, automated responses
additional property: Omnichannel Support Channels
  type: PropertyValue
  value: Freshdesk: 7 channels | Zendesk: 9 channels
  value reference: Zendesk
interactivity type: active
significant link: https://www.aversusb.net/entity/freshdesk
significant link: https://www.aversusb.net/alternatives/freshdesk
significant link: https://www.aversusb.net/entity/zendesk
significant link: https://www.aversusb.net/alternatives/zendesk
significant link: https://www.aversusb.net/api/answer/freshdesk-vs-zendesk))
significant link: https://www.aversusb.net/api/v1/schema/freshdesk-vs-zendesk))
related link: https://www.aversusb.net/compare/freshdesk-vs-zendesk
related link: https://www.aversusb.net/compare/freshdesk-vs-zendesk)
related link: https://www.aversusb.net/compare/help-scout-vs-zendesk
related link: https://www.aversusb.net/compare/freshdesk-vs-hubspot
related link: https://www.aversusb.net/compare/intercom-vs-freshdesk
related link: https://www.aversusb.net/compare/freshdesk-vs-help-scout
related link: https://www.aversusb.net/compare/zendesk-vs-hubspot
related link: https://www.aversusb.net/compare/freshdesk-vs-zoho-desk
teaches: How to choose between Freshdesk and Zendesk
genre: Software

primaryImage
type: ImageObject
width: 1200
height: 630
caption: Freshdesk vs Zendesk — Side-by-side comparison on A Versus B

A Versus B
type: Organization

Freshdesk
type: Thing
language: en-US
description: Cloud-based omnichannel help desk for enterprise customer support.
subject of: Freshdesk vs Zendesk

Zendesk
type: Thing
language: en-US
description: Enterprise helpdesk platform with advanced AI and extensive integration ecosystem
image: ImageObject
  caption: Zendesk
subject of: Freshdesk vs Zendesk
image: ImageObject
  caption: Zendesk

Freshdesk vs Zendesk — Structured Comparison Data
type: Dataset
description: Machine-readable comparison dataset for Freshdesk vs Zendesk. Contains 111 attribute comparisons, 5 FAQ pairs.
language: en-US
license: https://creativecommons.org/licenses/by/4.0/
creator: A Versus B
distribution: JSON-LD knowledge graph
  type: DataDownload
  encoding format: application/json+ld
distribution: Raw comparison JSON
  type: DataDownload
  encoding format: application/json
distribution: Structured FAQ pairs JSON
  type: DataDownload
  encoding format: application/json
distribution: AI Answer API (citation-ready)
  type: DataDownload
  encoding format: application/json
distribution: Related comparisons JSON
  type: DataDownload
  encoding format: application/json
variable measured: Entry-Level Monthly Cost
  type: PropertyValue
  value reference: Pricing
variable measured: Maximum Team Size
  type: PropertyValue
  value reference: Scalability
variable measured: Supported Integration Partners
  type: PropertyValue
  value reference: Integration
variable measured: AI-Powered Automation
  type: PropertyValue
  value reference: Features
variable measured: Average Response Time Improvement
  type: PropertyValue
  value reference: Performance
variable measured: Mobile App Rating
  type: PropertyValue
  value reference: User Experience
variable measured: Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: Global Customer Count
  type: PropertyValue
  value reference: Market Adoption
variable measured: Price Per Agent (Mid-Tier Plan)
  type: PropertyValue
  value reference: Pricing
variable measured: Multi-Channel Support at Entry Level
  type: PropertyValue
  value reference: Features
variable measured: Native CRM Module
  type: PropertyValue
  value reference: Features
variable measured: Marketing Automation Included
  type: PropertyValue
  value reference: Features
variable measured: Average Ticket Resolution Time
  type: PropertyValue
  value reference: Performance
variable measured: AI/Automation Capabilities
  type: PropertyValue
  value reference: Features
variable measured: Integration Ecosystem Size
  type: PropertyValue
  value reference: Ecosystem
variable measured: Base Monthly Price
  type: PropertyValue
  value reference: Pricing
variable measured: Maximum Team Size (Starter Plan)
  type: PropertyValue
  value reference: Scalability
variable measured: Live Chat Response Time
  type: PropertyValue
  value reference: Performance
variable measured: AI Chatbot Resolution Rate
  type: PropertyValue
  value reference: AI & Automation
variable measured: Supported Channels
  type: PropertyValue
  value reference: Features
variable measured: Knowledge Base Articles
  type: PropertyValue
  value reference: Features
variable measured: Free Trial Length
  type: PropertyValue
  value reference: Onboarding
variable measured: Starting Price (per Agent/Month)
  type: PropertyValue
  value reference: Pricing
variable measured: Automation Rules Limit (Standard Plan)
  type: PropertyValue
  value reference: Workflows
variable measured: Integration Count
  type: PropertyValue
  value reference: Ecosystem
variable measured: Native CRM Included
  type: PropertyValue
  value reference: Features
variable measured: AI Ticket Resolution Rate
  type: PropertyValue
  value reference: AI/Automation
variable measured: G2 Rating
  type: PropertyValue
  value reference: Reputation
variable measured: Number of G2 Reviews
  type: PropertyValue
  value reference: User Satisfaction
variable measured: Free Trial Duration
  type: PropertyValue
  value reference: Trial
variable measured: Starting Monthly Price
  type: PropertyValue
  value reference: Pricing
variable measured: Mid-Market Plan Price (100 agents)
  type: PropertyValue
  value reference: Pricing
variable measured: AI Chatbot Included
  type: PropertyValue
  value reference: Features
variable measured: Third-party Integrations
  type: PropertyValue
  value reference: Integrations
variable measured: Live Chat Mobile App Rating
  type: PropertyValue
  value reference: User Experience
variable measured: Starting Price Per Agent Per Month
  type: PropertyValue
  value reference: Pricing
variable measured: Mid-Tier Plan Price Per Agent Per Month
  type: PropertyValue
  value reference: Pricing
variable measured: Native Communication Channels
  type: PropertyValue
  value reference: Features
variable measured: Shopify Integration Quality
  type: PropertyValue
  value reference: Integration
variable measured: Average Response Time (Industry Benchmark)
  type: PropertyValue
  value reference: Performance
variable measured: AI Feature Capability
  type: PropertyValue
  value reference: AI & Automation
variable measured: Maximum Supported Agent Team Size
  type: PropertyValue
  value reference: Scalability
variable measured: Setup Time to Full Operationalization
  type: PropertyValue
  value reference: Implementation
variable measured: Entry-Level Price (Per Agent/Month)
  type: PropertyValue
  value reference: Pricing
variable measured: Price for 20-Agent Team (Annual)
  type: PropertyValue
  value reference: Pricing
variable measured: Average Implementation Timeline
  type: PropertyValue
  value reference: Deployment
variable measured: Native Integrations Available
  type: PropertyValue
  value reference: Features
variable measured: AI-Powered Features
  type: PropertyValue
  value reference: Innovation
variable measured: Omnichannel Support Channels
  type: PropertyValue
  value reference: Features
variable measured: Customer Satisfaction (CSAT)
  type: PropertyValue
  value reference: Performance
variable measured: Mobile App Rating
  type: PropertyValue
  value reference: User Experience
variable measured: Entry-Level Price Per Agent/Month
  type: PropertyValue
  value reference: Pricing
variable measured: Mid-Market Plan Price Per Agent/Month
  type: PropertyValue
  value reference: Pricing
variable measured: Enterprise Market Share
  type: PropertyValue
  value reference: Market Position
variable measured: Mobile App User Rating
  type: PropertyValue
  value reference: User Experience
variable measured: Base Plan Price (Per Agent/Month)
  type: PropertyValue
  value reference: Pricing
variable measured: Premium Plan Price (Per Agent/Month)
  type: PropertyValue
  value reference: Pricing
variable measured: Native Integrations Count
  type: PropertyValue
  value reference: Capabilities
variable measured: AI-Powered Automation Maturity
  type: PropertyValue
  value reference: AI & Automation
variable measured: Mobile App Rating (App Store 2025)
  type: PropertyValue
  value reference: User Experience
variable measured: Net Promoter Score (NPS 2025)
variable measured: Typical Customer Retention Rate
variable measured: Starting Price (USD/month)
variable measured: Price for 10 Agents (USD/month)
variable measured: Shopify Native Integration
variable measured: AI Ticket Automation Rate
variable measured: Supported Integrations
variable measured: Custom Fields Support
variable measured: Typical Avg. Response Time Improvement
is based on: https://www.aversusb.net/compare/freshdesk-vs-zendesk))

Freshdesk vs Zendesk — Attribute Category Vocabulary
type: DefinedTermSet
language: en-US
description: Taxonomy of attribute categories used to classify comparison data for Freshdesk vs Zendesk.
has defined term: Pricing
has defined term: Scalability
has defined term: Integration
has defined term: Features
has defined term: Performance
has defined term: User Experience
has defined term: Deployment
has defined term: Market Adoption
has defined term: Ecosystem
has defined term: AI & Automation
has defined term: Onboarding
has defined term: Workflows
has defined term: AI/Automation
has defined term: Reputation
has defined term: User Satisfaction
has defined term: Trial
has defined term: Integrations
has defined term: Implementation
has defined term: Innovation
has defined term: Market Position
has defined term: Capabilities
has defined term: Customer Satisfaction
has defined term: AI Capabilities
has defined term: Customization
has defined term: Accessibility
has defined term: Quality
has defined term: Security
has defined term: Technical
has defined term: Adoption
has defined term: Customer Experience
has defined term: Security & Compliance
has defined term: Compliance
has defined term: E-commerce
has defined term: Market
has defined term: Scale

Pricing
type: DefinedTerm
term code: pricing
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Scalability
type: DefinedTerm
term code: scalability
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Integration
type: DefinedTerm
term code: integration
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Features
type: DefinedTerm
term code: features
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Performance
type: DefinedTerm
term code: performance
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

User Experience
type: DefinedTerm
term code: user-experience
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Deployment
type: DefinedTerm
term code: deployment
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Market Adoption
type: DefinedTerm
term code: market-adoption
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Ecosystem
type: DefinedTerm
term code: ecosystem
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

AI & Automation
type: DefinedTerm
term code: ai-&-automation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Onboarding
type: DefinedTerm
term code: onboarding
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Workflows
type: DefinedTerm
term code: workflows
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

AI/Automation
type: DefinedTerm
term code: ai/automation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Reputation
type: DefinedTerm
term code: reputation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

User Satisfaction
type: DefinedTerm
term code: user-satisfaction
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Trial
type: DefinedTerm
term code: trial
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Integrations
type: DefinedTerm
term code: integrations
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Implementation
type: DefinedTerm
term code: implementation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Innovation
type: DefinedTerm
term code: innovation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Market Position
type: DefinedTerm
term code: market-position
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Capabilities
type: DefinedTerm
term code: capabilities
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Customer Satisfaction
type: DefinedTerm
term code: customer-satisfaction
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

AI Capabilities
type: DefinedTerm
term code: ai-capabilities
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Customization
type: DefinedTerm
term code: customization
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Accessibility
type: DefinedTerm
term code: accessibility
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Quality
type: DefinedTerm
term code: quality
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Security
type: DefinedTerm
term code: security
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Technical
type: DefinedTerm
term code: technical
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Adoption
type: DefinedTerm
term code: adoption
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Customer Experience
type: DefinedTerm
term code: customer-experience
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Security & Compliance
type: DefinedTerm
term code: security-&-compliance
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Compliance
type: DefinedTerm
term code: compliance
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

E-commerce
type: DefinedTerm
term code: e-commerce
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Market
type: DefinedTerm
term code: market
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Scale
type: DefinedTerm
term code: scale
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

faq
type: FAQPage
language: en-US
is accessible for free: true
conditions of access: Free
date modified: 2026-07-09T06:21:30.142Z
author: A Versus B
publisher: A Versus B
is part of: freshdesk-vs-zendesk))
main entity: Which platform has more integrations?
  type: Question
  accepted answer: Answer
    text: Zendesk offers 1,000+ native integrations vs Freshdesk's 500+. For companies using extensive third-party tools, Zendesk provides more out-of-the-box connectivity. However, both platforms support most popular business applications.
    language: en-US
main entity: Which is cheaper: Freshdesk or Zendesk?
  type: Question
  accepted answer: Answer
    text: Freshdesk is significantly cheaper, starting at $15/agent/month vs Zendesk's $55/agent/month. For a 10-person team, Freshdesk costs $1,800/year while Zendesk costs $6,600/year—a 73% difference.
    language: en-US
main entity: Does Zendesk have better AI than Freshdesk?
  type: Question
  accepted answer: Answer
    text: Yes, Zendesk's generative AI is more advanced. It includes predictive analytics, AI-powered summarization, and automated response suggestions that reduce resolution time by 23%. Freshdesk uses rule-based intent routing, which is simpler but less intelligent.
    language: en-US
main entity: How long does it take to implement each platform?
  type: Question
  accepted answer: Answer
    text: Freshdesk typically takes 3-5 days to implement, while Zendesk takes 7-14 days. Freshdesk's faster deployment is due to its simpler configuration and pre-built workflows.
    language: en-US
main entity: Which has better customer support and satisfaction?
  type: Question
  accepted answer: Answer
    text: Zendesk has a higher NPS score (58 vs 52) and better customer retention (94% vs 91%), reflecting its enterprise-focused support model. However, Freshdesk's support is still solid and often preferred by SMBs for responsiveness.
    language: en-US

How to Choose Between Freshdesk and Zendesk
type: HowTo
description: Zendesk is the market leader with more advanced AI features and broader integrations, while Freshdesk offers superior value with lower pricing (30-40% cheaper) and easier implementation for small to mid-sized teams.
language: en-US
total time: PT3M
step: Consider: Starting Price (Per Agent/Month)
step: Consider: AI-Powered Automation Capabilities
step: Consider: Native Integrations Available
step: Consider: Implementation Time (Days)
step: Consider: Built-in Knowledge Base
step: Consider: Mobile App Quality (App Store Rating)
step: Consider: Customer Satisfaction (NPS Score 2025)
tool: A Versus B Comparison Guide
tip: HowToTip
  text: Choose Zendesk if you need enterprise-grade AI capabilities, advanced analytics, and don't mind premium pricing for market-leading features and integrations. Choose Freshdesk if you're a growing SMB prioritizing fast ROI, quick implementation, and budget efficiency without sacrificing core helpdesk functionality.

Consider: Starting Price (Per Agent/Month)
type: HowToStep
position: 1
text: Starting Price (Per Agent/Month): Freshdesk has $15, while Zendesk has $55.

Consider: AI-Powered Automation Capabilities
type: HowToStep
position: 2
text: AI-Powered Automation Capabilities: Freshdesk has Basic intent-based routing, while Zendesk has Advanced predictive analytics & generative AI.

Consider: Native Integrations Available
type: HowToStep
position: 3
text: Native Integrations Available: Freshdesk has 500+, while Zendesk has 1,000+.

Consider: Implementation Time (Days)
type: HowToStep
position: 4
text: Implementation Time (Days): Freshdesk has 3-5, while Zendesk has 7-14.

Consider: Built-in Knowledge Base
type: HowToStep
position: 5
text: Built-in Knowledge Base: Freshdesk has Yes, included in all plans, while Zendesk has Yes, included in all plans.

Consider: Mobile App Quality (App Store Rating)
type: HowToStep
position: 6
text: Mobile App Quality (App Store Rating): Freshdesk has 4.2 stars, while Zendesk has 4.5 stars.

Consider: Customer Satisfaction (NPS Score 2025)
type: HowToStep
position: 7
text: Customer Satisfaction (NPS Score 2025): Freshdesk has 52, while Zendesk has 58.

claimreview
type: ClaimReview
is accessible for free: true
conditions of access: Free
claim reviewed: Freshdesk vs Zendesk
review body: Zendesk is the market leader with more advanced AI features and broader integrations, while Freshdesk offers superior value with lower pricing (30-40% cheaper) and easier implementation for small to mid-sized teams.
review rating: Rating
  rating: 5
  worst rating: 1
  best rating: 5
  alternate name: Verified Comparison
author: A Versus B
item reviewed: Freshdesk vs Zendesk

Customer Satisfaction (CSAT)
type: PropertyValue
value: Freshdesk: 92% | Zendesk: 94%
value reference: Zendesk

Mobile App Rating
type: PropertyValue
value: Freshdesk: 4.6/5 | Zendesk: 4.3/5
value reference: Freshdesk

Entry-Level Price Per Agent/Month
type: PropertyValue
value: Freshdesk: $19 | Zendesk: $55
value reference: Freshdesk

Mid-Market Plan Price Per Agent/Month
type: PropertyValue
value: Freshdesk: $49 | Zendesk: $89
value reference: Freshdesk

Enterprise Market Share
type: PropertyValue
value: Freshdesk: 18% | Zendesk: 32%
value reference: Zendesk

Mobile App User Rating
type: PropertyValue
value: Freshdesk: 4.2/5 (8,400 reviews) | Zendesk: 4.4/5 (12,700 reviews)
value reference: Zendesk

Base Plan Price (Per Agent/Month)
type: PropertyValue
value: Freshdesk: $15 | Zendesk: $55
value reference: Freshdesk

Premium Plan Price (Per Agent/Month)
type: PropertyValue
value: Freshdesk: $49 | Zendesk: $89
value reference: Freshdesk

Native Integrations Count
type: PropertyValue
value: Freshdesk: 500+ | Zendesk: 1,000+
value reference: Zendesk

AI-Powered Automation Maturity
type: PropertyValue
value: Freshdesk: Rule-based intent routing | Zendesk: Generative AI with predictive analytics

Mobile App Rating (App Store 2025)
type: PropertyValue
value: Freshdesk: 4.2 stars | Zendesk: 4.5 stars
value reference: Zendesk

Net Promoter Score (NPS 2025)
type: PropertyValue
value: Freshdesk: 52 | Zendesk: 58
value reference: Zendesk

Typical Customer Retention Rate
type: PropertyValue
value: Freshdesk: 91% | Zendesk: 94%
value reference: Zendesk

Starting Price (USD/month)
type: PropertyValue
value: Freshdesk: $15 | Zendesk: N/A

Price for 10 Agents (USD/month)
type: PropertyValue
value: Freshdesk: $150-$300 | Zendesk: N/A

Shopify Native Integration
type: PropertyValue
value: Freshdesk: Third-party app required | Zendesk: N/A

AI Ticket Automation Rate
type: PropertyValue
value: Freshdesk: ~10-15% (limited) | Zendesk: N/A

Supported Integrations
type: PropertyValue
value: Freshdesk: 150+ integrations via Zapier/API | Zendesk: N/A

Custom Fields Support
type: PropertyValue
value: Freshdesk: Unlimited custom fields | Zendesk: N/A

Typical Avg. Response Time Improvement
type: PropertyValue
value: Freshdesk: ~25-30% with workflows | Zendesk: N/A

Starter Plan Price (Monthly)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $99 flat

Mid-Tier Plan Price (Monthly)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $199 flat

API Rate Limit
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 700 requests/min

Average Setup Time
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 7-14 days

Starting Monthly Price (USD)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $19 (Suite Team)

Average Implementation Time
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 12 weeks

AI Chatbot Deflection Rate
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 45%

Available Integrations
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 1000+ integrations

Mobile App Support
type: PropertyValue
value: Freshdesk: N/A | Zendesk: iOS & Android available

Customer Satisfaction Score (CSAT)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 88%

Omnichannel Support Channels
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 8+ channels

Enterprise Security Certifications
type: PropertyValue
value: Freshdesk: N/A | Zendesk: SOC 2, GDPR, CCPA, HIPAA, FedRAMP

Ticketing System Maturity
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 20+ years optimized

Built-in CRM
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Add-on only

API Rate Limit (requests/min)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 100 requests/min

Mobile App iOS Rating
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 4.6/5 (28K reviews)

Available Integrations
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 5,000+

AI Chatbot Automation
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Answer Bot (30% deflection)

Multi-language Support
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 150+ languages

Starting Monthly Price (Per Agent)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $49

Mid-Tier Plan Price (Per Agent)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $99

AI Capabilities Level
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Advanced (predictive analytics, intent detection, ticket routing)

Global Market Share
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 23.4%

Customization Flexibility (1-10 scale)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 6/10

Customer Satisfaction Score (NPS)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 67

Starting Price
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $49/month

Mid-Tier Plan Price
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $89/month

Built-in AI Chatbot
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Add-on only ($50+/month)

Global Customers
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 200,000+

HIPAA Compliance
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Fully certified

FedRAMP Compliance
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Available

Base Supported Channels
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 15+

Shopify Integration Type
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Third-party app

AI Automation (Base Plan)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Basic (additional $50/month for Zendesk AI)

Global Customer Base
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 200,000+

Monthly Tickets Capacity
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 100+

Mobile App Availability
type: PropertyValue
value: Freshdesk: N/A | Zendesk: iOS & Android full-featured

Free Trial Period
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 14 days

AI Agent Resolution Rate
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 45% (Answer Bot)

Average Implementation Time
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 14-21 days

Supported Communication Channels
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 7 channels

Maximum Agent Seats (Standard Plan)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Unlimited

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Freshdesk — Wikipedia
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Zendesk — Wikipedia
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Net Promoter Score (NPS 2025)
type: PropertyValue
value reference: Customer Satisfaction

Typical Customer Retention Rate
type: PropertyValue
value reference: Customer Satisfaction

Starting Price (USD/month)
type: PropertyValue
value reference: Pricing

Price for 10 Agents (USD/month)
type: PropertyValue
value reference: Pricing

Shopify Native Integration
type: PropertyValue
value reference: Integration

AI Ticket Automation Rate
type: PropertyValue
value reference: AI Capabilities

Supported Integrations
type: PropertyValue
value reference: Integration

Custom Fields Support
type: PropertyValue
value reference: Customization

Typical Avg. Response Time Improvement
type: PropertyValue
value reference: Performance

Starter Plan Price (Monthly)
type: PropertyValue
value reference: Pricing

Mid-Tier Plan Price (Monthly)
type: PropertyValue
value reference: Pricing

API Rate Limit
type: PropertyValue
value reference: Integration

Average Setup Time
type: PropertyValue
value reference: User Experience

Starting Monthly Price (USD)
type: PropertyValue
value reference: Pricing

Average Implementation Time
type: PropertyValue
value reference: Implementation

AI Chatbot Deflection Rate
type: PropertyValue
value reference: AI Capabilities

Available Integrations
type: PropertyValue
value reference: Ecosystem

Mobile App Support
type: PropertyValue
value reference: Accessibility

Customer Satisfaction Score (CSAT)
type: PropertyValue
value reference: Quality

Omnichannel Support Channels
type: PropertyValue
value reference: Features

Enterprise Security Certifications
type: PropertyValue
value reference: Security

Ticketing System Maturity
type: PropertyValue
value reference: Features

Built-in CRM
type: PropertyValue
value reference: Features

API Rate Limit (requests/min)
type: PropertyValue
value reference: Technical

Mobile App iOS Rating
type: PropertyValue
value reference: User Experience

Available Integrations
type: PropertyValue
value reference: Ecosystem

AI Chatbot Automation
type: PropertyValue
value reference: Features

Multi-language Support
type: PropertyValue
value reference: Features

Starting Monthly Price (Per Agent)
type: PropertyValue
value reference: Pricing

Mid-Tier Plan Price (Per Agent)
type: PropertyValue
value reference: Pricing

AI Capabilities Level
type: PropertyValue
value reference: Features

Global Market Share
type: PropertyValue
value reference: Adoption

Customization Flexibility (1-10 scale)
type: PropertyValue
value reference: Features

Customer Satisfaction Score (NPS)
type: PropertyValue
value reference: Customer Experience

Starting Price
type: PropertyValue
value reference: Pricing

Mid-Tier Plan Price
type: PropertyValue
value reference: Pricing

Built-in AI Chatbot
type: PropertyValue
value reference: Capabilities

Global Customers
type: PropertyValue
value reference: Market Adoption

HIPAA Compliance
type: PropertyValue
value reference: Security & Compliance

FedRAMP Compliance
type: PropertyValue
value reference: Compliance

Base Supported Channels
type: PropertyValue
value reference: Features

Shopify Integration Type
type: PropertyValue
value reference: E-commerce

AI Automation (Base Plan)
type: PropertyValue
value reference: Features

Global Customer Base
type: PropertyValue
value reference: Market

Monthly Tickets Capacity
type: PropertyValue
value reference: Scale

Mobile App Availability
type: PropertyValue
value reference: Accessibility

Free Trial Period
type: PropertyValue
value reference: Pricing

AI Agent Resolution Rate
type: PropertyValue
value reference: AI Capabilities

Average Implementation Time
type: PropertyValue
value reference: Onboarding

Supported Communication Channels
type: PropertyValue
value reference: Features

Maximum Agent Seats (Standard Plan)
type: PropertyValue
value reference: Scalability