Amazon is a diversified e-commerce and cloud services giant with 500M+ products across all categories, while Chewy specializes exclusively in pet supplies with 100K+ SKUs and same-day delivery in 3,500+ cities. Chewy dominates pet retail with 24% market share, but Amazon offers broader selection and Prime integration.
Amazon vs Chewy — Side-by-side comparison on A Versus B
E-commerce giant offering 50,000+ pet products with Prime fast shipping and competitive pricing.
Specialist pet retailer with 100,000+ pet products and free same-day delivery in 5,600+ cities.
Primary Focus. Product Selection. Pet Market Share. Same-Day Delivery Coverage. Free Shipping Threshold. Auto-Delivery Discount. Annual Revenue (2024)
Choose Amazon if you need broad product selection across multiple categories, Prime's ecosystem benefits (streaming, fast shipping on everything), and a lower free shipping threshold. Choose Chewy if you buy pet supplies regularly—its superior same-day delivery network, deeper pet product curation, stronger auto-delivery discounts (up to 35%), and specialized customer service for pet owners justify the trade-off of category specialization.
Amazon: 240+ Prime members + broader reach | Chewy: N/A
Amazon: 15% base commission | Chewy: N/A
Amazon: 40% US e-commerce market share | Chewy: N/A
Amazon: $2.36 trillion (July 2026) | Chewy: N/A
Amazon: 15-25% (FBA included) | Chewy: N/A
Amazon: 8-10% annual growth | Chewy: N/A
Amazon: 220 million Prime members | Chewy: N/A
Amazon: 500+ Amazon Go/Fresh stores | Chewy: N/A
Amazon: Same-day to 1 day (Prime) | Chewy: N/A
Amazon: 240 million Prime members | Chewy: N/A
Amazon: Competitive on items under $50 | Chewy: N/A
Amazon: Multi-category general retailer | Chewy: N/A
Amazon: Basic category and keyword filters | Chewy: N/A
Amazon: Limited home furniture brands | Chewy: N/A
Amazon: 40% global e-commerce market share | Chewy: N/A
Amazon: $638B (e-commerce only) | Chewy: $12.6B
Amazon: 240M+ Prime members | Chewy: Autoship subscribers (undisclosed estimate: 5-10M)
Amazon: 12-15% (estimated) | Chewy: 8.3%
Amazon: All categories (diversified) | Chewy: Pet supplies only (specialized)
Amazon: 5-20% on Subscribe & Save | Chewy: Up to 35% on recurring orders
Amazon: 190+ countries and territories | Chewy: Primarily US + select markets (estimated 5-10)
Amazon: Industry average ~40-45% | Chewy: Up 90bps YoY
Amazon: Online support only | Chewy: N/A
Standard Non-Perishable Pet Delivery Time
Amazon: 1-2 days (Prime) | Chewy: 1-3 days
Amazon: ~50,000-100,000 (estimated pet section) | Chewy: ~1,500,000
Amazon: 500+ million SKUs across all categories | Chewy: Pet supplies only
2025 Pet Supplies Market Position (GMV Rank)
Amazon: Not #1 in pet supplies | Chewy: #1 online pet retailer
Amazon: 30 days (standard Amazon) | Chewy: 30 days (unless otherwise stated)
Amazon: Limited pet-specific subscriptions | Chewy: Yes, available on recurring purchases
Specialty Pet Food Availability (Exotic/Medical Diets)
Amazon: Limited; depends on seller listings | Chewy: Extensive specialized inventory
Amazon: 300+ active customers | Chewy: N/A
Amazon: 3-7 days (instant access) | Chewy: N/A
Amazon: 0% customer data; Amazon owns relationship | Chewy: N/A
Amazon: 1 (Amazon Pay only) | Chewy: N/A
Amazon: Varies by category and account tier | Chewy: N/A
Amazon: 30+ main categories | Chewy: N/A
Amazon: Strict vetting, A9 quality standards | Chewy: N/A
Amazon: 4.4/5 average seller rating | Chewy: N/A
Amazon: 2.5 billion downloads | Chewy: N/A
Amazon: 2 days (Prime) / 5-7 days (standard) | Chewy: N/A
Amazon: 150+ million customers | Chewy: N/A
Amazon: $575 billion (2025) | Chewy: N/A
Amazon: Proprietary (freemium model) | Chewy: N/A
Amazon: Not offered; external pharmacy required | Chewy: N/A
Amazon: 30-60 days (Prime) | Chewy: 30 days
Average Product Price Index (baseline=100)
Amazon: $139/year for Prime | Chewy: Free (no membership required)
Amazon: GDPR/CCPA Compliant | Chewy: N/A
Amazon: $575 billion (2024) | Chewy: $9.8 billion (2024)
Amazon: 1-2 days (Prime) | Chewy: 1-2 days (Chewy Plus)
Amazon: 0 (e-commerce only) | Chewy: N/A
Amazon: $139 (Prime basic tier) | Chewy: N/A
Amazon: 1-2 days (Prime members in metro areas) | Chewy: N/A
Average Price Difference on Beauty Products
Amazon: 10-25% discount below MSRP | Chewy: N/A
Amazon: Same-day or 1-day with Prime | Chewy: N/A
Amazon: Varies; typically 1-5% with Prime | Chewy: N/A
Amazon: $0 with Prime / $25 without | Chewy: N/A
Amazon: 1-2 days (Prime members) | Chewy: N/A
Amazon: 180 days (A-to-Z Guarantee) | Chewy: N/A
Amazon: US-regulated, transparent data policies | Chewy: N/A
Prime Eligible Items with Two-Day Shipping
Free Shipping Threshold (Standard Members)
Amazon: $35 (with Prime; $100 without) | Chewy: N/A
Amazon: 500+ furniture brands available | Chewy: N/A
Average Beauty Product Price Comparison (Foundation)
Amazon: 1-2 days with Prime | Chewy: N/A
Customer Review Average Rating (Beauty Products)
Amazon: Up to 45% (varies by category) | Chewy: N/A
Amazon: 91% trust Amazon (2024) | Chewy: N/A
Amazon: 65% third-party sellers (mostly resellers/aggregators) | Chewy: N/A
Amazon: 4.4/5 stars (platform average) | Chewy: N/A
Amazon: 3,500 cities (Prime 2-hour) | Chewy: 5,600+ cities (free same-day)
Amazon: 24-48 hours average | Chewy: 2-4 hours average
Amazon: ~600 (Whole Foods only) | Chewy: N/A
Amazon: $139 | Chewy: $120 (Chewy Plus) or free
Amazon: 100+ metro areas (Prime) | Chewy: N/A
Amazon: ~50,000 pet products | Chewy: 100,000+ pet products
Amazon: 5-20% Subscribe & Save | Chewy: Up to 35% Auto-Ship
Amazon: 89% (J.D. Power 2024) | Chewy: 97% (2024 survey)
Amazon: Limited (no pet Rx) | Chewy: Full pet pharmacy with Rx delivery
Amazon: 12% (includes pet products) | Chewy: 28% (pure-play pet retail)
Amazon: 0 pet stores | Chewy: 0 (online-only)
Amazon: 50,000+ pet listings | Chewy: N/A
Amazon: N/A | Chewy: Extensive specialized options
Amazon: N/A | Chewy: Not publicly disclosed
Amazon: N/A | Chewy: $35 for free shipping
Amazon: N/A | Chewy: +7% vs Walmart average
Amazon: N/A | Chewy: $120 for Chewy Plus
Amazon vs Chewy — Structured Comparison Data
Machine-readable comparison dataset for Amazon vs Chewy. Contains 206 attribute comparisons, 5 FAQ pairs.
Amazon vs Chewy — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for Amazon vs Chewy.
Is Chewy cheaper than Amazon for pet supplies?
Chewy's auto-delivery discount reaches 35% for recurring items like pet food and litter, compared to Amazon's 5-20% Subscribe & Save discount. On repeat purchases, Chewy is typically 15-20% cheaper. However, Amazon may offer lower prices on one-time purchases of pet toys and accessories. For monthly recurring costs (food/litter), Chewy saves pet owners an average of $50-100/year.
Can I get same-day pet supply delivery with Amazon?
Amazon offers same-day delivery in 3,000+ U.S. cities for Prime members, but availability varies by location and product. Chewy's same-day delivery covers 3,500+ cities and is specifically optimized for pet products, making it more reliable for urgent pet supply needs. Chewy does not require a paid membership for same-day eligibility.
Does Amazon or Chewy offer pet pharmacy services?
Chewy offers full pharmacy services including vet prescription fulfillment with no markup fees. Amazon Pharmacy is limited to human medications and does not provide pet prescription services. For pet owners needing prescription medications (antibiotics, heartworm preventatives, etc.), Chewy is the only option between the two.
What's better: Amazon Prime or Chewy Plus membership?
Amazon Prime ($139/year) offers 2-day free shipping on 500M+ products plus streaming video and music—best for households buying diverse items. Chewy Plus ($120/year) offers free 1-2 day shipping on 100K+ pet products and maximized auto-delivery discounts—best for pet-only shoppers. Households with both pet and general shopping needs may benefit from both memberships.
Which company has better customer service for pet-related issues?
Chewy's customer service is pet-specialized with 24/7 availability and 2-4 hour average response times. Amazon's general customer service averages 24-48 hours. Pet owners with questions about nutrition, breed-specific needs, or medication interactions will receive more knowledgeable assistance from Chewy's trained pet specialists.
Primary Focus: Amazon has All product categories + cloud services (AWS), while Chewy has Pet supplies only (food, toys, medications, accessories).
Product Selection: Amazon has 500M+ SKUs across all categories, while Chewy has 100K+ SKUs in pet category.
Pet Market Share: Amazon has 18% of U.S. online pet market, while Chewy has 24% of U.S. online pet market.
Same-Day Delivery Coverage: Amazon has 3,000+ cities, while Chewy has 3,500+ cities.
Free Shipping Threshold: Amazon has $35+ (or Prime subscription $139/year), while Chewy has $49+ or Chewy Plus subscription $120/year.
Auto-Delivery Discount: Amazon has 5-20% depending on Subscribe & Save frequency, while Chewy has Up to 35% recurring delivery discount.
Annual Revenue (2024): Amazon has $575 billion, while Chewy has $9.5 billion.