Chewy is an online-first pet retailer specializing in auto-ship convenience and dietary variety, while PetSmart operates primarily through physical stores with online ordering options. Chewy leads in pricing consistency and product selection, while PetSmart offers in-store services like grooming and veterinary care.
Chewy vs PetSmart — Side-by-side comparison on A Versus B
Specialized online pet supplies retailer with fast delivery and expert customer service.
Specialized pet retailer with grooming, training, vet services, and 1,460+ physical stores.
Primary Business Model. Dietary Product Options. In-Store Services. Pricing Strategy. Convenience Factor. 2026 Projected Sales. Market Position. Community Impact
Chewy excels for price-conscious pet owners seeking convenience and dietary variety through reliable auto-ship service, with 2026 projections showing $13.60-13.75B in sales. PetSmart remains superior for customers requiring immediate access, grooming services, and veterinary care, plus meaningful community charitable initiatives. Choose Chewy for online convenience or PetSmart for comprehensive in-store pet services.
Chewy: Autoship subscribers (undisclosed estimate: 5-10M) | PetSmart: N/A
Chewy: Pet supplies only (specialized) | PetSmart: N/A
Chewy: Up to 35% on recurring orders | PetSmart: N/A
Chewy: Primarily US + select markets (estimated 5-10) | PetSmart: N/A
Chewy: $13.60-$13.75B | PetSmart: Undisclosed
Chewy: $27.04 | PetSmart: Private (BC Partners)
Chewy: $11.3B | PetSmart: Private equity owned
Chewy: Online/Auto-ship | PetSmart: Physical stores + Online
Chewy: None | PetSmart: Grooming, Training, Vet Care
Chewy: Extensive specialized options | PetSmart: Standard selection
Chewy: Highly consistent | PetSmart: Variable with promotions
Chewy: Not publicly disclosed | PetSmart: $100+ million
Standard Non-Perishable Pet Delivery Time
Chewy: Pet supplies only | PetSmart: N/A
2025 Pet Supplies Market Position (GMV Rank)
Chewy: #1 online pet retailer | PetSmart: N/A
Chewy: 30 days (unless otherwise stated) | PetSmart: N/A
Chewy: Yes, available on recurring purchases | PetSmart: N/A
Specialty Pet Food Availability (Exotic/Medical Diets)
Chewy: Extensive specialized inventory | PetSmart: N/A
Chewy: $35 for free shipping | PetSmart: N/A
Chewy: 1-2 days standard | PetSmart: N/A
Chewy: 4.6/5 (Trustpilot) | PetSmart: N/A
Chewy: 1-2 days (Chewy Plus) | PetSmart: N/A
Chewy: +7% vs Walmart average | PetSmart: N/A
Chewy: Up to 35% Auto-Ship | PetSmart: N/A
Chewy: $120 for Chewy Plus | PetSmart: N/A
Chewy: 5,600+ cities (free same-day) | PetSmart: N/A
Chewy: 2-4 hours average | PetSmart: N/A
Chewy: $120 (Chewy Plus) or free | PetSmart: N/A
Chewy: 100,000+ pet products | PetSmart: N/A
Chewy: $9.8 billion (2024) | PetSmart: N/A
Chewy: Free (no membership required) | PetSmart: N/A
Chewy: 97% (2024 survey) | PetSmart: N/A
Chewy: Full pet pharmacy with Rx delivery | PetSmart: N/A
Chewy: 28% (pure-play pet retail) | PetSmart: N/A
Chewy: Free on all orders | PetSmart: N/A
Chewy: 24/7 (pet specialists) | PetSmart: N/A
Chewy: Pet supplies only (1 category) | PetSmart: N/A
Chewy: N/A | PetSmart: Banfield Pet Hospital
Chewy: N/A | PetSmart: 5-7 days (non-Prime equivalent)
Chewy: N/A | PetSmart: 1,400+ locations with grooming
Chewy: N/A | PetSmart: Full in-store pharmacy with Rx processing
Chewy: N/A | PetSmart: 0% (no subscription program)
Chewy: N/A | PetSmart: Available at select locations
Chewy: N/A | PetSmart: Baseline (reference price)
Chewy: N/A | PetSmart: Free (PetSmart Treats rewards)
Chewy: N/A | PetSmart: Same-day in-store pickup
Chewy: N/A | PetSmart: 5% back on purchases
Chewy: N/A | PetSmart: Grooming, Training, Vet clinics
Average Pet Food Price (25 lb bag, premium brand)
Chewy: N/A | PetSmart: 1,300+ grooming salons
Chewy: N/A | PetSmart: Same-day (in-store pickup)
Chewy: N/A | PetSmart: 800+ Banfield clinics
Chewy: N/A | PetSmart: PetSmart Treats free
How to choose between Chewy and PetSmart
Chewy vs PetSmart — Structured Comparison Data
Machine-readable comparison dataset for Chewy vs PetSmart. Contains 89 attribute comparisons, 3 FAQ pairs.
Chewy vs PetSmart — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for Chewy vs PetSmart.
Yes — Chewy is generally 5-15% cheaper than PetSmart on the same products, and Chewy's Auto-Ship adds another 5-35% discount on top. Chewy's pharmacy is also consistently 20-40% cheaper than vet-office prescription prices. The price gap is most pronounced on prescription medications, specialty foods, and bulk supplies.
Chewy's standard free shipping (orders $49+) is 1-2 business days. For same-day, Chewy partners with Instacart in many markets for same-day delivery of in-stock products at an added fee. PetSmart has a stronger same-day network — buy-online-pickup-in-store is available at all 1,650+ locations, and PetSmart's Instacart partnership also offers same-day.
Yes — Chewy Pharmacy fills written veterinary prescriptions for most pet medications including flea/tick prevention, heartworm, antibiotics, pain medications, and specialty compounded drugs. Your vet sends or faxes the prescription to Chewy. Chewy pharmacy prices are typically 20-40% lower than purchasing the same medication at your vet's office.
How to Choose Between Chewy and PetSmart
Primary Business Model: Chewy has Online-first with auto-ship focus, while PetSmart has Physical stores with online options.
Dietary Product Options: Chewy has Extensive specialized diets, while PetSmart has Standard selection.
In-Store Services: Chewy has None, while PetSmart has Grooming, training, veterinary care.
Pricing Strategy: Chewy has Consistent online pricing, while PetSmart has Seasonal in-store promotions.
Convenience Factor: Chewy has Recurring auto-delivery, while PetSmart has Immediate in-store pickup.
2026 Projected Sales: Chewy has $13.60-$13.75B, while PetSmart has Undisclosed.
Market Position: Chewy has Pure-play e-commerce, while PetSmart has Omnichannel retail.
Community Impact: Chewy has Focused on e-commerce growth, while PetSmart has $100M+ charitable veterinary programs.
Chewy is an online-first pet retailer specializing in auto-ship convenience and dietary variety, while PetSmart operates primarily through physical stores with online ordering options. Chewy leads in pricing consistency and product selection, while PetSmart offers in-store services like grooming and