Amazon is a massive general-purpose marketplace with 350M+ products across all categories, while Chewy specializes exclusively in pet supplies with 100,000+ SKUs and same-day delivery in 5,600+ cities. Chewy dominates pet shopping with better inventory depth and expertise, whereas Amazon wins on overall convenience and breadth.
Amazon vs Chewy — Side-by-side comparison on A Versus B
Global e-commerce giant offering fast shipping, fixed pricing, and Prime membership benefits across millions of products.
Specialist pet retailer with 100,000+ pet products and free same-day delivery in 5,600+ cities.
Product Category Focus. Product Inventory (Pet Category). Same-Day Delivery Coverage. Annual Revenue (2024). Prime Membership Required. Auto-Ship Discount. Pharmacy Services
Choose Amazon if you need a one-stop shop for groceries, electronics, household items, and occasional pet supplies, plus you want access to 350M+ products with Prime Video and Music benefits. Choose Chewy if you have pets and prioritize specialized pet expertise, lower prices on pet-specific items, extensive auto-ship discounts, and same-day delivery without membership fees—Chewy is objectively better for pet owners making regular purchases.
Amazon: 240+ Prime members + broader reach | Chewy: N/A
Amazon: 15% base commission | Chewy: N/A
Amazon: 40% US e-commerce market share | Chewy: N/A
Amazon: $2.36 trillion (July 2026) | Chewy: N/A
Amazon: 15-25% (FBA included) | Chewy: N/A
Amazon: 8-10% annual growth | Chewy: N/A
Amazon: 220 million Prime members | Chewy: N/A
Amazon: 500+ Amazon Go/Fresh stores | Chewy: N/A
Amazon: Same-day to 1 day (Prime) | Chewy: N/A
Amazon: 240 million Prime members | Chewy: N/A
Amazon: Competitive on items under $50 | Chewy: N/A
Amazon: Multi-category general retailer | Chewy: N/A
Amazon: Basic category and keyword filters | Chewy: N/A
Amazon: Limited home furniture brands | Chewy: N/A
Amazon: 40% global e-commerce market share | Chewy: N/A
Amazon: $638B (e-commerce only) | Chewy: $12.6B
Amazon: 240M+ Prime members | Chewy: Autoship subscribers (undisclosed estimate: 5-10M)
Amazon: 12-15% (estimated) | Chewy: 8.3%
Amazon: All categories (diversified) | Chewy: Pet supplies only (specialized)
Amazon: 5-20% on Subscribe & Save | Chewy: Up to 35% on recurring orders
Amazon: 190+ countries and territories | Chewy: Primarily US + select markets (estimated 5-10)
Amazon: Industry average ~40-45% | Chewy: Up 90bps YoY
Amazon: Online support only | Chewy: N/A
Standard Non-Perishable Pet Delivery Time
Amazon: 1-2 days (Prime) | Chewy: 1-3 days
Amazon: ~50,000-100,000 (estimated pet section) | Chewy: ~1,500,000
Amazon: 500+ million SKUs across all categories | Chewy: Pet supplies only
2025 Pet Supplies Market Position (GMV Rank)
Amazon: Not #1 in pet supplies | Chewy: #1 online pet retailer
Amazon: 30 days (standard Amazon) | Chewy: 30 days (unless otherwise stated)
Amazon: Limited pet-specific subscriptions | Chewy: Yes, available on recurring purchases
Specialty Pet Food Availability (Exotic/Medical Diets)
Amazon: Limited; depends on seller listings | Chewy: Extensive specialized inventory
Amazon: 300+ active customers | Chewy: N/A
Amazon: 3-7 days (instant access) | Chewy: N/A
Amazon: 0% customer data; Amazon owns relationship | Chewy: N/A
Amazon: 1 (Amazon Pay only) | Chewy: N/A
Amazon: Varies by category and account tier | Chewy: N/A
Amazon: 30+ main categories | Chewy: N/A
Amazon: Strict vetting, A9 quality standards | Chewy: N/A
Amazon: 4.4/5 average seller rating | Chewy: N/A
Amazon: 2.5 billion downloads | Chewy: N/A
Amazon: 2 days (Prime) / 5-7 days (standard) | Chewy: N/A
Amazon: 150+ million customers | Chewy: N/A
Amazon: $575 billion (2025) | Chewy: N/A
Amazon: Proprietary (freemium model) | Chewy: N/A
Amazon: Not offered; external pharmacy required | Chewy: N/A
Amazon: 30-60 days (Prime) | Chewy: 30 days
Average Product Price Index (baseline=100)
Amazon: GDPR/CCPA Compliant | Chewy: N/A
Amazon: $575 billion | Chewy: $9.8 billion (2024)
Amazon: 1-2 days (Prime) | Chewy: 1-2 days (Chewy Plus)
Amazon: 0 (e-commerce only) | Chewy: N/A
Amazon: $139 (Prime basic tier) | Chewy: N/A
Amazon: 1-2 days (Prime members in metro areas) | Chewy: N/A
Average Price Difference on Beauty Products
Amazon: 10-25% discount below MSRP | Chewy: N/A
Amazon: Same-day or 1-day with Prime | Chewy: N/A
Amazon: Varies; typically 1-5% with Prime | Chewy: N/A
Amazon: $0 with Prime / $25 without | Chewy: N/A
Amazon: 180 days (A-to-Z Guarantee) | Chewy: N/A
Amazon: US-regulated, transparent data policies | Chewy: N/A
Prime Eligible Items with Two-Day Shipping
Free Shipping Threshold (Standard Members)
Amazon: $35 (with Prime; $100 without) | Chewy: N/A
Amazon: 500+ furniture brands available | Chewy: N/A
Average Beauty Product Price Comparison (Foundation)
Amazon: 1-2 days with Prime | Chewy: N/A
Customer Review Average Rating (Beauty Products)
Amazon: Up to 45% (varies by category) | Chewy: N/A
Amazon: 91% trust Amazon (2024) | Chewy: N/A
Amazon: 65% third-party sellers (mostly resellers/aggregators) | Chewy: N/A
Amazon: 3,500 cities (Prime 2-hour) | Chewy: 5,600+ cities (free same-day)
Amazon: 24-48 hours average | Chewy: 2-4 hours average
Amazon: ~600 (Whole Foods only) | Chewy: N/A
Amazon: $139 | Chewy: $120 (Chewy Plus) or free
Amazon: 100+ metro areas (Prime) | Chewy: N/A
Amazon: ~50,000 pet products | Chewy: 100,000+ pet products
Amazon: 5-20% Subscribe & Save | Chewy: Up to 35% Auto-Ship
Amazon: 89% (J.D. Power 2024) | Chewy: 97% (2024 survey)
Amazon: Limited (no pet Rx) | Chewy: Full pet pharmacy with Rx delivery
Amazon: 12% (includes pet products) | Chewy: 28% (pure-play pet retail)
Amazon: 0 pet stores | Chewy: 0 (online-only)
Amazon: 50,000+ pet listings | Chewy: N/A
Amazon: 1-2 days (Prime members) | Chewy: N/A
Amazon: 100-150% higher (standard retail markup) | Chewy: N/A
Amazon: 94% disputes resolved in buyer favor | Chewy: N/A
Amazon: 4.2/5 (verified reviews with photo proof) | Chewy: N/A
Amazon: ~8-12% average return rate | Chewy: N/A
Amazon: 139/year or 14.99/month | Chewy: Free (no membership required)
Amazon: Low (seller suspension policy enforced) | Chewy: N/A
Amazon: 0 stores (digital-only) | Chewy: N/A
Amazon: 40+ primary categories | Chewy: N/A
Amazon: N/A | Chewy: Extensive specialized options
Amazon: N/A | Chewy: Not publicly disclosed
Amazon: N/A | Chewy: $35 for free shipping
Amazon: N/A | Chewy: +7% vs Walmart average
Amazon: N/A | Chewy: $120 for Chewy Plus
Amazon vs Chewy — Structured Comparison Data
Machine-readable comparison dataset for Amazon vs Chewy. Contains 225 attribute comparisons, 5 FAQ pairs.
Amazon vs Chewy — Attribute Category Vocabulary
Taxonomy of attribute categories used to classify comparison data for Amazon vs Chewy.
Is Chewy cheaper than Amazon for pet supplies?
Yes, typically 15-30% cheaper on pet-specific items due to Chewy's 35% auto-ship discount vs. Amazon's 20% Subscribe & Save, plus no membership fee required. For one-time purchases, Chewy usually undercuts Amazon by 8-15% on equivalent pet products, especially on branded dog and cat food.
Does Chewy offer same-day delivery everywhere?
Chewy offers free same-day delivery in 5,600+ US cities and zip codes, but not universally. Check your address on Chewy.com—if eligible, you get free same-day; otherwise, standard 1-2 day shipping is free. Amazon Prime offers 2-hour delivery in only 3,500 cities by comparison.
No, Chewy exclusively carries pet products (food, toys, medications, grooming, accessories). For household items, groceries, or electronics, you must use Amazon or another retailer. Chewy is purpose-built for pet owners, not a general marketplace.
Do I need Amazon Prime to get good shipping on pet supplies?
Yes, Amazon requires a $139/year Prime membership for competitive fast shipping on most items. Chewy offers free same-day delivery in 5,600+ cities with zero membership fee, making it significantly cheaper for frequent pet supply purchases.
Which platform has better customer service for pet products?
Chewy has 97% customer satisfaction with 24/7 pet expert support and live chat, vs. Amazon's 89% satisfaction with general customer service. Chewy's agents are trained in pet nutrition and health, while Amazon's support is generic. For pet-specific questions, Chewy is objectively superior.
Product Category Focus: Amazon has All categories (electronics, clothing, home, grocery, etc.), while Chewy has Pet supplies only (food, toys, medications, accessories).
Consider: Product Inventory (Pet Category)
Product Inventory (Pet Category): Amazon has ~50,000 pet SKUs across scattered categories, while Chewy has 100,000+ dedicated pet product SKUs.
Same-Day Delivery Coverage: Amazon has ~3,500 cities with 2-hour Prime delivery, while Chewy has 5,600+ cities with same-day delivery.
Annual Revenue (2024): Amazon has $575 billion, while Chewy has $9.8 billion.
Prime Membership Required: Amazon has Yes, $139/year for free shipping, while Chewy has No, free standard shipping on all orders.
Auto-Ship Discount: Amazon has 5-20% on Subscribe & Save items, while Chewy has Up to 35% on auto-deliveries.
Pharmacy Services: Amazon has Limited to US (no pet medications), while Chewy has Full pet pharmacy with Rx delivery.