Freshdesk vs Zendesk
type: Article
description: Zendesk is the market leader with more advanced AI capabilities and broader integrations, while Freshdesk offers better value for small-to-medium businesses with lower starting prices and simpler implementation. Zendesk costs 40% more at comparable feature levels but dominates enterprise deployments.
language: en-US
date published: 2026-07-07T07:40:39.277Z
date created: 2026-07-07T07:40:39.277Z
date modified: 2026-07-07T07:40:39.314Z
content reference time: 2026-07-07T07:40:39.314Z
author: A Versus B
publisher: A Versus B
about: Freshdesk
about: Zendesk
abstract: Zendesk is the market leader with more advanced AI capabilities and broader integrations, while Freshdesk offers better value for small-to-medium businesses with lower starting prices and simpler implementation. Zendesk costs 40% more at comparable feature levels but dominates enterprise deployments.
text: Starting Price (Monthly). AI-Powered Features. Native Integrations. Setup Time (Days). Enterprise Market Share. Mobile App Rating. Omnichannel Support Channels
conclusion text: Choose Freshdesk if you're a small-to-medium business seeking rapid deployment, affordability (40% lower cost), and straightforward ticketing without heavy customization. Choose Zendesk if you're an enterprise requiring advanced AI automation, predictive analytics, extensive third-party integrations, and are willing to invest more in a mature platform with stronger market validation.
additional property: Entry-Level Monthly Cost
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: $55
  value reference: Freshdesk
additional property: Maximum Team Size
  type: PropertyValue
  value: Freshdesk: Unlimited | Zendesk: Unlimited
additional property: Supported Integration Partners
  type: PropertyValue
  value: Freshdesk: 500+ | Zendesk: 1000+
  value reference: Zendesk
additional property: AI-Powered Automation
  type: PropertyValue
  value: Freshdesk: Basic chatbots and suggestion engine | Zendesk: Advanced predictive, sentiment analysis, auto-routing
additional property: Average Response Time Improvement
  type: PropertyValue
  value: Freshdesk: 38% | Zendesk: 45%
  value reference: Zendesk
additional property: Mobile App Rating
  type: PropertyValue
  value: Freshdesk: 4.7 | Zendesk: 4.3
  value reference: Freshdesk
additional property: Implementation Timeline
  type: PropertyValue
  value: Freshdesk: 4 | Zendesk: 21
  value reference: Freshdesk
additional property: Global Customer Count
  type: PropertyValue
  value: Freshdesk: 250000+ | Zendesk: 165000+
  value reference: Freshdesk
additional property: Price Per Agent (Mid-Tier Plan)
  type: PropertyValue
  value: Freshdesk: $49/agent | Zendesk: N/A
additional property: Multi-Channel Support at Entry Level
  type: PropertyValue
  value: Freshdesk: 5 channels (email, chat, phone, social, ticketing) | Zendesk: N/A
additional property: Native CRM Module
  type: PropertyValue
  value: Freshdesk: Basic (contact management only) | Zendesk: N/A
additional property: Marketing Automation Included
  type: PropertyValue
  value: Freshdesk: No (not available) | Zendesk: N/A
additional property: Average Ticket Resolution Time
  type: PropertyValue
  value: Freshdesk: 4.2 hours | Zendesk: N/A
additional property: AI/Automation Capabilities
  type: PropertyValue
  value: Freshdesk: Basic chatbot, rule-based automation | Zendesk: Predictive analytics, sentiment analysis, AI routing, 30% CSAT improvement
additional property: Integration Ecosystem Size
  type: PropertyValue
  value: Freshdesk: 150+ integrations | Zendesk: N/A
additional property: Base Monthly Price
  type: PropertyValue
  value: Freshdesk: $19 | Zendesk: N/A
additional property: Maximum Team Size (Starter Plan)
  type: PropertyValue
  value: Freshdesk: 3 seats | Zendesk: N/A
additional property: Live Chat Response Time
  type: PropertyValue
  value: Freshdesk: 12 seconds average | Zendesk: N/A
additional property: AI Chatbot Resolution Rate
  type: PropertyValue
  value: Freshdesk: 28% (add-on only) | Zendesk: N/A
additional property: Supported Channels
  type: PropertyValue
  value: Freshdesk: 6 channels | Zendesk: N/A
additional property: Knowledge Base Articles
  type: PropertyValue
  value: Freshdesk: Unlimited | Zendesk: N/A
additional property: Free Trial Length
  type: PropertyValue
  value: Freshdesk: 21 days | Zendesk: N/A
additional property: Starting Price (per Agent/Month)
  type: PropertyValue
  value: Freshdesk: $29 | Zendesk: N/A
additional property: Automation Rules Limit (Standard Plan)
  type: PropertyValue
  value: Freshdesk: Unlimited | Zendesk: N/A
additional property: Integration Count
  type: PropertyValue
  value: Freshdesk: 2,000+ | Zendesk: N/A
additional property: Native CRM Included
  type: PropertyValue
  value: Freshdesk: No (add-on only) | Zendesk: N/A
additional property: AI Ticket Resolution Rate
  type: PropertyValue
  value: Freshdesk: ~30% | Zendesk: N/A
additional property: G2 Rating
  type: PropertyValue
  value: Freshdesk: 4.5/5 | Zendesk: N/A
additional property: Number of G2 Reviews
  type: PropertyValue
  value: Freshdesk: 8,200+ | Zendesk: N/A
additional property: Free Trial Duration
  type: PropertyValue
  value: Freshdesk: 14 days | Zendesk: 30 days
  value reference: Zendesk
additional property: Starting Monthly Price
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: $55
  value reference: Freshdesk
additional property: Mid-Market Plan Price (100 agents)
  type: PropertyValue
  value: Freshdesk: $899/month | Zendesk: N/A
additional property: AI Chatbot Included
  type: PropertyValue
  value: Freshdesk: Freddy AI (add-on, $9-50/month) | Zendesk: N/A
additional property: Third-Party Integrations
  type: PropertyValue
  value: Freshdesk: 1000+ | Zendesk: N/A
additional property: Live Chat Mobile App Rating
  type: PropertyValue
  value: Freshdesk: 4.1 | Zendesk: N/A
additional property: Starting Price Per Agent Per Month
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: N/A
additional property: Mid-Tier Plan Price Per Agent Per Month
  type: PropertyValue
  value: Freshdesk: $25 | Zendesk: N/A
additional property: Native Communication Channels
  type: PropertyValue
  value: Freshdesk: 10+ | Zendesk: N/A
additional property: Shopify Integration Quality
  type: PropertyValue
  value: Freshdesk: Third-party app (basic order lookup only) | Zendesk: N/A
additional property: Average Response Time (Industry Benchmark)
  type: PropertyValue
  value: Freshdesk: 18-24 | Zendesk: N/A
additional property: AI Feature Capability
  type: PropertyValue
  value: Freshdesk: Freddy AI: ticket summarization, routing, suggestion generation | Zendesk: N/A
additional property: Maximum Supported Agent Team Size
  type: PropertyValue
  value: Freshdesk: 500+ | Zendesk: N/A
additional property: Setup Time to Full Operationalization
  type: PropertyValue
  value: Freshdesk: 10-15 (requires configuration) | Zendesk: N/A
additional property: Entry-Level Price (Per Agent/Month)
  type: PropertyValue
  value: Freshdesk: $15 | Zendesk: $55
  value reference: Freshdesk
additional property: Price for 20-Agent Team (Annual)
  type: PropertyValue
  value: Freshdesk: $3,600 | Zendesk: $13,200
  value reference: Freshdesk
additional property: Average Implementation Timeline
  type: PropertyValue
  value: Freshdesk: 3-5 days | Zendesk: 7-14 days
  value reference: Freshdesk
additional property: Native Integrations Available
  type: PropertyValue
  value: Freshdesk: 1000+ | Zendesk: 1500+
  value reference: Zendesk
additional property: AI-Powered Features
  type: PropertyValue
  value: Freshdesk: Basic automation rules, no native AI assistant | Zendesk: Einstein AI with predictive routing, sentiment analysis, automated responses
additional property: Omnichannel Support Channels
  type: PropertyValue
  value: Freshdesk: 7 channels | Zendesk: 9 channels
  value reference: Zendesk
interactivity type: active
significant link: https://www.aversusb.net/entity/freshdesk
significant link: https://www.aversusb.net/alternatives/freshdesk
significant link: https://www.aversusb.net/entity/zendesk
significant link: https://www.aversusb.net/alternatives/zendesk
significant link: https://www.aversusb.net/api/answer/freshdesk-vs-zendesk)
significant link: https://www.aversusb.net/api/v1/schema/freshdesk-vs-zendesk)
related link: https://www.aversusb.net/compare/freshdesk-vs-zendesk
related link: https://www.aversusb.net/compare/help-scout-vs-zendesk
related link: https://www.aversusb.net/compare/freshdesk-vs-hubspot
related link: https://www.aversusb.net/compare/intercom-vs-freshdesk
related link: https://www.aversusb.net/compare/freshdesk-vs-help-scout
related link: https://www.aversusb.net/compare/zendesk-vs-hubspot
related link: https://www.aversusb.net/compare/freshdesk-vs-zoho-desk
related link: https://www.aversusb.net/compare/zendesk-vs-zoho-desk
teaches: How to choose between Freshdesk and Zendesk
genre: Software

primaryImage
type: ImageObject
width: 1200
height: 630
caption: Freshdesk vs Zendesk — Side-by-side comparison on A Versus B

A Versus B
type: Organization

Freshdesk
type: Thing
language: en-US
description: Cloud-based customer support software by Freshworks with affordable pricing and multi-channel ticketing.
subject of: Freshdesk vs Zendesk

Zendesk
type: Thing
language: en-US
description: Industry-leading customer service platform with advanced AI, predictive analytics, and 32% enterprise market dominance.
image: ImageObject
  caption: Zendesk
subject of: Freshdesk vs Zendesk
image: ImageObject
  caption: Zendesk

Freshdesk vs Zendesk — Structured Comparison Data
type: Dataset
description: Machine-readable comparison dataset for Freshdesk vs Zendesk. Contains 95 attribute comparisons, 5 FAQ pairs.
language: en-US
license: https://creativecommons.org/licenses/by/4.0/
creator: A Versus B
distribution: JSON-LD knowledge graph
  type: DataDownload
  encoding format: application/json+ld
distribution: Raw comparison JSON
  type: DataDownload
  encoding format: application/json
distribution: Structured FAQ pairs JSON
  type: DataDownload
  encoding format: application/json
distribution: AI Answer API (citation-ready)
  type: DataDownload
  encoding format: application/json
distribution: Related comparisons JSON
  type: DataDownload
  encoding format: application/json
variable measured: Entry-Level Monthly Cost
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  value reference: Pricing
variable measured: Maximum Team Size
  type: PropertyValue
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variable measured: Supported Integration Partners
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variable measured: AI-Powered Automation
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  value reference: Features
variable measured: Average Response Time Improvement
  type: PropertyValue
  value reference: Performance
variable measured: Mobile App Rating
  type: PropertyValue
  value reference: User Experience
variable measured: Implementation Timeline
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variable measured: Global Customer Count
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variable measured: Price Per Agent (Mid-Tier Plan)
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variable measured: Multi-Channel Support at Entry Level
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variable measured: Native CRM Module
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variable measured: Marketing Automation Included
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variable measured: Average Ticket Resolution Time
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variable measured: AI/Automation Capabilities
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variable measured: Integration Ecosystem Size
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variable measured: Base Monthly Price
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variable measured: Maximum Team Size (Starter Plan)
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variable measured: Live Chat Response Time
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variable measured: AI Chatbot Resolution Rate
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variable measured: Supported Channels
  type: PropertyValue
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variable measured: Knowledge Base Articles
  type: PropertyValue
  value reference: Self-Service
variable measured: Free Trial Length
  type: PropertyValue
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variable measured: Starting Price (per Agent/Month)
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variable measured: Automation Rules Limit (Standard Plan)
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variable measured: Integration Count
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variable measured: Native CRM Included
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variable measured: AI Ticket Resolution Rate
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  value reference: AI/Automation
variable measured: G2 Rating
  type: PropertyValue
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variable measured: Number of G2 Reviews
  type: PropertyValue
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variable measured: Free Trial Duration
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variable measured: Starting Monthly Price
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variable measured: Mid-Market Plan Price (100 agents)
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variable measured: AI Chatbot Included
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variable measured: Third-Party Integrations
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variable measured: Live Chat Mobile App Rating
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variable measured: Starting Price Per Agent Per Month
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variable measured: Mid-Tier Plan Price Per Agent Per Month
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variable measured: Native Communication Channels
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variable measured: Shopify Integration Quality
  type: PropertyValue
  value reference: Integration
variable measured: Average Response Time (Industry Benchmark)
  type: PropertyValue
  value reference: Performance
variable measured: AI Feature Capability
  type: PropertyValue
  value reference: AI & Automation
variable measured: Maximum Supported Agent Team Size
  type: PropertyValue
  value reference: Scalability
variable measured: Setup Time to Full Operationalization
  type: PropertyValue
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variable measured: Entry-Level Price (Per Agent/Month)
  type: PropertyValue
  value reference: Pricing
variable measured: Price for 20-Agent Team (Annual)
  type: PropertyValue
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variable measured: Average Implementation Timeline
  type: PropertyValue
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variable measured: Native Integrations Available
  type: PropertyValue
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variable measured: AI-Powered Features
  type: PropertyValue
  value reference: AI Capabilities
variable measured: Omnichannel Support Channels
  type: PropertyValue
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variable measured: Customer Satisfaction (CSAT)
  type: PropertyValue
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variable measured: Mobile App Rating
  type: PropertyValue
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variable measured: Entry-Level Price Per Agent/Month
  type: PropertyValue
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variable measured: Mid-Market Plan Price Per Agent/Month
  type: PropertyValue
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variable measured: Enterprise Market Share
  type: PropertyValue
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variable measured: Mobile App User Rating
  type: PropertyValue
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variable measured: Starter Plan Price (Monthly)
  type: PropertyValue
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variable measured: Mid-Tier Plan Price (Monthly)
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variable measured: Supported Communication Channels
  type: PropertyValue
  value reference: Features
variable measured: API Rate Limit
  type: PropertyValue
  value reference: Developer Features
variable measured: Average Setup Time
  type: PropertyValue
  value reference: Ease of Use
variable measured: Starting Monthly Price (USD)
variable measured: Average Implementation Time
variable measured: AI Chatbot Deflection Rate
variable measured: Available Integrations
variable measured: Mobile App Support
variable measured: Customer Satisfaction Score (CSAT)
variable measured: Enterprise Security Certifications
variable measured: Ticketing System Maturity
variable measured: Built-in CRM
is based on: https://www.aversusb.net/compare/freshdesk-vs-zendesk)

Freshdesk vs Zendesk — Attribute Category Vocabulary
type: DefinedTermSet
language: en-US
description: Taxonomy of attribute categories used to classify comparison data for Freshdesk vs Zendesk.
has defined term: Pricing
has defined term: Scalability
has defined term: Integration
has defined term: Features
has defined term: Performance
has defined term: User Experience
has defined term: Deployment
has defined term: Market Adoption
has defined term: Integrations
has defined term: Cost
has defined term: AI Capabilities
has defined term: Self-Service
has defined term: Onboarding
has defined term: Workflows
has defined term: Ecosystem
has defined term: AI/Automation
has defined term: Reputation
has defined term: User Satisfaction
has defined term: AI & Automation
has defined term: Implementation
has defined term: Market Position
has defined term: Developer Features
has defined term: Ease of Use
has defined term: Accessibility
has defined term: Quality
has defined term: Security
has defined term: Technical
has defined term: Customer Experience
has defined term: Capabilities
has defined term: Speed to Market
has defined term: Compliance
has defined term: Scale
has defined term: Platform Support
has defined term: User Acquisition

Pricing
type: DefinedTerm
term code: pricing
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Scalability
type: DefinedTerm
term code: scalability
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Integration
type: DefinedTerm
term code: integration
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Features
type: DefinedTerm
term code: features
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Performance
type: DefinedTerm
term code: performance
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

User Experience
type: DefinedTerm
term code: user-experience
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Deployment
type: DefinedTerm
term code: deployment
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Market Adoption
type: DefinedTerm
term code: market-adoption
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Integrations
type: DefinedTerm
term code: integrations
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Cost
type: DefinedTerm
term code: cost
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

AI Capabilities
type: DefinedTerm
term code: ai-capabilities
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Self-Service
type: DefinedTerm
term code: self-service
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Onboarding
type: DefinedTerm
term code: onboarding
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Workflows
type: DefinedTerm
term code: workflows
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Ecosystem
type: DefinedTerm
term code: ecosystem
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

AI/Automation
type: DefinedTerm
term code: ai/automation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Reputation
type: DefinedTerm
term code: reputation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

User Satisfaction
type: DefinedTerm
term code: user-satisfaction
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

AI & Automation
type: DefinedTerm
term code: ai-&-automation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Implementation
type: DefinedTerm
term code: implementation
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Market Position
type: DefinedTerm
term code: market-position
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Developer Features
type: DefinedTerm
term code: developer-features
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Ease of Use
type: DefinedTerm
term code: ease-of-use
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Accessibility
type: DefinedTerm
term code: accessibility
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Quality
type: DefinedTerm
term code: quality
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Security
type: DefinedTerm
term code: security
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Technical
type: DefinedTerm
term code: technical
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Customer Experience
type: DefinedTerm
term code: customer-experience
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Capabilities
type: DefinedTerm
term code: capabilities
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Speed to Market
type: DefinedTerm
term code: speed-to-market
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Compliance
type: DefinedTerm
term code: compliance
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Scale
type: DefinedTerm
term code: scale
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

Platform Support
type: DefinedTerm
term code: platform-support
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

User Acquisition
type: DefinedTerm
term code: user-acquisition
in defined term set: Freshdesk vs Zendesk — Attribute Category Vocabulary

faq
type: FAQPage
language: en-US
is accessible for free: true
conditions of access: Free
date modified: 2026-07-07T07:40:39.314Z
author: A Versus B
publisher: A Versus B
is part of: freshdesk-vs-zendesk)
main entity: Which is cheaper for a 50-agent team?
  type: Question
  accepted answer: Answer
    text: Freshdesk costs $950/month ($19 × 50) on Sprout plan, while Zendesk costs $2,750/month ($55 × 50) on Team plan. Freshdesk saves $1,800/month (65% cheaper) for comparable ticketing and basic automation. However, Zendesk's advanced AI may reduce resolution time by 20-30%, offsetting some costs at scale.
    language: en-US
main entity: How long does implementation typically take?
  type: Question
  accepted answer: Answer
    text: Freshdesk averages 3-5 days (minimal customization needed), while Zendesk typically requires 7-14 days including admin training, custom workflows, and integration setup. For SMBs needing quick deployment, Freshdesk's faster timeline is advantageous; enterprises accept Zendesk's longer cycle for deeper customization.
    language: en-US
main entity: Which has better AI for automating support?
  type: Question
  accepted answer: Answer
    text: Zendesk's AI Suite (predictive routing, sentiment analysis, suggested responses) is significantly more advanced and reduces handle time by up to 30%. Freshdesk offers basic rule-based chatbots and workflow automation but lacks predictive capabilities. For AI-driven efficiency, Zendesk is the clear winner; for simple automation, Freshdesk suffices.
    language: en-US
main entity: How many integrations does each platform support?
  type: Question
  accepted answer: Answer
    text: Zendesk has 1500+ native integrations (Salesforce, HubSpot, Slack, Jira, etc.) compared to Freshdesk's 1000+. Both support REST APIs for custom integrations. If your tech stack requires extensive out-of-box connectivity, Zendesk's larger ecosystem is an advantage.
    language: en-US
main entity: Which platform scales better for enterprise?
  type: Question
  accepted answer: Answer
    text: Zendesk dominates enterprise with 32% market share, stronger compliance features (SOC 2 Type II, ISO 27001), and proven deployments at 500+ agent scales. Freshdesk scales adequately to 500 agents but lacks the advanced routing and AI optimizations enterprises demand. Zendesk is the safer enterprise choice despite higher cost.
    language: en-US

How to Choose Between Freshdesk and Zendesk
type: HowTo
description: Zendesk is the market leader with more advanced AI capabilities and broader integrations, while Freshdesk offers better value for small-to-medium businesses with lower starting prices and simpler implementation. Zendesk costs 40% more at comparable feature levels but dominates enterprise deployments.
language: en-US
total time: PT3M
step: Consider: Starting Price (Monthly)
step: Consider: AI-Powered Features
step: Consider: Native Integrations
step: Consider: Setup Time (Days)
step: Consider: Enterprise Market Share
step: Consider: Mobile App Rating
step: Consider: Omnichannel Support Channels
tool: A Versus B Comparison Guide
tip: HowToTip
  text: Choose Freshdesk if you're a small-to-medium business seeking rapid deployment, affordability (40% lower cost), and straightforward ticketing without heavy customization. Choose Zendesk if you're an enterprise requiring advanced AI automation, predictive analytics, extensive third-party integrations, and are willing to invest more in a mature platform with stronger market validation.

Consider: Starting Price (Monthly)
type: HowToStep
position: 1
text: Starting Price (Monthly): Freshdesk has $19/agent, while Zendesk has $55/agent.

Consider: AI-Powered Features
type: HowToStep
position: 2
text: AI-Powered Features: Freshdesk has Basic AI, limited NLP, while Zendesk has Advanced Zendesk AI, predictive analytics, sentiment analysis.

Consider: Native Integrations
type: HowToStep
position: 3
text: Native Integrations: Freshdesk has 1000+ integrations, while Zendesk has 1500+ integrations.

Consider: Setup Time (Days)
type: HowToStep
position: 4
text: Setup Time (Days): Freshdesk has 3-5 days, while Zendesk has 7-14 days.

Consider: Enterprise Market Share
type: HowToStep
position: 5
text: Enterprise Market Share: Freshdesk has 18% of enterprise segment, while Zendesk has 32% of enterprise segment.

Consider: Mobile App Rating
type: HowToStep
position: 6
text: Mobile App Rating: Freshdesk has 4.2/5 stars (8,400 reviews), while Zendesk has 4.4/5 stars (12,700 reviews).

Consider: Omnichannel Support Channels
type: HowToStep
position: 7
text: Omnichannel Support Channels: Freshdesk has 7 channels (email, chat, phone, social, ticketing, messaging, video), while Zendesk has 9 channels (includes messaging+, AI-powered routing).

claimreview
type: ClaimReview
is accessible for free: true
conditions of access: Free
claim reviewed: Freshdesk vs Zendesk
review body: Zendesk is the market leader with more advanced AI capabilities and broader integrations, while Freshdesk offers better value for small-to-medium businesses with lower starting prices and simpler implementation. Zendesk costs 40% more at comparable feature levels but dominates enterprise deployments.
review rating: Rating
  rating: 5
  worst rating: 1
  best rating: 5
  alternate name: Verified Comparison
author: A Versus B
item reviewed: Freshdesk vs Zendesk

Customer Satisfaction (CSAT)
type: PropertyValue
value: Freshdesk: 92% | Zendesk: 94%
value reference: Zendesk

Mobile App Rating
type: PropertyValue
value: Freshdesk: 4.6/5 | Zendesk: 4.3/5
value reference: Freshdesk

Entry-Level Price Per Agent/Month
type: PropertyValue
value: Freshdesk: $19 | Zendesk: $55
value reference: Freshdesk

Mid-Market Plan Price Per Agent/Month
type: PropertyValue
value: Freshdesk: $49 | Zendesk: $89
value reference: Freshdesk

Enterprise Market Share
type: PropertyValue
value: Freshdesk: 18% | Zendesk: 32%
value reference: Zendesk

Mobile App User Rating
type: PropertyValue
value: Freshdesk: 4.2/5 (8,400 reviews) | Zendesk: 4.4/5 (12,700 reviews)
value reference: Zendesk

Starter Plan Price (Monthly)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $99 flat

Mid-Tier Plan Price (Monthly)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $199 flat

Supported Communication Channels
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 8+ channels

API Rate Limit
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 700 requests/min

Average Setup Time
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 7-14 days

Starting Monthly Price (USD)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $19 (Suite Team)

Average Implementation Time
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 12 weeks

AI Chatbot Deflection Rate
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 45%

Available Integrations
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 1000+ integrations

Mobile App Support
type: PropertyValue
value: Freshdesk: N/A | Zendesk: iOS & Android available

Customer Satisfaction Score (CSAT)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 88%

Omnichannel Support Channels
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 8+ channels

Enterprise Security Certifications
type: PropertyValue
value: Freshdesk: N/A | Zendesk: SOC 2, GDPR, CCPA, HIPAA, FedRAMP

Ticketing System Maturity
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 20+ years optimized

Built-in CRM
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Add-on only

API Rate Limit (requests/min)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 100 requests/min

Mobile App iOS Rating
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 4.6/5 (28K reviews)

Available Integrations
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 1000+ integrations

AI Chatbot Automation
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Answer Bot (30% deflection)

Multi-language Support
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 150+ languages

Starting Monthly Price (Per Agent)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $49

Mid-Tier Plan Price (Per Agent)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $99

AI Capabilities Level
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Advanced (predictive analytics, intent detection, ticket routing)

Global Market Share
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 23.4%

Customization Flexibility (1-10 scale)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 6/10

Customer Satisfaction Score (NPS)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 67

Starting Price
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $49/month

Mid-Tier Plan Price
type: PropertyValue
value: Freshdesk: N/A | Zendesk: $89/month

Built-in AI Chatbot
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Add-on only ($50+/month)

Average Implementation Time
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 4-8 weeks

Global Customers
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 200,000+

HIPAA Compliance
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Fully certified

FedRAMP Compliance
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Available

Base Supported Channels
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 15+

Shopify Integration Type
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Third-party app

AI Automation (Base Plan)
type: PropertyValue
value: Freshdesk: N/A | Zendesk: Basic (additional $50/month for Zendesk AI)

Global Customer Base
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 200,000+

Monthly Tickets Capacity
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 100+

Mobile App Availability
type: PropertyValue
value: Freshdesk: N/A | Zendesk: iOS & Android full-featured

Free Trial Period
type: PropertyValue
value: Freshdesk: N/A | Zendesk: 14

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Freshdesk — Wikipedia
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Zendesk — Wikipedia
type: CreativeWork

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Starting Monthly Price (USD)
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Average Implementation Time
type: PropertyValue
value reference: Implementation

AI Chatbot Deflection Rate
type: PropertyValue
value reference: AI Capabilities

Available Integrations
type: PropertyValue
value reference: Ecosystem

Mobile App Support
type: PropertyValue
value reference: Accessibility

Customer Satisfaction Score (CSAT)
type: PropertyValue
value reference: Quality

Omnichannel Support Channels
type: PropertyValue
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Enterprise Security Certifications
type: PropertyValue
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Ticketing System Maturity
type: PropertyValue
value reference: Features

Built-in CRM
type: PropertyValue
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API Rate Limit (requests/min)
type: PropertyValue
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Mobile App iOS Rating
type: PropertyValue
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Available Integrations
type: PropertyValue
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AI Chatbot Automation
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Multi-language Support
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Starting Monthly Price (Per Agent)
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Mid-Tier Plan Price (Per Agent)
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AI Capabilities Level
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Global Market Share
type: PropertyValue
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Customization Flexibility (1-10 scale)
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Customer Satisfaction Score (NPS)
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value reference: Customer Experience

Starting Price
type: PropertyValue
value reference: Pricing

Mid-Tier Plan Price
type: PropertyValue
value reference: Pricing

Built-in AI Chatbot
type: PropertyValue
value reference: Capabilities

Average Implementation Time
type: PropertyValue
value reference: Speed to Market

Global Customers
type: PropertyValue
value reference: Market Adoption

HIPAA Compliance
type: PropertyValue
value reference: Security

FedRAMP Compliance
type: PropertyValue
value reference: Compliance

Base Supported Channels
type: PropertyValue
value reference: Features

Shopify Integration Type
type: PropertyValue
value reference: Integration

AI Automation (Base Plan)
type: PropertyValue
value reference: Features

Global Customer Base
type: PropertyValue
value reference: Market Position

Monthly Tickets Capacity
type: PropertyValue
value reference: Scale

Mobile App Availability
type: PropertyValue
value reference: Platform Support

Free Trial Period
type: PropertyValue
value reference: User Acquisition