DocuSign is a specialized e-signature platform focused on document automation and signing workflows, while Zoho CRM is a comprehensive customer relationship management system with built-in e-signature as one feature among many. Choose DocuSign for advanced document management, or Zoho CRM for integrated sales pipeline and customer data management.
DocuSign vs Zoho CRM — Side-by-side comparison on A Versus B
Enterprise e-signature and digital transaction management platform used by 1M+ customers.
Cloud-based customer relationship management platform with integrated e-signature, sales automation, and customer data management.
Primary Function. Starting Price (Monthly). E-Signature Templates. CRM Sales Features. API Rate Limits. Document Storage Limit. Mobile App Rating (iOS)
Choose DocuSign if you need industry-leading e-signature capabilities, advanced document automation, and compliance features for high-volume signing workflows. Choose Zoho CRM if you want an integrated platform combining sales pipeline management, customer data management, and e-signatures in one unified system at a lower total cost.
DocuSign: $10 per user/month | Zoho CRM: N/A
DocuSign: 1.5+ million customers | Zoho CRM: N/A
DocuSign: 24-48 hours for basic setup | Zoho CRM: N/A
DocuSign: 190+ countries | Zoho CRM: N/A
DocuSign: Yes, with BAA available | Zoho CRM: N/A
DocuSign: Comprehensive REST & SOAP | Zoho CRM: N/A
DocuSign: iOS and Android | Zoho CRM: N/A
DocuSign: Signing and document tracking | Zoho CRM: N/A
DocuSign: $10 | Zoho CRM: $18 (free tier: $0)
DocuSign: ~300+ integrations | Zoho CRM: N/A
DocuSign: Limited (web only) | Zoho CRM: N/A
DocuSign: No free tier | Zoho CRM: Yes (up to 3 users, 5 GB)
DocuSign: 99.9% | Zoho CRM: 95% (estimated)
DocuSign: Limited (document signers only) | Zoho CRM: Unlimited
DocuSign: SOC 2 Type II, HIPAA, GDPR, ISO 27001 | Zoho CRM: SOC 2 Type II, HIPAA, GDPR, ISO 27001
DocuSign: iOS, Android, Web | Zoho CRM: N/A
DocuSign: $40 (Signature Pro) | Zoho CRM: $65 (Sales Enterprise)
DocuSign: 100 GB | Zoho CRM: 10 GB per user
DocuSign: Yes (DocuSign AI) | Zoho CRM: N/A
DocuSign: 500+ via Docusign CLM | Zoho CRM: 1000+ (native + marketplace)
DocuSign: 500+ templates | Zoho CRM: N/A
DocuSign: 90+ integrations | Zoho CRM: N/A
DocuSign: Signature-centric with basic workflows | Zoho CRM: N/A
DocuSign: 2 minutes average | Zoho CRM: N/A
DocuSign: Yes, certified | Zoho CRM: N/A
Base Subscription Price (Monthly per User)
DocuSign: Advanced (conditional logic, multi-branch routing, field dependencies) | Zoho CRM: N/A
Adobe/Microsoft Office Integration Quality
DocuSign: Plugin-based (requires extension installation) | Zoho CRM: N/A
Compliance Certifications for Healthcare
DocuSign: HIPAA, SOC 2 Type II, FDA 21 CFR Part 11 | Zoho CRM: N/A
DocuSign: 350+ | Zoho CRM: 1000+ (via Zoho ecosystem)
Enterprise Tier Monthly Price (Per User)
DocuSign: No (requires third-party tools) | Zoho CRM: N/A
DocuSign: 300 (Enterprise) | Zoho CRM: N/A
DocuSign: Third-party integration available | Zoho CRM: N/A
DocuSign: Full white-label from Standard plan | Zoho CRM: N/A
Annual Subscription Cost (1 user, standard tier)
DocuSign: Yes, HIPAA-eligible | Zoho CRM: N/A
DocuSign: Full send, sign, manage | Zoho CRM: N/A
DocuSign: N/A | Zoho CRM: Yes (full offline mode)
DocuSign: N/A | Zoho CRM: Intermediate (Zia automation & scoring)
DocuSign: N/A | Zoho CRM: Unlimited on all paid plans
DocuSign: N/A | Zoho CRM: Yes (advanced forecasting with AI)
DocuSign: N/A | Zoho CRM: Yes (iOS & Android)
DocuSign: N/A | Zoho CRM: Paid plans only ($25/mo add-on)
DocuSign: N/A | Zoho CRM: Zia AI, all paid plans
DocuSign: N/A | Zoho CRM: 9/10 (modules, blueprints, code)
Annual Cost (10-User Team, Standard Plan)
DocuSign: N/A | Zoho CRM: Predictive scoring only
DocuSign: N/A | Zoho CRM: Native with 40+ workflow triggers
DocuSign: N/A | Zoho CRM: 4.2★ (8,200+ reviews)
DocuSign: N/A | Zoho CRM: Included in Standard ($20/user)
DocuSign: N/A | Zoho CRM: Yes (3 users, unlimited contacts)
DocuSign: N/A | Zoho CRM: Basic email templates and sequences
DocuSign: N/A | Zoho CRM: Predictive lead scoring, deal forecasting, anomaly detection
DocuSign: N/A | Zoho CRM: $35/user/month
Monthly Cost (Single User, Standard Tier)
DocuSign: N/A | Zoho CRM: 12+ integrated modules
DocuSign: N/A | Zoho CRM: 10 requests/minute
DocuSign: N/A | Zoho CRM: Limited (read-only offline)
DocuSign: N/A | Zoho CRM: Full offline access
DocuSign: N/A | Zoho CRM: 4.4/5 (2,100 reviews)
DocuSign: N/A | Zoho CRM: Unlimited (at $20/user)
DocuSign: N/A | Zoho CRM: Basic (predictive lead scoring, sales forecasting)
DocuSign: N/A | Zoho CRM: Month-to-month available
DocuSign: N/A | Zoho CRM: 50+ native integrated apps
DocuSign: N/A | Zoho CRM: Unlimited documents per user
DocuSign: N/A | Zoho CRM: 8 - Leads, contacts, deals, activities, forecasting, automation, email, reports
Average Time to Productivity for New Users
DocuSign: N/A | Zoho CRM: GDPR, SOC 2 Type II, ISO 27001
DocuSign: N/A | Zoho CRM: Single document per signing request
DocuSign: N/A | Zoho CRM: Zia AI with basic lead assignment and email automation
DocuSign: N/A | Zoho CRM: 15-25 hours average
DocuSign: N/A | Zoho CRM: 500,000+ SMBs and growing
DocuSign: N/A | Zoho CRM: $55 (unlimited users)
Marketing Automation Workflows (Pre-built)
DocuSign: N/A | Zoho CRM: 150+ (via Campaigns)
DocuSign: N/A | Zoho CRM: $20/user/month (free tier available)
DocuSign: N/A | Zoho CRM: Advanced: lead scoring, auto-assignment, lifecycle stages
DocuSign: N/A | Zoho CRM: $1,080 (Professional plan)
DocuSign: N/A | Zoho CRM: Advanced (Full API, Deluge scripting)
How to choose between DocuSign and Zoho CRM
DocuSign vs Zoho CRM — Structured Comparison Data
Machine-readable comparison dataset for DocuSign vs Zoho CRM. Contains 178 attribute comparisons, 5 FAQ pairs.
DocuSign vs Zoho CRM — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for DocuSign vs Zoho CRM.
No. DocuSign is a specialized e-signature platform without CRM capabilities like sales pipeline management, contact management, or lead tracking. You would need to integrate it with a separate CRM system (Salesforce, HubSpot, etc.) to manage customer relationships.
Does Zoho CRM's e-signature feature work as well as DocuSign?
Zoho Sign handles basic e-signature needs and processes 40 million documents annually, but DocuSign is more advanced for complex workflows, batch signing, and document templates. For simple contract signing, Zoho CRM's e-signature is sufficient; for high-volume or complex legal documents, DocuSign is superior.
Which is better for small businesses on a tight budget?
Zoho CRM is more cost-effective as an all-in-one platform starting at $20/month with integrated e-signatures, sales automation, and customer data management. DocuSign requires separate CRM subscriptions, increasing total cost. However, if you only need e-signatures occasionally, DocuSign's $10/month entry tier might suffice.
What are the compliance certifications for each platform?
Both meet enterprise standards: DocuSign is SOC 2 Type II, HIPAA, GDPR, and eIDAS compliant with 99.9% uptime SLA. Zoho CRM is GDPR, ISO 27001, and SOC 2 compliant. For highly regulated industries (healthcare, finance), DocuSign's specialized compliance features provide better legal defensibility for e-signatures.
Can both platforms integrate with my existing business software?
Yes. DocuSign integrates with 350+ apps including Salesforce, Microsoft 365, Google Workspace, and Slack. Zoho CRM integrates with 1000+ apps across the Zoho ecosystem plus major platforms. Zoho has broader integration breadth; DocuSign has deeper integrations for document-centric workflows.
How to Choose Between DocuSign and Zoho CRM
Primary Function: DocuSign has E-signature & document automation platform, while Zoho CRM has Full-featured CRM system.
Starting Price (Monthly): DocuSign has $10/month (Standard), while Zoho CRM has $20/month (Sales Professional).
E-Signature Templates: DocuSign has 500+ pre-built templates, while Zoho CRM has Basic templates included.
CRM Sales Features: DocuSign has None - not a CRM, while Zoho CRM has Pipeline management, forecasting, automation.
API Rate Limits: DocuSign has 1,000 API calls/day (Standard), while Zoho CRM has Unlimited API calls.
Document Storage Limit: DocuSign has 100 GB (Standard plan), while Zoho CRM has 10 GB per user (CRM Free).
Mobile App Rating (iOS): DocuSign has 4.7/5 stars (250K+ reviews), while Zoho CRM has 4.6/5 stars (180K+ reviews).