BigCommerce vs Salesforce Commerce Cloud
BigCommerce is a purpose-built, standalone e-commerce platform ideal for SMBs and mid-market retailers seeking faster implementation and lower total cost of ownership, while Salesforce Commerce Cloud is an enterprise-grade CRM-integrated solution best suited for large organizations needing deep customer data integration and complex B2B/B2C operations.
BigCommerce vs Salesforce Commerce Cloud — Side-by-side comparison on A Versus B
Cloud-based SaaS e-commerce platform optimized for mid-market retailers and SMBs
Enterprise e-commerce platform with native CRM integration and Einstein AI personalization
Primary Use Case. Implementation Time. Starting Monthly Cost. CRM Integration. Target Market Segment. Built-in Headless Commerce. Customer Satisfaction (NPS)
Choose BigCommerce if you're a growing SMB or mid-market retailer seeking rapid time-to-market, ease of use, and lower implementation costs with strong out-of-the-box functionality. Choose Salesforce Commerce Cloud if you're an enterprise organization with complex B2B/B2C requirements, existing Salesforce CRM investments, and need advanced customer data orchestration and personalization at scale.
BigCommerce: $29.95/month (Standard) | Salesforce Commerce Cloud: N/A
BigCommerce: 4.3/5 stars | Salesforce Commerce Cloud: N/A
BigCommerce: 2,100+ reviews | Salesforce Commerce Cloud: N/A
BigCommerce: Native B2B with wholesale pricing and bulk ordering | Salesforce Commerce Cloud: N/A
BigCommerce: Amazon, eBay, Shopify, Facebook, Instagram, TikTok, and more | Salesforce Commerce Cloud: N/A
BigCommerce: Advanced APIs with GraphQL, full headless commerce | Salesforce Commerce Cloud: N/A
BigCommerce: Multi-coupon stacking, promotion banners, bulk coupon management, automation workflows | Salesforce Commerce Cloud: N/A
BigCommerce: 21-45 days | Salesforce Commerce Cloud: N/A
BigCommerce: 1,500+ apps | Salesforce Commerce Cloud: N/A
BigCommerce: 2.8-3.1% | Salesforce Commerce Cloud: N/A
BigCommerce: 99.95% | Salesforce Commerce Cloud: 99.9%
BigCommerce: Extensive native features included | Salesforce Commerce Cloud: N/A
BigCommerce: Superior API access with full headless commerce | Salesforce Commerce Cloud: N/A
BigCommerce: $20M+ GMV (optimal fit) | Salesforce Commerce Cloud: N/A
BigCommerce: High; requires technical expertise | Salesforce Commerce Cloud: N/A
BigCommerce: $29.95-$299.95 | Salesforce Commerce Cloud: N/A
BigCommerce: $359.40-$3,599.40 | Salesforce Commerce Cloud: N/A
BigCommerce: Unlimited (100M+) | Salesforce Commerce Cloud: N/A
BigCommerce: 1-3 days | Salesforce Commerce Cloud: N/A
BigCommerce: 600+ apps | Salesforce Commerce Cloud: N/A
BigCommerce: 24/7 (168 hours) | Salesforce Commerce Cloud: N/A
BigCommerce: $29.95/month | Salesforce Commerce Cloud: N/A
BigCommerce: 4 plans | Salesforce Commerce Cloud: N/A
BigCommerce: $33,333 | Salesforce Commerce Cloud: N/A
BigCommerce: Limited | Salesforce Commerce Cloud: N/A
BigCommerce: Generous/Unlimited | Salesforce Commerce Cloud: N/A
BigCommerce: Comprehensive (All plans) | Salesforce Commerce Cloud: N/A
BigCommerce: More technical, steeper curve | Salesforce Commerce Cloud: N/A
BigCommerce: Small to enterprise | Salesforce Commerce Cloud: N/A
BigCommerce: 2-4 weeks | Salesforce Commerce Cloud: N/A
BigCommerce: 130+ pre-built | Salesforce Commerce Cloud: N/A
BigCommerce: 500K+ (tested) | Salesforce Commerce Cloud: N/A
BigCommerce: Moderate (API-driven, template modifications) | Salesforce Commerce Cloud: N/A
BigCommerce: 8,000+ Certified Partners | Salesforce Commerce Cloud: 60,000+ certified developers
BigCommerce: Minimal (non-technical users OK) | Salesforce Commerce Cloud: N/A
BigCommerce: 2-4 weeks | Salesforce Commerce Cloud: 12-24 weeks
BigCommerce: 250 calls/15sec | Salesforce Commerce Cloud: Unlimited (enterprise)
BigCommerce: 650+ apps | Salesforce Commerce Cloud: 1,200+ apps
BigCommerce: Unlimited | Salesforce Commerce Cloud: Unlimited
Monthly Transaction Processing Limit (Entry Plan)
BigCommerce: 135+ gateways | Salesforce Commerce Cloud: 150+ gateways
BigCommerce: Unlimited | Salesforce Commerce Cloud: N/A
BigCommerce: 40,000 requests/hour | Salesforce Commerce Cloud: N/A
BigCommerce: 100+ | Salesforce Commerce Cloud: N/A
BigCommerce: Advanced (multi-location, variants, SKU tracking) | Salesforce Commerce Cloud: N/A
BigCommerce: Amazon, eBay, Walmart, Facebook native | Salesforce Commerce Cloud: N/A
BigCommerce: Requires CSS knowledge for advanced customization | Salesforce Commerce Cloud: N/A
BigCommerce: 0% | Salesforce Commerce Cloud: N/A
BigCommerce: 5-7 days | Salesforce Commerce Cloud: N/A
BigCommerce: ~600 apps | Salesforce Commerce Cloud: N/A
BigCommerce: 3.4% | Salesforce Commerce Cloud: N/A
BigCommerce: Yes (built-in) | Salesforce Commerce Cloud: N/A
BigCommerce: Yes (301 redirects, structured data, XML control) | Salesforce Commerce Cloud: N/A
BigCommerce: $29.95 | Salesforce Commerce Cloud: N/A
BigCommerce: 60 | Salesforce Commerce Cloud: N/A
BigCommerce: Amazon, eBay, Facebook, Instagram, TikTok, Shopify (4+ native) | Salesforce Commerce Cloud: Integrated sales, service, marketing, commerce, field service
BigCommerce: Full REST API with custom code | Salesforce Commerce Cloud: N/A
BigCommerce: 8-12 hours (technical setup) | Salesforce Commerce Cloud: N/A
BigCommerce: 14 days | Salesforce Commerce Cloud: N/A
BigCommerce: $29.99/month | Salesforce Commerce Cloud: N/A
BigCommerce: 100+ native integrations | Salesforce Commerce Cloud: N/A
BigCommerce: 500 official apps | Salesforce Commerce Cloud: N/A
BigCommerce: 2-4 hours (assisted setup) | Salesforce Commerce Cloud: N/A
BigCommerce: 0% (no platform fees) | Salesforce Commerce Cloud: N/A
BigCommerce: Standalone platform (not WordPress-dependent) | Salesforce Commerce Cloud: N/A
BigCommerce: $500,000+ (Enterprise capable) | Salesforce Commerce Cloud: N/A
BigCommerce: $29.95/month | Salesforce Commerce Cloud: $3,333+/month
BigCommerce: 140+ features included | Salesforce Commerce Cloud: N/A
BigCommerce: 50,000 SKUs | Salesforce Commerce Cloud: N/A
BigCommerce: AWS-backed cloud (managed) | Salesforce Commerce Cloud: N/A
BigCommerce: Constrained REST/GraphQL APIs | Salesforce Commerce Cloud: N/A
BigCommerce: 15,000 certified partners | Salesforce Commerce Cloud: N/A
BigCommerce: 0.5% per order | Salesforce Commerce Cloud: N/A
BigCommerce: $79.95/month | Salesforce Commerce Cloud: N/A
BigCommerce: 0% (if using own gateway) | Salesforce Commerce Cloud: N/A
BigCommerce: 2.2% | Salesforce Commerce Cloud: N/A
BigCommerce: 50+ native channels | Salesforce Commerce Cloud: N/A
BigCommerce: 24-48 hours | Salesforce Commerce Cloud: N/A
BigCommerce: $29-$399 | Salesforce Commerce Cloud: $1,000-$5,000+
BigCommerce: 2-4 months | Salesforce Commerce Cloud: 6-12 months
BigCommerce: 500+ apps | Salesforce Commerce Cloud: 2,000+ apps
BigCommerce: Basic (third-party required) | Salesforce Commerce Cloud: Einstein AI with ML models
BigCommerce: 58 NPS | Salesforce Commerce Cloud: 42 NPS
BigCommerce: API-based integrations | Salesforce Commerce Cloud: Native Salesforce CRM
BigCommerce: GraphQL APIs (full support) | Salesforce Commerce Cloud: REST/GraphQL with Einstein
Typical First-Year Total Cost of Ownership
BigCommerce: N/A | Salesforce Commerce Cloud: $75,000 (Commerce Cloud)
BigCommerce: N/A | Salesforce Commerce Cloud: $165,000 (typical enterprise setup)
BigCommerce: N/A | Salesforce Commerce Cloud: 500,000+ typical limit
BigCommerce: N/A | Salesforce Commerce Cloud: Full 360° view, sales pipelines, forecasting, opportunity management
BigCommerce: N/A | Salesforce Commerce Cloud: Cloud-only (multi-tenant SaaS)
BigCommerce: N/A | Salesforce Commerce Cloud: $200,000-500,000
BigCommerce: N/A | Salesforce Commerce Cloud: $150,000-400,000
BigCommerce: N/A | Salesforce Commerce Cloud: 2,000
BigCommerce: N/A | Salesforce Commerce Cloud: Native Einstein CRM with real-time bi-directional sync
BigCommerce: N/A | Salesforce Commerce Cloud: Limited to declarative APIs and configuration
BigCommerce: N/A | Salesforce Commerce Cloud: 1-2 for enterprise setup
How to choose between BigCommerce and Salesforce Commerce Cloud
Compare BigCommerce vs Salesforce Commerce Cloud
BigCommerce vs Salesforce Commerce Cloud — Structured Comparison Data
Machine-readable comparison dataset for BigCommerce vs Salesforce Commerce Cloud. Contains 104 attribute comparisons, 5 FAQ pairs.
BigCommerce vs Salesforce Commerce Cloud — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for BigCommerce vs Salesforce Commerce Cloud.
Which platform is better for small to mid-sized e-commerce businesses?
BigCommerce is the clear choice for SMBs and mid-market retailers. It offers faster implementation (2-4 months vs 6-12 months), significantly lower costs ($29-$399/month vs $1,000-$5,000+/month), and a 58 NPS rating vs Salesforce's 42 NPS. BigCommerce's out-of-the-box functionality eliminates the need for extensive customization and specialized developer resources that Salesforce requires.
Which platform integrates better with existing business systems?
Salesforce Commerce Cloud wins for organizations already using Salesforce CRM. It provides native, seamless integration for a complete customer 360 view. BigCommerce requires API-based third-party integrations for CRM connection, though it does support integrations with HubSpot, Klaviyo, and other platforms. The choice depends on your existing stack.
Which offers better AI-powered personalization?
Salesforce Commerce Cloud provides superior AI capabilities through Einstein, offering predictive analytics, product recommendations, and dynamic pricing optimization. BigCommerce lacks native AI personalization and requires third-party solutions like Nosto or Dynamic Yield. For enterprises needing sophisticated machine learning, Salesforce is the stronger choice.
What is the total cost of ownership difference over 3 years?
BigCommerce typically costs $15,000-$45,000 over 3 years for a growing business. Salesforce Commerce Cloud averages $1.5M-$6M+ over 3 years, including implementation, licensing, and ongoing support. This 100x+ cost difference makes BigCommerce accessible to SMBs while positioning Salesforce as an enterprise investment.
Which platform has better headless commerce capabilities?
Both platforms support headless commerce, but Salesforce Commerce Cloud has a slight edge with Einstein AI integration for personalized headless experiences. BigCommerce offers robust headless functionality through GraphQL APIs with strong developer documentation. For pure headless needs without AI, both are competitive; BigCommerce is faster to implement.
How to Choose Between BigCommerce and Salesforce Commerce Cloud
Primary Use Case: BigCommerce has Dedicated e-commerce platform, while Salesforce Commerce Cloud has CRM-integrated enterprise commerce.
Implementation Time: BigCommerce has 2-4 months average, while Salesforce Commerce Cloud has 6-12 months average.
Starting Monthly Cost: BigCommerce has $29-$399/month, while Salesforce Commerce Cloud has $1,000-$5,000+/month.
CRM Integration: BigCommerce has Third-party integrations required, while Salesforce Commerce Cloud has Native Salesforce CRM integration.
Target Market Segment: BigCommerce has SMBs to mid-market (up to $50M revenue), while Salesforce Commerce Cloud has Enterprise (typically $100M+ revenue).
Built-in Headless Commerce: BigCommerce has Available (GraphQL APIs), while Salesforce Commerce Cloud has Available with Einstein AI.
Customer Satisfaction (NPS): BigCommerce has 58 NPS average, while Salesforce Commerce Cloud has 42 NPS average.